{"id":"peacock","page":"https://escalate.alexgaoth.com/#/c/peacock","html":"https://escalate.alexgaoth.com/c/peacock/","generated":"2026-10-15","company":{"id":"peacock","name":"Peacock","aliases":["peacock tv","peacocktv","peacock premium"],"sector":"subscription","parent":"NBCUniversal","website":"https://www.peacocktv.com","account_url":"https://www.peacocktv.com/account","official_domains":["peacocktv.com"],"regulators":["ftc"],"notes":"The service is \"provided to you by Peacock TV LLC and its affiliated companies\" (Terms). The Terms name NBCUniversal as Peacock's DMCA agent and link to the NBCUniversal privacy policy. The 2025-2026 Versant spin-off was not checked on a Peacock page.","channels":[{"id":"account","type":"portal","label":"Peacock account details page (cancel)","value":"https://www.peacocktv.com/account","purposes":["cancel_service","billing_error"],"access":"login","notes":"The Terms say to log in and follow the instructions on the account details page to cancel.","source":"https://www.peacocktv.com/account","last_verified":"2026-10-12"},{"id":"help-center","type":"portal","label":"Peacock Help Center","value":"https://www.peacocktv.com/help","purposes":["billing_error","refund_request","cancel_service"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"},{"id":"cancel-plans","type":"portal","label":"Peacock account Plans page (Cancel All Subscriptions)","value":"https://www.peacocktv.com/account/plans","purposes":["cancel_service"],"access":"login","notes":"Select Cancel All Subscriptions (base plan and add-ons), or Remove Add-On for one add-on. A confirmation shows on screen and by email, which may take a few hours. If you cannot log in, the cancellation article offers cancellation by chat.","source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"id":"get-in-touch","type":"chat","label":"Peacock Get in Touch page (live chat or email message)","value":"https://www.peacocktv.com/help/get-in-touch","hours":"9:00AM-1:00AM ET (live agent chat)","purposes":["cancel_service","billing_error","refund_request"],"access":"login","notes":"Sign in first. Peacock lists no phone number.","source":"https://www.peacocktv.com/help/article/contact-us-in-customer-service","last_verified":"2026-10-12"},{"id":"peacocktvcare-x","type":"social","label":"PeacockTVCare on X (direct message)","value":"https://twitter.com/PeacockTVCare","source":"https://www.peacocktv.com/help/article/contact-us-in-customer-service","last_verified":"2026-10-12"},{"id":"apple-cancel","type":"web_form","label":"Cancel Peacock billed through Apple","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"id":"google-play-cancel","type":"web_form","label":"Cancel Peacock billed through Google Play","value":"https://support.google.com/googleplay/answer/7018481","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"id":"amazon-cancel","type":"web_form","label":"Cancel Peacock billed through Amazon","value":"https://pay.amazon.com/help/202042890","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"id":"roku-cancel","type":"web_form","label":"Cancel Peacock billed through Roku","value":"https://support.roku.com/article/208756478","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"id":"xfinity-cancel","type":"web_form","label":"Manage Peacock billed through Xfinity","value":"https://www.xfinity.com/support/articles/peacock-manage-subscription","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"get-in-touch"},{"rung":"written_complaint"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel on the account details page no later than the day before the next billing date; access continues to the end of the term.","evidence":["cancellation confirmation","date cancelled","any later charge"],"steps":[{"do":"Sign in, open the Plans page and select Cancel All Subscriptions. Cancel no later than the day before the next billing date. Save the on-screen confirmation and the email.","channel":"cancel-plans"},{"do":"If you cannot log in, cancel by chat through Get in Touch (live agents 9:00AM-1:00AM ET).","channel":"get-in-touch"},{"do":"Cancel add-ons with a different billing date separately if you want them to stop."},{"do":"If you do not see Cancel All Subscriptions, a third party bills you (for example Apple, Google Play, Amazon, Roku or Xfinity). Cancel with that third party; Peacock cannot cancel it.","channel":"apple-cancel"}],"facts":[{"kind":"process","claim":"After you select Cancel All Subscriptions, \"Your plan will not renew at the end of its current subscription term.\" If a third party bills you, \"you must contact the third party directly to cancel your existing plan.\"","issues":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"kind":"deadline","claim":"To avoid the next charge you must cancel no later than the day before your next recurring billing date. Cancellation takes effect \"AT THE END OF THE THEN-CURRENT SUBSCRIPTION TERM\" (Terms, section 2.6).","issues":["cancel_service"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"Your billing relationship will be directly with the applicable third party, not with Peacock\" when a third party bills you; its billing, cancellation and refund terms control (section 2.7).","issues":["cancel_service","refund_request"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"}]},{"issue":"bill_increase","summary":"Peacock gives advance notice of a price change before the next billing date; trial and promo periods convert at the then-current price.","evidence":["price change notice","promotion terms"],"steps":[{"do":"If you do not accept the new price, cancel before the next billing date.","channel":"account"}],"facts":[{"kind":"policy","claim":"\"We will give you advance notice of any price change prior to the next billing date\" (section 2.2). If you do not cancel, the plan renews at the new price.","issues":["bill_increase"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"},{"kind":"policy","claim":"After a trial or promotional period, the payment method is charged the then-current fee unless you cancelled. \"You may not receive a separate notice that your Trial Period or Promotional Period is about to end\" (section 2.4).","issues":["bill_increase","cancel_service"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"}]}],"facts":[{"kind":"policy","claim":"\"NO PRORATED REFUNDS OR CREDITS WILL BE ISSUED UNLESS REQUIRED BY APPLICABLE LAW OR IN THE CASE OF AN IMMEDIATE UPGRADE.\" (section 2.6.3)","issues":["refund_request"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"}],"known_blockers":["Cancellation needs sign-in to the Peacock account.","Peacock publishes no customer service phone number. Live chat and email go through Get in Touch and need sign-in.","Subscriptions billed by Apple, Google Play, Amazon, Roku, Xfinity or other partners must be cancelled with that partner."]},"playbooks":{"cancel_service":{"company":{"id":"peacock","name":"Peacock","sector":"subscription","website":"https://www.peacocktv.com","account_url":"https://www.peacocktv.com/account"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel on the account details page no later than the day before the next billing date; access continues to the end of the term.","evidence":["cancellation confirmation","date cancelled","any later charge"],"steps":[{"do":"Sign in, open the Plans page and select Cancel All Subscriptions. Cancel no later than the day before the next billing date. Save the on-screen confirmation and the email.","channel":{"id":"cancel-plans","type":"portal","label":"Peacock account Plans page (Cancel All Subscriptions)","value":"https://www.peacocktv.com/account/plans","purposes":["cancel_service"],"access":"login","notes":"Select Cancel All Subscriptions (base plan and add-ons), or Remove Add-On for one add-on. A confirmation shows on screen and by email, which may take a few hours. If you cannot log in, the cancellation article offers cancellation by chat.","source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"}},{"do":"If you cannot log in, cancel by chat through Get in Touch (live agents 9:00AM-1:00AM ET).","channel":{"id":"get-in-touch","type":"chat","label":"Peacock Get in Touch page (live chat or email message)","value":"https://www.peacocktv.com/help/get-in-touch","hours":"9:00AM-1:00AM ET (live agent chat)","purposes":["cancel_service","billing_error","refund_request"],"access":"login","notes":"Sign in first. Peacock lists no phone number.","source":"https://www.peacocktv.com/help/article/contact-us-in-customer-service","last_verified":"2026-10-12"}},{"do":"Cancel add-ons with a different billing date separately if you want them to stop."},{"do":"If you do not see Cancel All Subscriptions, a third party bills you (for example Apple, Google Play, Amazon, Roku or Xfinity). Cancel with that third party; Peacock cannot cancel it.","channel":{"id":"apple-cancel","type":"web_form","label":"Cancel Peacock billed through Apple","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"}}],"channels":[{"id":"account","type":"portal","label":"Peacock account details page (cancel)","value":"https://www.peacocktv.com/account","purposes":["cancel_service","billing_error"],"access":"login","notes":"The Terms say to log in and follow the instructions on the account details page to cancel.","source":"https://www.peacocktv.com/account","last_verified":"2026-10-12"},{"id":"help-center","type":"portal","label":"Peacock Help Center","value":"https://www.peacocktv.com/help","purposes":["billing_error","refund_request","cancel_service"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"},{"id":"cancel-plans","type":"portal","label":"Peacock account Plans page (Cancel All Subscriptions)","value":"https://www.peacocktv.com/account/plans","purposes":["cancel_service"],"access":"login","notes":"Select Cancel All Subscriptions (base plan and add-ons), or Remove Add-On for one add-on. A confirmation shows on screen and by email, which may take a few hours. If you cannot log in, the cancellation article offers cancellation by chat.","source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"id":"get-in-touch","type":"chat","label":"Peacock Get in Touch page (live chat or email message)","value":"https://www.peacocktv.com/help/get-in-touch","hours":"9:00AM-1:00AM ET (live agent chat)","purposes":["cancel_service","billing_error","refund_request"],"access":"login","notes":"Sign in first. Peacock lists no phone number.","source":"https://www.peacocktv.com/help/article/contact-us-in-customer-service","last_verified":"2026-10-12"},{"id":"peacocktvcare-x","type":"social","label":"PeacockTVCare on X (direct message)","value":"https://twitter.com/PeacockTVCare","source":"https://www.peacocktv.com/help/article/contact-us-in-customer-service","last_verified":"2026-10-12"},{"id":"apple-cancel","type":"web_form","label":"Cancel Peacock billed through Apple","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"id":"google-play-cancel","type":"web_form","label":"Cancel Peacock billed through Google Play","value":"https://support.google.com/googleplay/answer/7018481","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"id":"amazon-cancel","type":"web_form","label":"Cancel Peacock billed through Amazon","value":"https://pay.amazon.com/help/202042890","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"id":"roku-cancel","type":"web_form","label":"Cancel Peacock billed through Roku","value":"https://support.roku.com/article/208756478","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"id":"xfinity-cancel","type":"web_form","label":"Manage Peacock billed through Xfinity","value":"https://www.xfinity.com/support/articles/peacock-manage-subscription","purposes":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"After you select Cancel All Subscriptions, \"Your plan will not renew at the end of its current subscription term.\" If a third party bills you, \"you must contact the third party directly to cancel your existing plan.\"","issues":["cancel_service"],"source":"https://www.peacocktv.com/help/article/cancellation","last_verified":"2026-10-12"},{"kind":"deadline","claim":"To avoid the next charge you must cancel no later than the day before your next recurring billing date. Cancellation takes effect \"AT THE END OF THE THEN-CURRENT SUBSCRIPTION TERM\" (Terms, section 2.6).","issues":["cancel_service"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"Your billing relationship will be directly with the applicable third party, not with Peacock\" when a third party bills you; its billing, cancellation and refund terms control (section 2.7).","issues":["cancel_service","refund_request"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"get-in-touch","type":"chat","label":"Peacock Get in Touch page (live chat or email message)","value":"https://www.peacocktv.com/help/get-in-touch","hours":"9:00AM-1:00AM ET (live agent chat)","purposes":["cancel_service","billing_error","refund_request"],"access":"login","notes":"Sign in first. Peacock lists no phone number.","source":"https://www.peacocktv.com/help/article/contact-us-in-customer-service","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["cancel-plans","get-in-touch","peacocktvcare-x"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancellation needs sign-in to the Peacock account.","Peacock publishes no customer service phone number. Live chat and email go through Get in Touch and need sign-in.","Subscriptions billed by Apple, Google Play, Amazon, Roku, Xfinity or other partners must be cancelled with that partner."],"security":{"official_domains":["peacocktv.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":16},"verified_from":{"page":16},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 16 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The service is \"provided to you by Peacock TV LLC and its affiliated companies\" (Terms). The Terms name NBCUniversal as Peacock's DMCA agent and link to the NBCUniversal privacy policy. The 2025-2026 Versant spin-off was not checked on a Peacock page.","warnings":[]},"bill_increase":{"company":{"id":"peacock","name":"Peacock","sector":"subscription","website":"https://www.peacocktv.com","account_url":"https://www.peacocktv.com/account"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"Peacock gives advance notice of a price change before the next billing date; trial and promo periods convert at the then-current price.","evidence":["price change notice","promotion terms"],"steps":[{"do":"If you do not accept the new price, cancel before the next billing date.","channel":{"id":"account","type":"portal","label":"Peacock account details page (cancel)","value":"https://www.peacocktv.com/account","purposes":["cancel_service","billing_error"],"access":"login","notes":"The Terms say to log in and follow the instructions on the account details page to cancel.","source":"https://www.peacocktv.com/account","last_verified":"2026-10-12"}}],"channels":[{"id":"peacocktvcare-x","type":"social","label":"PeacockTVCare on X (direct message)","value":"https://twitter.com/PeacockTVCare","source":"https://www.peacocktv.com/help/article/contact-us-in-customer-service","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"\"We will give you advance notice of any price change prior to the next billing date\" (section 2.2). If you do not cancel, the plan renews at the new price.","issues":["bill_increase"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"},{"kind":"policy","claim":"After a trial or promotional period, the payment method is charged the then-current fee unless you cancelled. \"You may not receive a separate notice that your Trial Period or Promotional Period is about to end\" (section 2.4).","issues":["bill_increase","cancel_service"],"source":"https://www.peacocktv.com/terms","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"get-in-touch","type":"chat","label":"Peacock Get in Touch page (live chat or email message)","value":"https://www.peacocktv.com/help/get-in-touch","hours":"9:00AM-1:00AM ET (live agent chat)","purposes":["cancel_service","billing_error","refund_request"],"access":"login","notes":"Sign in first. Peacock lists no phone number.","source":"https://www.peacocktv.com/help/article/contact-us-in-customer-service","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["cancel-plans","get-in-touch","peacocktvcare-x"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancellation needs sign-in to the Peacock account.","Peacock publishes no customer service phone number. Live chat and email go through Get in Touch and need sign-in.","Subscriptions billed by Apple, Google Play, Amazon, Roku, Xfinity or other partners must be cancelled with that partner."],"security":{"official_domains":["peacocktv.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":16},"verified_from":{"page":16},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 16 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The service is \"provided to you by Peacock TV LLC and its affiliated companies\" (Terms). The Terms name NBCUniversal as Peacock's DMCA agent and link to the NBCUniversal privacy policy. The 2025-2026 Versant spin-off was not checked on a Peacock page.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"get-in-touch","type":"chat","label":"Peacock Get in Touch page (live chat or email message)","value":"https://www.peacocktv.com/help/get-in-touch","hours":"9:00AM-1:00AM ET (live agent chat)","purposes":["cancel_service","billing_error","refund_request"],"access":"login","notes":"Sign in first. Peacock lists no phone number.","source":"https://www.peacocktv.com/help/article/contact-us-in-customer-service","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["cancel-plans","get-in-touch","peacocktvcare-x"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["peacocktv.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":16},"verified_from":{"page":16},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 16 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}