Consumers Energy

Get help with (3)

• Billing errorDispute the bill with customer service, follow up in writing, then complain to the MPSC.
• Disconnection noticeAsk for a payment arrangement or payment hold, apply for SER or CARE, and use winter, senior or medical protections.
• Outage creditReport the outage; MPSC outage credits are automatic. Call after 90 days if the credit is missing.

Contacts (5)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneResidential customer service (also downed wires and gas leaks after calling 911) +1-800-477-5050

2. Supervisor

   Ask the representative for a supervisor. Write down the name and reference number.

3. Written complaint

   FormPayment plans and assistance (Payment Arrangements, CARE, Winter Protection Plan, medical protection)

   Consumers Energy lists no complaint form, email or mailing address on its contact page; it lists fax 1-800-363-4806. Send a dated written dispute and keep proof of sending.

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Michigan Public Service Commission (MPSC).

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Michigan Attorney General.

Known blockers

Scam warnings

More facts

• Compensation

  Account holders 65 or older get an automatic Senior Citizen Bill Credit of $4 per month at their primary residence.

  Source: consumersenergy.com, verified 2026-10-12

Verification notes

Electric and natural gas utility in Michigan. Regulated by the Michigan Public Service Commission (MPSC), whose rules set automatic outage credits. Consumers Energy uses one number, 800-477-5050, for residential customer service, outages, downed wires and gas leaks (call 911 first for emergencies).