{"id":"progressive","page":"https://escalate.alexgaoth.com/#/c/progressive","html":"https://escalate.alexgaoth.com/c/progressive/","generated":"2026-10-15","company":{"id":"progressive","name":"Progressive","aliases":["progressive insurance","the progressive corporation","progressive auto insurance","progressive home"],"sector":"insurance_property","parent":"The Progressive Corporation","website":"https://www.progressive.com","account_url":"https://www.progressive.com/rp/login","regulators":[],"channels":[{"id":"claims-phone","type":"phone","label":"Report a claim or ask about a claim","value":"+1-800-776-4737","purposes":["claim_denial","claim_delay"],"access":"open","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"},{"id":"customer-service-phone","type":"phone","label":"General customer service","value":"+1-888-671-4405","hours":"24/7","purposes":["bill_increase","billing_error","cancel_service","poor_service"],"source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"main-phone","type":"phone","label":"Main line (the contact page also gives it for reporting a claim)","value":"+1-855-347-3939","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"spanish-phone","type":"phone","label":"Servicio al cliente y reclamos en español","value":"+1-833-951-4271","hours":"Customer service 6:00 AM - 12:00 AM EST daily; claims 7:00 AM - 7:30 PM CST daily","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"roadside-phone","type":"phone","label":"Roadside assistance","value":"+1-877-537-7878","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"},{"id":"claims-online","type":"web_form","label":"Report a claim online","value":"https://www.progressive.com/support/report-a-claim/","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"claim-status","type":"portal","label":"View the status of an existing claim","value":"https://account.apps.progressive.com/access/ez-claim/claim-info","purposes":["claim_delay","claim_denial"],"access":"login","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"},{"id":"contact-form","type":"web_form","label":"Email form on the contact page (topic \"Your claim/claims process\")","value":"https://www.progressive.com/contact-us/","purposes":["poor_service","claim_delay","claim_denial","billing_error"],"notes":"The form is embedded in the contact page. Progressive publishes no separate complaint form or customer relations address.","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"corporate-mail","type":"mail","label":"Corporate headquarters","value":"The Progressive Corporation, 300 North Commons Blvd., Mayfield Village, OH 44143","purposes":["claim_denial","poor_service"],"source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"claims-phone","note":"Or the assigned claims rep."},{"rung":"supervisor","note":"Ask for the claims rep's manager."},{"rung":"written_complaint","channel":"contact-form","note":"Ask for the denial and the policy language it relies on, in writing. A letter to headquarters is the paper option."},{"rung":"state_agency","agency_kind":"insurance_department"},{"rung":"arbitration","note":"Many policies have an appraisal clause for disputes about the amount of a loss. Check the policy."},{"rung":"small_claims"}],"playbooks":[{"issue":"claim_denial","summary":"Ask the claims rep for the reason and the valuation in writing, send counter-evidence, then complain to the state.","evidence":["claim number","denial or valuation letter","policy and declarations page","photos","repair estimates","comparable vehicle listings for a total loss"],"steps":[{"do":"Ask the claims rep for the denial reason and the policy language in writing. For a total loss, ask for the third-party valuation report and the comparable vehicles used.","channel":"claims-phone"},{"do":"Send your evidence and a written request for reconsideration through the contact form or by fax, with the claim number.","channel":"contact-form"},{"do":"If you disagree only about the amount, check the policy for an appraisal provision."},{"do":"File a complaint with your state insurance department."}],"facts":[{"kind":"process","claim":"For a total loss, Progressive compares the vehicle's mileage, options and condition with current values of comparable vehicles, and works with a third party to determine actual cash value. It inspects the vehicle first.","issues":["claim_denial"],"source":"https://www.progressive.com/claims/total-loss/","last_verified":"2026-10-12"},{"kind":"limit","claim":"If you have rental coverage, it covers up to three days after Progressive tells you the vehicle's value in a total loss.","issues":["claim_denial","claim_delay"],"source":"https://www.progressive.com/claims/total-loss/","last_verified":"2026-10-12"}]},{"issue":"claim_delay","summary":"Check the claim online, call the claims line, and escalate to a manager and the state.","evidence":["claim number","dates of each contact","documents sent"],"steps":[{"do":"Check the claim status online and note what is pending.","channel":"claim-status"},{"do":"Call the claims line. Ask what is missing and when a decision will be made. Ask for a manager if there is no progress.","channel":"claims-phone"},{"do":"File a complaint with your state insurance department if the claim still does not move."}]},{"issue":"bill_increase","summary":"Find what changed, then review coverage, deductibles and discounts, and compare quotes.","evidence":["prior declarations page","renewal declarations page","list of recent claims","tickets","drivers and vehicles"],"steps":[{"do":"Review recent changes (tickets, accidents, claims, vehicles, drivers, a move). A change may affect the rate only at renewal."},{"do":"Ask customer service which discounts were lost and what a higher deductible or Snapshot would save.","channel":"customer-service-phone"},{"do":"Compare the rate with other insurers."}],"facts":[{"kind":"policy","claim":"Progressive lists tickets, at-fault accidents, comprehensive claims, added vehicles or drivers, local claim trends, moving, age, coverage lapses and lost discounts as reasons a rate can go up, and says a change may not affect the rate until renewal.","issues":["bill_increase"],"source":"https://www.progressive.com/answers/why-insurance-rates-go-up/","last_verified":"2026-10-12"}]}],"facts":[{"kind":"contact","claim":"Progressive's general fax number is 1-877-280-5587.","issues":["claim_denial","claim_delay"],"source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}],"known_blockers":["Claim status needs sign-in.","No dedicated complaint channel; the email form is embedded in the contact page."],"notes":"The contact page also lists a commercial customer service line (1-888-240-9839) and a fraud and identity theft line (1-888-288-0770).","official_domains":["progressive.com"],"security":{"known_scams":[{"kind":"policy","claim":"Fake agents sell life insurance without real coverage and ask for cash or direct payments. Progressive says the payee for a premium should always be a legitimate insurance company, and to check the agent's license with the state department of insurance.","source":"https://www.progressive.com/answers/life-insurance-fraud/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Emails and texts that ask for personal information pose as insurers. Progressive advises calling the insurer at a number you know is theirs instead of replying.","source":"https://www.progressive.com/answers/life-insurance-fraud/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Forward a suspicious email that claims to be from Progressive","value":"phishing@email.progressive.com","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"fraud-phone","type":"phone","label":"Report fraud or identity theft to Progressive","value":"+1-888-288-0770","hours":"Daily 7 a.m.-10 p.m. ET","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}]}},"playbooks":{"claim_denial":{"company":{"id":"progressive","name":"Progressive","sector":"insurance_property","website":"https://www.progressive.com","account_url":"https://www.progressive.com/rp/login"},"issue":{"id":"claim_denial","name":"Insurance claim denied"},"playbook_source":"company","summary":"Ask the claims rep for the reason and the valuation in writing, send counter-evidence, then complain to the state.","evidence":["claim number","denial or valuation letter","policy and declarations page","photos","repair estimates","comparable vehicle listings for a total loss"],"steps":[{"do":"Ask the claims rep for the denial reason and the policy language in writing. 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Progressive publishes no separate complaint form or customer relations address.","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}},{"do":"If you disagree only about the amount, check the policy for an appraisal provision."},{"do":"File a complaint with your state insurance department."}],"channels":[{"id":"claims-phone","type":"phone","label":"Report a claim or ask about a claim","value":"+1-800-776-4737","purposes":["claim_denial","claim_delay"],"access":"open","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"},{"id":"main-phone","type":"phone","label":"Main line (the contact page also gives it for reporting a claim)","value":"+1-855-347-3939","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"spanish-phone","type":"phone","label":"Servicio al cliente y reclamos en español","value":"+1-833-951-4271","hours":"Customer service 6:00 AM - 12:00 AM EST daily; claims 7:00 AM - 7:30 PM CST daily","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"roadside-phone","type":"phone","label":"Roadside assistance","value":"+1-877-537-7878","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"},{"id":"claims-online","type":"web_form","label":"Report a claim online","value":"https://www.progressive.com/support/report-a-claim/","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"claim-status","type":"portal","label":"View the status of an existing claim","value":"https://account.apps.progressive.com/access/ez-claim/claim-info","purposes":["claim_delay","claim_denial"],"access":"login","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"},{"id":"contact-form","type":"web_form","label":"Email form on the contact page (topic \"Your claim/claims process\")","value":"https://www.progressive.com/contact-us/","purposes":["poor_service","claim_delay","claim_denial","billing_error"],"notes":"The form is embedded in the contact page. 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A letter to headquarters is the paper option.","channel":{"id":"contact-form","type":"web_form","label":"Email form on the contact page (topic \"Your claim/claims process\")","value":"https://www.progressive.com/contact-us/","purposes":["poor_service","claim_delay","claim_denial","billing_error"],"notes":"The form is embedded in the contact page. Progressive publishes no separate complaint form or customer relations address.","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","agency_kind":"insurance_department","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Many policies have an appraisal clause for disputes about the amount of a loss. Check the policy."},{"index":5,"rung":"small_claims"}],"known_blockers":["Claim status needs sign-in.","No dedicated complaint channel; the email form is embedded in the contact page."],"security":{"official_domains":["progressive.com"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Fake agents sell life insurance without real coverage and ask for cash or direct payments. Progressive says the payee for a premium should always be a legitimate insurance company, and to check the agent's license with the state department of insurance.","source":"https://www.progressive.com/answers/life-insurance-fraud/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Emails and texts that ask for personal information pose as insurers. Progressive advises calling the insurer at a number you know is theirs instead of replying.","source":"https://www.progressive.com/answers/life-insurance-fraud/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Forward a suspicious email that claims to be from Progressive","value":"phishing@email.progressive.com","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"fraud-phone","type":"phone","label":"Report fraud or identity theft to Progressive","value":"+1-888-288-0770","hours":"Daily 7 a.m.-10 p.m. ET","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":34},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 34 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The contact page also lists a commercial customer service line (1-888-240-9839) and a fraud and identity theft line (1-888-288-0770).","warnings":[]},"claim_delay":{"company":{"id":"progressive","name":"Progressive","sector":"insurance_property","website":"https://www.progressive.com","account_url":"https://www.progressive.com/rp/login"},"issue":{"id":"claim_delay","name":"Insurance claim delayed"},"playbook_source":"company","summary":"Check the claim online, call the claims line, and escalate to a manager and the state.","evidence":["claim number","dates of each contact","documents sent"],"steps":[{"do":"Check the claim status online and note what is pending.","channel":{"id":"claim-status","type":"portal","label":"View the status of an existing claim","value":"https://account.apps.progressive.com/access/ez-claim/claim-info","purposes":["claim_delay","claim_denial"],"access":"login","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"}},{"do":"Call the claims line. Ask what is missing and when a decision will be made. Ask for a manager if there is no progress.","channel":{"id":"claims-phone","type":"phone","label":"Report a claim or ask about a claim","value":"+1-800-776-4737","purposes":["claim_denial","claim_delay"],"access":"open","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"}},{"do":"File a complaint with your state insurance department if the claim still does not move."}],"channels":[{"id":"claims-phone","type":"phone","label":"Report a claim or ask about a claim","value":"+1-800-776-4737","purposes":["claim_denial","claim_delay"],"access":"open","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"},{"id":"main-phone","type":"phone","label":"Main line (the contact page also gives it for reporting a claim)","value":"+1-855-347-3939","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"spanish-phone","type":"phone","label":"Servicio al cliente y reclamos en español","value":"+1-833-951-4271","hours":"Customer service 6:00 AM - 12:00 AM EST daily; claims 7:00 AM - 7:30 PM CST daily","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"roadside-phone","type":"phone","label":"Roadside assistance","value":"+1-877-537-7878","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"},{"id":"claims-online","type":"web_form","label":"Report a claim online","value":"https://www.progressive.com/support/report-a-claim/","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"claim-status","type":"portal","label":"View the status of an existing claim","value":"https://account.apps.progressive.com/access/ez-claim/claim-info","purposes":["claim_delay","claim_denial"],"access":"login","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"},{"id":"contact-form","type":"web_form","label":"Email form on the contact page (topic \"Your claim/claims process\")","value":"https://www.progressive.com/contact-us/","purposes":["poor_service","claim_delay","claim_denial","billing_error"],"notes":"The form is embedded in the contact page. Progressive publishes no separate complaint form or customer relations address.","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"contact","claim":"Progressive's general fax number is 1-877-280-5587.","issues":["claim_denial","claim_delay"],"source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","note":"Or the assigned claims rep.","channel":{"id":"claims-phone","type":"phone","label":"Report a claim or ask about a claim","value":"+1-800-776-4737","purposes":["claim_denial","claim_delay"],"access":"open","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask for the claims rep's manager.","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Ask for the denial and the policy language it relies on, in writing. 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A letter to headquarters is the paper option.","channel":{"id":"contact-form","type":"web_form","label":"Email form on the contact page (topic \"Your claim/claims process\")","value":"https://www.progressive.com/contact-us/","purposes":["poor_service","claim_delay","claim_denial","billing_error"],"notes":"The form is embedded in the contact page. Progressive publishes no separate complaint form or customer relations address.","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","agency_kind":"insurance_department","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Many policies have an appraisal clause for disputes about the amount of a loss. Check the policy."},{"index":5,"rung":"small_claims"}],"known_blockers":["Claim status needs sign-in.","No dedicated complaint channel; the email form is embedded in the contact page."],"security":{"official_domains":["progressive.com"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Fake agents sell life insurance without real coverage and ask for cash or direct payments. Progressive says the payee for a premium should always be a legitimate insurance company, and to check the agent's license with the state department of insurance.","source":"https://www.progressive.com/answers/life-insurance-fraud/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Emails and texts that ask for personal information pose as insurers. Progressive advises calling the insurer at a number you know is theirs instead of replying.","source":"https://www.progressive.com/answers/life-insurance-fraud/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Forward a suspicious email that claims to be from Progressive","value":"phishing@email.progressive.com","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"fraud-phone","type":"phone","label":"Report fraud or identity theft to Progressive","value":"+1-888-288-0770","hours":"Daily 7 a.m.-10 p.m. ET","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":34},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 34 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The contact page also lists a commercial customer service line (1-888-240-9839) and a fraud and identity theft line (1-888-288-0770).","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","note":"Or the assigned claims rep.","channel":{"id":"claims-phone","type":"phone","label":"Report a claim or ask about a claim","value":"+1-800-776-4737","purposes":["claim_denial","claim_delay"],"access":"open","source":"https://www.progressive.com/claims/","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask for the claims rep's manager.","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"Ask for the denial and the policy language it relies on, in writing. A letter to headquarters is the paper option.","channel":{"id":"contact-form","type":"web_form","label":"Email form on the contact page (topic \"Your claim/claims process\")","value":"https://www.progressive.com/contact-us/","purposes":["poor_service","claim_delay","claim_denial","billing_error"],"notes":"The form is embedded in the contact page. Progressive publishes no separate complaint form or customer relations address.","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","agency_kind":"insurance_department","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Many policies have an appraisal clause for disputes about the amount of a loss. Check the policy."},{"index":5,"rung":"small_claims"}],"security":{"official_domains":["progressive.com"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Fake agents sell life insurance without real coverage and ask for cash or direct payments. Progressive says the payee for a premium should always be a legitimate insurance company, and to check the agent's license with the state department of insurance.","source":"https://www.progressive.com/answers/life-insurance-fraud/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Emails and texts that ask for personal information pose as insurers. Progressive advises calling the insurer at a number you know is theirs instead of replying.","source":"https://www.progressive.com/answers/life-insurance-fraud/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Forward a suspicious email that claims to be from Progressive","value":"phishing@email.progressive.com","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"},{"id":"fraud-phone","type":"phone","label":"Report fraud or identity theft to Progressive","value":"+1-888-288-0770","hours":"Daily 7 a.m.-10 p.m. ET","source":"https://www.progressive.com/contact-us/","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":34},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 34 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"dossier":{"title":"Progressive — how complaints actually go","last_verified":"2026-10-12","file":"dossiers/progressive.md","markdown":"## In short\n\nReport and track claims online or at 1-800-776-4737, and put disputes in writing through the contact page's email forms, which Progressive says it answers in about 5 business days for claims. On a total loss, Progressive uses a third-party valuation after inspecting the car; rental coverage ends three days after it tells you the value, so be ready to answer quickly. If Progressive does not fix it, complain to your state insurance department. Forward suspicious Progressive emails to phishing@email.progressive.com and report fraud at 1-888-288-0770.\n\n## How complaints actually go\n\n- Claims center: 1-800-776-4737; roadside: 1-877-537-7878. Claims can be reported and tracked online, including as a guest. [Progressive claims](https://www.progressive.com/claims/)\n- General customer service is open 24/7 at 1-888-671-4405; Spanish service and claims at 1-833-951-4271. [Progressive contact us](https://www.progressive.com/contact-us/)\n- The contact page has topic email forms (including the claims process); Progressive lists an average response time of 5 business days for claims and 2 business days for other topics. It lists no channel labeled for complaints. [Progressive contact us](https://www.progressive.com/contact-us/)\n- Written mail goes to The Progressive Corporation, 300 North Commons Blvd., Mayfield Village, Ohio 44143. [Progressive contact us](https://www.progressive.com/contact-us/)\n- If the dispute stays open, file with your state insurance department; in Texas, TDI takes complaints at 800-252-3439. [TDI: if your insurance isn't paying enough](https://www.tdi.texas.gov/tips/disagree.html)\n\n## What tends to work\n\n- On a total loss, Progressive pays market value based on condition, age, options and mileage, minus your deductible, with help from a third party. If you disagree, back your position with documents such as comparable vehicle listings, as TDI advises. [Progressive total loss](https://www.progressive.com/claims/total-loss/) [TDI: getting your claim paid](https://www.tdi.texas.gov/tips/getting-your-insurance-claim-paid.html)\n- Use the written email forms so there is a record and a response clock. [Progressive contact us](https://www.progressive.com/contact-us/)\n- Get estimates from more than one shop and send them to the adjuster when you dispute an estimate. [TDI: if your insurance isn't paying enough](https://www.tdi.texas.gov/tips/disagree.html)\n\n## Traps and fine print\n\n- With rental coverage, Progressive covers a rental for up to three days after it tells you the car's value on a total loss. [Progressive total loss](https://www.progressive.com/claims/total-loss/)\n- If the car's actual cash value is less than the loan or lease balance, you may still owe money; Loan/Lease Payoff coverage pays the difference only up to its limit. [Progressive total loss](https://www.progressive.com/claims/total-loss/)\n- Progressive must inspect the vehicle before it decides the value and whether it is a total loss. [Progressive total loss](https://www.progressive.com/claims/total-loss/)\n\n## By the numbers\n\n- California auto, justified complaints per 100,000 earned exposures: Progressive Select 4.4 in 2025 (15 complaints), 3.2 in 2024 and 3.0 in 2023; Progressive Direct 0.6 in 2025 (1 complaint), 1.3 in 2024 and 0.7 in 2023. [CDI auto complaint composite](https://www.insurance.ca.gov/01-consumers/120-company/03-concmplt/autocomposite.cfm)\n\n## Scams that target customers\n\n- Forward any email that claims to be from Progressive and looks wrong to phishing@email.progressive.com. [Progressive contact us](https://www.progressive.com/contact-us/)\n- Report fraud or identity theft to Progressive at 1-888-288-0770 (daily, 7:00 a.m.-10:00 p.m. ET). [Progressive contact us](https://www.progressive.com/contact-us/)\n- Fake agents sell policies without real coverage and ask for cash or direct payment; the premium payee should always be the insurance company, and you can check an agent's license with the state insurance department. [Progressive: life insurance fraud](https://www.progressive.com/answers/life-insurance-fraud/)\n- Do not answer unsolicited emails or texts asking for personal information; call your insurer at a number you know is theirs. [Progressive: life insurance fraud](https://www.progressive.com/answers/life-insurance-fraud/)\n"},"guide":{"key":"insurance_property","title":"Auto, home and renters insurance — how complaints work","last_verified":"2026-10-12","file":"guides/insurance_property.md","page":"https://escalate.alexgaoth.com/#/guides/insurance_property"}}