Newegg

Get help with (4)

• Refund requestCheck the item's return window on its Warranty & Returns tab, then request Refund or Replace in Order History; Marketplace items follow the seller's policy.
• Item arrived damaged or defectiveReport damage within 15 days of delivery with the order's Delivery Issues button and photos of the item and box.
• Lost packageIf tracking says delivered but nothing arrived, or items are missing, report it within 15 days of the delivery date.
• Warranty claimAfter the return window, use the manufacturer's warranty from the product's Warranty & Returns tab; for Marketplace items, contact the seller.

Contacts (4)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   ChatNewegg live chat

2. Supervisor

   PhoneNewegg Customer Service (orders, returns, feedback) +1-800-390-1119

3. Written complaint

   PhoneNewegg Customer Service (orders, returns, feedback) +1-800-390-1119

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Public complaint

   RegulatorBetter Business Bureau

Known blockers

Scam warnings

Verification notes

Newegg sells its own stock and Marketplace items from third-party sellers. Marketplace items are covered by each seller's return policy, and the seller answers return requests; the policy on the product page for a Marketplace item "is the seller's policy — not Newegg's." Each product's Warranty & Returns tab shows its refund window, replacement window and policy. Newegg's current return policy uses the labels 15 Days, 30 Days, 90-Day Refreshed, Final Sale, Manufacturer Warranty Only and Non-Returnable.