---
company: doordash
title: DoorDash — how complaints actually go
last_verified: 2026-10-12
---

## In short

Report a missing or wrong item from the order's Help screen right away; DoorDash's self-help may offer a credit, a refund or a redelivery. If that fails, use 24/7 chat or call 855-431-0459, then a card dispute. Cancel DashPass at least 24 hours before the next payment. DoorDash says no one from DoorDash will ever ask for your password or security code.

## How complaints actually go

- For missing or incorrect items: in the app, Orders, select the order, Help, Order Issues, Missing or incorrect items. Self-help may offer a credit, refund or redelivery depending on the circumstances. [DoorDash: missing or incorrect order](https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US)
- Customer support is available 24/7 by in-app chat and by phone at 855-431-0459. [DoorDash consumer help center](https://help.doordash.com/consumers/s/?language=en_US)
- The U.S. Consumer Terms require a notice to Informal.Resolution@doordash.com and an informal dispute resolution conference within 60 days before arbitration; you can opt out of arbitration by email to opt-out@doordash.com within 30 days of first becoming subject to it. [DoorDash U.S. Consumer Terms](https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US)

## What tends to work

- Report the problem from the specific order with photos of the wrong or missing items; the self-help flow is tied to the order. [DoorDash: missing or incorrect order](https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US)
- Cancel DashPass under Manage DashPass at least 24 hours before the next scheduled payment; paid benefits last to the end of the billing period. [DoorDash: cancel DashPass](https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-DashPass-subscription?language=en_US)
- If DoorDash does not refund an order you did not receive, a card dispute is the next step; a charge for goods not delivered as agreed is a billing error under the Fair Credit Billing Act if the issuer gets your letter within 60 days after the first bill with the error (rule `fcba-billing-error`). [FTC: using credit cards and disputing charges](https://consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges)

## Traps and fine print

- The Consumer Terms say payments for completed, delivered or merchant-confirmed orders are final and non-refundable, and refunds or credits are at DoorDash's discretion. [DoorDash U.S. Consumer Terms](https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US)
- DashPass benefits from a free period end immediately when you cancel. [DoorDash: cancel DashPass](https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-DashPass-subscription?language=en_US)
- Order help and chat need the customer signed in to the DoorDash account. [DoorDash consumer help center](https://help.doordash.com/consumers/s/?language=en_US)

## Scams that target customers

- DoorDash tells Dashers that "No one from DoorDash will ever request your password or security code", will never need it to pay or help them, and will never give them a password to use. [DoorDash: protect your account](https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information)
- Scams reported to Dashers: fake "Support" calls after a customer cancels, fake bonus or financial aid offers, urgent requests for a password, and lookalike apps or websites. Contact DoorDash only through the app or the help center. [DoorDash: protect your account](https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information)