Expedia: refund request

Collect

• itinerary number
• confirmation email with the cancellation policy
• cancellation confirmation

Steps

1. Check the cancellation rules in the itinerary or confirmation email.

2. Cancel and track the refund with Expedia's self-service tools, or start a contact request.

   OnlineExpedia customer service (Virtual Agent chat, then phone number for your issue)

3. If unresolved, write to Traveler Support, then dispute the charge with your card issuer.

   MailExpedia Traveler Support (written questions and complaints) Attn Traveler Support, Expedia, Inc., 1111 Expedia Group Way W., Seattle, WA 98119

More contacts for this issue

Facts you can cite

• Fee

  Expedia's terms say its fees are not refundable unless stated otherwise during the booking process.

  Source: expedia.com, verified 2026-10-12

• Policy

  Expedia's Terms of Service require a signed Notice of Dispute by certified mail and a 60-day resolution period before individual AAA arbitration; either side may use small claims court, and proceedings must be individual, not class.

  Source: expedia.com, verified 2026-10-12

Tips

• Company tip

  Expedia warns that fake Expedia phone numbers appear in search ads; start from expedia.com or the app to get the real number, and never pay by gift card or wire transfer after an unsolicited call.

  Source: expedia.com, verified 2026-10-12

Rules in force

• DOT automatic refund rule for airline tickets and ancillary fees (2024)
  14 CFR part 260 and 14 CFR part 262 (89 FR 32760, April 26, 2024; amended 89 FR 65534, August 12, 2024)

  Airlines operating to, from or within the U.S. must give a full cash refund (to the original form of payment) when they cancel or significantly change a flight and the passenger does not accept the alternative. Refunds are due within 7 business days (credit card) or 20 calendar days (other payment). Airlines must also refund checked bag fees for significantly delayed bags and fees for paid extras that were not provided. Until July 7, 2027, DOT does not enforce the rule in one narrow case: a flight that is only renumbered, with no significant change or delay.

  Source: ecfr.gov, verified 2026-10-12

  3 citable points

  • Policy

    The merchant-of-record carrier must refund the airfare, including taxes and ancillary fees, to a passenger with a nonrefundable ticket whose flight is cancelled or significantly delayed or changed, if the passenger does not fly the changed flight or accept rebooking and does not accept a voucher or other compensation. The refund is automatic when the flight is cancelled and no alternative is offered, when the passenger rejects the alternative, or when the passenger does not respond to the offer before the flight departs.

    Source: ecfr.gov, verified 2026-10-12

  • Deadline

    A "prompt refund" is made within 7 business days after the earliest date the refund was requested for credit card purchases, and within 20 calendar days for cash, check, debit card or other purchases.

    Source: ecfr.gov, verified 2026-10-12

  • Policy

    Refunds must be issued promptly in the original form of payment unless the consumer agrees to a cash equivalent, and the carrier may not keep a processing fee for a refund that is due.

    Source: ecfr.gov, verified 2026-10-12

• FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)
  16 CFR part 464 (90 FR 2066, January 10, 2025)

  Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.

  Source: ecfr.gov, verified 2026-10-12

  1 citable point

  • Policy

    A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.

    Source: ecfr.gov, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   OnlineExpedia customer service (Virtual Agent chat, then phone number for your issue)

2. Written complaint

   MailExpedia Traveler Support (written questions and complaints) Attn Traveler Support, Expedia, Inc., 1111 Expedia Group Way W., Seattle, WA 98119

3. Federal regulator

   RegulatorU.S. Department of Transportation, Office of Aviation Consumer Protection +1-800-778-4838

   For air tickets bought through Expedia.

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Arbitration

   MailNotice of Dispute (Legal Department; required before arbitration, by certified mail) Legal Department, Expedia, Inc., 1111 Expedia Group Way West, Seattle, WA 98119

   Notice of Dispute, 60 days, then individual AAA arbitration; small claims court is allowed.

Watch out

Related

• Refund request at other companies
• How Expedia complaints actually go (dossier, checked 2026-10-12)
• Online travel agencies — how complaints work
• Expedia: flight cancelled or significantly changed
• Expedia: reservation not honored