Priceline
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 8 sources are the organization's own pages or government sites; only 8 sourced values, so the entry is thin.
Get help with (3)
- Flight cancelled or significantly changedAsk Priceline for the refund owed when the airline cancels; Express Deals and Cancellation Coverage have their own limits.
- Refund requestExpress Deals cannot be cancelled or refunded; other bookings follow the provider's rules.
- Reservation not honoredContact the provider on the spot, then Priceline, then write.
Contacts (4)
Phone
- Priceline customer service (United States and Canada)
Use for: Flight cancelled or significantly changed, Refund request, Reservation not honored
Source: priceline.com, verified 2026-10-12
Chat
- Penny (AI assistant; modify trips, check refund status, connect to a live agent)
Use for: Flight cancelled or significantly changed, Refund request, Reservation not honored
Source: help.priceline.com, verified 2026-10-12
- Priceline customer service email
Use for: Flight cancelled or significantly changed, Refund request, Reservation not honored, Poor service or broken promise
Source: priceline.com, verified 2026-10-12
- Notice of Dispute and arbitration opt-out (certified mail)Legal Department, priceline.com LLC, 800 Connecticut Avenue, Norwalk, CT 06854
Describe the claim and the specific relief sought. Priceline has 60 days to resolve it before arbitration.
Use for: Refund request, Flight cancelled or significantly changed
Source: priceline.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Federal regulator
For air tickets bought through Priceline.
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
MailNotice of Dispute and arbitration opt-out (certified mail) Legal Department, priceline.com LLC, 800 Connecticut Avenue, Norwalk, CT 06854Notice of Dispute, 60 days, then AAA arbitration; small claims court is allowed.
Known blockers
- priceline.com returns HTTP 403 to automated fetches; the help center redirects to the Penny assistant.
- Opting out of arbitration stops further purchases on the site until Priceline says otherwise.
Scam warnings
Official domains
priceline.com
Real links and emails from Priceline end in one of these.
For the whole industry, read Online travel agencies — how complaints work.
Verification notes
priceline.com LLC runs Priceline. Help for existing trips starts with Penny, Priceline's AI assistant, which can modify itineraries, check refund status and connect to live agents (help.priceline.com redirects there). Express Deals are non-refundable. Values come from priceline.com pages as shown in official-domain search results; priceline.com returned HTTP 403 to direct fetches.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Priceline: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin