{"id":"youtube","page":"https://escalate.alexgaoth.com/#/c/youtube","html":"https://escalate.alexgaoth.com/c/youtube/","generated":"2026-10-15","company":{"id":"youtube","name":"YouTube (Premium, Music Premium and YouTube TV)","aliases":["youtube premium","youtube music premium","youtube music","youtube tv","ytv"],"sector":"subscription","parent":"Google LLC","website":"https://www.youtube.com","account_url":"https://www.youtube.com/paid_memberships","official_domains":["youtube.com","google.com"],"regulators":["ftc"],"channels":[{"id":"paid-memberships","type":"portal","label":"YouTube Paid memberships page (cancel Premium or Music Premium)","value":"https://www.youtube.com/paid_memberships?noapp=1","purposes":["cancel_service"],"access":"login","notes":"Select the membership, Continue, choose a reason, then Yes, cancel. The Status field shows whether it is already cancelled.","source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"},{"id":"premium-refund","type":"portal","label":"Request a YouTube Premium refund (signed-in account page)","value":"https://www.youtube.com/account","purposes":["refund_request"],"access":"login","source":"https://support.google.com/youtube/answer/12014038?hl=en","last_verified":"2026-10-12"},{"id":"youtube-contact","type":"web_form","label":"YouTube Help contact us","value":"https://support.google.com/youtube/gethelp","purposes":["refund_request","billing_error","cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"},{"id":"ytv-cancel","type":"portal","label":"YouTube TV cancel or pause membership","value":"https://tv.youtube.com/cancel","purposes":["cancel_service"],"access":"login","notes":"Path is Profile photo, Settings, Membership, Manage, Cancel membership. Pauses last 4 weeks to 6 months and start after the current billing cycle.","source":"https://support.google.com/youtubetv/answer/7129668?hl=en","last_verified":"2026-10-12"},{"id":"ytv-refund","type":"web_form","label":"YouTube TV refund request","value":"https://youtube.com/refund/tv","purposes":["refund_request"],"access":"login","source":"https://support.google.com/youtubetv/answer/7298539?hl=en","last_verified":"2026-10-12"},{"id":"ytv-contact","type":"web_form","label":"YouTube TV contact us (chat options)","value":"https://support.google.com/youtubetv/gethelp","purposes":["billing_error","refund_request","cancel_service"],"access":"login","notes":"YouTube says to sign in to the YouTube TV account first, then select Contact us.","source":"https://support.google.com/youtubetv/answer/7247018?hl=en","last_verified":"2026-10-12"},{"id":"ytv-phone","type":"phone","label":"YouTube TV phone support (pause or customize plan)","value":"+1-833-389-2054","purposes":["cancel_service","price_negotiation","billing_error"],"source":"https://support.google.com/youtubetv/answer/7247018?hl=en","last_verified":"2026-10-12"},{"id":"unauthorized-charges","type":"web_form","label":"Google Payments unauthorized charge claim","value":"https://pay.google.com/payments/unauthorizedtransactions","purposes":["unauthorized_charge"],"notes":"File within 120 days of the transaction. You need the claim ID emailed to you to check status.","source":"https://support.google.com/youtube/answer/9346937?hl=en","last_verified":"2026-10-12"},{"id":"apple-cancel","type":"web_form","label":"Cancel a YouTube membership bought in the YouTube iOS app (Apple)","value":"https://support.apple.com/HT202039","purposes":["cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"},{"id":"google-play-cancel","type":"web_form","label":"Cancel a YouTube membership billed through Google Play","value":"https://support.google.com/googleplay/answer/7018481","purposes":["cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"youtube-contact"},{"rung":"written_complaint"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel Premium on the Paid memberships page and YouTube TV in Settings, Membership; benefits continue to the end of the billing period.","evidence":["cancellation confirmation","Status field on the Paid memberships page","any later charge"],"steps":[{"do":"For Premium or Music Premium, sign in and cancel on the Paid memberships page.","channel":"paid-memberships"},{"do":"For YouTube TV, cancel or pause at tv.youtube.com, Settings, Membership.","channel":"ytv-cancel"},{"do":"If you joined through the YouTube iOS app, cancel in your Apple account.","channel":"apple-cancel"},{"do":"If you pay through Google Play, cancel in Google Play subscriptions.","channel":"google-play-cancel"},{"do":"If you got YouTube TV through a mobile carrier or internet provider, cancel with that provider."}],"facts":[{"kind":"policy","claim":"After you cancel, you are not charged again unless you re-subscribe, and benefits continue \"until the end of the billing period.\"","issues":["cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"},{"kind":"policy","claim":"After cancelling YouTube TV, \"you'll still have access to YouTube TV until the end of your payment period.\" Immediate removal requires contacting support.","issues":["cancel_service"],"source":"https://support.google.com/youtubetv/answer/7129668?hl=en","last_verified":"2026-10-12"}]},{"issue":"refund_request","summary":"No refunds for partial periods; refunds are possible when features tied to the purchase do not work.","evidence":["receipt","description of the feature that did not work","dates"],"steps":[{"do":"For Premium, sign in at youtube.com/account and request a refund. You may qualify if videos or features tied to the purchase do not work.","channel":"premium-refund"},{"do":"For YouTube TV, use the refund request page. If granted, access ends immediately.","channel":"ytv-refund"},{"do":"For an immediate Premium cancellation with a refund when billed through Google Play, contact YouTube support.","channel":"youtube-contact"},{"do":"Apple-billed purchases follow Apple's refund policies; carrier- or provider-billed YouTube TV refunds go to that provider."}],"facts":[{"kind":"policy","claim":"\"You won't be refunded for the period between when you cancel and when your membership ends.\" \"Refunds are not available for partially used prepaid plans.\" (YouTube Premium)","issues":["refund_request"],"source":"https://support.google.com/youtube/answer/12014038?hl=en","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"We do not give refunds or credits for partial billing periods.\" (YouTube TV) Card refunds typically take 3-5 business days and up to 10 business days.","issues":["refund_request"],"source":"https://support.google.com/youtubetv/answer/7298539?hl=en","last_verified":"2026-10-12"}]},{"issue":"unauthorized_charge","summary":"Confirm the GOOGLE*YouTube charge and rule out family purchases, then file a claim within 120 days.","evidence":["statement line reading GOOGLE*YouTube","date and amount","email used for the claim"],"steps":[{"do":"Check the statement. YouTube purchases show as GOOGLE*YouTube followed by the service name. If it does not match, contact your bank."},{"do":"Ask family members, including children, whether they made the purchase. For an accidental purchase, request a refund instead.","channel":"premium-refund"},{"do":"If no one you know made it, file an unauthorized charge claim within 120 days.","channel":"unauthorized-charges"}],"facts":[{"kind":"deadline","claim":"Report an unauthorized YouTube charge \"within 120 days of the transaction.\"","issues":["unauthorized_charge"],"source":"https://support.google.com/youtube/answer/9346937?hl=en","last_verified":"2026-10-12"}]},{"issue":"bill_increase","summary":"YouTube emails at least 30 days before a price increase.","evidence":["price increase email","last bill"],"steps":[{"do":"If you do not accept the new price, cancel on the Purchases and memberships page before the first billing cycle at the new price.","channel":"paid-memberships"},{"do":"For YouTube TV, call to ask about pausing or customizing the plan.","channel":"ytv-phone"}],"facts":[{"kind":"deadline","claim":"\"We'll notify you via email at least 30 days ahead of a price increase in your country/territory.\" The new rate applies from the first billing cycle at least 30 days after the increase.","issues":["bill_increase"],"source":"https://support.google.com/youtube/answer/12400348?hl=en","last_verified":"2026-10-12"}]}],"facts":[{"kind":"policy","claim":"At the end of a free trial \"you will be automatically charged the price of the subscription.\" To avoid charges \"you must cancel your subscription before the end of the trial period\" (YouTube Paid Service Terms, section 3.2).","issues":["cancel_service","refund_request"],"source":"https://www.youtube.com/t/terms_paidservice","last_verified":"2026-10-12"}],"known_blockers":["Cancel, refund and contact pages need sign-in to the Google account that pays for the membership.","Memberships billed by Apple, Google Play, Pixel Pass, a mobile carrier or an internet provider must be cancelled and refunded through that party."]},"playbooks":{"cancel_service":{"company":{"id":"youtube","name":"YouTube (Premium, Music Premium and YouTube TV)","sector":"subscription","website":"https://www.youtube.com","account_url":"https://www.youtube.com/paid_memberships"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel Premium on the Paid memberships page and YouTube TV in Settings, Membership; benefits continue to the end of the billing period.","evidence":["cancellation confirmation","Status field on the Paid memberships page","any later charge"],"steps":[{"do":"For Premium or Music Premium, sign in and cancel on the Paid memberships page.","channel":{"id":"paid-memberships","type":"portal","label":"YouTube Paid memberships page (cancel Premium or Music Premium)","value":"https://www.youtube.com/paid_memberships?noapp=1","purposes":["cancel_service"],"access":"login","notes":"Select the membership, Continue, choose a reason, then Yes, cancel. The Status field shows whether it is already cancelled.","source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}},{"do":"For YouTube TV, cancel or pause at tv.youtube.com, Settings, Membership.","channel":{"id":"ytv-cancel","type":"portal","label":"YouTube TV cancel or pause membership","value":"https://tv.youtube.com/cancel","purposes":["cancel_service"],"access":"login","notes":"Path is Profile photo, Settings, Membership, Manage, Cancel membership. Pauses last 4 weeks to 6 months and start after the current billing cycle.","source":"https://support.google.com/youtubetv/answer/7129668?hl=en","last_verified":"2026-10-12"}},{"do":"If you joined through the YouTube iOS app, cancel in your Apple account.","channel":{"id":"apple-cancel","type":"web_form","label":"Cancel a YouTube membership bought in the YouTube iOS app (Apple)","value":"https://support.apple.com/HT202039","purposes":["cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}},{"do":"If you pay through Google Play, cancel in Google Play subscriptions.","channel":{"id":"google-play-cancel","type":"web_form","label":"Cancel a YouTube membership billed through Google Play","value":"https://support.google.com/googleplay/answer/7018481","purposes":["cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}},{"do":"If you got YouTube TV through a mobile carrier or internet provider, cancel with that provider."}],"channels":[{"id":"paid-memberships","type":"portal","label":"YouTube Paid memberships page (cancel Premium or Music Premium)","value":"https://www.youtube.com/paid_memberships?noapp=1","purposes":["cancel_service"],"access":"login","notes":"Select the membership, Continue, choose a reason, then Yes, cancel. The Status field shows whether it is already cancelled.","source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"},{"id":"youtube-contact","type":"web_form","label":"YouTube Help contact us","value":"https://support.google.com/youtube/gethelp","purposes":["refund_request","billing_error","cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"},{"id":"ytv-cancel","type":"portal","label":"YouTube TV cancel or pause membership","value":"https://tv.youtube.com/cancel","purposes":["cancel_service"],"access":"login","notes":"Path is Profile photo, Settings, Membership, Manage, Cancel membership. Pauses last 4 weeks to 6 months and start after the current billing cycle.","source":"https://support.google.com/youtubetv/answer/7129668?hl=en","last_verified":"2026-10-12"},{"id":"ytv-contact","type":"web_form","label":"YouTube TV contact us (chat options)","value":"https://support.google.com/youtubetv/gethelp","purposes":["billing_error","refund_request","cancel_service"],"access":"login","notes":"YouTube says to sign in to the YouTube TV account first, then select Contact us.","source":"https://support.google.com/youtubetv/answer/7247018?hl=en","last_verified":"2026-10-12"},{"id":"ytv-phone","type":"phone","label":"YouTube TV phone support (pause or customize plan)","value":"+1-833-389-2054","purposes":["cancel_service","price_negotiation","billing_error"],"source":"https://support.google.com/youtubetv/answer/7247018?hl=en","last_verified":"2026-10-12"},{"id":"apple-cancel","type":"web_form","label":"Cancel a YouTube membership bought in the YouTube iOS app (Apple)","value":"https://support.apple.com/HT202039","purposes":["cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"},{"id":"google-play-cancel","type":"web_form","label":"Cancel a YouTube membership billed through Google Play","value":"https://support.google.com/googleplay/answer/7018481","purposes":["cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"After you cancel, you are not charged again unless you re-subscribe, and benefits continue \"until the end of the billing period.\"","issues":["cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"},{"kind":"policy","claim":"After cancelling YouTube TV, \"you'll still have access to YouTube TV until the end of your payment period.\" Immediate removal requires contacting support.","issues":["cancel_service"],"source":"https://support.google.com/youtubetv/answer/7129668?hl=en","last_verified":"2026-10-12"},{"kind":"policy","claim":"At the end of a free trial \"you will be automatically charged the price of the subscription.\" To avoid charges \"you must cancel your subscription before the end of the trial period\" (YouTube Paid Service Terms, section 3.2).","issues":["cancel_service","refund_request"],"source":"https://www.youtube.com/t/terms_paidservice","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"youtube-contact","type":"web_form","label":"YouTube Help contact us","value":"https://support.google.com/youtube/gethelp","purposes":["refund_request","billing_error","cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["unauthorized-charges"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancel, refund and contact pages need sign-in to the Google account that pays for the membership.","Memberships billed by Apple, Google Play, Pixel Pass, a mobile carrier or an internet provider must be cancelled and refunded through that party."],"security":{"official_domains":["youtube.com","google.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]},"refund_request":{"company":{"id":"youtube","name":"YouTube (Premium, Music Premium and YouTube TV)","sector":"subscription","website":"https://www.youtube.com","account_url":"https://www.youtube.com/paid_memberships"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"No refunds for partial periods; refunds are possible when features tied to the purchase do not work.","evidence":["receipt","description of the feature that did not work","dates"],"steps":[{"do":"For Premium, sign in at youtube.com/account and request a refund. You may qualify if videos or features tied to the purchase do not work.","channel":{"id":"premium-refund","type":"portal","label":"Request a YouTube Premium refund (signed-in account page)","value":"https://www.youtube.com/account","purposes":["refund_request"],"access":"login","source":"https://support.google.com/youtube/answer/12014038?hl=en","last_verified":"2026-10-12"}},{"do":"For YouTube TV, use the refund request page. If granted, access ends immediately.","channel":{"id":"ytv-refund","type":"web_form","label":"YouTube TV refund request","value":"https://youtube.com/refund/tv","purposes":["refund_request"],"access":"login","source":"https://support.google.com/youtubetv/answer/7298539?hl=en","last_verified":"2026-10-12"}},{"do":"For an immediate Premium cancellation with a refund when billed through Google Play, contact YouTube support.","channel":{"id":"youtube-contact","type":"web_form","label":"YouTube Help contact us","value":"https://support.google.com/youtube/gethelp","purposes":["refund_request","billing_error","cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}},{"do":"Apple-billed purchases follow Apple's refund policies; carrier- or provider-billed YouTube TV refunds go to that provider."}],"channels":[{"id":"premium-refund","type":"portal","label":"Request a YouTube Premium refund (signed-in account page)","value":"https://www.youtube.com/account","purposes":["refund_request"],"access":"login","source":"https://support.google.com/youtube/answer/12014038?hl=en","last_verified":"2026-10-12"},{"id":"youtube-contact","type":"web_form","label":"YouTube Help contact us","value":"https://support.google.com/youtube/gethelp","purposes":["refund_request","billing_error","cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"},{"id":"ytv-refund","type":"web_form","label":"YouTube TV refund request","value":"https://youtube.com/refund/tv","purposes":["refund_request"],"access":"login","source":"https://support.google.com/youtubetv/answer/7298539?hl=en","last_verified":"2026-10-12"},{"id":"ytv-contact","type":"web_form","label":"YouTube TV contact us (chat options)","value":"https://support.google.com/youtubetv/gethelp","purposes":["billing_error","refund_request","cancel_service"],"access":"login","notes":"YouTube says to sign in to the YouTube TV account first, then select Contact us.","source":"https://support.google.com/youtubetv/answer/7247018?hl=en","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"\"You won't be refunded for the period between when you cancel and when your membership ends.\" \"Refunds are not available for partially used prepaid plans.\" (YouTube Premium)","issues":["refund_request"],"source":"https://support.google.com/youtube/answer/12014038?hl=en","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"We do not give refunds or credits for partial billing periods.\" (YouTube TV) Card refunds typically take 3-5 business days and up to 10 business days.","issues":["refund_request"],"source":"https://support.google.com/youtubetv/answer/7298539?hl=en","last_verified":"2026-10-12"},{"kind":"policy","claim":"At the end of a free trial \"you will be automatically charged the price of the subscription.\" To avoid charges \"you must cancel your subscription before the end of the trial period\" (YouTube Paid Service Terms, section 3.2).","issues":["cancel_service","refund_request"],"source":"https://www.youtube.com/t/terms_paidservice","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"youtube-contact","type":"web_form","label":"YouTube Help contact us","value":"https://support.google.com/youtube/gethelp","purposes":["refund_request","billing_error","cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["unauthorized-charges"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancel, refund and contact pages need sign-in to the Google account that pays for the membership.","Memberships billed by Apple, Google Play, Pixel Pass, a mobile carrier or an internet provider must be cancelled and refunded through that party."],"security":{"official_domains":["youtube.com","google.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]},"unauthorized_charge":{"company":{"id":"youtube","name":"YouTube (Premium, Music Premium and YouTube TV)","sector":"subscription","website":"https://www.youtube.com","account_url":"https://www.youtube.com/paid_memberships"},"issue":{"id":"unauthorized_charge","name":"Unauthorized charge"},"playbook_source":"company","summary":"Confirm the GOOGLE*YouTube charge and rule out family purchases, then file a claim within 120 days.","evidence":["statement line reading GOOGLE*YouTube","date and amount","email used for the claim"],"steps":[{"do":"Check the statement. YouTube purchases show as GOOGLE*YouTube followed by the service name. If it does not match, contact your bank."},{"do":"Ask family members, including children, whether they made the purchase. For an accidental purchase, request a refund instead.","channel":{"id":"premium-refund","type":"portal","label":"Request a YouTube Premium refund (signed-in account page)","value":"https://www.youtube.com/account","purposes":["refund_request"],"access":"login","source":"https://support.google.com/youtube/answer/12014038?hl=en","last_verified":"2026-10-12"}},{"do":"If no one you know made it, file an unauthorized charge claim within 120 days.","channel":{"id":"unauthorized-charges","type":"web_form","label":"Google Payments unauthorized charge claim","value":"https://pay.google.com/payments/unauthorizedtransactions","purposes":["unauthorized_charge"],"notes":"File within 120 days of the transaction. You need the claim ID emailed to you to check status.","source":"https://support.google.com/youtube/answer/9346937?hl=en","last_verified":"2026-10-12"}}],"channels":[{"id":"unauthorized-charges","type":"web_form","label":"Google Payments unauthorized charge claim","value":"https://pay.google.com/payments/unauthorizedtransactions","purposes":["unauthorized_charge"],"notes":"File within 120 days of the transaction. You need the claim ID emailed to you to check status.","source":"https://support.google.com/youtube/answer/9346937?hl=en","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Report an unauthorized YouTube charge \"within 120 days of the transaction.\"","issues":["unauthorized_charge"],"source":"https://support.google.com/youtube/answer/9346937?hl=en","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"A post-transaction third-party seller may not charge a consumer for an online sale unless it discloses the material terms and gets express informed consent, including the consumer's full account number, before charging. An initial merchant may not pass a customer's account number or other billing information to such a seller.","issues":["unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8402","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"youtube-contact","type":"web_form","label":"YouTube Help contact us","value":"https://support.google.com/youtube/gethelp","purposes":["refund_request","billing_error","cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["unauthorized-charges"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. 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ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancel, refund and contact pages need sign-in to the Google account that pays for the membership.","Memberships billed by Apple, Google Play, Pixel Pass, a mobile carrier or an internet provider must be cancelled and refunded through that party."],"security":{"official_domains":["youtube.com","google.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]},"bill_increase":{"company":{"id":"youtube","name":"YouTube (Premium, Music Premium and YouTube TV)","sector":"subscription","website":"https://www.youtube.com","account_url":"https://www.youtube.com/paid_memberships"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"YouTube emails at least 30 days before a price increase.","evidence":["price increase email","last bill"],"steps":[{"do":"If you do not accept the new price, cancel on the Purchases and memberships page before the first billing cycle at the new price.","channel":{"id":"paid-memberships","type":"portal","label":"YouTube Paid memberships page (cancel Premium or Music Premium)","value":"https://www.youtube.com/paid_memberships?noapp=1","purposes":["cancel_service"],"access":"login","notes":"Select the membership, Continue, choose a reason, then Yes, cancel. The Status field shows whether it is already cancelled.","source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}},{"do":"For YouTube TV, call to ask about pausing or customizing the plan.","channel":{"id":"ytv-phone","type":"phone","label":"YouTube TV phone support (pause or customize plan)","value":"+1-833-389-2054","purposes":["cancel_service","price_negotiation","billing_error"],"source":"https://support.google.com/youtubetv/answer/7247018?hl=en","last_verified":"2026-10-12"}}],"channels":[],"facts":[{"kind":"deadline","claim":"\"We'll notify you via email at least 30 days ahead of a price increase in your country/territory.\" The new rate applies from the first billing cycle at least 30 days after the increase.","issues":["bill_increase"],"source":"https://support.google.com/youtube/answer/12400348?hl=en","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"youtube-contact","type":"web_form","label":"YouTube Help contact us","value":"https://support.google.com/youtube/gethelp","purposes":["refund_request","billing_error","cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["unauthorized-charges"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. 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FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancel, refund and contact pages need sign-in to the Google account that pays for the membership.","Memberships billed by Apple, Google Play, Pixel Pass, a mobile carrier or an internet provider must be cancelled and refunded through that party."],"security":{"official_domains":["youtube.com","google.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"youtube-contact","type":"web_form","label":"YouTube Help contact us","value":"https://support.google.com/youtube/gethelp","purposes":["refund_request","billing_error","cancel_service"],"source":"https://support.google.com/youtube/answer/6308278?hl=en","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["unauthorized-charges"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. 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