Chewy
What does this mean?
Grade C (use with care: check the source of each value before relying on it). 100% of 13 sources are the organization's own pages or government sites; 3 value(s) were read from a search snippet or an archive copy.
Get help with (4)
- Refund requestChewy accepts returns within 365 days for a complete refund and pays return shipping; prescription medications are excluded unless wrong or damaged.
- Item arrived damaged or defectiveContact Chewy customer care promptly for a refund or a replacement.
- Cancellation problemCancel Autoship in Autoship Manager or by phone at any time; end Chewy+ in your account or by phone, with access to the end of the paid term.
- Charged after a free trialA full Chewy+ fee refund is due if you end the membership within 3 business days of converting from a free trial; later, only if no eligible purchases or benefits were used since the last charge.
Contacts (3)
Phone
- Chewy customer service ("Get help from our experts 24/7")
Hours: 24/7
The Autoship and Chewy+ terms name this number for cancelling either program.
Use for: Refund request, Item arrived damaged or defective, Lost package, Cancellation problem, Billing error, Unauthorized charge
Source: chewy.com, verified 2026-10-13
Online tools and accounts
- Chewy account (Your Account; Autoship Manager and Chewy+ membership) Sign-in required
Use for: Cancellation problem, Refund request
Source: chewy.com, verified 2026-10-13
- Chewy Legal (questions about the Terms of Use, including your legal relationship with Chewy)
Mail: Chewy Legal, 7700 West Sunrise Boulevard, Plantation, Florida 33322.
Source: chewy.com, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
EmailChewy Legal (questions about the Terms of Use, including your legal relationship with Chewy) legal@chewy.comCard or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public complaint
RegulatorBetter Business Bureau
Known blockers
- Autoship Manager and Chewy+ cancellation online need the account holder's sign-in; the 24/7 phone line is the alternative.
Scam warnings
Official domains
chewy.com
Real links and emails from Chewy end in one of these.
For the whole industry, read Retail and online shopping — how complaints work.
Verification notes
Chewy is an online pet retailer with two recurring programs: Autoship (repeat deliveries) and Chewy+ (a paid membership). Chewy's Terms of Use (last updated July 1, 2026) require binding individual arbitration administered by the American Arbitration Association, with a small-claims carve-out and at least 60 days' written notice before filing. Chewy's help pages load their text with scripts and could not be read by automated fetches on 2026-10-13; return-policy values below come from search-result text and are marked as such. No Chewy page on phishing or impersonation scams was found.
Let your AI agent handle this
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1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Chewy: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin