Escalate Anything

Centene (Ambetter, Wellcare, Health Net)

Health insurance.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 50 sources are the organization's own pages or government sites.

WebsiteSign in to your accountOpen in the interactive directoryJSON

Get help with (3)

Contacts (40)

Phone

Online forms

Online tools and accounts

Mail

  • Ambetter Health (Florida, Sunshine Health) grievances and appeals
    Ambetter Health Appeal Department, P.O. Box 459087, Fort Lauderdale, FL 33345-9087

    Phone 1-877-687-1169; TTY 1-877-941-9230; fax 1-866-719-5373 (appeals) or 1-866-550-3248 (grievance/complaint). Florida plans only.

    Use for: Insurance claim denied, Poor service or broken promise

    Source: ambetterhealth.com, verified 2026-10-12

  • Ambetter from Superior HealthPlan (Texas) general mailing address
    Ambetter from Superior HealthPlan, 5900 E. Ben White Blvd., Austin, TX 78741

    Source: ambetterhealth.com, verified 2026-10-12

  • Wellcare Health Plans general mailing address
    Wellcare Health Plans, P.O. Box 31370, Tampa, FL 33631

    Source: wellcare.com, verified 2026-10-12

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    FormCentene health plan member services directory (Ambetter by state and other Centene plans)

    Call the member services number of your own plan (on the back of the member ID card).

  2. Written complaint

    MailAmbetter Health (Florida, Sunshine Health) grievances and appeals Ambetter Health Appeal Department, P.O. Box 459087, Fort Lauderdale, FL 33345-9087

    Internal appeal or grievance with the state plan. The Florida address is shown; other states use the address on the denial letter or the state forms page.

  3. State agency

    Your state’s insurance department. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    External review for marketplace plans; complaint to the state.

  4. Federal regulator

    RegulatorU.S. Department of Labor, Employee Benefits Security Administration +1-866-444-3272

    Employer self-funded (ERISA) plans.

  5. Federal regulator

    RegulatorCMS No Surprises Help Desk +1-800-985-3059

    Surprise bills under the No Surprises Act.

Known blockers

  • Centene runs separate state plans; contact details, forms and appeal addresses differ by state and brand.
  • Claims view needs a member portal login.
  • Grievance forms are PDFs that must be mailed or faxed.

Scam warnings

Official domains

  • centene.com
  • ambetterhealth.com
  • wellcare.com
  • sunshinehealth.com

Real links and emails from Centene (Ambetter, Wellcare, Health Net) end in one of these.

Centene (Ambetter, Wellcare, Health Net) will never ask you for

  • Wellcare will never request a physician's signature when it sends a medical records request.

    Source: wellcare.com, verified 2026-10-12

  • An Ambetter email-scam notice says health insurers and Medicare never ask for your username, password, Social Security number, Medicare number or banking information by email.

    Source: ambetterhealth.com, verified 2026-10-12

Known scams

  • In 2024 Wellcare warned providers about fraudulent Wellcare-branded faxes that request member medical records and physician signatures. Some of these faxes were followed by harassing phone calls.

    Source: wellcare.com, verified 2026-10-12

  • Criminals pose as Medicare or health insurers by email. The email says there is a problem with your account or asks for updated information, and asks you to click a link to enter it.

    Source: ambetterhealth.com, verified 2026-10-12

Report phishing

For the whole industry, read Health insurance — how complaints work.

Verification notes

Centene Corporation (St. Louis) runs marketplace plans under the Ambetter brand in 29 states, Medicare plans under Wellcare, and state Medicaid plans under local names (for example Sunshine Health, Superior HealthPlan, Peach State, Buckeye, Meridian, Health Net in California). Medicare and Medicaid plans have their own appeal rules.

Let your AI agent handle this

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My problem with Centene (Ambetter, Wellcare, Health Net): [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.

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