Escalate Anything

Pacific Gas and Electric Company: deposit not returned

PG&E may not charge residential credit deposits for new service; nonresidential deposits are refunded at closing or after 12 months of good payment.

ACredibility A · last verified 2026-10-12 · dossier 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 67 sources are the organization's own pages or government sites.

All Pacific Gas and Electric Company contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Ask PG&E to refund the deposit, or the part above unpaid bills, after service ends or after 12 months of on-time payment.

    PhoneResidential customer service (English) +1-877-660-6789

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneResidential customer service (English) +1-877-660-6789

  2. Supervisor

    Ask the representative for a supervisor. Write down the name and reference number.

  3. Written complaint

    MailCorrespondence Management Center (written complaints) PG&E Correspondence Management Center, P.O. Box 997310, Sacramento, CA 95899-7310

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    California Public Utilities Commission (CPUC), Consumer Affairs Branch. PG&E's help center says billing disputes that PG&E staff cannot resolve go to the CPUC.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    California Attorney General.

Watch out

  • help.pge.com articles render only with JavaScript.
  • Online payment arrangements, Self-Identified Vulnerable status and outage claims tracking need a My Account sign-in.
  • The Medical Baseline application needs a medical practitioner to complete Part B.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Pacific Gas and Electric Company has not returned my [amount] deposit. Use Escalate Anything to get it back.

Source code, other install options and the Claude Code plugin

Related