{"id":"webull","page":"https://escalate.alexgaoth.com/#/c/webull","html":"https://escalate.alexgaoth.com/c/webull/","generated":"2026-10-15","company":{"id":"webull","name":"Webull","aliases":["webull financial","webull financial llc","webull app"],"sector":"investing","website":"https://www.webull.com","official_domains":["webull.com"],"security":{"never_asks":[{"kind":"policy","claim":"Webull says it will never ask for responses via text, and that its official social media pages will never initiate contact with you.","source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Webull warns of phishing emails that link to fake websites, vishing calls and smishing texts that ask for passwords or verification codes, and fake or hacked social media accounts that push false investment opportunities.","source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"support-email","type":"email","label":"Report suspected unauthorized activity or scams to Webull Support","value":"support@webull.com","purposes":["fraud"],"source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}]},"regulators":["sec","finra"],"notes":"Brokerage accounts are with Webull Financial LLC (FINRA CRD 289063). Webull's transfer help page names Apex Clearing as the party charging the outgoing transfer fee.","channels":[{"id":"support-phone","type":"phone","label":"Webull customer support","value":"+1-888-828-0618","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"access":"human_only","notes":"The inquiry page lists no hours. Search-engine extracts of other Webull help pages give Monday to Friday, 8:00 AM to 5:00 PM ET.","source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"},{"id":"support-email","type":"email","label":"Webull support email","value":"support@webull.com","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"},{"id":"in-app-support","type":"app","label":"In-app support","value":"Webull app: Menu > Support > Contact Support","purposes":["fraud","account_access"],"access":"login","source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"},{"id":"brokercheck","type":"portal","label":"FINRA BrokerCheck record for Webull Financial LLC (CRD 289063)","value":"https://brokercheck.finra.org/firm/summary/289063","source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"support-phone"},{"rung":"written_complaint","channel":"support-email","note":"Webull publishes no separate complaint address. Write to support and keep the reply."},{"rung":"regulator","regulator":"finra"},{"rung":"regulator","regulator":"sec"},{"rung":"arbitration","note":"Brokerage account agreements usually require FINRA arbitration. Read your Webull customer agreement."}],"playbooks":[{"issue":"account_transfer","summary":"Start the transfer at the receiving broker; Webull charges $75 and some assets are sold instead of moved.","evidence":["transfer request confirmation from the receiving broker","Webull statements"],"steps":[{"do":"Submit the transfer request through the receiving broker. It will need Webull's DTC number, 0158."},{"do":"Expect fractional shares, Treasury bonds and money market funds to be sold, and options that expire within two weeks to stay behind."},{"do":"If the transfer is late, email Webull support for the reason and the expected date.","channel":"support-email"},{"do":"If it is still blocked, file a FINRA complaint.","regulator":"finra"}],"facts":[{"kind":"fee","claim":"Webull deducts a $75 fee from the account's cash balance for both full and partial outgoing transfers. The fee table names Apex Clearing (Webull) as the charging party.","issues":["account_transfer"],"source":"https://www.webull.com/help/faq/10958-Initiating-your-transfer","last_verified":"2026-10-13"},{"kind":"process","claim":"Outgoing ACATS transfers typically take around 3-5 business days. Fractional shares, Treasury bonds and money market funds cannot be transferred and are liquidated when the transfer starts; options that expire within two weeks cannot be transferred.","issues":["account_transfer"],"source":"https://www.webull.com/help/faq/10958-Initiating-your-transfer","last_verified":"2026-10-13"}]},{"issue":"fraud","summary":"Report unauthorized activity by phone, email or in-app support, and change your password.","evidence":["account activity with the unauthorized transactions","the suspicious message","FTC report number"],"steps":[{"do":"Report the unauthorized activity to Webull.","channel":"support-phone"},{"do":"Change your password and turn on two-factor authentication."},{"do":"Report the scam to the FTC at ReportFraud.ftc.gov.","regulator":"ftc"},{"do":"If Webull does not resolve it, complain in writing, then file with FINRA.","regulator":"finra"}]}],"known_blockers":["Phone support verifies the account holder by voice."]},"playbooks":{"account_transfer":{"company":{"id":"webull","name":"Webull","sector":"investing","website":"https://www.webull.com","account_url":null},"issue":{"id":"account_transfer","name":"Account transfer or withdrawal blocked"},"playbook_source":"company","summary":"Start the transfer at the receiving broker; Webull charges $75 and some assets are sold instead of moved.","evidence":["transfer request confirmation from the receiving broker","Webull statements"],"steps":[{"do":"Submit the transfer request through the receiving broker. It will need Webull's DTC number, 0158."},{"do":"Expect fractional shares, Treasury bonds and money market funds to be sold, and options that expire within two weeks to stay behind."},{"do":"If the transfer is late, email Webull support for the reason and the expected date.","channel":{"id":"support-email","type":"email","label":"Webull support email","value":"support@webull.com","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}},{"do":"If it is still blocked, file a FINRA complaint.","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}}],"channels":[{"id":"support-phone","type":"phone","label":"Webull customer support","value":"+1-888-828-0618","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"access":"human_only","notes":"The inquiry page lists no hours. Search-engine extracts of other Webull help pages give Monday to Friday, 8:00 AM to 5:00 PM ET.","source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"},{"id":"support-email","type":"email","label":"Webull support email","value":"support@webull.com","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"},{"id":"brokercheck","type":"portal","label":"FINRA BrokerCheck record for Webull Financial LLC (CRD 289063)","value":"https://brokercheck.finra.org/firm/summary/289063","source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}],"facts":[{"kind":"fee","claim":"Webull deducts a $75 fee from the account's cash balance for both full and partial outgoing transfers. The fee table names Apex Clearing (Webull) as the charging party.","issues":["account_transfer"],"source":"https://www.webull.com/help/faq/10958-Initiating-your-transfer","last_verified":"2026-10-13"},{"kind":"process","claim":"Outgoing ACATS transfers typically take around 3-5 business days. Fractional shares, Treasury bonds and money market funds cannot be transferred and are liquidated when the transfer starts; options that expire within two weeks cannot be transferred.","issues":["account_transfer"],"source":"https://www.webull.com/help/faq/10958-Initiating-your-transfer","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-phone","type":"phone","label":"Webull customer support","value":"+1-888-828-0618","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"access":"human_only","notes":"The inquiry page lists no hours. Search-engine extracts of other Webull help pages give Monday to Friday, 8:00 AM to 5:00 PM ET.","source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Webull publishes no separate complaint address. Write to support and keep the reply.","channel":{"id":"support-email","type":"email","label":"Webull support email","value":"support@webull.com","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"arbitration","note":"Brokerage account agreements usually require FINRA arbitration. Read your Webull customer agreement."}],"known_blockers":["Phone support verifies the account holder by voice."],"security":{"official_domains":["webull.com"],"never_asks":[{"kind":"policy","claim":"Webull says it will never ask for responses via text, and that its official social media pages will never initiate contact with you.","source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Webull warns of phishing emails that link to fake websites, vishing calls and smishing texts that ask for passwords or verification codes, and fake or hacked social media accounts that push false investment opportunities.","source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"support-email","type":"email","label":"Report suspected unauthorized activity or scams to Webull Support","value":"support@webull.com","purposes":["fraud"],"source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":9},"verified_from":{"page":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 9 sources are the organization's own pages or government sites; only 9 sourced values, so the entry is thin.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Brokerage accounts are with Webull Financial LLC (FINRA CRD 289063). Webull's transfer help page names Apex Clearing as the party charging the outgoing transfer fee.","warnings":[]},"fraud":{"company":{"id":"webull","name":"Webull","sector":"investing","website":"https://www.webull.com","account_url":null},"issue":{"id":"fraud","name":"Fraud or scam"},"playbook_source":"company","summary":"Report unauthorized activity by phone, email or in-app support, and change your password.","evidence":["account activity with the unauthorized transactions","the suspicious message","FTC report number"],"steps":[{"do":"Report the unauthorized activity to Webull.","channel":{"id":"support-phone","type":"phone","label":"Webull customer support","value":"+1-888-828-0618","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"access":"human_only","notes":"The inquiry page lists no hours. Search-engine extracts of other Webull help pages give Monday to Friday, 8:00 AM to 5:00 PM ET.","source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}},{"do":"Change your password and turn on two-factor authentication."},{"do":"Report the scam to the FTC at ReportFraud.ftc.gov.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"do":"If Webull does not resolve it, complain in writing, then file with FINRA.","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}}],"channels":[{"id":"support-phone","type":"phone","label":"Webull customer support","value":"+1-888-828-0618","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"access":"human_only","notes":"The inquiry page lists no hours. Search-engine extracts of other Webull help pages give Monday to Friday, 8:00 AM to 5:00 PM ET.","source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"},{"id":"support-email","type":"email","label":"Webull support email","value":"support@webull.com","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"},{"id":"in-app-support","type":"app","label":"In-app support","value":"Webull app: Menu > Support > Contact Support","purposes":["fraud","account_access"],"access":"login","source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"},{"id":"brokercheck","type":"portal","label":"FINRA BrokerCheck record for Webull Financial LLC (CRD 289063)","value":"https://brokercheck.finra.org/firm/summary/289063","source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}],"facts":[],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-phone","type":"phone","label":"Webull customer support","value":"+1-888-828-0618","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"access":"human_only","notes":"The inquiry page lists no hours. Search-engine extracts of other Webull help pages give Monday to Friday, 8:00 AM to 5:00 PM ET.","source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Webull publishes no separate complaint address. Write to support and keep the reply.","channel":{"id":"support-email","type":"email","label":"Webull support email","value":"support@webull.com","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"arbitration","note":"Brokerage account agreements usually require FINRA arbitration. Read your Webull customer agreement."}],"known_blockers":["Phone support verifies the account holder by voice."],"security":{"official_domains":["webull.com"],"never_asks":[{"kind":"policy","claim":"Webull says it will never ask for responses via text, and that its official social media pages will never initiate contact with you.","source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Webull warns of phishing emails that link to fake websites, vishing calls and smishing texts that ask for passwords or verification codes, and fake or hacked social media accounts that push false investment opportunities.","source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"support-email","type":"email","label":"Report suspected unauthorized activity or scams to Webull Support","value":"support@webull.com","purposes":["fraud"],"source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":9},"verified_from":{"page":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 9 sources are the organization's own pages or government sites; only 9 sourced values, so the entry is thin.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Brokerage accounts are with Webull Financial LLC (FINRA CRD 289063). Webull's transfer help page names Apex Clearing as the party charging the outgoing transfer fee.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-phone","type":"phone","label":"Webull customer support","value":"+1-888-828-0618","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"access":"human_only","notes":"The inquiry page lists no hours. Search-engine extracts of other Webull help pages give Monday to Friday, 8:00 AM to 5:00 PM ET.","source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Webull publishes no separate complaint address. Write to support and keep the reply.","channel":{"id":"support-email","type":"email","label":"Webull support email","value":"support@webull.com","purposes":["fraud","account_transfer","account_access","frozen_funds","poor_service"],"source":"https://www.webull.com/help/faq/1081-how-to-file-an-inquiry","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"arbitration","note":"Brokerage account agreements usually require FINRA arbitration. Read your Webull customer agreement."}],"security":{"official_domains":["webull.com"],"never_asks":[{"kind":"policy","claim":"Webull says it will never ask for responses via text, and that its official social media pages will never initiate contact with you.","source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Webull warns of phishing emails that link to fake websites, vishing calls and smishing texts that ask for passwords or verification codes, and fake or hacked social media accounts that push false investment opportunities.","source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"support-email","type":"email","label":"Report suspected unauthorized activity or scams to Webull Support","value":"support@webull.com","purposes":["fraud"],"source":"https://www.webull.com/help/faq/10946-Avoiding-Scams","last_verified":"2026-10-13"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":9},"verified_from":{"page":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 9 sources are the organization's own pages or government sites; only 9 sourced values, so the entry is thin.","dossier_last_verified":null},"dossier":null,"guide":{"key":"investing","title":"Brokerages and crypto platforms — how complaints work","last_verified":"2026-10-13","file":"guides/investing.md","page":"https://escalate.alexgaoth.com/#/guides/investing"}}