Escalate Anything

Humana

Health insurance.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 26 sources are the organization's own pages or government sites.

WebsiteSign in to your accountOpen in the interactive directoryJSON

Get help with (3)

Contacts (14)

Phone

Chat

Online forms

Online tools and accounts

Mail

  • Humana Grievance and Appeals Department (Medicare appeal or grievance form)
    Humana Grievance and Appeals Department, P.O. Box 14165, Lexington, KY 40512-4165

    Fax 888-556-2128. The same P.O. box is listed for the Humana Expedited Appeals Unit.

    Use for: Insurance claim denied, Poor service or broken promise

    Source: assets.humana.com, verified 2026-10-12

  • Humana Grievances and Appeals (employer plans)
    Humana Grievances and Appeals, P.O. Box 14546, Lexington, KY 40512-4546

    Use for: Insurance claim denied, Poor service or broken promise

    Source: humana.com, verified 2026-10-12

Social media

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneMedicare plans +1-800-457-4708

    Use the number on the back of the member ID card.

  2. Written complaint

    FormOnline appeal or grievance form (Medicare Part C and Part D)

    Internal appeal or grievance online, or by mail or fax with the appeal or grievance form. Employer plans use their own P.O. box.

  3. State agency

    Your state’s insurance department. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    External review for fully insured plans; complaint to the state.

  4. Federal regulator

    RegulatorU.S. Department of Labor, Employee Benefits Security Administration +1-866-444-3272

    Employer self-funded (ERISA) plans.

  5. Federal regulator

    RegulatorCMS No Surprises Help Desk +1-800-985-3059

    Surprise bills under the No Surprises Act.

Known blockers

  • Claims and chat need a MyHumana login.
  • Medicaid plans are state-specific; use the Medicaid help page.

Scam warnings

Official domains

  • humana.com

Real links and emails from Humana end in one of these.

Humana will never ask you for

  • A Humana member fraud flyer says Humana will never offer "free" or "low-cost" healthcare services in exchange for identifying information about you.

    Source: assets.humana.com, verified 2026-10-12

Known scams

  • Medical identity thieves offer "free" or "low-cost" healthcare services in exchange for identifying information, such as a Humana, Medicare or Medicaid ID number.

    Source: assets.humana.com, verified 2026-10-12

  • Callers claim to be from a clinic, doctor's office, insurance company or pharmacy to get a member's ID number. Humana says not to give a Humana, Medicare or Medicaid ID number over the phone before you verify the caller's identity.

    Source: assets.humana.com, verified 2026-10-12

  • Callers offer to send medicine or medical equipment. Humana says to accept medicine or medical equipment in the mail only if your primary care provider or another healthcare provider ordered or prescribed it.

    Source: assets.humana.com, verified 2026-10-12

  • Humana lists agent fraud such as enrolling people in a non-existent plan, offering cash payments to enroll, unsolicited door-to-door marketing of Medicare Advantage or prescription drug plans, and misrepresenting plans.

    Source: assets.humana.com, verified 2026-10-12

Report phishing

For the whole industry, read Health insurance — how complaints work.

Verification notes

Medicare Advantage, Part D and state Medicaid plans have their own appeal rules. Humana's employer offering on its website is group dental, vision, life and disability.

Let your AI agent handle this

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1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My problem with Humana: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.

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