IHG Hotels & Resorts: refund request
Cancel inside the hotel's window; prepaid "Book Early and Save" rates are final.
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 6 sources are the organization's own pages or government sites; only 6 sourced values, so the entry is thin.
Collect
- confirmation number
- rate details
- cancellation confirmation
Steps
Check the cancellation policy for the rate in the reservation; IHG says it varies by rate.
Cancel online or in the app. If cancellation is not available online, call IHG Customer Care.
If a refund you are owed is not paid, file the online Issues Form, then dispute the charge with your card issuer.
More contacts for this issue
Facts you can cite
- Policy
Reward Night reservations cancelled before the hotel's cancellation time get the points re-deposited; after that time the points are still returned but the hotel charges the card on file its cancellation fee.
Source: ihg.com, verified 2026-10-12
- Policy
For Points & Cash bookings, the cash portion is nonrefundable when a night is cancelled, but the points are returned.
Source: ihg.com, verified 2026-10-12
Rules in force
- FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)16 CFR part 464 (90 FR 2066, January 10, 2025)
Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.
Source: ecfr.gov, verified 2026-10-12
1 citable point
- Policy
A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.
Source: ecfr.gov, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Hotel management first, while you are there.
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- ihg.com returns HTTP 403 to automated fetches; the exact Issues Form URL could not be confirmed.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
IHG Hotels & Resorts owes me a refund of [amount] for [order or service]. Use Escalate Anything to get it.Source code, other install options and the Claude Code plugin