Liberty Mutual

Get help with (3)

• Insurance claim deniedAsk for the itemized valuation, dispute in writing, use appraisal for an amount dispute, then complain to the state.
• Insurance claim delayedTrack the claim online, call claims support, then the state insurance department.
• Bill went upReview the policy online, then ask service or the agent what changed.

Contacts (5)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneClaims support (personal auto and home) +1-800-225-2467

   Or the assigned claims representative.

2. Supervisor

   Ask for the claims representative's manager.

3. Written complaint

   MailLiberty Mutual Insurance headquarters Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116

   Use the Complaints link on the corporate contact page, or write to headquarters. Ask for the denial and the policy language it relies on, in writing.

4. State agency

   Your state’s insurance department. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Liberty Mutual's state claim disclosures name the state insurance department for settlement disagreements.

5. Arbitration

   Liberty Mutual says an insured who disagrees with its determination of the amount of loss can use the policy's appraisal provision.

6. Small claims court

Known blockers

Scam warnings

More facts

• Policy

  Liberty Mutual says cancellation fees and process depend on your state's rules, and you can call 800-290-8711 anytime about cancelling.

  Source: libertymutual.com, verified 2026-10-12

Verification notes

Liberty Mutual sells personal auto and home insurance directly and through agents. Claims disclosures and appraisal rules differ by state.