FirstEnergy: outage credit

Report outages by phone, text or online; FirstEnergy does not pay for food or equipment lost in a weather-related outage.

ACredibility A · last verified 2026-10-13 · dossier 2026-10-13 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 63 sources are the organization's own pages or government sites.

All FirstEnergy contacts Open in the interactive directory JSON

Collect

outage dates and times
outage ticket number

Steps

Report the outage at 1-888-LIGHTSS, by texting OUT to 544487, or online.
PhoneReport an outage or emergency, all operating companies (1-888-LIGHTSS) +1-888-544-4877
For food or equipment lost in a weather-related outage, check your renter's or homeowner's insurance.

More contacts for this issue

TextReport an outage by text (text OUT to 544487) 544487

FormReport a power outage online

Facts you can cite

Policy
FirstEnergy says it "does not reimburse customers for equipment damaged or food lost during a weather-related outage" and that customers should contact their renter's or homeowner's insurance carrier.
Source: firstenergycorp.com, verified 2026-10-13
Policy
FirstEnergy says it "will never require payment to restore power"; a caller who asks for upfront payment to restore power after a storm is a scammer.
Source: firstenergycorp.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneOhio Edison Customer Care +1-800-633-4766
PhoneThe Illuminating Company Customer Care +1-800-589-3101
Call the Customer Care number of your operating company (it is on the bill).
Supervisor
Ask the Customer Care representative for a supervisor. Write down the name and reference number.
Written complaint
FormEmail Us form (choose the operating company and Customer Service)
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
The commission of the state where you get service: PUCO (Ohio), Pennsylvania PUC, New Jersey BPU, West Virginia PSC or Maryland PSC. Contact the utility first; the commissions expect the company to have a chance to fix the problem.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Attorney general of the state where you get service.

Watch out

No complaint mailing address, complaint email or damage-claims page was found on firstenergycorp.com; written contact is the Email Us web form.
Online payment arrangements need an online account sign-in.
The medical certificate must be submitted by the medical professional, not the customer.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My FirstEnergy service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin