Escalate Anything

National Grid (US): outage credit

Report the outage; in New York, claim food and medicine spoilage within 14 days after a 72-hour outage; file other property damage with the Claims Department.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 48 sources are the organization's own pages or government sites.

All National Grid (US) contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Report or check the outage online, or call the outage line for the region.

    FormReport or check an outage (all regions)

  2. In New York, if the outage lasted at least 72 consecutive hours, file a food and medication spoilage claim within 14 days of the 72-hour mark.

    FormNew York food and prescription medication spoilage claims (outages of 72+ hours, PSL 73)

  3. For property damage, file with the Claims Department online, by email or by mail with repair bills or estimates and photos.

    FormCustomer Claims (property damage, bodily injury, business loss; online form hosted by Origami Risk)

  4. If someone in the home uses life-sustaining equipment, register it so National Grid calls during long outages (New York).

    EmailNew York special protections (medical emergency, life support, elderly/blind/disabled) Life.Support@nationalgrid.com

More contacts for this issue

PhoneElectricity outages, Upstate New York +1-800-867-5222
PhoneElectric outages, Massachusetts +1-800-465-1212
EmailClaims Department email (PDF claim form and documents) ClaimsDept@nationalgrid.com
PhoneClaims Department (filing and claim status) +1-315-428-6536

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service, Upstate New York +1-800-642-4272
    PhoneDisconnected accounts, repayment options and financial statement help, Upstate New York +1-800-443-1837

    Call the customer service number for the account's region (Upstate NY, NY metro, Long Island, or Massachusetts).

  2. Supervisor

    Ask the representative for a supervisor. Write down the name and reference number.

  3. Written complaint

    PhoneCustomer service, Upstate New York +1-800-642-4272
    FormCustomer Claims (property damage, bodily injury, business loss; online form hosted by Origami Risk)

    National Grid does not publish a complaint address or email. Use the account web form in My Account or send a dated letter; keep call notes with reference numbers.

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New York: New York State Public Service Commission / Department of Public Service (contact the utility first). Massachusetts: Department of Public Utilities (DPU).

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New York Attorney General or Massachusetts Attorney General, by the account's state.

Watch out

  • Phone numbers and rules differ by region; the regionalized pages on nationalgridus.com only render the right content with a region selected.
  • The Upstate NY Minimum Payment Agreement cannot be set up in My Account; call 1-800-443-1837.
  • Special protections need documentation from a medical professional or proof of age.

Let your AI agent handle this

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1. Set it up (needs uv):

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2. Ask your agent:

My National Grid (US) service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin

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