Regions Bank

Get help with (5)

• Dispute with a merchant through the bankTry the merchant first, then dispute a posted debit transaction online or by phone; credit card disputes go by phone or to the billing error address on your statement.
• Unauthorized chargeReport the card lost or stolen at once by phone, branch, Online Banking or the app, then dispute the posted charges.
• Fraud or scamCall 1-800-REGIONS for identity theft or if you gave out codes or passwords; forward phishing emails to phishing@regions.com.
• Fee reversalCheck the $5 rule and the Overdraft Grace deadline (8 p.m. Central the next business day), then ask for a reversal.
• Account accessCall Online Banking Support for sign-in problems.

Contacts (6)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneRegions Green Line Customer Service Center (1-800-REGIONS); lost or stolen cards, identity theft, debit and ATM disputes, unauthorized checks +1-800-734-4667 Account holder only

2. Written complaint

   PhoneRegions Green Line Customer Service Center (1-800-REGIONS); lost or stolen cards, identity theft, debit and ATM disputes, unauthorized checks +1-800-734-4667 Account holder only
   PhoneRegions Credit Card Customer Service; lost or stolen credit card and credit card disputes +1-800-253-2265 Account holder only

   For credit card billing errors, write to the billing error address on the back of your Regions statement. Regions publishes no general complaint address.

3. Federal regulator

   RegulatorConsumer Financial Protection Bureau +1-855-411-2372

4. Federal regulator

   RegulatorFederal Reserve Consumer Help +1-888-851-1920

5. State agency

   Your state’s financial regulator. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Known blockers

Scam warnings

Verification notes

Regions Bank is an Alabama state-chartered bank that is a member of the Federal Reserve System (FDIC BankFind cert 12368, regulator FED), so its federal bank regulator is the Federal Reserve. The Regions contact page lists no hours and no complaint mailing address.