Escalate Anything

CenturyLink: equipment return

Return leased equipment by UPS within 30 days; CenturyLink stores do not accept returns.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites.

All CenturyLink contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Get a return label by email or a QR code for The UPS Store from the return page, and drop the box at an authorized UPS Shipping Center.

    OnlineHow to pack and return the CenturyLink modem (UPS label or QR code)

  2. Keep the UPS receipt. If you are charged for returned equipment, send the tracking number by chat.

    ChatCenturyLink chat (7 days a week)

More contacts for this issue

PhoneCenturyLink account and tech support ("CTL Only" region on the contact page) +1-800-201-4099
PhoneCenturyLink account and tech support ("Q Only" and "OOR Only" regions on the contact page) +1-800-244-1111
PhoneQuantum Fiber (from AT&T) customer support +1-833-250-6306
EmailQuantum Fiber customer service email (billing disputes, cancellation, equipment) fibersuccess@quantumfiber.com

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCenturyLink account and tech support ("CTL Only" region on the contact page) +1-800-201-4099

  2. Retention team

    OnlineHow to cancel your CenturyLink service (call or chat)
    EmailQuantum Fiber customer service email (billing disputes, cancellation, equipment) fibersuccess@quantumfiber.com

    CenturyLink publishes no retention number.

  3. Written complaint

    EmailCenturyLink written Notice of Claim (required before a lawsuit) legalaffairs@lumen.com

    CenturyLink requires a written Notice of Claim before any lawsuit.

  4. Federal regulator

    RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322

  5. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

  6. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

  7. Small claims court

    The CenturyLink agreement sends disputes to court (bench trial, jury waived), not arbitration, after a 60-day resolution window. CenturyLink reimburses small claims filing fees when the terms are followed.

  8. Arbitration

    MailQuantum Fiber Notice of Dispute (AT&T legal department) Legal Department - Notice of Dispute, AT&T, 208 S. Akard, Office

    Quantum Fiber (AT&T) customers only. Send the Notice of Dispute first and allow 60 days after a complete notice.

Watch out

  • CenturyLink chat opens from a page control and has no direct URL.
  • CenturyLink stores do not accept equipment returns; returns go through UPS only.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

I returned my CenturyLink equipment on [date] and they still charged me. Use Escalate Anything to get the charge removed.

Source code, other install options and the Claude Code plugin

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