{"id":"uber","page":"https://escalate.alexgaoth.com/#/c/uber","html":"https://escalate.alexgaoth.com/c/uber/","generated":"2026-10-15","company":{"id":"uber","name":"Uber","aliases":["uber","uber eats","ubereats","uber one","uber technologies"],"sector":"gig_delivery","website":"https://www.uber.com","account_url":"https://account.uber.com/","official_domains":["uber.com"],"security":{"never_asks":[{"kind":"policy","claim":"Uber says Uber employees will never contact you by email or phone to request your account information, including your password or email address.","source":"https://help.uber.com/riders/article/keeping-your-uber-account-safe?nodeId=f05a47d0-f435-4872-91bc-6a36bcab668b","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Unsolicited emails or texts with a link to a counterfeit Uber login page. Uber says to check that the address bar shows https://www.uber.com before you sign in.","source":"https://help.uber.com/riders/article/keeping-your-uber-account-safe?nodeId=f05a47d0-f435-4872-91bc-6a36bcab668b","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fraudulent texts to drivers and delivery people that claim to be from Uber and ask them to check their details on a fake site.","source":"https://help.uber.com/en/driving-and-delivering/article/report-sms-phishing-?nodeId=1e43d597-8c5b-4db1-b082-53dce11ec50e","last_verified":"2026-10-12"}]},"regulators":["ftc"],"notes":"Covers Uber rides and Uber Eats in the U.S. Uber says it does not offer a customer service phone number for riders; support is through the Help section of the app or help.uber.com after sign-in. help.uber.com article pages render with JavaScript and could not be read, so the in-app lost-item and Uber Eats refund paths are not recorded here. The U.S. Terms of Use require an informal dispute resolution conference before arbitration.","channels":[{"id":"in-app-help","type":"app","label":"Uber app Help (rides and Uber Eats)","value":"Uber app > Account > Help (or the Help tab in your account)","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","poor_service","lost_package","damaged_item"],"access":"login","notes":"The Terms say to report or dispute a charge through the Help tab in your account.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"},{"id":"help-center","type":"portal","label":"Uber Help Center (sign in for personalized support)","value":"https://help.uber.com/riders","purposes":["refund_request","billing_error","poor_service"],"access":"login","source":"https://help.uber.com/riders","last_verified":"2026-10-12"},{"id":"safety-toolkit","type":"app","label":"In-app Safety Toolkit (report a safety issue, contact an ADT safety agent, call 911)","value":"Uber app during a trip > safety shield icon > Contact safety agent or report a safety issue","hours":"24/7","purposes":["poor_service"],"access":"login","notes":"In an emergency, call 911 first. The app's Emergency Button calls 911 and shows your live location and trip details.","source":"https://www.uber.com/us/en/ride/safety/","last_verified":"2026-10-12"},{"id":"uber-one-manage","type":"app","label":"Cancel Uber One (Manage Membership > End Membership)","value":"Uber app > Uber One > Manage Membership > End Membership","purposes":["cancel_service"],"access":"login","source":"https://www.uber.com/us/en/uber-one/","last_verified":"2026-10-12"},{"id":"legal-notice-mail","type":"mail","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Uber Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158","notes":"Written notice to request the informal dispute resolution conference, which is a condition before arbitration.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"in-app-help"},{"rung":"payment_dispute","note":"Card dispute if Uber does not reverse a wrong charge. The Terms ask you to raise it in Help within 30 days first."},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","channel":"legal-notice-mail","note":"Send a written notice and hold an informal conference within 60 days before arbitration."}],"playbooks":[{"issue":"billing_error","summary":"Dispute a wrong ride or order charge in the app's Help within 30 days, or you may lose the right to dispute it later.","evidence":["trip or order receipt","the charge on your statement","what you expected to pay"],"steps":[{"do":"Open Help in the app, select the trip or order, and report the charge problem. Do this within 30 days of the charge.","channel":"in-app-help"},{"do":"If Uber does not fix it, dispute the charge with your card issuer."}],"facts":[{"kind":"deadline","claim":"Uber's Terms ask users to dispute a charge through the Help tab within 30 days after the charge occurred, unless the app gives a different timeframe; otherwise the user waives the right to dispute it later.","issues":["billing_error","unauthorized_charge","refund_request"],"source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"},{"kind":"policy","claim":"Uber's Terms say charges are final and non-refundable unless Uber or the third-party provider decides otherwise, and amounts for lost and found goods are non-refundable.","issues":["refund_request","billing_error"],"source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}]},{"issue":"cancel_service","summary":"End Uber One in the app (Uber One > Manage Membership > End Membership). The current cycle is not refunded.","evidence":["screenshot of the cancellation confirmation","date of cancellation","any charge after that date"],"steps":[{"do":"In the Uber app, open Uber One, select Manage Membership, then End Membership, and confirm.","channel":"uber-one-manage"},{"do":"If you are charged for a new cycle after cancelling, report it in Help.","channel":"in-app-help"},{"do":"If Uber does not refund a charge made after you cancelled, dispute it with your card issuer."}],"facts":[{"kind":"policy","claim":"Except where prohibited by law, the Uber One subscription charge is non-refundable once the billing cycle begins. Paid members keep benefits until the end of the current billing cycle; free-trial benefits end immediately on cancellation.","issues":["cancel_service","refund_request"],"source":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","last_verified":"2026-10-12"},{"kind":"policy","claim":"If you cancel within 24 hours before your renewal day and the next cycle's payment has already processed, Uber issues an automatic refund.","issues":["cancel_service","refund_request"],"source":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","last_verified":"2026-10-12"}]}],"facts":[{"kind":"fee","claim":"The Uber One page lists the membership at $9.99/month, with a 4-week free trial for eligible first-time members.","issues":["cancel_service"],"source":"https://www.uber.com/us/en/uber-one/","last_verified":"2026-10-12"},{"kind":"contact","claim":"Uber says it does not offer a customer service phone number for Uber riders; riders sign in to get personalized support.","source":"https://help.uber.com/riders","last_verified":"2026-10-12"},{"kind":"process","claim":"The informal dispute resolution conference must occur within 60 days after the other party receives the notice, and is a condition precedent to arbitration.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}],"known_blockers":["No customer service phone line for riders; nearly all support needs the account holder signed in to the app or help.uber.com.","help.uber.com articles load with JavaScript, so an agent may not be able to read them."]},"playbooks":{"billing_error":{"company":{"id":"uber","name":"Uber","sector":"gig_delivery","website":"https://www.uber.com","account_url":"https://account.uber.com/"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Dispute a wrong ride or order charge in the app's Help within 30 days, or you may lose the right to dispute it later.","evidence":["trip or order receipt","the charge on your statement","what you expected to pay"],"steps":[{"do":"Open Help in the app, select the trip or order, and report the charge problem. Do this within 30 days of the charge.","channel":{"id":"in-app-help","type":"app","label":"Uber app Help (rides and Uber Eats)","value":"Uber app > Account > Help (or the Help tab in your account)","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","poor_service","lost_package","damaged_item"],"access":"login","notes":"The Terms say to report or dispute a charge through the Help tab in your account.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}},{"do":"If Uber does not fix it, dispute the charge with your card issuer."}],"channels":[{"id":"in-app-help","type":"app","label":"Uber app Help (rides and Uber Eats)","value":"Uber app > Account > Help (or the Help tab in your account)","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","poor_service","lost_package","damaged_item"],"access":"login","notes":"The Terms say to report or dispute a charge through the Help tab in your account.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"},{"id":"help-center","type":"portal","label":"Uber Help Center (sign in for personalized support)","value":"https://help.uber.com/riders","purposes":["refund_request","billing_error","poor_service"],"access":"login","source":"https://help.uber.com/riders","last_verified":"2026-10-12"},{"id":"legal-notice-mail","type":"mail","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Uber Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158","notes":"Written notice to request the informal dispute resolution conference, which is a condition before arbitration.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Uber's Terms ask users to dispute a charge through the Help tab within 30 days after the charge occurred, unless the app gives a different timeframe; otherwise the user waives the right to dispute it later.","issues":["billing_error","unauthorized_charge","refund_request"],"source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"},{"kind":"policy","claim":"Uber's Terms say charges are final and non-refundable unless Uber or the third-party provider decides otherwise, and amounts for lost and found goods are non-refundable.","issues":["refund_request","billing_error"],"source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"},{"kind":"contact","claim":"Uber says it does not offer a customer service phone number for Uber riders; riders sign in to get personalized support.","source":"https://help.uber.com/riders","last_verified":"2026-10-12"},{"kind":"process","claim":"The informal dispute resolution conference must occur within 60 days after the other party receives the notice, and is a condition precedent to arbitration.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"in-app-help","type":"app","label":"Uber app Help (rides and Uber Eats)","value":"Uber app > Account > Help (or the Help tab in your account)","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","poor_service","lost_package","damaged_item"],"access":"login","notes":"The Terms say to report or dispute a charge through the Help tab in your account.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}},{"index":1,"rung":"payment_dispute","note":"Card dispute if Uber does not reverse a wrong charge. The Terms ask you to raise it in Help within 30 days first.","rules":["fcba-billing-error","efta-reg-e"]},{"index":2,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":3,"rung":"arbitration","note":"Send a written notice and hold an informal conference within 60 days before arbitration.","channel":{"id":"legal-notice-mail","type":"mail","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Uber Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158","notes":"Written notice to request the informal dispute resolution conference, which is a condition before arbitration.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}}],"known_blockers":["No customer service phone line for riders; nearly all support needs the account holder signed in to the app or help.uber.com.","help.uber.com articles load with JavaScript, so an agent may not be able to read them."],"security":{"official_domains":["uber.com"],"never_asks":[{"kind":"policy","claim":"Uber says Uber employees will never contact you by email or phone to request your account information, including your password or email address.","source":"https://help.uber.com/riders/article/keeping-your-uber-account-safe?nodeId=f05a47d0-f435-4872-91bc-6a36bcab668b","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Unsolicited emails or texts with a link to a counterfeit Uber login page. Uber says to check that the address bar shows https://www.uber.com before you sign in.","source":"https://help.uber.com/riders/article/keeping-your-uber-account-safe?nodeId=f05a47d0-f435-4872-91bc-6a36bcab668b","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fraudulent texts to drivers and delivery people that claim to be from Uber and ask them to check their details on a fake site.","source":"https://help.uber.com/en/driving-and-delivering/article/report-sms-phishing-?nodeId=1e43d597-8c5b-4db1-b082-53dce11ec50e","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Covers Uber rides and Uber Eats in the U.S. Uber says it does not offer a customer service phone number for riders; support is through the Help section of the app or help.uber.com after sign-in. help.uber.com article pages render with JavaScript and could not be read, so the in-app lost-item and Uber Eats refund paths are not recorded here. The U.S. Terms of Use require an informal dispute resolution conference before arbitration.","warnings":[]},"cancel_service":{"company":{"id":"uber","name":"Uber","sector":"gig_delivery","website":"https://www.uber.com","account_url":"https://account.uber.com/"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"End Uber One in the app (Uber One > Manage Membership > End Membership). The current cycle is not refunded.","evidence":["screenshot of the cancellation confirmation","date of cancellation","any charge after that date"],"steps":[{"do":"In the Uber app, open Uber One, select Manage Membership, then End Membership, and confirm.","channel":{"id":"uber-one-manage","type":"app","label":"Cancel Uber One (Manage Membership > End Membership)","value":"Uber app > Uber One > Manage Membership > End Membership","purposes":["cancel_service"],"access":"login","source":"https://www.uber.com/us/en/uber-one/","last_verified":"2026-10-12"}},{"do":"If you are charged for a new cycle after cancelling, report it in Help.","channel":{"id":"in-app-help","type":"app","label":"Uber app Help (rides and Uber Eats)","value":"Uber app > Account > Help (or the Help tab in your account)","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","poor_service","lost_package","damaged_item"],"access":"login","notes":"The Terms say to report or dispute a charge through the Help tab in your account.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}},{"do":"If Uber does not refund a charge made after you cancelled, dispute it with your card issuer."}],"channels":[{"id":"uber-one-manage","type":"app","label":"Cancel Uber One (Manage Membership > End Membership)","value":"Uber app > Uber One > Manage Membership > End Membership","purposes":["cancel_service"],"access":"login","source":"https://www.uber.com/us/en/uber-one/","last_verified":"2026-10-12"},{"id":"legal-notice-mail","type":"mail","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Uber Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158","notes":"Written notice to request the informal dispute resolution conference, which is a condition before arbitration.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Except where prohibited by law, the Uber One subscription charge is non-refundable once the billing cycle begins. Paid members keep benefits until the end of the current billing cycle; free-trial benefits end immediately on cancellation.","issues":["cancel_service","refund_request"],"source":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","last_verified":"2026-10-12"},{"kind":"policy","claim":"If you cancel within 24 hours before your renewal day and the next cycle's payment has already processed, Uber issues an automatic refund.","issues":["cancel_service","refund_request"],"source":"https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en","last_verified":"2026-10-12"},{"kind":"fee","claim":"The Uber One page lists the membership at $9.99/month, with a 4-week free trial for eligible first-time members.","issues":["cancel_service"],"source":"https://www.uber.com/us/en/uber-one/","last_verified":"2026-10-12"},{"kind":"contact","claim":"Uber says it does not offer a customer service phone number for Uber riders; riders sign in to get personalized support.","source":"https://help.uber.com/riders","last_verified":"2026-10-12"},{"kind":"process","claim":"The informal dispute resolution conference must occur within 60 days after the other party receives the notice, and is a condition precedent to arbitration.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"in-app-help","type":"app","label":"Uber app Help (rides and Uber Eats)","value":"Uber app > Account > Help (or the Help tab in your account)","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","poor_service","lost_package","damaged_item"],"access":"login","notes":"The Terms say to report or dispute a charge through the Help tab in your account.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}},{"index":1,"rung":"payment_dispute","note":"Card dispute if Uber does not reverse a wrong charge. The Terms ask you to raise it in Help within 30 days first.","rules":["fcba-billing-error","efta-reg-e"]},{"index":2,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":3,"rung":"arbitration","note":"Send a written notice and hold an informal conference within 60 days before arbitration.","channel":{"id":"legal-notice-mail","type":"mail","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Uber Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158","notes":"Written notice to request the informal dispute resolution conference, which is a condition before arbitration.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}}],"known_blockers":["No customer service phone line for riders; nearly all support needs the account holder signed in to the app or help.uber.com.","help.uber.com articles load with JavaScript, so an agent may not be able to read them."],"security":{"official_domains":["uber.com"],"never_asks":[{"kind":"policy","claim":"Uber says Uber employees will never contact you by email or phone to request your account information, including your password or email address.","source":"https://help.uber.com/riders/article/keeping-your-uber-account-safe?nodeId=f05a47d0-f435-4872-91bc-6a36bcab668b","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Unsolicited emails or texts with a link to a counterfeit Uber login page. Uber says to check that the address bar shows https://www.uber.com before you sign in.","source":"https://help.uber.com/riders/article/keeping-your-uber-account-safe?nodeId=f05a47d0-f435-4872-91bc-6a36bcab668b","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fraudulent texts to drivers and delivery people that claim to be from Uber and ask them to check their details on a fake site.","source":"https://help.uber.com/en/driving-and-delivering/article/report-sms-phishing-?nodeId=1e43d597-8c5b-4db1-b082-53dce11ec50e","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Covers Uber rides and Uber Eats in the U.S. Uber says it does not offer a customer service phone number for riders; support is through the Help section of the app or help.uber.com after sign-in. help.uber.com article pages render with JavaScript and could not be read, so the in-app lost-item and Uber Eats refund paths are not recorded here. The U.S. Terms of Use require an informal dispute resolution conference before arbitration.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"in-app-help","type":"app","label":"Uber app Help (rides and Uber Eats)","value":"Uber app > Account > Help (or the Help tab in your account)","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","poor_service","lost_package","damaged_item"],"access":"login","notes":"The Terms say to report or dispute a charge through the Help tab in your account.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}},{"index":1,"rung":"payment_dispute","note":"Card dispute if Uber does not reverse a wrong charge. The Terms ask you to raise it in Help within 30 days first.","rules":["fcba-billing-error","efta-reg-e"]},{"index":2,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":3,"rung":"arbitration","note":"Send a written notice and hold an informal conference within 60 days before arbitration.","channel":{"id":"legal-notice-mail","type":"mail","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Uber Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158","notes":"Written notice to request the informal dispute resolution conference, which is a condition before arbitration.","source":"https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en","last_verified":"2026-10-12"}}],"security":{"official_domains":["uber.com"],"never_asks":[{"kind":"policy","claim":"Uber says Uber employees will never contact you by email or phone to request your account information, including your password or email address.","source":"https://help.uber.com/riders/article/keeping-your-uber-account-safe?nodeId=f05a47d0-f435-4872-91bc-6a36bcab668b","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Unsolicited emails or texts with a link to a counterfeit Uber login page. Uber says to check that the address bar shows https://www.uber.com before you sign in.","source":"https://help.uber.com/riders/article/keeping-your-uber-account-safe?nodeId=f05a47d0-f435-4872-91bc-6a36bcab668b","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fraudulent texts to drivers and delivery people that claim to be from Uber and ask them to check their details on a fake site.","source":"https://help.uber.com/en/driving-and-delivering/article/report-sms-phishing-?nodeId=1e43d597-8c5b-4db1-b082-53dce11ec50e","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"dossier":{"title":"Uber — how complaints actually go","last_verified":"2026-10-12","file":"dossiers/uber.md","markdown":"## In short\n\nUber has no customer service phone line for riders; every ride or Uber Eats problem goes through Help in the app or on help.uber.com while signed in. Dispute a wrong charge there within 30 days, or Uber's Terms say you waive the right to dispute it later. End Uber One in the app (Uber One, Manage Membership, End Membership) before the cycle renews. The FTC and 21 states plus DC are suing Uber over Uber One sign-ups and cancellation; the case is pending.\n\n## How complaints actually go\n\n- Uber says it does not offer a customer service phone number for riders; riders sign in to get personalized support. [Uber Help: riders](https://help.uber.com/riders)\n- Uber's Terms ask you to report or dispute a charge through the Help tab within 30 days after the charge, unless the app gives a different timeframe; otherwise you waive the right to dispute it later. [Uber U.S. Terms of Use](https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en)\n- Before arbitration, the Terms require written notice to Uber's Legal Department and an informal dispute resolution conference within 60 days after the notice is received. [Uber U.S. Terms of Use](https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en)\n- In April 2025 the FTC sued Uber, alleging Uber One enrollments without consent, charges before free trials ended, and a cancellation path of up to 23 screens and 32 actions, in violation of the FTC Act and ROSCA. [FTC press release, April 21, 2025](https://www.ftc.gov/news-events/news/press-releases/2025/04/ftc-takes-action-against-uber-deceptive-billing-cancellation-practices)\n- On December 15, 2025 the FTC, 21 states and the District of Columbia filed an amended complaint seeking civil penalties under ROSCA and state laws; the court will decide the case. [FTC press release, December 15, 2025](https://www.ftc.gov/news-events/news/press-releases/2025/12/ftc-states-file-amended-complaint-against-uber-deceptive-billing-cancellation-practices)\n\n## What tends to work\n\n- Open Help in the app, select the exact trip or order, and report the charge problem inside the 30-day window. [Uber U.S. Terms of Use](https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en)\n- If you cancel Uber One within 24 hours before the renewal day and the next payment has already processed, Uber issues an automatic refund. [Uber One terms](https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en)\n- If Uber does not reverse a charge for a ride or order not provided as agreed, dispute it with your card issuer within 60 days after the first statement that shows it (rule `fcba-billing-error`). [FTC: using credit cards and disputing charges](https://consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges)\n\n## Traps and fine print\n\n- Except where the law says otherwise, the Uber One charge is non-refundable once the billing cycle begins; free-trial benefits end immediately when you cancel. [Uber One terms](https://www.uber.com/legal/en/document/?name=renewable-passes-terms&country=united-states&lang=en)\n- The Uber One page lists $9.99 a month, with a 4-week free trial for eligible first-time members. [Uber One](https://www.uber.com/us/en/uber-one/)\n- Uber's Terms say charges are final and non-refundable unless Uber or the provider decides otherwise, and amounts for lost and found goods are non-refundable. [Uber U.S. Terms of Use](https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en)\n\n## Scams that target customers\n\n- Uber says its employees will never contact you by email or phone to ask for your account information, including your password or email address. [Uber: keeping your account safe](https://help.uber.com/riders/article/keeping-your-uber-account-safe?nodeId=f05a47d0-f435-4872-91bc-6a36bcab668b)\n- Phishing emails and texts link to a counterfeit Uber login page; check that the address bar shows https://www.uber.com before you sign in. [Uber: keeping your account safe](https://help.uber.com/riders/article/keeping-your-uber-account-safe?nodeId=f05a47d0-f435-4872-91bc-6a36bcab668b)\n- Drivers and delivery people have received fake texts that claim to be from Uber and ask them to check their details on a fake site; Uber says never to click these links or give account information. [Uber: report SMS phishing](https://help.uber.com/en/driving-and-delivering/article/report-sms-phishing-?nodeId=1e43d597-8c5b-4db1-b082-53dce11ec50e)\n"},"guide":{"key":"gig_delivery","title":"Rideshare and delivery apps — how complaints work","last_verified":"2026-10-12","file":"guides/gig_delivery.md","page":"https://escalate.alexgaoth.com/#/guides/gig_delivery"}}