{"id":"walmart","page":"https://escalate.alexgaoth.com/#/c/walmart","html":"https://escalate.alexgaoth.com/c/walmart/","generated":"2026-10-15","company":{"id":"walmart","name":"Walmart","aliases":["walmart.com","walmart+","walmart plus","walmart supercenter","walmart neighborhood market","walmart marketplace"],"sector":"retail","also_sectors":["subscription"],"parent":"Walmart Inc.","website":"https://www.walmart.com","account_url":"https://www.walmart.com/help","official_domains":["walmart.com"],"security":{"never_asks":[{"kind":"policy","claim":"Walmart says it will never mail you a check and ask you to deposit it to buy an item or service, does not notify contest winners by text, does not send texts about product recalls, and does not accept or send crypto in stores.","source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Phishing emails that use Walmart's logo, fake prize and gift card texts, fake product recall texts, and requests to pay utility bills, bail money or other bills with Walmart Gift Cards.","source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"},{"kind":"policy","claim":"BBB Scam Tracker's 2025 Risk Report lists Walmart as the No. 8 most impersonated organization or brand in 2025, with 310 reports.","source":"https://bbbmarketplacetrust.org/wp-content/uploads/2026/08/Risk-Report-2025-US.pdf","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Send a fraudulent email that claims to be from Walmart (as an attachment)","value":"OnlineAbuse@walmart.com","purposes":["fraud"],"source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"},{"id":"gift-card-scam-phone","type":"phone","label":"Report a Walmart Gift Card scam","value":"+1-888-537-5503","purposes":["fraud"],"source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"}]},"regulators":["ftc"],"notes":"Walmart.com sells Walmart stock and Marketplace (third-party seller) stock. Marketplace items can have their own return windows and restocking fees. Sam's Club is a separate business with its own help center. Walmart.com blocks automated fetches; values come from corporate.walmart.com.","channels":[{"id":"customer-service-phone","type":"phone","label":"Walmart customer service (1-800-WALMART)","value":"+1-800-925-6278","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge","billing_error"],"notes":"American Sign Language support is available by video.","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"},{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"},{"id":"returns","type":"portal","label":"Start a return (Walmart app or walmart.com/returns)","value":"https://www.walmart.com/returns","purposes":["refund_request","damaged_item"],"access":"login","notes":"Major appliances must be returned through the app or walmart.com/returns, not in a store.","source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"id":"returns-no-account","type":"web_form","label":"Start a return without a Walmart.com account","value":"https://www.walmart.com/cp/returns/1231920","purposes":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"id":"receipt-lookup","type":"portal","label":"Store receipt lookup","value":"https://www.walmart.com/receipt-lookup","purposes":["refund_request","billing_error"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"help-center"},{"rung":"supervisor","channel":"customer-service-phone"},{"rung":"written_complaint","channel":"help-center"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"public","regulator":"bbb"}],"playbooks":[{"issue":"refund_request","summary":"Most items have a 90-day return window; electronics, phones, appliances and Marketplace items are shorter.","evidence":["store receipt or Walmart.com order number","card used for payment","item and packaging"],"steps":[{"do":"Check the item's window in the exceptions list. Start the return in the app, at walmart.com/returns, or in a store.","channel":"returns"},{"do":"Bring the receipt or order number. Without a receipt, a store can look up card purchases, and online orders by phone number or email.","channel":"receipt-lookup"},{"do":"For a Marketplace item, follow the seller's return policy shown on the order."},{"do":"If the refund does not post, contact customer service, then dispute the charge with your card issuer.","channel":"customer-service-phone"}],"facts":[{"kind":"deadline","claim":"Walmart allows 90 days after purchase or receipt to return or exchange an item, unless the item is in the exceptions list.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Shorter windows: major appliances 2 days of accepted delivery; most wireless phones 14 days; consumer electronics, PCs, vacuums, most Marketplace items and Walmart Protection Plans 30 days.","issues":["refund_request","damaged_item"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Most items bought from October 1 through December 31 can be returned until January 31; wireless phones, protection plans, major appliances, Dyson products and some seasonal and luxury goods are excluded.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"process","claim":"Receipted cash refunds are immediate, credit card refunds may take up to 7 days, and Walmart Gift Card or Walmart Balance refunds take up to 3 hours.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"fee","claim":"Marketplace sellers may charge restocking fees of up to 20% on Marketplace returns.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"policy","claim":"Walmart refunds go to the original form of payment; non-receipted returns need a government photo ID and are refunded on a Walmart gift card.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"policy","claim":"In U.S. stores Walmart matches the price of an identical in-stock item on Walmart.com if you tell the associate at checkout; it does not match competitors or Marketplace sellers, and it offers no price matching for Walmart.com purchases.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"}]},{"issue":"damaged_item","summary":"Return or exchange through Walmart's return channels; refuse or report a damaged major appliance within 2 days.","evidence":["photos of the item and packaging","order number","delivery date"],"steps":[{"do":"Photograph the item and packaging."},{"do":"Start a return or replacement in the app or at walmart.com/returns. For a major appliance, do this within 2 days of accepted delivery.","channel":"returns"},{"do":"For fresh produce, meat, bakery, deli, dairy or frozen items, ask for a refund under the Fresh Guarantee with the receipt.","channel":"help-center"},{"do":"If the item is past the return window, use the manufacturer warranty."}]},{"issue":"cancel_service","summary":"Cancel Walmart+ through Walmart customer service or your account; an unused membership can be refunded within 90 days.","evidence":["Walmart+ billing date","cancellation confirmation","card statement"],"steps":[{"do":"Cancel Walmart+ through the Walmart Help Center or customer service and save the confirmation.","channel":"help-center"},{"do":"If you cancel within 90 days and have not used or activated the membership, ask for a refund.","channel":"customer-service-phone"},{"do":"Dispute any Walmart+ charge after the cancellation with your card issuer."}],"facts":[{"kind":"policy","claim":"Walmart+ memberships may be refunded within 90 days unless the membership was used or activated.","issues":["cancel_service","refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"}]}],"known_blockers":["Walmart.com and help.walmart.com show a \"Robot or human?\" check to automated browsers.","Online returns and chat need the account holder's sign-in, except the no-account return form."]},"playbooks":{"refund_request":{"company":{"id":"walmart","name":"Walmart","sector":"retail","website":"https://www.walmart.com","account_url":"https://www.walmart.com/help"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Most items have a 90-day return window; electronics, phones, appliances and Marketplace items are shorter.","evidence":["store receipt or Walmart.com order number","card used for payment","item and packaging"],"steps":[{"do":"Check the item's window in the exceptions list. Start the return in the app, at walmart.com/returns, or in a store.","channel":{"id":"returns","type":"portal","label":"Start a return (Walmart app or walmart.com/returns)","value":"https://www.walmart.com/returns","purposes":["refund_request","damaged_item"],"access":"login","notes":"Major appliances must be returned through the app or walmart.com/returns, not in a store.","source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"}},{"do":"Bring the receipt or order number. Without a receipt, a store can look up card purchases, and online orders by phone number or email.","channel":{"id":"receipt-lookup","type":"portal","label":"Store receipt lookup","value":"https://www.walmart.com/receipt-lookup","purposes":["refund_request","billing_error"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"}},{"do":"For a Marketplace item, follow the seller's return policy shown on the order."},{"do":"If the refund does not post, contact customer service, then dispute the charge with your card issuer.","channel":{"id":"customer-service-phone","type":"phone","label":"Walmart customer service (1-800-WALMART)","value":"+1-800-925-6278","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge","billing_error"],"notes":"American Sign Language support is available by video.","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Walmart customer service (1-800-WALMART)","value":"+1-800-925-6278","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge","billing_error"],"notes":"American Sign Language support is available by video.","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"},{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"},{"id":"returns","type":"portal","label":"Start a return (Walmart app or walmart.com/returns)","value":"https://www.walmart.com/returns","purposes":["refund_request","damaged_item"],"access":"login","notes":"Major appliances must be returned through the app or walmart.com/returns, not in a store.","source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"id":"returns-no-account","type":"web_form","label":"Start a return without a Walmart.com account","value":"https://www.walmart.com/cp/returns/1231920","purposes":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"id":"receipt-lookup","type":"portal","label":"Store receipt lookup","value":"https://www.walmart.com/receipt-lookup","purposes":["refund_request","billing_error"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Walmart allows 90 days after purchase or receipt to return or exchange an item, unless the item is in the exceptions list.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Shorter windows: major appliances 2 days of accepted delivery; most wireless phones 14 days; consumer electronics, PCs, vacuums, most Marketplace items and Walmart Protection Plans 30 days.","issues":["refund_request","damaged_item"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Most items bought from October 1 through December 31 can be returned until January 31; wireless phones, protection plans, major appliances, Dyson products and some seasonal and luxury goods are excluded.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"process","claim":"Receipted cash refunds are immediate, credit card refunds may take up to 7 days, and Walmart Gift Card or Walmart Balance refunds take up to 3 hours.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"fee","claim":"Marketplace sellers may charge restocking fees of up to 20% on Marketplace returns.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"policy","claim":"Walmart refunds go to the original form of payment; non-receipted returns need a government photo ID and are refunded on a Walmart gift card.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"},{"kind":"policy","claim":"In U.S. stores Walmart matches the price of an identical in-stock item on Walmart.com if you tell the associate at checkout; it does not match competitors or Marketplace sellers, and it offers no price matching for Walmart.com purchases.","issues":["refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.","issues":["billing_error","refund_request"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.3","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-service-phone","type":"phone","label":"Walmart customer service (1-800-WALMART)","value":"+1-800-925-6278","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge","billing_error"],"notes":"American Sign Language support is available by video.","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Walmart.com and help.walmart.com show a \"Robot or human?\" check to automated browsers.","Online returns and chat need the account holder's sign-in, except the no-account return form."],"security":{"official_domains":["walmart.com"],"never_asks":[{"kind":"policy","claim":"Walmart says it will never mail you a check and ask you to deposit it to buy an item or service, does not notify contest winners by text, does not send texts about product recalls, and does not accept or send crypto in stores.","source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Phishing emails that use Walmart's logo, fake prize and gift card texts, fake product recall texts, and requests to pay utility bills, bail money or other bills with Walmart Gift Cards.","source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"},{"kind":"policy","claim":"BBB Scam Tracker's 2025 Risk Report lists Walmart as the No. 8 most impersonated organization or brand in 2025, with 310 reports.","source":"https://bbbmarketplacetrust.org/wp-content/uploads/2026/08/Risk-Report-2025-US.pdf","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Send a fraudulent email that claims to be from Walmart (as an attachment)","value":"OnlineAbuse@walmart.com","purposes":["fraud"],"source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"},{"id":"gift-card-scam-phone","type":"phone","label":"Report a Walmart Gift Card scam","value":"+1-888-537-5503","purposes":["fraud"],"source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":0.912,"sources":{"primary":31,"reference":2,"other":1},"verified_from":{"page":18},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 91% of 34 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Walmart.com sells Walmart stock and Marketplace (third-party seller) stock. Marketplace items can have their own return windows and restocking fees. Sam's Club is a separate business with its own help center. Walmart.com blocks automated fetches; values come from corporate.walmart.com.","warnings":[]},"damaged_item":{"company":{"id":"walmart","name":"Walmart","sector":"retail","website":"https://www.walmart.com","account_url":"https://www.walmart.com/help"},"issue":{"id":"damaged_item","name":"Item arrived damaged or defective"},"playbook_source":"company","summary":"Return or exchange through Walmart's return channels; refuse or report a damaged major appliance within 2 days.","evidence":["photos of the item and packaging","order number","delivery date"],"steps":[{"do":"Photograph the item and packaging."},{"do":"Start a return or replacement in the app or at walmart.com/returns. For a major appliance, do this within 2 days of accepted delivery.","channel":{"id":"returns","type":"portal","label":"Start a return (Walmart app or walmart.com/returns)","value":"https://www.walmart.com/returns","purposes":["refund_request","damaged_item"],"access":"login","notes":"Major appliances must be returned through the app or walmart.com/returns, not in a store.","source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"}},{"do":"For fresh produce, meat, bakery, deli, dairy or frozen items, ask for a refund under the Fresh Guarantee with the receipt.","channel":{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"do":"If the item is past the return window, use the manufacturer warranty."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Walmart customer service (1-800-WALMART)","value":"+1-800-925-6278","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge","billing_error"],"notes":"American Sign Language support is available by video.","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"},{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"},{"id":"returns","type":"portal","label":"Start a return (Walmart app or walmart.com/returns)","value":"https://www.walmart.com/returns","purposes":["refund_request","damaged_item"],"access":"login","notes":"Major appliances must be returned through the app or walmart.com/returns, not in a store.","source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"}],"facts":[],"rules":{"in_force":[{"id":"magnuson-moss-warranty","title":"Magnuson-Moss Warranty Act","citation":"15 U.S.C. 2302, 2310; FTC Disclosure and Pre-Sale Availability Rules","jurisdiction":"us-federal","status":"in_effect","summary":"Federal law for written warranties on consumer products. Warrantors must disclose warranty terms in simple language, may not void a warranty because the consumer used another brand of parts or service (unless those are free or the FTC grants a waiver), and may not disclaim implied warranties when they give a written warranty. Consumers can sue for breach and may recover attorneys' fees.","source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"Under a \"full\" warranty, service must be free, available to anyone who owns the product during the warranty period, and the warrantor must replace or refund if it cannot repair the product after a reasonable number of tries. It may not limit the duration of implied warranties or impose unreasonable duties, such as requiring return of a registration card.","issues":["warranty_claim","damaged_item"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-service-phone","type":"phone","label":"Walmart customer service (1-800-WALMART)","value":"+1-800-925-6278","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge","billing_error"],"notes":"American Sign Language support is available by video.","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Walmart.com and help.walmart.com show a \"Robot or human?\" check to automated browsers.","Online returns and chat need the account holder's sign-in, except the no-account return form."],"security":{"official_domains":["walmart.com"],"never_asks":[{"kind":"policy","claim":"Walmart says it will never mail you a check and ask you to deposit it to buy an item or service, does not notify contest winners by text, does not send texts about product recalls, and does not accept or send crypto in stores.","source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Phishing emails that use Walmart's logo, fake prize and gift card texts, fake product recall texts, and requests to pay utility bills, bail money or other bills with Walmart Gift Cards.","source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"},{"kind":"policy","claim":"BBB Scam Tracker's 2025 Risk Report lists Walmart as the No. 8 most impersonated organization or brand in 2025, with 310 reports.","source":"https://bbbmarketplacetrust.org/wp-content/uploads/2026/08/Risk-Report-2025-US.pdf","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Send a fraudulent email that claims to be from Walmart (as an attachment)","value":"OnlineAbuse@walmart.com","purposes":["fraud"],"source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"},{"id":"gift-card-scam-phone","type":"phone","label":"Report a Walmart Gift Card scam","value":"+1-888-537-5503","purposes":["fraud"],"source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":0.912,"sources":{"primary":31,"reference":2,"other":1},"verified_from":{"page":18},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 91% of 34 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Walmart.com sells Walmart stock and Marketplace (third-party seller) stock. Marketplace items can have their own return windows and restocking fees. Sam's Club is a separate business with its own help center. Walmart.com blocks automated fetches; values come from corporate.walmart.com.","warnings":[]},"cancel_service":{"company":{"id":"walmart","name":"Walmart","sector":"retail","website":"https://www.walmart.com","account_url":"https://www.walmart.com/help"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel Walmart+ through Walmart customer service or your account; an unused membership can be refunded within 90 days.","evidence":["Walmart+ billing date","cancellation confirmation","card statement"],"steps":[{"do":"Cancel Walmart+ through the Walmart Help Center or customer service and save the confirmation.","channel":{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"do":"If you cancel within 90 days and have not used or activated the membership, ask for a refund.","channel":{"id":"customer-service-phone","type":"phone","label":"Walmart customer service (1-800-WALMART)","value":"+1-800-925-6278","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge","billing_error"],"notes":"American Sign Language support is available by video.","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"do":"Dispute any Walmart+ charge after the cancellation with your card issuer."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Walmart customer service (1-800-WALMART)","value":"+1-800-925-6278","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge","billing_error"],"notes":"American Sign Language support is available by video.","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"},{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Walmart+ memberships may be refunded within 90 days unless the membership was used or activated.","issues":["cancel_service","refund_request"],"source":"https://corporate.walmart.com/policies","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-service-phone","type":"phone","label":"Walmart customer service (1-800-WALMART)","value":"+1-800-925-6278","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge","billing_error"],"notes":"American Sign Language support is available by video.","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["Walmart.com and help.walmart.com show a \"Robot or human?\" check to automated browsers.","Online returns and chat need the account holder's sign-in, except the no-account return form."],"security":{"official_domains":["walmart.com"],"never_asks":[{"kind":"policy","claim":"Walmart says it will never mail you a check and ask you to deposit it to buy an item or service, does not notify contest winners by text, does not send texts about product recalls, and does not accept or send crypto in stores.","source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Phishing emails that use Walmart's logo, fake prize and gift card texts, fake product recall texts, and requests to pay utility bills, bail money or other bills with Walmart Gift Cards.","source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"},{"kind":"policy","claim":"BBB Scam Tracker's 2025 Risk Report lists Walmart as the No. 8 most impersonated organization or brand in 2025, with 310 reports.","source":"https://bbbmarketplacetrust.org/wp-content/uploads/2026/08/Risk-Report-2025-US.pdf","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Send a fraudulent email that claims to be from Walmart (as an attachment)","value":"OnlineAbuse@walmart.com","purposes":["fraud"],"source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"},{"id":"gift-card-scam-phone","type":"phone","label":"Report a Walmart Gift Card scam","value":"+1-888-537-5503","purposes":["fraud"],"source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":0.912,"sources":{"primary":31,"reference":2,"other":1},"verified_from":{"page":18},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 91% of 34 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Walmart.com sells Walmart stock and Marketplace (third-party seller) stock. Marketplace items can have their own return windows and restocking fees. Sam's Club is a separate business with its own help center. Walmart.com blocks automated fetches; values come from corporate.walmart.com.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-service-phone","type":"phone","label":"Walmart customer service (1-800-WALMART)","value":"+1-800-925-6278","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge","billing_error"],"notes":"American Sign Language support is available by video.","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"help-center","type":"chat","label":"Walmart.com Help Center (answers and online chat)","value":"https://www.walmart.com/help","purposes":["refund_request","lost_package","damaged_item","cancel_service","unauthorized_charge"],"access":"login","source":"https://corporate.walmart.com/about/contact","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"security":{"official_domains":["walmart.com"],"never_asks":[{"kind":"policy","claim":"Walmart says it will never mail you a check and ask you to deposit it to buy an item or service, does not notify contest winners by text, does not send texts about product recalls, and does not accept or send crypto in stores.","source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Phishing emails that use Walmart's logo, fake prize and gift card texts, fake product recall texts, and requests to pay utility bills, bail money or other bills with Walmart Gift Cards.","source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"},{"kind":"policy","claim":"BBB Scam Tracker's 2025 Risk Report lists Walmart as the No. 8 most impersonated organization or brand in 2025, with 310 reports.","source":"https://bbbmarketplacetrust.org/wp-content/uploads/2026/08/Risk-Report-2025-US.pdf","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Send a fraudulent email that claims to be from Walmart (as an attachment)","value":"OnlineAbuse@walmart.com","purposes":["fraud"],"source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"},{"id":"gift-card-scam-phone","type":"phone","label":"Report a Walmart Gift Card scam","value":"+1-888-537-5503","purposes":["fraud"],"source":"https://corporate.walmart.com/privacy-security/fraud-alerts","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":0.912,"sources":{"primary":31,"reference":2,"other":1},"verified_from":{"page":18},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 91% of 34 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"dossier":{"title":"Walmart — how complaints actually go","last_verified":"2026-10-12","file":"dossiers/walmart.md","markdown":"## In short\n\nMost Walmart problems are returns: start them in the app, at walmart.com/returns or in a store, inside the item's window (90 days for most items, shorter for electronics, phones, appliances and most Marketplace items). Bring the receipt or order number; refunds go back to the original payment method. If that fails, call 1-800-WALMART, then dispute the charge with your card issuer. Walmart does not send recall or prize texts and never asks you to pay bills with Walmart Gift Cards.\n\n## How complaints actually go\n\n- Walmart's contact page lists customer service at 1-800-WALMART (1-800-925-6278), with ASL video support, and the walmart.com Help Center for answers and online chat. [Walmart: contact](https://corporate.walmart.com/about/contact)\n- Returns start in the Walmart app, at walmart.com/returns or in a store; major appliances must be returned through the app or online, not in a store. Without a walmart.com account there is a separate return form. [Walmart policies](https://corporate.walmart.com/policies)\n- Marketplace (third-party seller) items follow the seller's return policy shown on the order, and Marketplace sellers may charge restocking fees of up to 20%. [Walmart policies](https://corporate.walmart.com/policies)\n- Refund timing after a receipted return: cash immediately, credit card up to 7 days, Walmart Gift Card or Walmart Balance up to 3 hours. [Walmart policies](https://corporate.walmart.com/policies)\n\n## What tends to work\n\n- Without a receipt, a store can look up card purchases, and online orders can be found by phone number or email; the receipt lookup tool also finds store receipts. [Walmart policies](https://corporate.walmart.com/policies)\n- Ask for the in-store price match when an identical in-stock item is cheaper on Walmart.com; tell the associate at checkout. Walmart does not match competitors or Marketplace sellers. [Walmart policies](https://corporate.walmart.com/policies)\n- An unused Walmart+ membership can be refunded within 90 days if it was not used or activated; cancel and ask in the same contact. [Walmart policies](https://corporate.walmart.com/policies)\n\n## Traps and fine print\n\n- Shorter return windows: major appliances 2 days after accepted delivery, most wireless phones 14 days, and consumer electronics, PCs, vacuums, most Marketplace items and Walmart Protection Plans 30 days. [Walmart policies](https://corporate.walmart.com/policies)\n- Non-receipted returns need a government photo ID and are refunded on a Walmart gift card, not in cash. [Walmart policies](https://corporate.walmart.com/policies)\n- The holiday extension (items bought October 1 through December 31 returnable until January 31) excludes wireless phones, protection plans, major appliances, Dyson products and some seasonal and luxury goods. [Walmart policies](https://corporate.walmart.com/policies)\n\n## By the numbers\n\n- ACSI 2026 (interviews through December 2025): Walmart stores scored 76 out of 100 (up from 73), and Walmart online scored 77 (up from 75). The general merchandise retail average was 79. [ACSI Retail and Consumer Shipping Study 2026](https://theacsi.com/wp-content/uploads/2026/01/26jan_Retail-Shipping-Study-Final.pdf)\n- BBB Scam Tracker: Walmart was the No. 8 most impersonated organization or brand in 2025, with 310 reports. [BBB Scam Tracker Risk Report 2025](https://bbbmarketplacetrust.org/wp-content/uploads/2026/08/Risk-Report-2025-US.pdf)\n- On June 20, 2025 Walmart agreed to pay $10 million to settle FTC charges that scammers used its in-store money transfer services (as an agent of MoneyGram, Western Union and Ria) to take money from consumers; the order bars Walmart from sending or paying out transfers it knows, or consciously avoids knowing, are fraud-induced. [FTC press release, June 20, 2025](https://www.ftc.gov/news-events/news/press-releases/2025/06/walmart-pay-10-million-settle-ftc-allegations-it-allowed-scammers-obtain-millions-consumers-using)\n\n## Scams that target customers\n\n- Walmart says it does not notify contest winners by text and does not send text messages about product recalls; such texts are smishing. [Walmart fraud alerts](https://corporate.walmart.com/privacy-security/fraud-alerts)\n- Walmart says it will never mail you a check and ask you to deposit it to buy an item or service, and that you will never be asked to pay utility bills, bail or other bills with Walmart Gift Cards. [Walmart fraud alerts](https://corporate.walmart.com/privacy-security/fraud-alerts)\n- Send fraudulent Walmart emails as an attachment to OnlineAbuse@walmart.com, and report Walmart Gift Card scams at (888) 537-5503. [Walmart fraud alerts](https://corporate.walmart.com/privacy-security/fraud-alerts)\n"},"guide":{"key":"retail","title":"Retail and online shopping — how complaints work","last_verified":"2026-10-12","file":"guides/retail.md","page":"https://escalate.alexgaoth.com/#/guides/retail"}}