Royal Caribbean International: travel credit or voucher problem

When Royal Caribbean cancels, it issues a future cruise credit (FCC) by default. You can switch to a refund within 6 months. For other non-injury claims the contract limits Royal Caribbean's liability to an FCC.

ACredibility A · last verified 2026-10-13 · dossier 2026-10-13 · 92% official or government sources · 1 from search snippets or archives

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 92% of 50 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.

All Royal Caribbean International contacts Open in the interactive directory JSON

Collect

FCC notice or certificate
reservation number
cancellation or delay notice
proof of payment

Steps

Decide whether you want the credit. If not, ask for a refund within 6 months of the cancellation date or scheduled embarkation date, whichever is earlier.
PhoneAlready Sailed? Post Cruise Assistance (also Day of Sailing help) +1-800-256-6649
Confirm the request in writing through the contact form and keep the reply.
FormSend Us a Message form (contact us page)
If a refund for a cancelled or 3-day-delayed cruise is refused or not paid within 180 days, file with the FMC.
RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807

More contacts for this issue

PhoneIndividual Reservations +1-866-562-7625

MailNotice of Dispute before arbitration (Ticket Contract section 10.c) Legal Department, Royal Caribbean Cruises Ltd., 1050 Caribbean Way, Miami, Florida 33132 Account holder only

Facts you can cite

Policy
Ticket Contract section 7.a: Royal Caribbean may cancel all or part of the agreement without prior notice, and the guest's sole and exclusive remedy is a refund or a future cruise credit.
Source: royalcaribbean.com, verified 2026-10-13
Limit
Ticket Contract section 12.f: except for personal injury, illness or death, Royal Caribbean's aggregate liability to a guest is limited to a future cruise credit not to exceed the cruise fare paid.
Source: royalcaribbean.com, verified 2026-10-13
Process
Ticket Contract section 10.c: all claims except personal injury, illness or death go to individual arbitration under the American Arbitration Association Consumer Arbitration Rules; class and representative proceedings are not allowed. A signed Notice of Dispute and a 60-day informal resolution period come first. If the claims total US$750 or less, Royal Caribbean pays all AAA fees when the guest met the notice requirements.
Source: royalcaribbean.com, verified 2026-10-13
Policy
The U.S. Ticket Contract page is marked R(US)OCT2026 and applies to guests whose primary country of residence is the United States. Section 1 says Royal Caribbean may change the contract terms and that notice may or may not be given.
Source: royalcaribbean.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneIndividual Reservations +1-866-562-7625
After the cruise, use Post Cruise Assistance (post-cruise-phone).
Written complaint
FormSend Us a Message form (contact us page)
Federal regulator
RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807
For a refund Royal Caribbean owes after it cancelled a cruise or delayed it more than 3 days (nonperformance).
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for a refund Royal Caribbean owes but has not paid.
Arbitration
MailNotice of Dispute before arbitration (Ticket Contract section 10.c) Legal Department, Royal Caribbean Cruises Ltd., 1050 Caribbean Way, Miami, Florida 33132 Account holder only
Claims other than injury, illness or death must go to AAA arbitration after a signed Notice of Dispute; arbitration must start within one year from the date the claim arose.

State agencies for this sector: your state’s attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Watch out

The Send Us a Message form has no direct URL; it is embedded in the contact us page.
The Notice of Dispute must be personally signed by the guest and sent by U.S. mail or courier.
Refunds for bookings paid by a travel advisor go back to the advisor, and chartered sailings must be handled through the reseller.
Some royalcaribbean.com pages (for example the accessible cruising page) returned HTTP 403 to automated fetches.

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1. Set it up (needs uv):

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2. Ask your agent:

Royal Caribbean International gave me a credit instead of a refund for [trip]. Use Escalate Anything to get my money back.

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