Marriott International
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.
Get help with (3)
- Refund requestCheck the rate's cancellation deadline, cancel before it, then ask Customer Care in writing for any charge you think is wrong.
- Billing errorGet a copy of the folio, then dispute the wrong charge with the hotel and Marriott Customer Care.
- Deposit not returnedThe hotel releases the incidental hold at checkout; the bank controls when the money shows again.
Contacts (7)
Phone
- Marriott International Customer Care (US and Canada)
Hours: 24/7
Support article says the Customer Care Team is available 24 hours a day, 7 days a week, for members in the US and Canada.
Use for: Billing error, Poor service or broken promise, Refund request, Reservation not honored
Source: support.marriott.com, verified 2026-10-12
- Marriott Bonvoy loyalty customer service (US and Canada)
Use for: Account access
Source: marriott.com, verified 2026-10-12
- Marriott hotel reservations (US and Canada)
Brand-specific reservation lines (Ritz-Carlton, St. Regis, W, JW Marriott and others) are on the same page.
Use for: Reservation not honored
Source: marriott.com, verified 2026-10-12
Online forms
- Contact Us form (topic "Compliment/Concerns About a Stay", "Copy of A Hotel Bill")
Non-members can use the form; members should sign in first so the form fills in and account topics appear. For a past stay choose "Compliment/Concerns About a Stay", then Concern and a sub-topic, the hotel, and the dates.
Use for: Poor service or broken promise, Billing error, Refund request, Reservation not honored
Source: support.marriott.com, verified 2026-10-12
Online tools and accounts
- Marriott help center
Source: marriott.com, verified 2026-10-12
- Marriott Bonvoy program feedback (associates not located at a hotel)
Marriott says this address is for feedback about Marriott associates who are not located within a hotel property. Use the Contact Us form for hotel stays.
Use for: Poor service or broken promise
Source: support.marriott.com, verified 2026-10-12
- Marriott International guest services mailing address (US and Canada)Marriott International, 1818 N. 90th St., Omaha, NE 68114, USA
Listed under "Write or Fax Us" for the United States and Canada.
Use for: Poor service or broken promise, Billing error, Refund request
Source: marriott.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Front desk first while you are at the hotel; Marriott recommends this for the fastest help.
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
Marriott.com Terms of Use require individual AAA arbitration in Bethesda, Maryland, for disputes about the sites.
Known blockers
- Account-related Contact Us topics appear only after sign-in to Marriott Bonvoy.
- support.marriott.com articles load with JavaScript and may not render for automated fetches.
- Homes & Villas by Marriott Bonvoy stays are serviced by the property management company on the confirmation, not by hotel customer care.
Scam warnings
Official domains
marriott.com
Real links and emails from Marriott International end in one of these.
Known scams
The FTC published a robocall recording that claims to be "an exclusive announcement from Marriott Hotels" and says your number was preselected for a complimentary stay in a five-star hotel.
Source: ftc.gov, verified 2026-10-12
For the whole industry, read Hotels and vacation rentals — how complaints work.
More facts
- Company tip
If you are still at the hotel, speak to the Front Desk first; Marriott says this gives the most immediate assistance.
Source: support.marriott.com, verified 2026-10-12
Verification notes
Marriott asks guests to raise problems with the front desk during the stay; after the stay, the Contact Us form routes concerns by topic and hotel. Homes & Villas by Marriott Bonvoy rentals are handled by the property management company named on the confirmation, under separate terms.
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