Enterprise Mobility (Enterprise Rent-A-Car, National, Alamo): billing error

Collect

• receipt
• rental agreement
• fuel gauge photo at return
• toll or citation notice
• proof of payment to the agency

Steps

1. Get the receipt online and compare it with the rental agreement.

   OnlineGet an Enterprise receipt

2. For a toll or violation you already paid, email proof to citations or submit the Proof of Payment form; Enterprise says it responds within two business days.

   EmailEnterprise citations (proof that a violation was already paid) citations2@em.com

3. For other wrong charges, call customer service, then put it in writing through the Submit a Request form.

   PhoneEnterprise Rent-A-Car customer service +1-855-266-9565

4. If not corrected, dispute the charge with your card issuer.

More contacts for this issue

Facts you can cite

• Fee

  If you return the car with less fuel than at pickup, Enterprise charges the local Enterprise rate, which it says is typically above the local pump price; prepaid fuel is sold only as a full tank and is not refundable.

  Source: enterprise.com, verified 2026-10-12

• Fee

  Enterprise's standard administrative fee for citations and tolls still applies when local authorities bill you directly; notices typically arrive one to four weeks after the rental.

  Source: enterprise.com, verified 2026-10-12

• Process

  Accepted proof for a toll or citation appeal includes proof of payment to the issuing agency, matching bank or card statements, a cashed check, an agency receipt, proof of a clerical error, or proof of whereabouts.

  Source: enterprise.com, verified 2026-10-12

Rules in force

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  1 citable point

  • Policy

    The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".

    Source: law.cornell.edu, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneEnterprise Rent-A-Car customer service +1-855-266-9565

   National and Alamo renters use their brand's customer service line.

2. Written complaint

   FormConsumer Collections "Submit a Request" form (proof of payment, toll and citation disputes, other collections questions) CAPTCHA

   For damage claims, ask for photos, repair invoices and the fleet utilization log.

3. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

4. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

5. Small claims court

Watch out

Related

• Billing error at other companies
• How Enterprise Mobility (Enterprise Rent-A-Car, National, Alamo) complaints actually go (dossier, checked 2026-10-12)
• Car rentals — how complaints work
• Enterprise Mobility (Enterprise Rent-A-Car, National, Alamo): damage charge after a rental or stay
• Enterprise Mobility (Enterprise Rent-A-Car, National, Alamo): deposit not returned