Escalate Anything

eBay: lost package

Report the item as not received after the delivery date, give the seller 3 business days, then ask eBay to step in.

ACredibility A · last verified 2026-10-12 · dossier 2026-10-12 · 97% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 97% of 38 sources are the organization's own pages or government sites.

All eBay contactsOpen in the interactive directoryJSON

Collect

Steps

  1. After the estimated or actual delivery date passes, report the item as not received.

    FormReport an item that hasn't arrived Sign-in required

  2. Wait 3 business days for the seller to send tracking, a delivery update or a refund.

  3. If the seller does not resolve it, ask eBay to step in from the request in Purchases. Do this before 21 business days after you reported it.

    OnlineeBay Money Back Guarantee policy (timelines and step-in rules)

  4. If eBay decides against you, appeal within 30 calendar days of the decision.

    OnlineeBay Help & Contact (pick a topic, then chat or request a call) Sign-in required

More contacts for this issue

ChatChat with eBay customer service Sign-in required

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    OnlineeBay Help & Contact (pick a topic, then chat or request a call) Sign-in required

    Open the request with the seller first.

  2. Supervisor

    OnlineeBay Money Back Guarantee policy (timelines and step-in rules)

    Ask eBay to step in from the request in Purchases once the seller's 3 business days have passed.

  3. Written complaint

    FormNotice of Dispute webform (required before arbitration or small claims)

  4. Card or bank dispute

    Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

    Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

    A chargeback ends Money Back Guarantee coverage for that transaction; use it only after eBay's process fails.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

  6. Public complaint

    RegulatorBetter Business Bureau

Watch out

  • eBay shows a bot verification page on most help URLs; requests, step-in and appeals need the buyer's sign-in.
  • No general eBay phone number was found; callback and chat options appear only after you choose a topic in Help & Contact.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My eBay package shows delivered but never arrived. Use Escalate Anything to get a refund or a replacement.

Source code, other install options and the Claude Code plugin

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