Reliant Energy

Get help with (6)

• Billing errorDispute with Reliant, ask for a supervisory review, then file with the PUCT; pay the undisputed part.
• Disconnection noticeAsk for a payment extension before the disconnection notice due date, or a deferred payment plan; Texas rules require 10 days' notice.
• Cancellation problemMany term plans charge an early cancellation fee, but PUCT rules forbid it when you move and give a forwarding address, or when you cancel within 14 days of a notice of changed terms.
• Bill went upVariable-price plans are month-to-month and can change price; when a fixed plan ends, the customer moves to a month-to-month default product.
• Deposit not returnedAny credit balance, including a deposit, is applied to the final bill or refunded when the account closes.
• Outage creditReport outages to the TDSP, not to Reliant.

Contacts (6)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer service (phone and chat) +1-866-222-7100

2. Supervisor

   Ask for a supervisory review; PUCT rules require an answer within 10 business days.

3. Written complaint

   MailReliant mailing address Reliant, P.O. Box 3765, Houston, TX 77253-3765

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Public Utility Commission of Texas, after Reliant has had the complaint.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Texas Attorney General, Consumer Protection Division.

Known blockers

Scam warnings

Verification notes

Retail electric provider (REP) in the Texas competitive market, PUCT certificate #10007. Reliant bills the customer, but the local transmission and distribution service provider (TDSP or TDU), such as CenterPoint, Oncor, AEP Texas or TNMP, delivers the power and handles outages. Texas complaint path differs from other states: complain to Reliant first; under PUCT rules the REP must investigate and report within 21 days, and a supervisory review must be answered within 10 business days; then complain to the Public Utility Commission of Texas or the Texas Attorney General. While an informal complaint is pending at the PUCT, the REP may not start collection or disconnection on the disputed part of the bill. Reliant's Terms of Service, Electricity Facts Label and Your Rights as a Customer links on its website did not resolve to documents when checked.