Crunch Fitness
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 12 sources are the organization's own pages or government sites.
Get help with (2)
- Cancellation problemCancel online in the Member Portal if your club offers it; otherwise contact the home club by phone or in person. Check the notice period in your membership agreement.
- Refund requestCrunch refunds membership only if you cancel within the first few days, with proof of the initial request.
Contacts (5)
Phone
- Crunch corporate
Use for: Poor service or broken promise, Cancellation problem
Source: crunch.com, verified 2026-10-12
Online forms
- Crunch home club contact form
Use for: Cancellation problem, Billing error, Poor service or broken promise
Source: crunch.com, verified 2026-10-12
- Crunch Member Services
Use for: Billing error, Cancellation problem, Refund request
Source: crunch.com, verified 2026-10-12
- Crunch corporate mailing addressCrunch, LLC, PO Box 481, Elmsford, NY 10523
Use for: Cancellation problem, Poor service or broken promise
Source: crunch.com, verified 2026-10-12
In person
- Contact your home club (phone or in person) via the locations pagehttps://www.crunch.com/locations
Crunch says to contact your club directly if online cancellation is not offered.
Use for: Cancellation problem, Billing error, Refund request
Source: crunch.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card or bank dispute for drafts after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- Online cancellation is available only at some clubs; others require phone or in-person contact with the home club.
- Franchise clubs set their own procedures within state law.
Scam warnings
Official domains
crunch.com
Real links and emails from Crunch Fitness end in one of these.
For the whole industry, read Gyms and fitness memberships — how complaints work.
More facts
- Fee
Annual fee: "The annual fee varies depending on your home club, up to $89." Crunch Signature: "$89+tax," charged three months after you first join and every year.
Source: crunch.com, verified 2026-10-12
- Fee
"If you cancel a reservation within 2 hours of class start time, you will be charged a fee." Late cancellation and missed reservation fees vary by location.
Source: crunch.com, verified 2026-10-12
- Deadline
Crunch "shall notify a member at least ten (10) days before each late cancel fee or no-show fee is deducted" from the payment account (Terms of Use, section 26).
Source: crunch.com, verified 2026-10-12
Verification notes
Many Crunch clubs are independently owned franchises; "Each location manages operations independently." Cancellation methods and notice vary by club and state.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Crunch Fitness: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin