Oklahoma Gas and Electric Company (OG&E): disconnection notice

Collect

• 10-day or shut-off notice
• account balance
• physician's certificate
• assistance agency pledge

Steps

1. Before the day of disconnection, ask for an installment plan online or by phone. If you qualify and accept, OG&E will not disconnect.

   OnlineSet up an installment (payment) plan Sign-in required

2. If a disconnection would endanger the life or health of someone in the home, tell OG&E and ask for the medical certification form.

   PhoneResidential customer support (outside the OKC metro, Spanish, online account questions; Oklahoma and Arkansas) +1-800-272-9741

3. Ask OG&E for the list of assistance agencies. When an agency notifies OG&E of help, you get a 40-day extension (Oklahoma).

   FormFinancial assistance (LIHEAP, Low-Income Assistance Program, 211, efficiency programs)

4. If you are 65 or older or disabled, ask to be added to the extra-notice list and name a third party to receive shut-off notices.

   PhoneResidential customer support (outside the OKC metro, Spanish, online account questions; Oklahoma and Arkansas) +1-800-272-9741

5. If OG&E will not help, contact the Oklahoma Corporation Commission or the Arkansas PSC before the shutoff date.

More contacts for this issue

Facts you can cite

• Deadline

  Oklahoma: OG&E mails a 10-day notice and a 48-hour notice before disconnection, and calls the customer 7 days before and 24 hours before the disconnection.

  Source: oge.com, verified 2026-10-13

• Policy

  Oklahoma: OG&E suspends residential disconnections when the temperature is, or is predicted to be, a 101 degrees Fahrenheit heat index or higher on the day of disconnection, or when the predicted high or overnight low is 32 degrees Fahrenheit or below.

  Source: oge.com, verified 2026-10-13

• Policy

  Oklahoma: if disconnection would cause a life-threatening situation for someone living in the home, OG&E may delay it for 30 days. Certification of the condition is required.

  Source: oge.com, verified 2026-10-13

• Policy

  Oklahoma: if a customer qualifies for agency assistance and the agency notifies OG&E, the customer gets a 40-day extension for the agency to pay. Customers 65 or older or disabled can ask the call center for an additional written disconnection notice.

  Source: oge.com, verified 2026-10-13

• Fee

  Oklahoma: the reconnect charge after a disconnection is $21, and the required deposit may be increased if the account is not secured by a sufficient deposit.

  Source: oge.com, verified 2026-10-13

• Policy

  Arkansas: OG&E will not suspend service if the customer pays at least 1/4 of the overdue bill within three business days, agrees to pay the balance in installments over three months, and pays all new bills by their due dates. After a default OG&E need not offer another delayed payment agreement for 12 months.

  Source: oge.com, verified 2026-10-13

• Deadline

  Arkansas: suspension may be postponed (or service reconnected) for 30 days or less once OG&E is told of a serious medical condition. A physician's certificate must be received within seven days of the notice; it can be extended once for another 30 days by re-verification before it expires. OG&E need not accept more than one certificate per household each year.

  Source: oge.com, verified 2026-10-13

• Policy

  Arkansas: for registered customers 65 or older or with a physical disability that affects their ability to pay, OG&E tries to make contact at least 72 hours before suspension, and does not suspend service on a day when the National Weather Service forecasts 95 degrees Fahrenheit or higher or 32 degrees Fahrenheit or lower in the following 24 hours.

  Source: oge.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneResidential customer support (outside the OKC metro, Spanish, online account questions; Oklahoma and Arkansas) +1-800-272-9741

2. Supervisor

   Ask the customer support advocate for a supervisor. Write down the name and reference number.

3. Written complaint

   EmailOG&E Customer Support email (listed in the Arkansas customer guide) custcaredept@oge.com

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Oklahoma: Oklahoma Corporation Commission, Consumer Services, 405-521-2331 or 1-800-522-8154, CS@occ.ok.gov; the OCC asks customers to contact the service provider first for billing or service matters. Arkansas: Arkansas Public Service Commission.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Oklahoma Attorney General or Arkansas Attorney General.

Watch out

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