Santander Bank

Get help with (4)

• Dispute with a merchant through the bankCall at once about an unauthorized transaction; for a credit card billing error, also send a written notice within 60 days of the statement date.
• Unauthorized chargeCall at once; Santander gives separate lines for debit and ATM transactions and for unauthorized activity on any account.
• Fraud or scamCall the fraud victim line and forward phishing emails to reportabuse@santander.us.
• Fee reversalSantander charges no overdraft fee unless the account is overdrawn by more than $100; check the rules, then ask for a reversal.

Contacts (4)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer Service Center Advisor (unauthorized debit card or ATM transactions) +1-877-768-2265 Account holder only

2. Written complaint

   EmailForward suspicious emails that appear to be from Santander reportabuse@santander.us

   For a credit card billing error, send a written notice within 60 days of the statement date. Santander publishes no general complaint address on the pages checked.

3. Federal regulator

   RegulatorConsumer Financial Protection Bureau +1-855-411-2372

4. Federal regulator

   RegulatorOffice of the Comptroller of the Currency, Customer Assistance Group (HelpWithMyBank) +1-800-613-6743

5. State agency

   Your state’s financial regulator. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Known blockers

Scam warnings

Verification notes

Santander Bank, N.A. is a national bank supervised by the OCC (FDIC BankFind cert 29950). Santander's contact pages could not be loaded; the phone numbers below come from its security and dispute pages. Search snippets of older Santander FAQ pages give other numbers and hours that were not confirmed.