{"id":"sling-tv","page":"https://escalate.alexgaoth.com/#/c/sling-tv","html":"https://escalate.alexgaoth.com/c/sling-tv/","generated":"2026-10-15","company":{"id":"sling-tv","name":"Sling TV","aliases":["sling","slingtv","sling.com","sling orange","sling blue","sling day pass"],"sector":"subscription","parent":"EchoStar Corporation","website":"https://www.sling.com","account_url":"https://www.sling.com/account","official_domains":["sling.com"],"regulators":["ftc"],"notes":"Sling TV is a live TV streaming service. EchoStar's website (checked 2026-10-13) describes EchoStar as \"the parent company of DISH Network, Boost Mobile, Sling TV, and Hughes Network Systems\"; DISH Network has a separate entry (dish-network). Sling's Help Center articles and Terms of Use (https://www.sling.com/offer-details/disclaimers/terms-of-use) render only in a browser, so on 2026-10-13 only their headings could be read: the Terms of Use, the help-article answers, the support phone number and chat hours were not checked. Values here come from Sling's home page, checkout billing page, offer details and account page.","channels":[{"id":"cancel-online","type":"portal","label":"Sling My Account, cancel subscription (online cancellation)","value":"https://www.sling.com/my-account/cancel/domestic/review","purposes":["cancel_service","free_trial_conversion","bill_increase"],"access":"login","notes":"Linked as \"Continue canceling\" from the Sling account page. Sling's pages say to cancel on Sling.com.","source":"https://www.sling.com/account","last_verified":"2026-10-13"},{"id":"pause-subscription","type":"portal","label":"Sling My Account, pause subscription (up to 3 months at no charge)","value":"https://www.sling.com/my-account/pause-subscription","purposes":["cancel_service"],"access":"login","notes":"After the pause, the regular monthly bill resumes unless you cancel online first.","source":"https://www.sling.com/account","last_verified":"2026-10-13"},{"id":"billing-details","type":"portal","label":"Sling My Account, billing details","value":"https://www.sling.com/my-account/billing-details","purposes":["billing_error","unauthorized_charge","refund_request","bill_increase"],"access":"login","source":"https://www.sling.com/account","last_verified":"2026-10-13"},{"id":"help-contact","type":"portal","label":"Sling Help Center, How to Contact Sling TV","value":"https://www.sling.com/help/en/contact-us","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Sling's offer details link here as the Help Center contact page. The page renders only in a browser; its phone, chat and hours were not readable on 2026-10-13.","source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"},{"id":"help-cancel-article","type":"portal","label":"Sling Help Center, Pause or cancel your subscription (FAQ on refunds, deleted app, charges after cancelling)","value":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","purposes":["cancel_service","refund_request"],"notes":"The page lists questions such as \"I deleted the app, will that cancel my subscription?\", \"I'm still being charged for a cancelled subscription, now what?\" and \"I don't see the option to cancel, now what?\". The answers render only in a browser and were not read on 2026-10-13.","source":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"help-contact"},{"rung":"written_complaint"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel online in Sling My Account before the next billing date. Fees are charged monthly in advance and there is no refund for the rest of the month. A free pause of up to 3 months is offered instead.","evidence":["cancellation confirmation email or screen","date cancelled","billing details"],"steps":[{"do":"Sign in to Sling My Account and complete the cancellation (the account page links it as \"Continue canceling\").","channel":"cancel-online"},{"do":"Cancel before the next billing date to avoid another monthly charge.","channel":"cancel-online"},{"do":"If you pause instead, cancel online before the pause ends or the regular monthly bill resumes.","channel":"pause-subscription"},{"do":"If you cannot cancel online, use the Help Center contact page.","channel":"help-contact"}],"facts":[{"kind":"policy","claim":"\"Your credit card will be charged monthly for applicable subscription until you cancel your service.\" Sling's home page says to \"Cancel on Sling.com or visit our Help Center to contact us,\" and that you can add and drop services at any time with \"no long-term contracts.\"","issues":["cancel_service"],"source":"https://www.sling.com/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Sling's account page says: \"You can pause your subscription for up to 3 months at no charge.\" After the pause period you are charged your regular monthly bill unless you cancel online first.","issues":["cancel_service"],"source":"https://www.sling.com/account","last_verified":"2026-10-13"},{"kind":"policy","claim":"Monthly subscribers keep access until the period they paid for ends: \"You'll continue to have access to Sling until the period you've paid for ends and won't be charged again until you resubscribe.\" Read from search-result text for sling.com on 2026-10-13; the fetched sling.com pages did not show this FAQ text, so confirm it in the account after cancelling.","issues":["cancel_service"],"source":"https://www.sling.com/","last_verified":"2026-10-13"}]},{"issue":"refund_request","summary":"Sling does not refund or credit prepaid or partial months after cancellation; ask only about charges that are errors or that came after a completed cancellation.","evidence":["billing details","cancellation confirmation","card statement"],"steps":[{"do":"Check the charge in billing details against your cancellation date.","channel":"billing-details"},{"do":"For a charge after a completed cancellation or a billing error, contact Sling through the Help Center and ask for a refund of that charge.","channel":"help-contact"},{"do":"If Sling refuses a refund for a charge after a completed cancellation, dispute the charge with your card issuer."}],"facts":[{"kind":"policy","claim":"\"Programming fees are charged monthly in advance and no credits or refunds will be issued for partial or prepaid months after cancellation.\"","issues":["refund_request","cancel_service"],"source":"https://www.sling.com/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Sling's checkout billing terms say: \"No refunds or credits for prepaid or partial months of service.\"","issues":["refund_request"],"source":"https://www.sling.com/cart/domestic/payment","last_verified":"2026-10-13"}]},{"issue":"free_trial_conversion","summary":"Sling's introductory offer needs an email address and credit card and moves to the everyday monthly price after the first month unless you cancel online.","evidence":["offer terms at sign-up","sign-up date","cancellation confirmation","the first full-price charge"],"steps":[{"do":"Cancel online before the first month ends if you do not want to pay the everyday price.","channel":"cancel-online"}],"facts":[{"kind":"policy","claim":"Sling's offer details: \"Must provide email address and credit card.\" \"After one month, you will be billed for Sling monthly at the everyday price unless you go online to cancel.\" The offer is \"Available to new customers upon account activation. One per customer.\"","issues":["free_trial_conversion","bill_increase"],"source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}]},{"issue":"bill_increase","summary":"After a promotional period Sling charges the regular monthly price automatically, and Sling says prices can change without notice; cancel online before the next billing date if you do not accept the new price.","evidence":["last bill before the increase","first bill after","offer terms"],"steps":[{"do":"Compare the charges in billing details.","channel":"billing-details"},{"do":"If you do not accept the new price, cancel online before the next billing date.","channel":"cancel-online"}],"facts":[{"kind":"policy","claim":"\"After any promotional period, you will automatically be charged monthly in advance\" until you cancel on Sling.com.","issues":["bill_increase"],"source":"https://www.sling.com/cart/domestic/payment","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"All prices, fees, charges, services, programming, features, functionality and offers subject to change without notice.\" State and local taxes apply.","issues":["bill_increase"],"source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}]}],"known_blockers":["Online cancellation, pause and billing details need the account holder's Sling sign-in.","Sling's Help Center and Terms of Use render only in a browser; a support phone number and chat hours could not be verified.","Sling's pages checked here do not say how to cancel a subscription billed by an app store or device platform."]},"playbooks":{"cancel_service":{"company":{"id":"sling-tv","name":"Sling TV","sector":"subscription","website":"https://www.sling.com","account_url":"https://www.sling.com/account"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel online in Sling My Account before the next billing date. Fees are charged monthly in advance and there is no refund for the rest of the month. A free pause of up to 3 months is offered instead.","evidence":["cancellation confirmation email or screen","date cancelled","billing details"],"steps":[{"do":"Sign in to Sling My Account and complete the cancellation (the account page links it as \"Continue canceling\").","channel":{"id":"cancel-online","type":"portal","label":"Sling My Account, cancel subscription (online cancellation)","value":"https://www.sling.com/my-account/cancel/domestic/review","purposes":["cancel_service","free_trial_conversion","bill_increase"],"access":"login","notes":"Linked as \"Continue canceling\" from the Sling account page. Sling's pages say to cancel on Sling.com.","source":"https://www.sling.com/account","last_verified":"2026-10-13"}},{"do":"Cancel before the next billing date to avoid another monthly charge.","channel":{"id":"cancel-online","type":"portal","label":"Sling My Account, cancel subscription (online cancellation)","value":"https://www.sling.com/my-account/cancel/domestic/review","purposes":["cancel_service","free_trial_conversion","bill_increase"],"access":"login","notes":"Linked as \"Continue canceling\" from the Sling account page. Sling's pages say to cancel on Sling.com.","source":"https://www.sling.com/account","last_verified":"2026-10-13"}},{"do":"If you pause instead, cancel online before the pause ends or the regular monthly bill resumes.","channel":{"id":"pause-subscription","type":"portal","label":"Sling My Account, pause subscription (up to 3 months at no charge)","value":"https://www.sling.com/my-account/pause-subscription","purposes":["cancel_service"],"access":"login","notes":"After the pause, the regular monthly bill resumes unless you cancel online first.","source":"https://www.sling.com/account","last_verified":"2026-10-13"}},{"do":"If you cannot cancel online, use the Help Center contact page.","channel":{"id":"help-contact","type":"portal","label":"Sling Help Center, How to Contact Sling TV","value":"https://www.sling.com/help/en/contact-us","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Sling's offer details link here as the Help Center contact page. The page renders only in a browser; its phone, chat and hours were not readable on 2026-10-13.","source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}}],"channels":[{"id":"cancel-online","type":"portal","label":"Sling My Account, cancel subscription (online cancellation)","value":"https://www.sling.com/my-account/cancel/domestic/review","purposes":["cancel_service","free_trial_conversion","bill_increase"],"access":"login","notes":"Linked as \"Continue canceling\" from the Sling account page. Sling's pages say to cancel on Sling.com.","source":"https://www.sling.com/account","last_verified":"2026-10-13"},{"id":"pause-subscription","type":"portal","label":"Sling My Account, pause subscription (up to 3 months at no charge)","value":"https://www.sling.com/my-account/pause-subscription","purposes":["cancel_service"],"access":"login","notes":"After the pause, the regular monthly bill resumes unless you cancel online first.","source":"https://www.sling.com/account","last_verified":"2026-10-13"},{"id":"help-contact","type":"portal","label":"Sling Help Center, How to Contact Sling TV","value":"https://www.sling.com/help/en/contact-us","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Sling's offer details link here as the Help Center contact page. The page renders only in a browser; its phone, chat and hours were not readable on 2026-10-13.","source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"},{"id":"help-cancel-article","type":"portal","label":"Sling Help Center, Pause or cancel your subscription (FAQ on refunds, deleted app, charges after cancelling)","value":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","purposes":["cancel_service","refund_request"],"notes":"The page lists questions such as \"I deleted the app, will that cancel my subscription?\", \"I'm still being charged for a cancelled subscription, now what?\" and \"I don't see the option to cancel, now what?\". The answers render only in a browser and were not read on 2026-10-13.","source":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"\"Your credit card will be charged monthly for applicable subscription until you cancel your service.\" Sling's home page says to \"Cancel on Sling.com or visit our Help Center to contact us,\" and that you can add and drop services at any time with \"no long-term contracts.\"","issues":["cancel_service"],"source":"https://www.sling.com/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Sling's account page says: \"You can pause your subscription for up to 3 months at no charge.\" After the pause period you are charged your regular monthly bill unless you cancel online first.","issues":["cancel_service"],"source":"https://www.sling.com/account","last_verified":"2026-10-13"},{"kind":"policy","claim":"Monthly subscribers keep access until the period they paid for ends: \"You'll continue to have access to Sling until the period you've paid for ends and won't be charged again until you resubscribe.\" Read from search-result text for sling.com on 2026-10-13; the fetched sling.com pages did not show this FAQ text, so confirm it in the account after cancelling.","issues":["cancel_service"],"source":"https://www.sling.com/","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-contact","type":"portal","label":"Sling Help Center, How to Contact Sling TV","value":"https://www.sling.com/help/en/contact-us","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Sling's offer details link here as the Help Center contact page. The page renders only in a browser; its phone, chat and hours were not readable on 2026-10-13.","source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation, pause and billing details need the account holder's Sling sign-in.","Sling's Help Center and Terms of Use render only in a browser; a support phone number and chat hours could not be verified.","Sling's pages checked here do not say how to cancel a subscription billed by an app store or device platform."],"security":{"official_domains":["sling.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":12,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 13 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Sling TV is a live TV streaming service. EchoStar's website (checked 2026-10-13) describes EchoStar as \"the parent company of DISH Network, Boost Mobile, Sling TV, and Hughes Network Systems\"; DISH Network has a separate entry (dish-network). Sling's Help Center articles and Terms of Use (https://www.sling.com/offer-details/disclaimers/terms-of-use) render only in a browser, so on 2026-10-13 only their headings could be read: the Terms of Use, the help-article answers, the support phone number and chat hours were not checked. Values here come from Sling's home page, checkout billing page, offer details and account page.","warnings":[]},"refund_request":{"company":{"id":"sling-tv","name":"Sling TV","sector":"subscription","website":"https://www.sling.com","account_url":"https://www.sling.com/account"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Sling does not refund or credit prepaid or partial months after cancellation; ask only about charges that are errors or that came after a completed cancellation.","evidence":["billing details","cancellation confirmation","card statement"],"steps":[{"do":"Check the charge in billing details against your cancellation date.","channel":{"id":"billing-details","type":"portal","label":"Sling My Account, billing details","value":"https://www.sling.com/my-account/billing-details","purposes":["billing_error","unauthorized_charge","refund_request","bill_increase"],"access":"login","source":"https://www.sling.com/account","last_verified":"2026-10-13"}},{"do":"For a charge after a completed cancellation or a billing error, contact Sling through the Help Center and ask for a refund of that charge.","channel":{"id":"help-contact","type":"portal","label":"Sling Help Center, How to Contact Sling TV","value":"https://www.sling.com/help/en/contact-us","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Sling's offer details link here as the Help Center contact page. The page renders only in a browser; its phone, chat and hours were not readable on 2026-10-13.","source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}},{"do":"If Sling refuses a refund for a charge after a completed cancellation, dispute the charge with your card issuer."}],"channels":[{"id":"billing-details","type":"portal","label":"Sling My Account, billing details","value":"https://www.sling.com/my-account/billing-details","purposes":["billing_error","unauthorized_charge","refund_request","bill_increase"],"access":"login","source":"https://www.sling.com/account","last_verified":"2026-10-13"},{"id":"help-contact","type":"portal","label":"Sling Help Center, How to Contact Sling TV","value":"https://www.sling.com/help/en/contact-us","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Sling's offer details link here as the Help Center contact page. The page renders only in a browser; its phone, chat and hours were not readable on 2026-10-13.","source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"},{"id":"help-cancel-article","type":"portal","label":"Sling Help Center, Pause or cancel your subscription (FAQ on refunds, deleted app, charges after cancelling)","value":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","purposes":["cancel_service","refund_request"],"notes":"The page lists questions such as \"I deleted the app, will that cancel my subscription?\", \"I'm still being charged for a cancelled subscription, now what?\" and \"I don't see the option to cancel, now what?\". The answers render only in a browser and were not read on 2026-10-13.","source":"https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"\"Programming fees are charged monthly in advance and no credits or refunds will be issued for partial or prepaid months after cancellation.\"","issues":["refund_request","cancel_service"],"source":"https://www.sling.com/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Sling's checkout billing terms say: \"No refunds or credits for prepaid or partial months of service.\"","issues":["refund_request"],"source":"https://www.sling.com/cart/domestic/payment","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-contact","type":"portal","label":"Sling Help Center, How to Contact Sling TV","value":"https://www.sling.com/help/en/contact-us","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Sling's offer details link here as the Help Center contact page. The page renders only in a browser; its phone, chat and hours were not readable on 2026-10-13.","source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation, pause and billing details need the account holder's Sling sign-in.","Sling's Help Center and Terms of Use render only in a browser; a support phone number and chat hours could not be verified.","Sling's pages checked here do not say how to cancel a subscription billed by an app store or device platform."],"security":{"official_domains":["sling.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":12,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 13 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Sling TV is a live TV streaming service. EchoStar's website (checked 2026-10-13) describes EchoStar as \"the parent company of DISH Network, Boost Mobile, Sling TV, and Hughes Network Systems\"; DISH Network has a separate entry (dish-network). Sling's Help Center articles and Terms of Use (https://www.sling.com/offer-details/disclaimers/terms-of-use) render only in a browser, so on 2026-10-13 only their headings could be read: the Terms of Use, the help-article answers, the support phone number and chat hours were not checked. Values here come from Sling's home page, checkout billing page, offer details and account page.","warnings":[]},"free_trial_conversion":{"company":{"id":"sling-tv","name":"Sling TV","sector":"subscription","website":"https://www.sling.com","account_url":"https://www.sling.com/account"},"issue":{"id":"free_trial_conversion","name":"Charged after a free trial"},"playbook_source":"company","summary":"Sling's introductory offer needs an email address and credit card and moves to the everyday monthly price after the first month unless you cancel online.","evidence":["offer terms at sign-up","sign-up date","cancellation confirmation","the first full-price charge"],"steps":[{"do":"Cancel online before the first month ends if you do not want to pay the everyday price.","channel":{"id":"cancel-online","type":"portal","label":"Sling My Account, cancel subscription (online cancellation)","value":"https://www.sling.com/my-account/cancel/domestic/review","purposes":["cancel_service","free_trial_conversion","bill_increase"],"access":"login","notes":"Linked as \"Continue canceling\" from the Sling account page. Sling's pages say to cancel on Sling.com.","source":"https://www.sling.com/account","last_verified":"2026-10-13"}}],"channels":[{"id":"cancel-online","type":"portal","label":"Sling My Account, cancel subscription (online cancellation)","value":"https://www.sling.com/my-account/cancel/domestic/review","purposes":["cancel_service","free_trial_conversion","bill_increase"],"access":"login","notes":"Linked as \"Continue canceling\" from the Sling account page. Sling's pages say to cancel on Sling.com.","source":"https://www.sling.com/account","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Sling's offer details: \"Must provide email address and credit card.\" \"After one month, you will be billed for Sling monthly at the everyday price unless you go online to cancel.\" The offer is \"Available to new customers upon account activation. One per customer.\"","issues":["free_trial_conversion","bill_increase"],"source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-contact","type":"portal","label":"Sling Help Center, How to Contact Sling TV","value":"https://www.sling.com/help/en/contact-us","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Sling's offer details link here as the Help Center contact page. The page renders only in a browser; its phone, chat and hours were not readable on 2026-10-13.","source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation, pause and billing details need the account holder's Sling sign-in.","Sling's Help Center and Terms of Use render only in a browser; a support phone number and chat hours could not be verified.","Sling's pages checked here do not say how to cancel a subscription billed by an app store or device platform."],"security":{"official_domains":["sling.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":12,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 13 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Sling TV is a live TV streaming service. EchoStar's website (checked 2026-10-13) describes EchoStar as \"the parent company of DISH Network, Boost Mobile, Sling TV, and Hughes Network Systems\"; DISH Network has a separate entry (dish-network). Sling's Help Center articles and Terms of Use (https://www.sling.com/offer-details/disclaimers/terms-of-use) render only in a browser, so on 2026-10-13 only their headings could be read: the Terms of Use, the help-article answers, the support phone number and chat hours were not checked. Values here come from Sling's home page, checkout billing page, offer details and account page.","warnings":[]},"bill_increase":{"company":{"id":"sling-tv","name":"Sling TV","sector":"subscription","website":"https://www.sling.com","account_url":"https://www.sling.com/account"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"After a promotional period Sling charges the regular monthly price automatically, and Sling says prices can change without notice; cancel online before the next billing date if you do not accept the new price.","evidence":["last bill before the increase","first bill after","offer terms"],"steps":[{"do":"Compare the charges in billing details.","channel":{"id":"billing-details","type":"portal","label":"Sling My Account, billing details","value":"https://www.sling.com/my-account/billing-details","purposes":["billing_error","unauthorized_charge","refund_request","bill_increase"],"access":"login","source":"https://www.sling.com/account","last_verified":"2026-10-13"}},{"do":"If you do not accept the new price, cancel online before the next billing date.","channel":{"id":"cancel-online","type":"portal","label":"Sling My Account, cancel subscription (online cancellation)","value":"https://www.sling.com/my-account/cancel/domestic/review","purposes":["cancel_service","free_trial_conversion","bill_increase"],"access":"login","notes":"Linked as \"Continue canceling\" from the Sling account page. Sling's pages say to cancel on Sling.com.","source":"https://www.sling.com/account","last_verified":"2026-10-13"}}],"channels":[{"id":"cancel-online","type":"portal","label":"Sling My Account, cancel subscription (online cancellation)","value":"https://www.sling.com/my-account/cancel/domestic/review","purposes":["cancel_service","free_trial_conversion","bill_increase"],"access":"login","notes":"Linked as \"Continue canceling\" from the Sling account page. Sling's pages say to cancel on Sling.com.","source":"https://www.sling.com/account","last_verified":"2026-10-13"},{"id":"billing-details","type":"portal","label":"Sling My Account, billing details","value":"https://www.sling.com/my-account/billing-details","purposes":["billing_error","unauthorized_charge","refund_request","bill_increase"],"access":"login","source":"https://www.sling.com/account","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"\"After any promotional period, you will automatically be charged monthly in advance\" until you cancel on Sling.com.","issues":["bill_increase"],"source":"https://www.sling.com/cart/domestic/payment","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"All prices, fees, charges, services, programming, features, functionality and offers subject to change without notice.\" State and local taxes apply.","issues":["bill_increase"],"source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-contact","type":"portal","label":"Sling Help Center, How to Contact Sling TV","value":"https://www.sling.com/help/en/contact-us","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Sling's offer details link here as the Help Center contact page. The page renders only in a browser; its phone, chat and hours were not readable on 2026-10-13.","source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation, pause and billing details need the account holder's Sling sign-in.","Sling's Help Center and Terms of Use render only in a browser; a support phone number and chat hours could not be verified.","Sling's pages checked here do not say how to cancel a subscription billed by an app store or device platform."],"security":{"official_domains":["sling.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":12,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 13 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Sling TV is a live TV streaming service. EchoStar's website (checked 2026-10-13) describes EchoStar as \"the parent company of DISH Network, Boost Mobile, Sling TV, and Hughes Network Systems\"; DISH Network has a separate entry (dish-network). Sling's Help Center articles and Terms of Use (https://www.sling.com/offer-details/disclaimers/terms-of-use) render only in a browser, so on 2026-10-13 only their headings could be read: the Terms of Use, the help-article answers, the support phone number and chat hours were not checked. Values here come from Sling's home page, checkout billing page, offer details and account page.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-contact","type":"portal","label":"Sling Help Center, How to Contact Sling TV","value":"https://www.sling.com/help/en/contact-us","purposes":["cancel_service","refund_request","billing_error","unauthorized_charge"],"notes":"Sling's offer details link here as the Help Center contact page. The page renders only in a browser; its phone, chat and hours were not readable on 2026-10-13.","source":"https://www.sling.com/aemedge/modals/try-sling-offer-details","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":[]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["sling.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":12,"search_snippet":1},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 13 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}