{"id":"wyndham","page":"https://escalate.alexgaoth.com/#/c/wyndham","html":"https://escalate.alexgaoth.com/c/wyndham/","generated":"2026-10-15","company":{"id":"wyndham","name":"Wyndham Hotels & Resorts","aliases":["wyndham hotels","wyndham rewards","wyndham hotel group","days inn","super 8","la quinta","ramada","microtel","howard johnson"],"sector":"lodging","website":"https://www.wyndhamhotels.com","account_url":"https://www.wyndhamhotels.com/contact-us","regulators":["ftc"],"notes":"Brands listed on wyndhamhotels.com include La Quinta, Days Inn, Super 8, Ramada, Baymont, Howard Johnson, Travelodge, Microtel, Wingate and AmericInn, all \"by Wyndham\". The same site also lists vacation club brands (Club Wyndham, WorldMark) and Caesars Rewards properties; those are not covered by this entry. Website Terms of Use (Wyndham Hotel Group, LLC) last updated March 12, 2026.","channels":[{"id":"customer-care-phone","type":"phone","label":"Wyndham Customer Care/Help","value":"+1-800-466-1589","purposes":["billing_error","refund_request","reservation_problem","poor_service"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"id":"reservations-phone","type":"phone","label":"Wyndham reservations (US and Canada)","value":"+1-800-407-9832","purposes":["reservation_problem","refund_request"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"id":"rewards-phone","type":"phone","label":"Wyndham Rewards Member Services","value":"+1-844-405-4141","purposes":["account_access"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"id":"about-my-stay-form","type":"web_form","label":"About My Stay (guest feedback and complaints about a hotel stay)","value":"https://www.wyndhamhotels.com/contact-us/about-my-stay","purposes":["poor_service","billing_error","refund_request","reservation_problem","deposit_refund"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"id":"accessibility-email","type":"email","label":"Wyndham accessibility","value":"accessibility@wyndham.com","purposes":["accessibility"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"id":"rewards-help-center","type":"portal","label":"Wyndham Rewards help center","value":"https://help.wyndhamrewards.com/s/?language=en_US","purposes":["account_access"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"id":"legal-notice-mail","type":"mail","label":"Arbitration demand / legal notice address (Terms of Use, Section 12)","value":"Wyndham Hotel Group, LLC., Attn Legal Department, 22 Sylvan Way, Parsippany, New Jersey, 07054","purposes":["billing_error","refund_request"],"source":"https://www.wyndhamhotels.com/content/whg-ecomm-responsive/en-us/whg/about-us/terms-of-use-more-info.display.html","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-care-phone","note":"Front desk first while you are at the hotel."},{"rung":"written_complaint","channel":"about-my-stay-form"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","channel":"legal-notice-mail","note":"Terms of Use require individual JAMS arbitration (NAM for mass filings)."}],"playbooks":[{"issue":"billing_error","summary":"Ask the hotel, then Customer Care, then put it in writing on the About My Stay form.","evidence":["folio","confirmation number","card statement","rate quoted at booking"],"steps":[{"do":"Ask the hotel to correct the folio."},{"do":"If it does not, call Wyndham Customer Care with the folio and the correct amount.","channel":"customer-care-phone"},{"do":"Send the dispute in writing through the About My Stay form and keep the confirmation.","channel":"about-my-stay-form"},{"do":"If not corrected, dispute the charge with your card issuer."}]},{"issue":"reservation_problem","summary":"Ask the hotel for an equal room; afterwards complain in writing to Wyndham.","evidence":["confirmation number","photos","receipts for a replacement stay"],"steps":[{"do":"Ask the front desk for an equal alternative at the hotel's cost."},{"do":"Call Customer Care while you are still there if the hotel refuses.","channel":"customer-care-phone"},{"do":"Afterwards, ask for a refund and your extra costs through the About My Stay form.","channel":"about-my-stay-form"}]}],"facts":[{"kind":"deadline","claim":"Wyndham Best Rate claims must be filed within 24 hours of booking the reservation.","source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"kind":"policy","claim":"Wyndham's Terms of Use require claims to be brought individually and filed with JAMS (NAM administers mass filings); for relief of $10,000 or less either party may elect arbitration by telephone, video or written submissions.","source":"https://www.wyndhamhotels.com/content/whg-ecomm-responsive/en-us/whg/about-us/terms-of-use-more-info.display.html","last_verified":"2026-10-12"}],"known_blockers":["Wyndham's cancellation, deposit-hold and resort-fee policies are set per hotel and were not found on a corporate page."],"official_domains":["wyndhamhotels.com","wyndham.com","wyndhamrewards.com"],"security":{"never_asks":[{"kind":"policy","claim":"Wyndham says it does not request money or charge fees in its job application process and will never require applicants to download an app. It does not contact job applicants through personal web-based email services or messaging apps.","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Wyndham warns of recruitment scams in which people posing as Wyndham recruiters or employers offer interviews or jobs to get personal or financial information, such as a Social Security number, bank details or passport number, for identity theft.","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}],"report_phishing":[{"id":"recruitment-fraud-email","type":"email","label":"Report suspicious recruiting activity (fake Wyndham job offers)","value":"mycareer@wyndham.com","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}]}},"playbooks":{"billing_error":{"company":{"id":"wyndham","name":"Wyndham Hotels & Resorts","sector":"lodging","website":"https://www.wyndhamhotels.com","account_url":"https://www.wyndhamhotels.com/contact-us"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Ask the hotel, then Customer Care, then put it in writing on the About My Stay form.","evidence":["folio","confirmation number","card statement","rate quoted at booking"],"steps":[{"do":"Ask the hotel to correct the folio."},{"do":"If it does not, call Wyndham Customer Care with the folio and the correct amount.","channel":{"id":"customer-care-phone","type":"phone","label":"Wyndham Customer Care/Help","value":"+1-800-466-1589","purposes":["billing_error","refund_request","reservation_problem","poor_service"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}},{"do":"Send the dispute in writing through the About My Stay form and keep the confirmation.","channel":{"id":"about-my-stay-form","type":"web_form","label":"About My Stay (guest feedback and complaints about a hotel stay)","value":"https://www.wyndhamhotels.com/contact-us/about-my-stay","purposes":["poor_service","billing_error","refund_request","reservation_problem","deposit_refund"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}},{"do":"If not corrected, dispute the charge with your card issuer."}],"channels":[{"id":"customer-care-phone","type":"phone","label":"Wyndham Customer Care/Help","value":"+1-800-466-1589","purposes":["billing_error","refund_request","reservation_problem","poor_service"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"id":"about-my-stay-form","type":"web_form","label":"About My Stay (guest feedback and complaints about a hotel 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administers mass filings); for relief of $10,000 or less either party may elect arbitration by telephone, video or written submissions.","source":"https://www.wyndhamhotels.com/content/whg-ecomm-responsive/en-us/whg/about-us/terms-of-use-more-info.display.html","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"The rule covers live-event tickets and short-term lodging, including temporary sleeping accommodations at a hotel, motel or inn.","issues":["billing_error","reservation_problem"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"Total price\" means the maximum total of all fees or charges a consumer must pay. Government charges, shipping charges and fees for optional ancillary goods or services may be excluded.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"A business that offers, displays or advertises a price for a covered good or service must disclose the total price more prominently than any other pricing information.","issues":["billing_error","reservation_problem"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.2","last_verified":"2026-10-12"},{"kind":"policy","claim":"Before the consumer consents to pay, the business must clearly disclose the nature, purpose and amount of any fee excluded from the total price, and the final amount of payment.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.2","last_verified":"2026-10-12"},{"kind":"policy","claim":"A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.","issues":["billing_error","refund_request"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.3","last_verified":"2026-10-12"},{"kind":"policy","claim":"The FTC's compliance guide says the rule applies to any business that offers, displays or advertises live-event tickets or short-term lodging, including third-party platforms, resellers and travel agents.","issues":["billing_error","reservation_problem"],"source":"https://www.ftc.gov/business-guidance/resources/rule-unfair-or-deceptive-fees-frequently-asked-questions","last_verified":"2026-10-12"}]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","note":"Front desk first while you are at the hotel.","channel":{"id":"customer-care-phone","type":"phone","label":"Wyndham Customer Care/Help","value":"+1-800-466-1589","purposes":["billing_error","refund_request","reservation_problem","poor_service"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"about-my-stay-form","type":"web_form","label":"About My Stay (guest feedback and complaints about a hotel stay)","value":"https://www.wyndhamhotels.com/contact-us/about-my-stay","purposes":["poor_service","billing_error","refund_request","reservation_problem","deposit_refund"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Terms of Use require individual JAMS arbitration (NAM for mass filings).","channel":{"id":"legal-notice-mail","type":"mail","label":"Arbitration demand / legal notice address (Terms of Use, Section 12)","value":"Wyndham Hotel Group, LLC., Attn Legal Department, 22 Sylvan Way, Parsippany, New Jersey, 07054","purposes":["billing_error","refund_request"],"source":"https://www.wyndhamhotels.com/content/whg-ecomm-responsive/en-us/whg/about-us/terms-of-use-more-info.display.html","last_verified":"2026-10-12"}}],"known_blockers":["Wyndham's cancellation, deposit-hold and resort-fee policies are set per hotel and were not found on a corporate page."],"security":{"official_domains":["wyndhamhotels.com","wyndham.com","wyndhamrewards.com"],"never_asks":[{"kind":"policy","claim":"Wyndham says it does not request money or charge fees in its job application process and will never require applicants to download an app. It does not contact job applicants through personal web-based email services or messaging apps.","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Wyndham warns of recruitment scams in which people posing as Wyndham recruiters or employers offer interviews or jobs to get personal or financial information, such as a Social Security number, bank details or passport number, for identity theft.","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}],"report_phishing":[{"id":"recruitment-fraud-email","type":"email","label":"Report suspicious recruiting activity (fake Wyndham job offers)","value":"mycareer@wyndham.com","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":12},"verified_from":{"page":12},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 12 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Brands listed on wyndhamhotels.com include La Quinta, Days Inn, Super 8, Ramada, Baymont, Howard Johnson, Travelodge, Microtel, Wingate and AmericInn, all \"by Wyndham\". The same site also lists vacation club brands (Club Wyndham, WorldMark) and Caesars Rewards properties; those are not covered by this entry. Website Terms of Use (Wyndham Hotel Group, LLC) last updated March 12, 2026.","warnings":[]},"reservation_problem":{"company":{"id":"wyndham","name":"Wyndham Hotels & Resorts","sector":"lodging","website":"https://www.wyndhamhotels.com","account_url":"https://www.wyndhamhotels.com/contact-us"},"issue":{"id":"reservation_problem","name":"Reservation not honored"},"playbook_source":"company","summary":"Ask the hotel for an equal room; afterwards complain in writing to Wyndham.","evidence":["confirmation number","photos","receipts for a replacement stay"],"steps":[{"do":"Ask the front desk for an equal alternative at the hotel's cost."},{"do":"Call Customer Care while you are still there if the hotel refuses.","channel":{"id":"customer-care-phone","type":"phone","label":"Wyndham Customer Care/Help","value":"+1-800-466-1589","purposes":["billing_error","refund_request","reservation_problem","poor_service"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}},{"do":"Afterwards, ask for a refund and your extra costs through the About My Stay form.","channel":{"id":"about-my-stay-form","type":"web_form","label":"About My Stay (guest feedback and complaints about a hotel stay)","value":"https://www.wyndhamhotels.com/contact-us/about-my-stay","purposes":["poor_service","billing_error","refund_request","reservation_problem","deposit_refund"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-care-phone","type":"phone","label":"Wyndham Customer Care/Help","value":"+1-800-466-1589","purposes":["billing_error","refund_request","reservation_problem","poor_service"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"id":"reservations-phone","type":"phone","label":"Wyndham reservations (US and Canada)","value":"+1-800-407-9832","purposes":["reservation_problem","refund_request"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"id":"about-my-stay-form","type":"web_form","label":"About My Stay (guest feedback and complaints about a hotel stay)","value":"https://www.wyndhamhotels.com/contact-us/about-my-stay","purposes":["poor_service","billing_error","refund_request","reservation_problem","deposit_refund"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Wyndham Best Rate claims must be filed within 24 hours of booking the reservation.","source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"},{"kind":"policy","claim":"Wyndham's Terms of Use require claims to be brought individually and filed with JAMS (NAM administers mass filings); for relief of $10,000 or less either party may elect arbitration by telephone, video or written submissions.","source":"https://www.wyndhamhotels.com/content/whg-ecomm-responsive/en-us/whg/about-us/terms-of-use-more-info.display.html","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points_omitted":3,"points":[{"kind":"policy","claim":"The rule covers live-event tickets and short-term lodging, including temporary sleeping accommodations at a hotel, motel or inn.","issues":["billing_error","reservation_problem"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"A business that offers, displays or advertises a price for a covered good or service must disclose the total price more prominently than any other pricing information.","issues":["billing_error","reservation_problem"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.2","last_verified":"2026-10-12"},{"kind":"policy","claim":"The FTC's compliance guide says the rule applies to any business that offers, displays or advertises live-event tickets or short-term lodging, including third-party platforms, resellers and travel agents.","issues":["billing_error","reservation_problem"],"source":"https://www.ftc.gov/business-guidance/resources/rule-unfair-or-deceptive-fees-frequently-asked-questions","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","note":"Front desk first while you are at the hotel.","channel":{"id":"customer-care-phone","type":"phone","label":"Wyndham Customer Care/Help","value":"+1-800-466-1589","purposes":["billing_error","refund_request","reservation_problem","poor_service"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"about-my-stay-form","type":"web_form","label":"About My Stay (guest feedback and complaints about a hotel stay)","value":"https://www.wyndhamhotels.com/contact-us/about-my-stay","purposes":["poor_service","billing_error","refund_request","reservation_problem","deposit_refund"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Terms of Use require individual JAMS arbitration (NAM for mass filings).","channel":{"id":"legal-notice-mail","type":"mail","label":"Arbitration demand / legal notice address (Terms of Use, Section 12)","value":"Wyndham Hotel Group, LLC., Attn Legal Department, 22 Sylvan Way, Parsippany, New Jersey, 07054","purposes":["billing_error","refund_request"],"source":"https://www.wyndhamhotels.com/content/whg-ecomm-responsive/en-us/whg/about-us/terms-of-use-more-info.display.html","last_verified":"2026-10-12"}}],"known_blockers":["Wyndham's cancellation, deposit-hold and resort-fee policies are set per hotel and were not found on a corporate page."],"security":{"official_domains":["wyndhamhotels.com","wyndham.com","wyndhamrewards.com"],"never_asks":[{"kind":"policy","claim":"Wyndham says it does not request money or charge fees in its job application process and will never require applicants to download an app. It does not contact job applicants through personal web-based email services or messaging apps.","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Wyndham warns of recruitment scams in which people posing as Wyndham recruiters or employers offer interviews or jobs to get personal or financial information, such as a Social Security number, bank details or passport number, for identity theft.","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}],"report_phishing":[{"id":"recruitment-fraud-email","type":"email","label":"Report suspicious recruiting activity (fake Wyndham job offers)","value":"mycareer@wyndham.com","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":12},"verified_from":{"page":12},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 12 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Brands listed on wyndhamhotels.com include La Quinta, Days Inn, Super 8, Ramada, Baymont, Howard Johnson, Travelodge, Microtel, Wingate and AmericInn, all \"by Wyndham\". The same site also lists vacation club brands (Club Wyndham, WorldMark) and Caesars Rewards properties; those are not covered by this entry. Website Terms of Use (Wyndham Hotel Group, LLC) last updated March 12, 2026.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","note":"Front desk first while you are at the hotel.","channel":{"id":"customer-care-phone","type":"phone","label":"Wyndham Customer Care/Help","value":"+1-800-466-1589","purposes":["billing_error","refund_request","reservation_problem","poor_service"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"about-my-stay-form","type":"web_form","label":"About My Stay (guest feedback and complaints about a hotel stay)","value":"https://www.wyndhamhotels.com/contact-us/about-my-stay","purposes":["poor_service","billing_error","refund_request","reservation_problem","deposit_refund"],"source":"https://www.wyndhamhotels.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Terms of Use require individual JAMS arbitration (NAM for mass filings).","channel":{"id":"legal-notice-mail","type":"mail","label":"Arbitration demand / legal notice address (Terms of Use, Section 12)","value":"Wyndham Hotel Group, LLC., Attn Legal Department, 22 Sylvan Way, Parsippany, New Jersey, 07054","purposes":["billing_error","refund_request"],"source":"https://www.wyndhamhotels.com/content/whg-ecomm-responsive/en-us/whg/about-us/terms-of-use-more-info.display.html","last_verified":"2026-10-12"}}],"security":{"official_domains":["wyndhamhotels.com","wyndham.com","wyndhamrewards.com"],"never_asks":[{"kind":"policy","claim":"Wyndham says it does not request money or charge fees in its job application process and will never require applicants to download an app. It does not contact job applicants through personal web-based email services or messaging apps.","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Wyndham warns of recruitment scams in which people posing as Wyndham recruiters or employers offer interviews or jobs to get personal or financial information, such as a Social Security number, bank details or passport number, for identity theft.","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}],"report_phishing":[{"id":"recruitment-fraud-email","type":"email","label":"Report suspicious recruiting activity (fake Wyndham job offers)","value":"mycareer@wyndham.com","source":"https://careers.wyndhamhotels.com/content/Recruitment-Fraud-Information/?locale=en_US","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":12},"verified_from":{"page":12},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 12 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"lodging","title":"Hotels and vacation rentals — how complaints work","last_verified":"2026-10-12","file":"guides/lodging.md","page":"https://escalate.alexgaoth.com/#/guides/lodging"}}