Escalate Anything

AliExpress: lost package

An item that did not arrive or was lost within the guaranteed delivery window shown on the order detail page is covered by Buyer Protection.

CCredibility C · last verified 2026-10-13 · 71% official or government sources
What does this mean?

Grade C (use with care: check the source of each value before relying on it). 71% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin.

All AliExpress contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Check the guaranteed delivery window on the order detail page.

  2. If the item has not arrived within that window, contact the seller, then file a Return/refund request on the order.

    OnlineAliExpress Buyer Protection (how to file a Return/refund request)

  3. If AliExpress does not refund, dispute the charge with your card issuer.

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    OnlineAliExpress Buyer Protection (how to file a Return/refund request)

  2. Supervisor

  3. Written complaint

  4. Card or bank dispute

    Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

    Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

  6. Public complaint

    RegulatorBetter Business Bureau

Watch out

  • Return/refund requests are filed from the signed-in order page; AliExpress help-center pages need a full browser to load.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My AliExpress package shows delivered but never arrived. Use Escalate Anything to get a refund or a replacement.

Source code, other install options and the Claude Code plugin

Related