Anthem (Elevance Health)
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 14 sources are the organization's own pages or government sites.
Get help with (3)
- Insurance claim deniedRead the EOB and denial letter, file the internal appeal at the address on the letter, then ask for external review or complain to the state or Medicare.
- Billing errorCompare the provider bill with the EOB, then ask Anthem and the provider to correct it.
- Surprise medical billCheck whether the No Surprises Act applies, then tell Anthem and the provider, and contact the CMS help desk.
Contacts (7)
Phone
- Anthem Blue Cross and Blue Shield (New York, formerly Empire) translation and alternate format services
Source: anthembluecross.com, verified 2026-10-12
Chat
- Anthem contact page (live chat and feedback; phone numbers by state)
Phone numbers depend on the state and plan. The number on the back of the member ID card takes precedence. TTY 711.
Use for: Insurance claim denied, Insurance claim delayed, Billing error, Poor service or broken promise
Source: anthem.com, verified 2026-10-12
Online forms
- Member forms library (claim forms by state)
Forms are organized by state. Plan-specific forms are behind member login.
Use for: Insurance claim delayed
Source: anthem.com, verified 2026-10-12
- Medicare complaints, grievances and appeals
Use for: Insurance claim denied, Poor service or broken promise
Source: anthem.com, verified 2026-10-12
Online tools and accounts
- Submit or track a claim and view EOBs Sign-in required
Use for: Insurance claim delayed, Insurance claim denied, Billing error
Source: anthem.com, verified 2026-10-12
- Appeals and grievances for Anthem Medicare plansAppeals and Grievances, Mailstop OH0102-B325, 4361 Irwin Simpson Rd, Mason, OH 45040
Fax 1-888-458-1406 (medical) or 1-888-458-1407 (pharmacy). For Medicare plans only; employer and individual plans use the address on the denial letter.
Use for: Insurance claim denied, Poor service or broken promise
Source: anthem.com, verified 2026-10-12
- Elevance Health corporate headquarters (not member services)Elevance Health, Inc., 220 Virginia Avenue, Indianapolis, IN 46204
Corporate phone 833-401-1577. Not a member service line.
Source: elevancehealth.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Use the number on the back of the member ID card, or live chat.
Written complaint
MailAppeals and grievances for Anthem Medicare plans Appeals and Grievances, Mailstop OH0102-B325, 4361 Irwin Simpson Rd, Mason, OH 45040Internal appeal or grievance. Medicare plans use this address; other plans use the address on the denial letter.
State agency
Your state’s insurance department. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).External review for fully insured plans; complaint to the state.
Federal regulator
Employer self-funded (ERISA) plans.
Federal regulator
Surprise bills under the No Surprises Act.
Known blockers
- Member phone numbers, appeal forms and plan documents depend on the state and plan and are mostly behind member login.
- Anthem publishes no public appeal address for employer or individual plans; use the address on the denial letter or EOB.
Scam warnings
Official domains
anthem.comanthembluecross.comelevancehealth.comfighthealthcarefraud.com
Real links and emails from Anthem (Elevance Health) end in one of these.
Known scams
Anthem warns members to be careful with offers of free products or extra services, and with ads that say "covered by insurance".
Source: fighthealthcarefraud.com, verified 2026-10-12
Medical identity thieves use a member's information to get services or submit false claims. This can use up the member's benefits and put false information in the health record.
Source: fighthealthcarefraud.com, verified 2026-10-12
Some providers bill the health plan for services that were never performed. Anthem asks members to check that each explanation of benefits (EOB) matches the care they received.
Source: fighthealthcarefraud.com, verified 2026-10-12
Report phishing
- Anthem healthcare fraud report form (fighthealthcarefraud.com, linked as Healthcare Fraud Prevention in the anthem.com footer)
Source: fighthealthcarefraud.com, verified 2026-10-12
- Anthem fraud hotline for states without their own listed number
The same page lists separate fraud hotlines for California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin. Members can also call Member Services on the back of the ID card. Anonymous reports are possible.
Source: fighthealthcarefraud.com, verified 2026-10-12
For the whole industry, read Health insurance — how complaints work.
More facts
- Process
Anthem says that typically the doctor or provider, especially an in-plan provider, submits the claim. Members who must file themselves use the forms library and should file promptly and within the time limit.
Source: anthem.com, verified 2026-10-12
Verification notes
Elevance Health, Inc. (Indianapolis) operates Anthem Blue Cross and Blue Shield affiliated health plans in 14 states, and Wellpoint affiliated health plans. Carelon is its health services business. The former Empire BlueCross BlueShield site (empireblue.com) now redirects to anthembluecross.com, which uses the Anthem Blue Cross and Anthem Blue Cross and Blue Shield names for eastern and southeastern New York. Medicare and Medicaid plans have their own appeal rules.
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