{"id":"paramount-plus","page":"https://escalate.alexgaoth.com/#/c/paramount-plus","html":"https://escalate.alexgaoth.com/c/paramount-plus/","generated":"2026-10-15","company":{"id":"paramount-plus","name":"Paramount+","aliases":["paramount plus","paramountplus","pplus"],"sector":"subscription","parent":"Skydance (Paramount)","website":"https://www.paramountplus.com","account_url":"https://www.paramountplus.com/account","official_domains":["paramountplus.com","paramount.com"],"regulators":["ftc"],"notes":"The Terms say the service is provided by CBS Interactive Inc. The paramountplus.com footer reads \"Paramount+ © 2026 Skydance\". The HBO Max help center says Warner Bros. Discovery and Paramount Skydance are coming together as Skydance, with no immediate changes to how you subscribe to HBO Max or Paramount+.","channels":[{"id":"account","type":"portal","label":"Paramount+ Account page (manage or cancel)","value":"https://www.paramountplus.com/account","purposes":["cancel_service","billing_error"],"access":"login","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"id":"customer-service-phone","type":"phone","label":"Paramount+ customer service","value":"+1-888-274-5343","purposes":["cancel_service","billing_error","refund_request"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"id":"help-chat","type":"chat","label":"Help Center chat (type \"Agent\" in the speech bubble)","value":"https://help.paramountplus.com/","purposes":["cancel_service","billing_error","refund_request"],"notes":"The Terms say to click the speech bubble in the bottom right corner of the Help Center and type \"Agent\".","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"id":"legal-notice-mail","type":"mail","label":"Legal notice to Paramount (certified mail, Terms section 18.1)","value":"CBS Interactive Inc., 680 Folsom Street, San Francisco, CA 94107, Attn. Legal Department","notes":"The Terms say legal notices go here by certified mail. Not for routine support.","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"help-chat"},{"rung":"written_complaint","channel":"legal-notice-mail"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel online on the Account page; cancellation takes effect at the end of the billing period (or the end of a free trial).","evidence":["cancellation confirmation email","date cancelled","any later charge"],"steps":[{"do":"Sign in at paramountplus.com/account and cancel the subscription. Save the confirmation.","channel":"account"},{"do":"If an app store, an affiliate or another service bills you, cancel through that third party."},{"do":"If you cannot cancel online, call customer service or use Help Center chat.","channel":"customer-service-phone"}],"facts":[{"kind":"process","claim":"\"You can manage or cancel your Subscription by going to your Account at www.paramountplus.com/account\" (Terms, section 5.8(a)(i)).","issues":["cancel_service"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"kind":"policy","claim":"Cancellation takes effect at the end of the current billing period; for a free trial it takes effect at the end of the free trial period. You keep access until then (section 5.8(a)(ii)).","issues":["cancel_service"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}]},{"issue":"refund_request","summary":"Paramount+ does not refund fees paid, except where law requires it or Paramount ends the service.","evidence":["receipt","account email"],"steps":[{"do":"If you were overcharged, ask customer service for a refund or account credit.","channel":"customer-service-phone"},{"do":"If Paramount ended your direct subscription, ask for the refund of the remaining period.","channel":"help-chat"}],"facts":[{"kind":"policy","claim":"\"YOU WILL NOT BE REFUNDED FOR ANY FEES YOU HAVE PAID.\" The same section says you may be legally entitled to a refund in some circumstances (section 5.8(a)(ii)(C)).","issues":["refund_request"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"kind":"compensation","claim":"For an overcharge, Paramount issues a refund or account credit (section 5.7(c)). If Paramount ends a direct subscription, you get a refund for the remaining portion or access through the period (section 14.1(d)).","issues":["refund_request","billing_error"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}]},{"issue":"bill_increase","summary":"Paramount gives notice of a price change; it takes effect only at renewal.","evidence":["price change notice","last bill"],"steps":[{"do":"If you do not accept the new price, cancel before the next billing period starts.","channel":"account"}],"facts":[{"kind":"policy","claim":"\"We will provide you with notice of any price change that applies to your Subscription.\" Changes take effect at renewal. The Terms state no specific number of days of notice (section 6.1).","issues":["bill_increase"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}]}],"facts":[{"kind":"policy","claim":"You are \"charged automatically at the end of your free trial period\" unless you cancel before it expires (section 5.5(b)).","issues":["cancel_service","refund_request"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}],"known_blockers":["Online cancellation needs sign-in.","Subscriptions billed by an app store or partner must be cancelled with that third party."]},"playbooks":{"cancel_service":{"company":{"id":"paramount-plus","name":"Paramount+","sector":"subscription","website":"https://www.paramountplus.com","account_url":"https://www.paramountplus.com/account"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel online on the Account page; cancellation takes effect at the end of the billing period (or the end of a free trial).","evidence":["cancellation confirmation email","date cancelled","any later charge"],"steps":[{"do":"Sign in at paramountplus.com/account and cancel the subscription. Save the confirmation.","channel":{"id":"account","type":"portal","label":"Paramount+ Account page (manage or cancel)","value":"https://www.paramountplus.com/account","purposes":["cancel_service","billing_error"],"access":"login","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}},{"do":"If an app store, an affiliate or another service bills you, cancel through that third party."},{"do":"If you cannot cancel online, call customer service or use Help Center chat.","channel":{"id":"customer-service-phone","type":"phone","label":"Paramount+ customer service","value":"+1-888-274-5343","purposes":["cancel_service","billing_error","refund_request"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}}],"channels":[{"id":"account","type":"portal","label":"Paramount+ Account page (manage or cancel)","value":"https://www.paramountplus.com/account","purposes":["cancel_service","billing_error"],"access":"login","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"id":"customer-service-phone","type":"phone","label":"Paramount+ customer service","value":"+1-888-274-5343","purposes":["cancel_service","billing_error","refund_request"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"id":"help-chat","type":"chat","label":"Help Center chat (type \"Agent\" in the speech bubble)","value":"https://help.paramountplus.com/","purposes":["cancel_service","billing_error","refund_request"],"notes":"The Terms say to click the speech bubble in the bottom right corner of the Help Center and type \"Agent\".","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"id":"legal-notice-mail","type":"mail","label":"Legal notice to Paramount (certified mail, Terms section 18.1)","value":"CBS Interactive Inc., 680 Folsom Street, San Francisco, CA 94107, Attn. Legal Department","notes":"The Terms say legal notices go here by certified mail. Not for routine support.","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"\"You can manage or cancel your Subscription by going to your Account at www.paramountplus.com/account\" (Terms, section 5.8(a)(i)).","issues":["cancel_service"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"kind":"policy","claim":"Cancellation takes effect at the end of the current billing period; for a free trial it takes effect at the end of the free trial period. You keep access until then (section 5.8(a)(ii)).","issues":["cancel_service"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"kind":"policy","claim":"You are \"charged automatically at the end of your free trial period\" unless you cancel before it expires (section 5.5(b)).","issues":["cancel_service","refund_request"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-chat","type":"chat","label":"Help Center chat (type \"Agent\" in the speech bubble)","value":"https://help.paramountplus.com/","purposes":["cancel_service","billing_error","refund_request"],"notes":"The Terms say to click the speech bubble in the bottom right corner of the Help Center and type \"Agent\".","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"legal-notice-mail","type":"mail","label":"Legal notice to Paramount (certified mail, Terms section 18.1)","value":"CBS Interactive Inc., 680 Folsom Street, San Francisco, CA 94107, Attn. Legal Department","notes":"The Terms say legal notices go here by certified mail. Not for routine support.","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation needs sign-in.","Subscriptions billed by an app store or partner must be cancelled with that third party."],"security":{"official_domains":["paramountplus.com","paramount.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":10},"verified_from":{"page":10},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 10 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The Terms say the service is provided by CBS Interactive Inc. The paramountplus.com footer reads \"Paramount+ © 2026 Skydance\". The HBO Max help center says Warner Bros. Discovery and Paramount Skydance are coming together as Skydance, with no immediate changes to how you subscribe to HBO Max or Paramount+.","warnings":[]},"refund_request":{"company":{"id":"paramount-plus","name":"Paramount+","sector":"subscription","website":"https://www.paramountplus.com","account_url":"https://www.paramountplus.com/account"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Paramount+ does not refund fees paid, except where law requires it or Paramount ends the service.","evidence":["receipt","account email"],"steps":[{"do":"If you were overcharged, ask customer service for a refund or account credit.","channel":{"id":"customer-service-phone","type":"phone","label":"Paramount+ customer service","value":"+1-888-274-5343","purposes":["cancel_service","billing_error","refund_request"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}},{"do":"If Paramount ended your direct subscription, ask for the refund of the remaining period.","channel":{"id":"help-chat","type":"chat","label":"Help Center chat (type \"Agent\" in the speech bubble)","value":"https://help.paramountplus.com/","purposes":["cancel_service","billing_error","refund_request"],"notes":"The Terms say to click the speech bubble in the bottom right corner of the Help Center and type \"Agent\".","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Paramount+ customer service","value":"+1-888-274-5343","purposes":["cancel_service","billing_error","refund_request"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"id":"help-chat","type":"chat","label":"Help Center chat (type \"Agent\" in the speech bubble)","value":"https://help.paramountplus.com/","purposes":["cancel_service","billing_error","refund_request"],"notes":"The Terms say to click the speech bubble in the bottom right corner of the Help Center and type \"Agent\".","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"id":"legal-notice-mail","type":"mail","label":"Legal notice to Paramount (certified mail, Terms section 18.1)","value":"CBS Interactive Inc., 680 Folsom Street, San Francisco, CA 94107, Attn. Legal Department","notes":"The Terms say legal notices go here by certified mail. Not for routine support.","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"\"YOU WILL NOT BE REFUNDED FOR ANY FEES YOU HAVE PAID.\" The same section says you may be legally entitled to a refund in some circumstances (section 5.8(a)(ii)(C)).","issues":["refund_request"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"kind":"compensation","claim":"For an overcharge, Paramount issues a refund or account credit (section 5.7(c)). If Paramount ends a direct subscription, you get a refund for the remaining portion or access through the period (section 14.1(d)).","issues":["refund_request","billing_error"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"},{"kind":"policy","claim":"You are \"charged automatically at the end of your free trial period\" unless you cancel before it expires (section 5.5(b)).","issues":["cancel_service","refund_request"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-chat","type":"chat","label":"Help Center chat (type \"Agent\" in the speech bubble)","value":"https://help.paramountplus.com/","purposes":["cancel_service","billing_error","refund_request"],"notes":"The Terms say to click the speech bubble in the bottom right corner of the Help Center and type \"Agent\".","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"legal-notice-mail","type":"mail","label":"Legal notice to Paramount (certified mail, Terms section 18.1)","value":"CBS Interactive Inc., 680 Folsom Street, San Francisco, CA 94107, Attn. Legal Department","notes":"The Terms say legal notices go here by certified mail. Not for routine support.","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation needs sign-in.","Subscriptions billed by an app store or partner must be cancelled with that third party."],"security":{"official_domains":["paramountplus.com","paramount.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":10},"verified_from":{"page":10},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 10 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The Terms say the service is provided by CBS Interactive Inc. The paramountplus.com footer reads \"Paramount+ © 2026 Skydance\". The HBO Max help center says Warner Bros. Discovery and Paramount Skydance are coming together as Skydance, with no immediate changes to how you subscribe to HBO Max or Paramount+.","warnings":[]},"bill_increase":{"company":{"id":"paramount-plus","name":"Paramount+","sector":"subscription","website":"https://www.paramountplus.com","account_url":"https://www.paramountplus.com/account"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"Paramount gives notice of a price change; it takes effect only at renewal.","evidence":["price change notice","last bill"],"steps":[{"do":"If you do not accept the new price, cancel before the next billing period starts.","channel":{"id":"account","type":"portal","label":"Paramount+ Account page (manage or cancel)","value":"https://www.paramountplus.com/account","purposes":["cancel_service","billing_error"],"access":"login","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}}],"channels":[{"id":"legal-notice-mail","type":"mail","label":"Legal notice to Paramount (certified mail, Terms section 18.1)","value":"CBS Interactive Inc., 680 Folsom Street, San Francisco, CA 94107, Attn. Legal Department","notes":"The Terms say legal notices go here by certified mail. Not for routine support.","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"\"We will provide you with notice of any price change that applies to your Subscription.\" Changes take effect at renewal. The Terms state no specific number of days of notice (section 6.1).","issues":["bill_increase"],"source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-chat","type":"chat","label":"Help Center chat (type \"Agent\" in the speech bubble)","value":"https://help.paramountplus.com/","purposes":["cancel_service","billing_error","refund_request"],"notes":"The Terms say to click the speech bubble in the bottom right corner of the Help Center and type \"Agent\".","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"legal-notice-mail","type":"mail","label":"Legal notice to Paramount (certified mail, Terms section 18.1)","value":"CBS Interactive Inc., 680 Folsom Street, San Francisco, CA 94107, Attn. Legal Department","notes":"The Terms say legal notices go here by certified mail. Not for routine support.","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. 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ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Online cancellation needs sign-in.","Subscriptions billed by an app store or partner must be cancelled with that third party."],"security":{"official_domains":["paramountplus.com","paramount.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":10},"verified_from":{"page":10},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 10 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The Terms say the service is provided by CBS Interactive Inc. The paramountplus.com footer reads \"Paramount+ © 2026 Skydance\". The HBO Max help center says Warner Bros. Discovery and Paramount Skydance are coming together as Skydance, with no immediate changes to how you subscribe to HBO Max or Paramount+.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-chat","type":"chat","label":"Help Center chat (type \"Agent\" in the speech bubble)","value":"https://help.paramountplus.com/","purposes":["cancel_service","billing_error","refund_request"],"notes":"The Terms say to click the speech bubble in the bottom right corner of the Help Center and type \"Agent\".","source":"https://legal.paramount.com/us/en/pplus/termsofuse","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"legal-notice-mail","type":"mail","label":"Legal notice to Paramount (certified mail, Terms section 18.1)","value":"CBS Interactive Inc., 680 Folsom Street, San Francisco, CA 94107, Attn. 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ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["paramountplus.com","paramount.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":10},"verified_from":{"page":10},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 10 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}