Choice Hotels International: refund request

Collect

• confirmation number
• cancellation deadline from the confirmation page
• cancellation number
• card statement

Steps

1. Find the cancellation deadline on the confirmation; it varies by property.

2. Cancel in your Choice Privileges account or on the "manage reservations" page with confirmation number and last name, or call reservations. Keep the cancellation number.

   PhoneChoice Hotels reservations (also cancels and changes reservations) +1-877-424-6423

3. If you are charged after cancelling on time, call Customer Relations and then send the customer service form with the cancellation number.

   FormChoice Hotels customer service form

4. If the refund is not paid, dispute the charge with your card issuer.

More contacts for this issue

Facts you can cite

• Policy

  Every Choice reservation has a cancellation deadline that varies by property and is shown on the confirmation page before booking; advance purchase rate reservations cannot be modified or cancelled.

  Source: choicehotels.com, verified 2026-10-12

• Policy

  The cash portion of a Points Plus Cash booking is non-refundable; the points are re-deposited when the cancellation is within the hotel's deadline.

  Source: choicehotels.com, verified 2026-10-12

• Fee

  Choice Privileges rules say members are responsible for incidental charges and for any resort or other mandatory fees imposed by the hotel.

  Source: choicehotels.com, verified 2026-10-12

• Policy

  Choice's Terms of Use require a signed Dispute Notice, a 60-day informal resolution period, and then individual binding arbitration before JAMS, with a class and jury waiver.

  Source: choicehotels.com, verified 2026-10-12

• Deadline

  Choice Privileges members can opt out of the program's arbitration clause by signed notice with name and account number within 30 calendar days of opening the account or of the clause being made available.

  Source: choicehotels.com, verified 2026-10-12

Rules in force

• FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)
  16 CFR part 464 (90 FR 2066, January 10, 2025)

  Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.

  Source: ecfr.gov, verified 2026-10-12

  1 citable point

  • Policy

    A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.

    Source: ecfr.gov, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneChoice Hotels Customer Relations +1-800-300-8800

   Front desk or hotel manager first while you are there.

2. Written complaint

   FormChoice Hotels customer service form

3. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

4. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

5. Arbitration

   MailChoice legal department (Dispute Notice address) Choice Hotels International, Inc., ATTN Legal Department, 915 Meeting St Suite 600, North Bethesda, MD 20852

   Signed Dispute Notice first, then 60 days of informal resolution, then individual JAMS arbitration.

Watch out

Related

• Refund request at other companies
• Hotels and vacation rentals — how complaints work
• Choice Hotels International: billing error