Norwegian Cruise Line

Get help with (4)

• Refund requestIf you cancel, the fee depends on days before departure (from 119 days out). If NCL cancels or delays the cruise more than 3 calendar days, request a refund by the 90th day after the original embarkation date; you may decline a future cruise credit.
• Travel credit or voucher problemAfter an NCL cancellation or a delay of more than 3 days, a future cruise credit is an offer you may decline in favor of a refund.
• Reservation not honoredThe Guest Ticket Contract lets NCL change ports, the route or the ship without liability, except for mechanical failure. For non-injury claims, written notice is due within 30 days after the cruise ends.
• Disability assistance problemNotify the Access Desk at least 45 days before sailing (90 days for interpreters) and complete the Accessibility & Medical Questionnaire.

Contacts (9)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer Service & Reservations +1-866-234-7350

2. Written complaint

   FormContact Guest Experience (case submission form, before or after the cruise)

3. Federal regulator

   RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807

   For a refund NCL owes after it cancelled a cruise or delayed it more than 3 calendar days (nonperformance).

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for a refund NCL owes but has not paid.

5. Arbitration

   Claims other than injury, illness or death go to binding NAM arbitration in Miami-Dade County, or small claims court in Miami-Dade County. Written notice within 30 days of the end of the cruise; legal action within 6 months.

State agencies for this sector: your state’s attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Known blockers

Scam warnings

More facts

• Deadline

  Guest Ticket Contract section 11(a): no suit for injury, illness or death unless written notice with a complete factual account is delivered within 185 calendar days of the incident, and suit is filed within one (1) year of the incident.

  Source: ncl.com, verified 2026-10-13

• Policy

  Guest Ticket Contract section 15(b): for cruises that embark, disembark or call at a U.S. port, injury, illness or death suits must be filed in the U.S. District Court for the Southern District of Florida in Miami, or, if it lacks subject matter jurisdiction, a court in Miami-Dade County.

  Source: ncl.com, verified 2026-10-13

• Limit

  Guest Ticket Contract section 8(b): the guest's baggage and property is deemed not to exceed U.S. $100.00 in value, and NCL's liability is capped at that sum unless the guest declares a higher value in writing and pays 5% of the excess before embarkation. Loss or damage during loading or disembarking must be reported before leaving the U.S. Customs area (section 8(d)).

  Source: ncl.com, verified 2026-10-13

• Fee

  Guest Ticket Contract section 3(a): NCL may charge a fuel supplement, even on fully paid bookings, if West Texas Intermediate crude closes above $65.00 USD per barrel; it will not exceed $10.00 USD per passenger per day. NCL may also pass through taxes, fees and port expenses that exceed its estimates.

  Source: ncl.com, verified 2026-10-13

Verification notes

Checked on 2026-10-13 against the Guest Ticket Contract marked 02/2026 and ncl.com Terms & Conditions. The Terms & Conditions page is the one the FMC lists as NCL's nonperformance refund policy. The Cancellation Policy table has no row for 120 or more days before departure and does not state the cruise deposit amount (it links to a separate Payment Schedule).