{"id":"sixt","page":"https://escalate.alexgaoth.com/#/c/sixt","html":"https://escalate.alexgaoth.com/c/sixt/","generated":"2026-10-15","company":{"id":"sixt","name":"SIXT (USA)","aliases":["sixt rent a car","sixt car rental","sixt usa"],"sector":"car_rental","website":"https://www.sixt.com","account_url":"https://www.sixt.com/help-center/articles/invoice/","regulators":["ftc"],"notes":"SIXT US rentals. Tolls, violations and damage claims are billed separately from the final invoice. SIXT+ car subscriptions have separate terms and are not covered. Values come from sixt.com pages as shown in official-domain search results; sixt.com returned HTTP 403 to direct fetches. Fee amounts can differ by state and agreement version.","channels":[{"id":"customer-service-phone","type":"phone","label":"SIXT USA customer service (1-888-SIXT-CAR)","value":"+1-888-749-8227","purposes":["billing_error","deposit_refund","reservation_problem","poor_service"],"notes":"Relay calls are accepted for deaf and hard-of-hearing customers.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"},{"id":"damage-roadside-phone","type":"phone","label":"SIXT USA damage and breakdown line (report damage by phone first, then in writing)","value":"+1-888-749-8543","hours":"24/7","purposes":["damage_claim","safety_incident"],"source":"https://www.sixt.com/help-center/articles/vehicle-damage/","last_verified":"2026-10-12"},{"id":"claims-phone","type":"phone","label":"SIXT Customer Claims / Liability Department (USA)","value":"+1-888-749-8555","purposes":["damage_claim"],"notes":"The accident FAQ says to choose option 1 for the Liability Department.","source":"https://www.sixt.com/faqs/commercial-claims/","last_verified":"2026-10-12"},{"id":"claims-email","type":"email","label":"SIXT USA claims management","value":"claimsmanagement-usa@sixt.com","purposes":["damage_claim"],"notes":"Put your SIXT damage number in the subject line.","source":"https://www.sixt.com/files/helpenter/insurance-categories/credit-card-insurance/mastercard.pdf","last_verified":"2026-10-12"},{"id":"invoices","type":"portal","label":"My Bookings invoices and Customer Support request form","value":"https://www.sixt.com/help-center/articles/invoice/","purposes":["billing_error"],"access":"login","notes":"Final invoices appear within 3 days of return; self-service covers rentals up to 6 months old, older copies by support ticket.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"written_complaint","channel":"invoices","note":"For damage claims, write to claims management and ask for photos, repair invoices and the fleet utilization log."},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","note":"SIXT US terms require individual AAA arbitration after notice and 30 days, with jury and class waivers."},{"rung":"small_claims"}],"playbooks":[{"issue":"damage_claim","summary":"Report damage by phone at once and confirm in writing; deal with SIXT claims management using the damage number.","evidence":["rental agreement","SIXT damage number","police report and incident number","your photos at pickup and return","insurance or card benefit claim details"],"steps":[{"do":"Report any damage immediately by phone, then confirm it in writing. After an accident, get a police report and keep the incident number.","channel":"damage-roadside-phone"},{"do":"Write to claims management with the damage number in the subject line; ask for photos, the repair invoice or estimate, and how fees were calculated.","channel":"claims-email"},{"do":"Give SIXT your credit card insurer's claim details if you use card coverage; SIXT says it cannot bill the card insurer without them."},{"do":"If the claim is unsupported, dispute the charge with your card issuer."}],"facts":[{"kind":"policy","claim":"SIXT says that if you are not at fault, pursuing the other party does not absolve you of your contractual obligation to pay SIXT for the damage.","issues":["damage_claim"],"source":"https://www.sixt.com/help-center/articles/vehicle-damage/","last_verified":"2026-10-12"}]},{"issue":"billing_error","summary":"Toll and cleaning fees follow the rental terms; ask customer support through the request form with the rental agreement number.","evidence":["invoice","rental agreement","toll statements","photos of the car's condition at return"],"steps":[{"do":"Download the final invoice from My Bookings (within 3 days of return).","channel":"invoices"},{"do":"Send the question through the Customer Support request form or call customer service with the rental agreement number.","channel":"customer-service-phone"},{"do":"If not corrected, dispute the charge with your card issuer."}],"facts":[{"kind":"fee","claim":"SIXT's US terms charge an administrative fee of $15.99 per usage day, up to $99 per rental agreement, plus the toll, when an automated toll lane is used without your own transponder or a SIXT toll product.","issues":["billing_error"],"source":"https://www.sixt.com/shared/t-c/sixt_US_en_CALIFORNIA.pdf","last_verified":"2026-10-12"},{"kind":"fee","claim":"The California rental agreement allows a reasonable cleaning fee not to exceed $400 if the car is returned substantially less clean or with evidence of smoking or vaping; SIXT's US fleet is smoke-free.","issues":["billing_error"],"source":"https://www.sixt.com/shared/t-c/sixt_US_en_CALIFORNIA.pdf","last_verified":"2026-10-12"}]},{"issue":"deposit_refund","summary":"SIXT releases the deposit hold shortly after return; the bank then takes several business days.","evidence":["rental agreement","return time","card statement showing the hold"],"steps":[{"do":"Wait the bank's clearing time after return."},{"do":"If the hold is still there after that, call customer service, then your card issuer.","channel":"customer-service-phone"}],"facts":[{"kind":"deadline","claim":"SIXT says the deposit is released within one business day after return, and the bank clears the hold within 3-10 business days depending on the card type.","issues":["deposit_refund"],"source":"https://www.sixt.com/help-center/articles/how-much-deposit-does-sixt-take-and-what-determines-the-amount/","last_verified":"2026-10-12"},{"kind":"limit","claim":"SIXT's US deposit for standard vehicles is the rental amount plus USD 300 at some locations and plus USD 200 at others; some non-airport branches in Texas, Colorado, Louisiana, Minnesota, Illinois and Indiana require more.","issues":["deposit_refund"],"source":"https://www.sixt.com/help-center/articles/how-much-deposit-does-sixt-take-in-the-usa/","last_verified":"2026-10-12"}]}],"known_blockers":["sixt.com returns HTTP 403 to automated fetches.","Invoices and the support request form are in My Bookings and may need sign-in."],"official_domains":["sixt.com"],"security":{"never_asks":[{"kind":"policy","claim":"SIXT says it will never ask for your SIXT account user name or password by email.","source":"https://www.sixt.com/pages/privacy/","last_verified":"2026-10-04"}]}},"playbooks":{"damage_claim":{"company":{"id":"sixt","name":"SIXT (USA)","sector":"car_rental","website":"https://www.sixt.com","account_url":"https://www.sixt.com/help-center/articles/invoice/"},"issue":{"id":"damage_claim","name":"Damage charge after a rental or stay"},"playbook_source":"company","summary":"Report damage by phone at once and confirm in writing; deal with SIXT claims management using the damage number.","evidence":["rental agreement","SIXT damage number","police report and incident number","your photos at pickup and return","insurance or card benefit claim details"],"steps":[{"do":"Report any damage immediately by phone, then confirm it in writing. After an accident, get a police report and keep the incident number.","channel":{"id":"damage-roadside-phone","type":"phone","label":"SIXT USA damage and breakdown line (report damage by phone first, then in writing)","value":"+1-888-749-8543","hours":"24/7","purposes":["damage_claim","safety_incident"],"source":"https://www.sixt.com/help-center/articles/vehicle-damage/","last_verified":"2026-10-12"}},{"do":"Write to claims management with the damage number in the subject line; ask for photos, the repair invoice or estimate, and how fees were calculated.","channel":{"id":"claims-email","type":"email","label":"SIXT USA claims management","value":"claimsmanagement-usa@sixt.com","purposes":["damage_claim"],"notes":"Put your SIXT damage number in the subject line.","source":"https://www.sixt.com/files/helpenter/insurance-categories/credit-card-insurance/mastercard.pdf","last_verified":"2026-10-12"}},{"do":"Give SIXT your credit card insurer's claim details if you use card coverage; SIXT says it cannot bill the card insurer without them."},{"do":"If the claim is unsupported, dispute the charge with your card issuer."}],"channels":[{"id":"damage-roadside-phone","type":"phone","label":"SIXT USA damage and breakdown line (report damage by phone first, then in writing)","value":"+1-888-749-8543","hours":"24/7","purposes":["damage_claim","safety_incident"],"source":"https://www.sixt.com/help-center/articles/vehicle-damage/","last_verified":"2026-10-12"},{"id":"claims-phone","type":"phone","label":"SIXT Customer Claims / Liability Department (USA)","value":"+1-888-749-8555","purposes":["damage_claim"],"notes":"The accident FAQ says to choose option 1 for the Liability Department.","source":"https://www.sixt.com/faqs/commercial-claims/","last_verified":"2026-10-12"},{"id":"claims-email","type":"email","label":"SIXT USA claims management","value":"claimsmanagement-usa@sixt.com","purposes":["damage_claim"],"notes":"Put your SIXT damage number in the subject line.","source":"https://www.sixt.com/files/helpenter/insurance-categories/credit-card-insurance/mastercard.pdf","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"SIXT says that if you are not at fault, pursuing the other party does not absolve you of your contractual obligation to pay SIXT for the damage.","issues":["damage_claim"],"source":"https://www.sixt.com/help-center/articles/vehicle-damage/","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"SIXT USA customer service (1-888-SIXT-CAR)","value":"+1-888-749-8227","purposes":["billing_error","deposit_refund","reservation_problem","poor_service"],"notes":"Relay calls are accepted for deaf and hard-of-hearing customers.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","note":"For damage claims, write to claims management and ask for photos, repair invoices and the fleet utilization log.","channel":{"id":"invoices","type":"portal","label":"My Bookings invoices and Customer Support request form","value":"https://www.sixt.com/help-center/articles/invoice/","purposes":["billing_error"],"access":"login","notes":"Final invoices appear within 3 days of return; self-service covers rentals up to 6 months old, older copies by support ticket.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"SIXT US terms require individual AAA arbitration after notice and 30 days, with jury and class waivers."},{"index":5,"rung":"small_claims"}],"known_blockers":["sixt.com returns HTTP 403 to automated fetches.","Invoices and the support request form are in My Bookings and may need sign-in."],"security":{"official_domains":["sixt.com"],"never_asks":[{"kind":"policy","claim":"SIXT says it will never ask for your SIXT account user name or password by email.","source":"https://www.sixt.com/pages/privacy/","last_verified":"2026-10-04"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":11},"last_verified":"2026-10-12","oldest_verified":"2026-10-04","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 11 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"SIXT US rentals. Tolls, violations and damage claims are billed separately from the final invoice. SIXT+ car subscriptions have separate terms and are not covered. Values come from sixt.com pages as shown in official-domain search results; sixt.com returned HTTP 403 to direct fetches. Fee amounts can differ by state and agreement version.","warnings":[]},"billing_error":{"company":{"id":"sixt","name":"SIXT (USA)","sector":"car_rental","website":"https://www.sixt.com","account_url":"https://www.sixt.com/help-center/articles/invoice/"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Toll and cleaning fees follow the rental terms; ask customer support through the request form with the rental agreement number.","evidence":["invoice","rental agreement","toll statements","photos of the car's condition at return"],"steps":[{"do":"Download the final invoice from My Bookings (within 3 days of return).","channel":{"id":"invoices","type":"portal","label":"My Bookings invoices and Customer Support request form","value":"https://www.sixt.com/help-center/articles/invoice/","purposes":["billing_error"],"access":"login","notes":"Final invoices appear within 3 days of return; self-service covers rentals up to 6 months old, older copies by support ticket.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}},{"do":"Send the question through the Customer Support request form or call customer service with the rental agreement number.","channel":{"id":"customer-service-phone","type":"phone","label":"SIXT USA customer service (1-888-SIXT-CAR)","value":"+1-888-749-8227","purposes":["billing_error","deposit_refund","reservation_problem","poor_service"],"notes":"Relay calls are accepted for deaf and hard-of-hearing customers.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}},{"do":"If not corrected, dispute the charge with your card issuer."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"SIXT USA customer service (1-888-SIXT-CAR)","value":"+1-888-749-8227","purposes":["billing_error","deposit_refund","reservation_problem","poor_service"],"notes":"Relay calls are accepted for deaf and hard-of-hearing customers.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"},{"id":"invoices","type":"portal","label":"My Bookings invoices and Customer Support request form","value":"https://www.sixt.com/help-center/articles/invoice/","purposes":["billing_error"],"access":"login","notes":"Final invoices appear within 3 days of return; self-service covers rentals up to 6 months old, older copies by support ticket.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}],"facts":[{"kind":"fee","claim":"SIXT's US terms charge an administrative fee of $15.99 per usage day, up to $99 per rental agreement, plus the toll, when an automated toll lane is used without your own transponder or a SIXT toll product.","issues":["billing_error"],"source":"https://www.sixt.com/shared/t-c/sixt_US_en_CALIFORNIA.pdf","last_verified":"2026-10-12"},{"kind":"fee","claim":"The California rental agreement allows a reasonable cleaning fee not to exceed $400 if the car is returned substantially less clean or with evidence of smoking or vaping; SIXT's US fleet is smoke-free.","issues":["billing_error"],"source":"https://www.sixt.com/shared/t-c/sixt_US_en_CALIFORNIA.pdf","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"SIXT USA customer service (1-888-SIXT-CAR)","value":"+1-888-749-8227","purposes":["billing_error","deposit_refund","reservation_problem","poor_service"],"notes":"Relay calls are accepted for deaf and hard-of-hearing customers.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","note":"For damage claims, write to claims management and ask for photos, repair invoices and the fleet utilization log.","channel":{"id":"invoices","type":"portal","label":"My Bookings invoices and Customer Support request form","value":"https://www.sixt.com/help-center/articles/invoice/","purposes":["billing_error"],"access":"login","notes":"Final invoices appear within 3 days of return; self-service covers rentals up to 6 months old, older copies by support ticket.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"SIXT US terms require individual AAA arbitration after notice and 30 days, with jury and class waivers."},{"index":5,"rung":"small_claims"}],"known_blockers":["sixt.com returns HTTP 403 to automated fetches.","Invoices and the support request form are in My Bookings and may need sign-in."],"security":{"official_domains":["sixt.com"],"never_asks":[{"kind":"policy","claim":"SIXT says it will never ask for your SIXT account user name or password by email.","source":"https://www.sixt.com/pages/privacy/","last_verified":"2026-10-04"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":11},"last_verified":"2026-10-12","oldest_verified":"2026-10-04","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 11 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"SIXT US rentals. Tolls, violations and damage claims are billed separately from the final invoice. SIXT+ car subscriptions have separate terms and are not covered. Values come from sixt.com pages as shown in official-domain search results; sixt.com returned HTTP 403 to direct fetches. Fee amounts can differ by state and agreement version.","warnings":[]},"deposit_refund":{"company":{"id":"sixt","name":"SIXT (USA)","sector":"car_rental","website":"https://www.sixt.com","account_url":"https://www.sixt.com/help-center/articles/invoice/"},"issue":{"id":"deposit_refund","name":"Deposit not returned"},"playbook_source":"company","summary":"SIXT releases the deposit hold shortly after return; the bank then takes several business days.","evidence":["rental agreement","return time","card statement showing the hold"],"steps":[{"do":"Wait the bank's clearing time after return."},{"do":"If the hold is still there after that, call customer service, then your card issuer.","channel":{"id":"customer-service-phone","type":"phone","label":"SIXT USA customer service (1-888-SIXT-CAR)","value":"+1-888-749-8227","purposes":["billing_error","deposit_refund","reservation_problem","poor_service"],"notes":"Relay calls are accepted for deaf and hard-of-hearing customers.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"SIXT USA customer service (1-888-SIXT-CAR)","value":"+1-888-749-8227","purposes":["billing_error","deposit_refund","reservation_problem","poor_service"],"notes":"Relay calls are accepted for deaf and hard-of-hearing customers.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"SIXT says the deposit is released within one business day after return, and the bank clears the hold within 3-10 business days depending on the card type.","issues":["deposit_refund"],"source":"https://www.sixt.com/help-center/articles/how-much-deposit-does-sixt-take-and-what-determines-the-amount/","last_verified":"2026-10-12"},{"kind":"limit","claim":"SIXT's US deposit for standard vehicles is the rental amount plus USD 300 at some locations and plus USD 200 at others; some non-airport branches in Texas, Colorado, Louisiana, Minnesota, Illinois and Indiana require more.","issues":["deposit_refund"],"source":"https://www.sixt.com/help-center/articles/how-much-deposit-does-sixt-take-in-the-usa/","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"SIXT USA customer service (1-888-SIXT-CAR)","value":"+1-888-749-8227","purposes":["billing_error","deposit_refund","reservation_problem","poor_service"],"notes":"Relay calls are accepted for deaf and hard-of-hearing customers.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","note":"For damage claims, write to claims management and ask for photos, repair invoices and the fleet utilization log.","channel":{"id":"invoices","type":"portal","label":"My Bookings invoices and Customer Support request form","value":"https://www.sixt.com/help-center/articles/invoice/","purposes":["billing_error"],"access":"login","notes":"Final invoices appear within 3 days of return; self-service covers rentals up to 6 months old, older copies by support ticket.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"SIXT US terms require individual AAA arbitration after notice and 30 days, with jury and class waivers."},{"index":5,"rung":"small_claims"}],"known_blockers":["sixt.com returns HTTP 403 to automated fetches.","Invoices and the support request form are in My Bookings and may need sign-in."],"security":{"official_domains":["sixt.com"],"never_asks":[{"kind":"policy","claim":"SIXT says it will never ask for your SIXT account user name or password by email.","source":"https://www.sixt.com/pages/privacy/","last_verified":"2026-10-04"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":11},"last_verified":"2026-10-12","oldest_verified":"2026-10-04","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 11 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"SIXT US rentals. Tolls, violations and damage claims are billed separately from the final invoice. SIXT+ car subscriptions have separate terms and are not covered. Values come from sixt.com pages as shown in official-domain search results; sixt.com returned HTTP 403 to direct fetches. Fee amounts can differ by state and agreement version.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"SIXT USA customer service (1-888-SIXT-CAR)","value":"+1-888-749-8227","purposes":["billing_error","deposit_refund","reservation_problem","poor_service"],"notes":"Relay calls are accepted for deaf and hard-of-hearing customers.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","note":"For damage claims, write to claims management and ask for photos, repair invoices and the fleet utilization log.","channel":{"id":"invoices","type":"portal","label":"My Bookings invoices and Customer Support request form","value":"https://www.sixt.com/help-center/articles/invoice/","purposes":["billing_error"],"access":"login","notes":"Final invoices appear within 3 days of return; self-service covers rentals up to 6 months old, older copies by support ticket.","source":"https://www.sixt.com/help-center/articles/invoice/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"SIXT US terms require individual AAA arbitration after notice and 30 days, with jury and class waivers."},{"index":5,"rung":"small_claims"}],"security":{"official_domains":["sixt.com"],"never_asks":[{"kind":"policy","claim":"SIXT says it will never ask for your SIXT account user name or password by email.","source":"https://www.sixt.com/pages/privacy/","last_verified":"2026-10-04"}],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":11},"last_verified":"2026-10-12","oldest_verified":"2026-10-04","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 11 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"car_rental","title":"Car rentals — how complaints work","last_verified":"2026-10-12","file":"guides/car_rental.md","page":"https://escalate.alexgaoth.com/#/guides/car_rental"}}