{"id":"optimum","page":"https://escalate.alexgaoth.com/#/c/optimum","html":"https://escalate.alexgaoth.com/c/optimum/","generated":"2026-10-15","company":{"id":"optimum","name":"Optimum","aliases":["optimum communications","altice usa","altice","optimum mobile"],"sector":"internet_tv","also_sectors":["wireless"],"parent":"Optimum Communications, Inc. (NYSE - OPTU), formerly Altice USA","website":"https://www.optimum.com","account_url":"https://www.optimum.net","regulators":["fcc"],"channels":[{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"},{"id":"general-support-phone","type":"phone","label":"Optimum general, billing and technical support (also listed for \"All other areas\")","value":"+1-877-694-9474","purposes":["billing_error","service_outage"],"source":"https://www.optimum.net/support/contact-us","last_verified":"2026-10-12"},{"id":"support-chat","type":"chat","label":"Optimum live chat (24/7)","value":"https://www.optimum.net/support/contact-us","hours":"24/7","purposes":["billing_error","bill_increase","service_outage","equipment_return"],"notes":"The \"Chat now\" link on the contact page opens the chat. The My Optimum app also has chat in the My Account, WiFi and My Bill sections.","source":"https://www.optimum.com/articles/communities/how-to-contact-optimum","last_verified":"2026-10-12"},{"id":"stores","type":"in_person","label":"Optimum store locator (equipment returns and swaps, bill payments)","value":"https://www.optimum.com/locations/","purposes":["equipment_return","cancel_service"],"source":"https://www.optimum.com/articles/communities/how-to-contact-optimum","last_verified":"2026-10-12"},{"id":"equipment-shipping","type":"portal","label":"Optimum equipment return by mail (prepaid label from My Orders, drop at Walgreens or FedEx Office)","value":"https://www.optimum.net/pages/equipmentShippingInstructions.html","purposes":["equipment_return","cancel_service"],"access":"open","notes":"Start the return under My Orders - \"Return item\". Do not use a FedEx Drop Box; ask for a receipt as proof of mailing. Scientific Atlanta cable boxes, CableCARDs and most DOCSIS 3.0 and older modems (except TM1602A and TM804) do not need to be returned.","source":"https://www.optimum.net/pages/equipmentShippingInstructions.html","last_verified":"2026-10-12"},{"id":"online-account","type":"portal","label":"Optimum online account (cancellation by signing in)","value":"https://www.optimum.net","purposes":["cancel_service"],"access":"login","notes":"Optimum offer terms say \"Cancel any time at 877-694-9474 or by logging into account at optimum.net.\"","source":"https://www.optimum.com/moving","last_verified":"2026-10-12"},{"id":"mobile-support","type":"portal","label":"Optimum Mobile support center","value":"https://support.optimummobile.com/hc/en-us/","source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (certified mail)","value":"Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn - Customer Disputes","notes":"The terms require certified mail. Optimum has 60 days after receipt to investigate before arbitration can start.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration opt-out by email (within 30 days of opening the account)","value":"NOARBITRATION@ALTICEUSA.COM","notes":"Include name, address, account number, a signature and a clear statement rejecting arbitration. By mail - Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, ATTN - Arbitration.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Residential General Terms and Conditions of Service","value":"https://www.optimum.com/terms-of-service/residential","access":"open","source":"https://www.optimum.com/terms-of-service","last_verified":"2026-10-12"},{"id":"fee-schedule","type":"portal","label":"Optimum pricing and packages (schedule of fees, unreturned equipment charges)","value":"https://www.optimum.com/pricing-packages","access":"open","source":"https://www.optimum.com/pricing-packages","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"retention","note":"Optimum publishes no separate retention number."},{"rung":"written_complaint","note":"Bill disputes must be in writing within 30 days of receiving the bill. Optimum publishes no general complaint address; the contact page lists none."},{"rung":"regulator","regulator":"fcc"},{"rung":"state_agency","agency_kind":"utility_commission"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","channel":"arbitration-notice","note":"Send the Notice of Dispute by certified mail first. Arbitration can start after the later of 60 days from receipt or the date of any settlement discussion."}],"playbooks":[{"issue":"billing_error","summary":"Dispute the bill in writing within 30 days of receiving it.","evidence":["the bill","account number","order confirmation or chat transcript with the expected price"],"steps":[{"do":"Within 30 days of receiving the bill, raise the dispute in writing (chat transcript or letter) and give the documents Optimum needs to investigate.","channel":"support-chat"},{"do":"Call and ask for a correction and a reference number.","channel":"customer-service-phone"},{"do":"If not fixed, file an FCC complaint with the bill and the written dispute.","regulator":"fcc"}],"facts":[{"kind":"deadline","claim":"Bill disputes must be raised in writing within 30 days of receiving the bill, or longer where applicable law provides. The dispute date is when Optimum receives enough documentation to investigate.","issues":["billing_error"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}]},{"issue":"cancel_service","summary":"Cancel before the last day of the billing period; there are no refunds for partial periods.","evidence":["account number","cancellation confirmation","equipment return receipts"],"steps":[{"do":"Cancel by calling 877-694-9474 or by signing in to your account at optimum.net, by the last day of the billing period before the period you want to end. Cancellation takes effect at the end of the current billing period.","channel":"online-account"},{"do":"Return all equipment promptly, at a store or by prepaid label at Walgreens or FedEx Office, and keep the receipt.","channel":"equipment-shipping"},{"do":"If you are on a promotion, check the Schedule of Fees for an early cancellation fee before you cancel.","channel":"fee-schedule"}],"facts":[{"kind":"policy","claim":"Cancellation requests must be made by the last day of the billing period before the service period you want to end, and take effect at the end of the current billing period.","issues":["cancel_service"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"policy","claim":"The terms state that payments are nonrefundable and there are no refunds or credits for partially used subscription periods.","issues":["cancel_service","refund_request"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"process","claim":"Optimum offer terms say customers can cancel any time at 877-694-9474 or by logging into their account at optimum.net; cancellation is effective at the end of the then-current billing period except in CT and NJ.","issues":["cancel_service"],"source":"https://www.optimum.com/moving","last_verified":"2026-10-12"},{"kind":"fee","claim":"Cancelling or downgrading before a promotional term ends requires paying the applicable early cancellation fee plus unpaid charges; amounts are in the Schedule of Fees.","issues":["cancel_service"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}]},{"issue":"equipment_return","summary":"Return equipment promptly at an Optimum store and keep the receipt; unreturned items are charged per the fee schedule.","evidence":["store return receipt","equipment serial numbers"],"steps":[{"do":"Return the equipment at an Optimum store, which handles equipment returns and swaps, and get a receipt. Or print a prepaid label under My Orders and drop the box at Walgreens, FedEx Office or an authorized FedEx location (not a drop box); ask for a receipt.","channel":"equipment-shipping"},{"do":"If charged for returned equipment, send the receipt by chat and ask for removal of the charge.","channel":"support-chat"}],"facts":[{"kind":"policy","claim":"Equipment must be returned promptly after service ends, in the same condition apart from ordinary wear and tear. Optimum may charge for unreturned equipment under its then-current schedule, or keep billing a monthly fee until the equipment is returned, collected or paid for.","issues":["equipment_return","cancel_service"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"fee","claim":"Optimum's pricing page lists unreturned equipment fees per item, for example Optimum TV Box $132.00, Wireless Router $80.00, Ubee 1326 (Gateway 6) $130.00, Optimum Extender $75.00 and HD/DVR Receiver $345.00.","issues":["equipment_return"],"source":"https://www.optimum.com/pricing-packages","last_verified":"2026-10-12"}]},{"issue":"service_outage","summary":"Ask for a credit after an outage; credits are discretionary and capped at one billing period.","evidence":["outage dates and duration","ticket number"],"steps":[{"do":"Report the outage and get a ticket number.","channel":"support-chat"},{"do":"Ask for a credit for the outage period. Check the next bill to confirm it.","channel":"customer-service-phone"}],"facts":[{"kind":"limit","claim":"Credits for service interruptions are at Optimum's sole discretion, usually as a credit on a later bill. Damages are limited to service charges and equipment fees for one regular billing period, and no credit applies to interruptions caused by the subscriber, third parties or events beyond Optimum's control.","issues":["service_outage"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}]}],"facts":[{"kind":"process","claim":"A Notice of Dispute goes by certified mail to Optimum Shared Services, Attn Customer Disputes. Optimum has 60 days after receipt to investigate; either side may instead use small claims court in the subscriber's jurisdiction.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"deadline","claim":"New subscribers can opt out of arbitration within 30 days of opening the account, by email to NOARBITRATION@ALTICEUSA.COM or by mail, with name, address, account number and signature.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"fee","claim":"The standard late payment fee is $10.00 ($2.00 in West Virginia, $4.75 in California, $5.00 in Kansas, $6.00 in Oklahoma).","issues":["billing_error"],"source":"https://www.optimum.com/pricing-packages","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum may change the terms at any time with notice by website posting, email, mail, or phone or text; continued use after notice counts as acceptance. The terms set no minimum advance notice for price changes.","issues":["bill_increase"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}],"known_blockers":["The contact page lists different phone numbers for different regions (Long Island, Bronx/Brooklyn/Westchester, Connecticut, New Jersey/Pennsylvania, North Carolina); 877-694-9474 is listed for all other areas.","Optimum's FAQ and chat pages are JavaScript apps that do not render for automated fetches."],"notes":"The listed company is now Optimum Communications, Inc. (NYSE - OPTU) per investors.optimum.com; alticeusa.com redirects to optimum.com. The residential terms (effective October 24, 2024) name CSC Holdings, LLC and affiliates as \"Optimum\". Optimum says it serves about 4.4 million customers in 21 states. Offer terms on optimum.com allow cancellation by phone (877-694-9474) or by signing in at optimum.net.","official_domains":["optimum.com","optimum.net","optimummobile.com"],"security":{"never_asks":[{"kind":"policy","claim":"Optimum will never ask you to make a payment by gift card, wire transfer, cryptocurrency, payment applications (Venmo, Zelle, Cash App, PayPal) or other nontraditional methods.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never send you an email asking you to click on a link to make a payment, and will never contact you requesting personal information or passwords.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never call you stating there is an issue with your equipment and a payment is required to fix it; Optimum says it never makes unsolicited phone calls to its customers.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake third-party bill-payment websites and fake phone numbers pose as Optimum. Optimum says not to use search engines to pay or find contact numbers; use the number on your bill or the Contact Us page.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Tech-support calls claim your computer is infected, ask for remote access, then charge a fee.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}]}},"playbooks":{"billing_error":{"company":{"id":"optimum","name":"Optimum","sector":"internet_tv","website":"https://www.optimum.com","account_url":"https://www.optimum.net"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Dispute the bill in writing within 30 days of receiving it.","evidence":["the bill","account number","order confirmation or chat transcript with the expected price"],"steps":[{"do":"Within 30 days of receiving the bill, raise the dispute in writing (chat transcript or letter) and give the documents Optimum needs to investigate.","channel":{"id":"support-chat","type":"chat","label":"Optimum live chat (24/7)","value":"https://www.optimum.net/support/contact-us","hours":"24/7","purposes":["billing_error","bill_increase","service_outage","equipment_return"],"notes":"The \"Chat now\" link on the contact page opens the chat. The My Optimum app also has chat in the My Account, WiFi and My Bill sections.","source":"https://www.optimum.com/articles/communities/how-to-contact-optimum","last_verified":"2026-10-12"}},{"do":"Call and ask for a correction and a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"}},{"do":"If not fixed, file an FCC complaint with the bill and the written dispute.","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"},{"id":"general-support-phone","type":"phone","label":"Optimum general, billing and technical support (also listed for \"All other areas\")","value":"+1-877-694-9474","purposes":["billing_error","service_outage"],"source":"https://www.optimum.net/support/contact-us","last_verified":"2026-10-12"},{"id":"support-chat","type":"chat","label":"Optimum live chat (24/7)","value":"https://www.optimum.net/support/contact-us","hours":"24/7","purposes":["billing_error","bill_increase","service_outage","equipment_return"],"notes":"The \"Chat now\" link on the contact page opens the chat. The My Optimum app also has chat in the My Account, WiFi and My Bill sections.","source":"https://www.optimum.com/articles/communities/how-to-contact-optimum","last_verified":"2026-10-12"},{"id":"mobile-support","type":"portal","label":"Optimum Mobile support center","value":"https://support.optimummobile.com/hc/en-us/","source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (certified mail)","value":"Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn - Customer Disputes","notes":"The terms require certified mail. Optimum has 60 days after receipt to investigate before arbitration can start.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration opt-out by email (within 30 days of opening the account)","value":"NOARBITRATION@ALTICEUSA.COM","notes":"Include name, address, account number, a signature and a clear statement rejecting arbitration. By mail - Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, ATTN - Arbitration.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Residential General Terms and Conditions of Service","value":"https://www.optimum.com/terms-of-service/residential","access":"open","source":"https://www.optimum.com/terms-of-service","last_verified":"2026-10-12"},{"id":"fee-schedule","type":"portal","label":"Optimum pricing and packages (schedule of fees, unreturned equipment charges)","value":"https://www.optimum.com/pricing-packages","access":"open","source":"https://www.optimum.com/pricing-packages","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Bill disputes must be raised in writing within 30 days of receiving the bill, or longer where applicable law provides. The dispute date is when Optimum receives enough documentation to investigate.","issues":["billing_error"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"process","claim":"A Notice of Dispute goes by certified mail to Optimum Shared Services, Attn Customer Disputes. Optimum has 60 days after receipt to investigate; either side may instead use small claims court in the subscriber's jurisdiction.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"deadline","claim":"New subscribers can opt out of arbitration within 30 days of opening the account, by email to NOARBITRATION@ALTICEUSA.COM or by mail, with name, address, account number and signature.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"fee","claim":"The standard late payment fee is $10.00 ($2.00 in West Virginia, $4.75 in California, $5.00 in Kansas, $6.00 in Oklahoma).","issues":["billing_error"],"source":"https://www.optimum.com/pricing-packages","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-all-in-video-pricing","title":"FCC \"all-in\" pricing rule for cable and satellite TV","citation":"47 CFR 76.310 (FCC 24-29, MB Docket No. 23-203, 89 FR 28660, April 19, 2024; compliance dates at 89 FR 87983, November 6, 2024)","jurisdiction":"us-federal","status":"in_effect","summary":"Cable operators and satellite (DBS) TV providers must show the total \"all-in\" price for video programming as a single line item on bills, and as an aggregate price in any promotion that states a price. Providers may add an itemized breakdown, but the aggregate price must be stated. Bills must also say when a promotional price ends.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Cable operators and DBS providers must state an aggregate price for the video programming they provide as a clear, easy-to-understand and accurate single line item on subscribers' bills, including bills for legacy or grandfathered plans. They may add an itemized explanation of the elements of that line item.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"},{"kind":"policy","claim":"A provider that states a video programming price in promotional materials (advertising and marketing) must state the aggregate price clearly and accurately. If part of the price varies by location, it must say where and how the consumer can get the subscriber-specific all-in price. If the price is time-limited, it must state the post-promotion rate and how long each rate applies. This does not apply to marketing of legacy plans no longer generally available to new customers.","issues":["billing_error","price_negotiation"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Compliance was required by December 19, 2024, except that cable operators with annual receipts of $47 million or less had until March 19, 2025.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"}]},{"id":"fcc-broadband-labels","title":"FCC broadband consumer labels","citation":"47 CFR 8.1 (Infrastructure Investment and Jobs Act section 60504); amended by FCC 26-48, 91 FR 52251 (August 13, 2026)","jurisdiction":"us-federal","status":"in_effect","summary":"Fixed and mobile broadband providers must show a standard \"broadband consumer label\" for each plan they sell, at every point of sale (website, stores, phone sales) and in the customer's online account. The label shows the monthly price, introductory rates, fees, data allowance and typical speeds. An August 2026 FCC order will relax some display rules, but most of those changes had not taken effect on 2026-10-12.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"Each provider of broadband internet access service must create and display a broadband consumer label for each stand-alone plan it currently offers, prominently displayed, publicly available and easily accessible to consumers, in the format the FCC prescribes.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The label must be displayed at each point of sale, which includes the provider's website and any alternate sales channel (provider-owned and third-party retail stores and phone sales), and on websites it must be near the advertised plan. Providers with online account portals must make each customer's label easily accessible there.","issues":["billing_error","price_negotiation"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The label contains critical information about the plan, including pricing, introductory rates, data allowances and performance metrics. Phone sales representatives must cover the monthly price, typical speeds, latency, data allowance, contract term and early termination fees.","issues":["billing_error","bill_increase"],"source":"https://www.federalregister.gov/documents/2026/08/13/2026-16503/empowering-broadband-consumers-through-transparency","last_verified":"2026-10-12"},{"kind":"policy","claim":"Labels must be provided in English and in any other language in which the provider markets its services in the United States.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Under the current text, a provider must archive labels for at least two years after a plan stops being sold to new subscribers, and must give an existing customer on that plan the archived label within thirty days of a request. The August 2026 order eliminates the archiving requirement once its amendments to 8.1(a) take effect.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The FCC's August 2026 order (FCC 26-48) will let providers summarize the label orally on phone sales, show passthrough fees as a single \"up to\" amount split into government and third-party charges, use a link or icon instead of the full label at the point of sale and in account portals, and drop the machine-readable spreadsheet and archiving requirements. Its changes to 8.1(a) are delayed until the FCC publishes an effective date; its changes to 8.1(b) took effect September 14, 2026.","issues":["billing_error","bill_increase"],"source":"https://www.federalregister.gov/documents/2026/08/13/2026-16503/empowering-broadband-consumers-through-transparency","last_verified":"2026-10-12"}]},{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"Complaints against carriers under section 208 of the Communications Act may be either formal or informal.","issues":["billing_error","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.711","last_verified":"2026-10-12"},{"kind":"process","claim":"An informal complaint must be in writing and should contain the complainant's name, address and telephone number; the name of the carrier; a complete statement of the facts showing that the carrier did or failed to do something in violation of the Communications Act; and the specific relief or satisfaction sought.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.716","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC forwards informal complaints to the carrier for investigation and may set a due date for a written response. The carrier's response goes to the FCC with a copy to the complainant and must say whether the carrier has satisfied the complaint or refuses or is unable to do so.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12"},{"kind":"deadline","claim":"If the informal complaint is not satisfied, the complainant may file a formal complaint (in the form in 47 CFR 1.721) within 6 months from the date of the carrier's response, or from the response due date if the carrier did not respond. A timely formal complaint relates back to the filing date of the informal complaint. If none is filed in time, the informal complaint proceeding is closed.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.718","last_verified":"2026-10-12"}]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Optimum publishes no separate retention number.","candidate_channels":["online-account"]},{"index":2,"rung":"written_complaint","note":"Bill disputes must be in writing within 30 days of receiving the bill. Optimum publishes no general complaint address; the contact page lists none.","candidate_channels":["equipment-shipping","arbitration-notice","arbitration-opt-out-email"]},{"index":3,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":4,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"arbitration","note":"Send the Notice of Dispute by certified mail first. Arbitration can start after the later of 60 days from receipt or the date of any settlement discussion.","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (certified mail)","value":"Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn - Customer Disputes","notes":"The terms require certified mail. Optimum has 60 days after receipt to investigate before arbitration can start.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}}],"known_blockers":["The contact page lists different phone numbers for different regions (Long Island, Bronx/Brooklyn/Westchester, Connecticut, New Jersey/Pennsylvania, North Carolina); 877-694-9474 is listed for all other areas.","Optimum's FAQ and chat pages are JavaScript apps that do not render for automated fetches."],"security":{"official_domains":["optimum.com","optimum.net","optimummobile.com"],"never_asks":[{"kind":"policy","claim":"Optimum will never ask you to make a payment by gift card, wire transfer, cryptocurrency, payment applications (Venmo, Zelle, Cash App, PayPal) or other nontraditional methods.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never send you an email asking you to click on a link to make a payment, and will never contact you requesting personal information or passwords.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never call you stating there is an issue with your equipment and a payment is required to fix it; Optimum says it never makes unsolicited phone calls to its customers.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake third-party bill-payment websites and fake phone numbers pose as Optimum. Optimum says not to use search engines to pay or find contact numbers; use the number on your bill or the Contact Us page.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Tech-support calls claim your computer is infected, ask for remote access, then charge a fee.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":0.959,"sources":{"primary":47,"other":2},"verified_from":{"page":28},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 96% of 49 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The listed company is now Optimum Communications, Inc. (NYSE - OPTU) per investors.optimum.com; alticeusa.com redirects to optimum.com. The residential terms (effective October 24, 2024) name CSC Holdings, LLC and affiliates as \"Optimum\". Optimum says it serves about 4.4 million customers in 21 states. Offer terms on optimum.com allow cancellation by phone (877-694-9474) or by signing in at optimum.net.","warnings":[]},"cancel_service":{"company":{"id":"optimum","name":"Optimum","sector":"internet_tv","website":"https://www.optimum.com","account_url":"https://www.optimum.net"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel before the last day of the billing period; there are no refunds for partial periods.","evidence":["account number","cancellation confirmation","equipment return receipts"],"steps":[{"do":"Cancel by calling 877-694-9474 or by signing in to your account at optimum.net, by the last day of the billing period before the period you want to end. Cancellation takes effect at the end of the current billing period.","channel":{"id":"online-account","type":"portal","label":"Optimum online account (cancellation by signing in)","value":"https://www.optimum.net","purposes":["cancel_service"],"access":"login","notes":"Optimum offer terms say \"Cancel any time at 877-694-9474 or by logging into account at optimum.net.\"","source":"https://www.optimum.com/moving","last_verified":"2026-10-12"}},{"do":"Return all equipment promptly, at a store or by prepaid label at Walgreens or FedEx Office, and keep the receipt.","channel":{"id":"equipment-shipping","type":"portal","label":"Optimum equipment return by mail (prepaid label from My Orders, drop at Walgreens or FedEx Office)","value":"https://www.optimum.net/pages/equipmentShippingInstructions.html","purposes":["equipment_return","cancel_service"],"access":"open","notes":"Start the return under My Orders - \"Return item\". Do not use a FedEx Drop Box; ask for a receipt as proof of mailing. Scientific Atlanta cable boxes, CableCARDs and most DOCSIS 3.0 and older modems (except TM1602A and TM804) do not need to be returned.","source":"https://www.optimum.net/pages/equipmentShippingInstructions.html","last_verified":"2026-10-12"}},{"do":"If you are on a promotion, check the Schedule of Fees for an early cancellation fee before you cancel.","channel":{"id":"fee-schedule","type":"portal","label":"Optimum pricing and packages (schedule of fees, unreturned equipment charges)","value":"https://www.optimum.com/pricing-packages","access":"open","source":"https://www.optimum.com/pricing-packages","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"},{"id":"stores","type":"in_person","label":"Optimum store locator (equipment returns and swaps, bill payments)","value":"https://www.optimum.com/locations/","purposes":["equipment_return","cancel_service"],"source":"https://www.optimum.com/articles/communities/how-to-contact-optimum","last_verified":"2026-10-12"},{"id":"equipment-shipping","type":"portal","label":"Optimum equipment return by mail (prepaid label from My Orders, drop at Walgreens or FedEx Office)","value":"https://www.optimum.net/pages/equipmentShippingInstructions.html","purposes":["equipment_return","cancel_service"],"access":"open","notes":"Start the return under My Orders - \"Return item\". Do not use a FedEx Drop Box; ask for a receipt as proof of mailing. Scientific Atlanta cable boxes, CableCARDs and most DOCSIS 3.0 and older modems (except TM1602A and TM804) do not need to be returned.","source":"https://www.optimum.net/pages/equipmentShippingInstructions.html","last_verified":"2026-10-12"},{"id":"online-account","type":"portal","label":"Optimum online account (cancellation by signing in)","value":"https://www.optimum.net","purposes":["cancel_service"],"access":"login","notes":"Optimum offer terms say \"Cancel any time at 877-694-9474 or by logging into account at optimum.net.\"","source":"https://www.optimum.com/moving","last_verified":"2026-10-12"},{"id":"mobile-support","type":"portal","label":"Optimum Mobile support center","value":"https://support.optimummobile.com/hc/en-us/","source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (certified mail)","value":"Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn - Customer Disputes","notes":"The terms require certified mail. Optimum has 60 days after receipt to investigate before arbitration can start.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration opt-out by email (within 30 days of opening the account)","value":"NOARBITRATION@ALTICEUSA.COM","notes":"Include name, address, account number, a signature and a clear statement rejecting arbitration. By mail - Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, ATTN - Arbitration.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Residential General Terms and Conditions of Service","value":"https://www.optimum.com/terms-of-service/residential","access":"open","source":"https://www.optimum.com/terms-of-service","last_verified":"2026-10-12"},{"id":"fee-schedule","type":"portal","label":"Optimum pricing and packages (schedule of fees, unreturned equipment charges)","value":"https://www.optimum.com/pricing-packages","access":"open","source":"https://www.optimum.com/pricing-packages","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Cancellation requests must be made by the last day of the billing period before the service period you want to end, and take effect at the end of the current billing period.","issues":["cancel_service"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"policy","claim":"The terms state that payments are nonrefundable and there are no refunds or credits for partially used subscription periods.","issues":["cancel_service","refund_request"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"process","claim":"Optimum offer terms say customers can cancel any time at 877-694-9474 or by logging into their account at optimum.net; cancellation is effective at the end of the then-current billing period except in CT and NJ.","issues":["cancel_service"],"source":"https://www.optimum.com/moving","last_verified":"2026-10-12"},{"kind":"fee","claim":"Cancelling or downgrading before a promotional term ends requires paying the applicable early cancellation fee plus unpaid charges; amounts are in the Schedule of Fees.","issues":["cancel_service"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"process","claim":"A Notice of Dispute goes by certified mail to Optimum Shared Services, Attn Customer Disputes. Optimum has 60 days after receipt to investigate; either side may instead use small claims court in the subscriber's jurisdiction.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"deadline","claim":"New subscribers can opt out of arbitration within 30 days of opening the account, by email to NOARBITRATION@ALTICEUSA.COM or by mail, with name, address, account number and signature.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points_omitted":4,"points":[]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Optimum publishes no separate retention number.","candidate_channels":["online-account"]},{"index":2,"rung":"written_complaint","note":"Bill disputes must be in writing within 30 days of receiving the bill. Optimum publishes no general complaint address; the contact page lists none.","candidate_channels":["equipment-shipping","arbitration-notice","arbitration-opt-out-email"]},{"index":3,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":4,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"arbitration","note":"Send the Notice of Dispute by certified mail first. Arbitration can start after the later of 60 days from receipt or the date of any settlement discussion.","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (certified mail)","value":"Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn - Customer Disputes","notes":"The terms require certified mail. Optimum has 60 days after receipt to investigate before arbitration can start.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}}],"known_blockers":["The contact page lists different phone numbers for different regions (Long Island, Bronx/Brooklyn/Westchester, Connecticut, New Jersey/Pennsylvania, North Carolina); 877-694-9474 is listed for all other areas.","Optimum's FAQ and chat pages are JavaScript apps that do not render for automated fetches."],"security":{"official_domains":["optimum.com","optimum.net","optimummobile.com"],"never_asks":[{"kind":"policy","claim":"Optimum will never ask you to make a payment by gift card, wire transfer, cryptocurrency, payment applications (Venmo, Zelle, Cash App, PayPal) or other nontraditional methods.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never send you an email asking you to click on a link to make a payment, and will never contact you requesting personal information or passwords.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never call you stating there is an issue with your equipment and a payment is required to fix it; Optimum says it never makes unsolicited phone calls to its customers.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake third-party bill-payment websites and fake phone numbers pose as Optimum. Optimum says not to use search engines to pay or find contact numbers; use the number on your bill or the Contact Us page.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Tech-support calls claim your computer is infected, ask for remote access, then charge a fee.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":0.959,"sources":{"primary":47,"other":2},"verified_from":{"page":28},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 96% of 49 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The listed company is now Optimum Communications, Inc. (NYSE - OPTU) per investors.optimum.com; alticeusa.com redirects to optimum.com. The residential terms (effective October 24, 2024) name CSC Holdings, LLC and affiliates as \"Optimum\". Optimum says it serves about 4.4 million customers in 21 states. Offer terms on optimum.com allow cancellation by phone (877-694-9474) or by signing in at optimum.net.","warnings":[]},"equipment_return":{"company":{"id":"optimum","name":"Optimum","sector":"internet_tv","website":"https://www.optimum.com","account_url":"https://www.optimum.net"},"issue":{"id":"equipment_return","name":"Equipment return"},"playbook_source":"company","summary":"Return equipment promptly at an Optimum store and keep the receipt; unreturned items are charged per the fee schedule.","evidence":["store return receipt","equipment serial numbers"],"steps":[{"do":"Return the equipment at an Optimum store, which handles equipment returns and swaps, and get a receipt. Or print a prepaid label under My Orders and drop the box at Walgreens, FedEx Office or an authorized FedEx location (not a drop box); ask for a receipt.","channel":{"id":"equipment-shipping","type":"portal","label":"Optimum equipment return by mail (prepaid label from My Orders, drop at Walgreens or FedEx Office)","value":"https://www.optimum.net/pages/equipmentShippingInstructions.html","purposes":["equipment_return","cancel_service"],"access":"open","notes":"Start the return under My Orders - \"Return item\". Do not use a FedEx Drop Box; ask for a receipt as proof of mailing. Scientific Atlanta cable boxes, CableCARDs and most DOCSIS 3.0 and older modems (except TM1602A and TM804) do not need to be returned.","source":"https://www.optimum.net/pages/equipmentShippingInstructions.html","last_verified":"2026-10-12"}},{"do":"If charged for returned equipment, send the receipt by chat and ask for removal of the charge.","channel":{"id":"support-chat","type":"chat","label":"Optimum live chat (24/7)","value":"https://www.optimum.net/support/contact-us","hours":"24/7","purposes":["billing_error","bill_increase","service_outage","equipment_return"],"notes":"The \"Chat now\" link on the contact page opens the chat. The My Optimum app also has chat in the My Account, WiFi and My Bill sections.","source":"https://www.optimum.com/articles/communities/how-to-contact-optimum","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"},{"id":"support-chat","type":"chat","label":"Optimum live chat (24/7)","value":"https://www.optimum.net/support/contact-us","hours":"24/7","purposes":["billing_error","bill_increase","service_outage","equipment_return"],"notes":"The \"Chat now\" link on the contact page opens the chat. The My Optimum app also has chat in the My Account, WiFi and My Bill sections.","source":"https://www.optimum.com/articles/communities/how-to-contact-optimum","last_verified":"2026-10-12"},{"id":"stores","type":"in_person","label":"Optimum store locator (equipment returns and swaps, bill payments)","value":"https://www.optimum.com/locations/","purposes":["equipment_return","cancel_service"],"source":"https://www.optimum.com/articles/communities/how-to-contact-optimum","last_verified":"2026-10-12"},{"id":"equipment-shipping","type":"portal","label":"Optimum equipment return by mail (prepaid label from My Orders, drop at Walgreens or FedEx Office)","value":"https://www.optimum.net/pages/equipmentShippingInstructions.html","purposes":["equipment_return","cancel_service"],"access":"open","notes":"Start the return under My Orders - \"Return item\". Do not use a FedEx Drop Box; ask for a receipt as proof of mailing. Scientific Atlanta cable boxes, CableCARDs and most DOCSIS 3.0 and older modems (except TM1602A and TM804) do not need to be returned.","source":"https://www.optimum.net/pages/equipmentShippingInstructions.html","last_verified":"2026-10-12"},{"id":"mobile-support","type":"portal","label":"Optimum Mobile support center","value":"https://support.optimummobile.com/hc/en-us/","source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (certified mail)","value":"Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn - Customer Disputes","notes":"The terms require certified mail. Optimum has 60 days after receipt to investigate before arbitration can start.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration opt-out by email (within 30 days of opening the account)","value":"NOARBITRATION@ALTICEUSA.COM","notes":"Include name, address, account number, a signature and a clear statement rejecting arbitration. By mail - Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, ATTN - Arbitration.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Residential General Terms and Conditions of Service","value":"https://www.optimum.com/terms-of-service/residential","access":"open","source":"https://www.optimum.com/terms-of-service","last_verified":"2026-10-12"},{"id":"fee-schedule","type":"portal","label":"Optimum pricing and packages (schedule of fees, unreturned equipment charges)","value":"https://www.optimum.com/pricing-packages","access":"open","source":"https://www.optimum.com/pricing-packages","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Equipment must be returned promptly after service ends, in the same condition apart from ordinary wear and tear. Optimum may charge for unreturned equipment under its then-current schedule, or keep billing a monthly fee until the equipment is returned, collected or paid for.","issues":["equipment_return","cancel_service"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"fee","claim":"Optimum's pricing page lists unreturned equipment fees per item, for example Optimum TV Box $132.00, Wireless Router $80.00, Ubee 1326 (Gateway 6) $130.00, Optimum Extender $75.00 and HD/DVR Receiver $345.00.","issues":["equipment_return"],"source":"https://www.optimum.com/pricing-packages","last_verified":"2026-10-12"},{"kind":"process","claim":"A Notice of Dispute goes by certified mail to Optimum Shared Services, Attn Customer Disputes. Optimum has 60 days after receipt to investigate; either side may instead use small claims court in the subscriber's jurisdiction.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"deadline","claim":"New subscribers can opt out of arbitration within 30 days of opening the account, by email to NOARBITRATION@ALTICEUSA.COM or by mail, with name, address, account number and signature.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Optimum publishes no separate retention number.","candidate_channels":["online-account"]},{"index":2,"rung":"written_complaint","note":"Bill disputes must be in writing within 30 days of receiving the bill. Optimum publishes no general complaint address; the contact page lists none.","candidate_channels":["equipment-shipping","arbitration-notice","arbitration-opt-out-email"]},{"index":3,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":4,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"arbitration","note":"Send the Notice of Dispute by certified mail first. Arbitration can start after the later of 60 days from receipt or the date of any settlement discussion.","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (certified mail)","value":"Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn - Customer Disputes","notes":"The terms require certified mail. Optimum has 60 days after receipt to investigate before arbitration can start.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}}],"known_blockers":["The contact page lists different phone numbers for different regions (Long Island, Bronx/Brooklyn/Westchester, Connecticut, New Jersey/Pennsylvania, North Carolina); 877-694-9474 is listed for all other areas.","Optimum's FAQ and chat pages are JavaScript apps that do not render for automated fetches."],"security":{"official_domains":["optimum.com","optimum.net","optimummobile.com"],"never_asks":[{"kind":"policy","claim":"Optimum will never ask you to make a payment by gift card, wire transfer, cryptocurrency, payment applications (Venmo, Zelle, Cash App, PayPal) or other nontraditional methods.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never send you an email asking you to click on a link to make a payment, and will never contact you requesting personal information or passwords.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never call you stating there is an issue with your equipment and a payment is required to fix it; Optimum says it never makes unsolicited phone calls to its customers.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake third-party bill-payment websites and fake phone numbers pose as Optimum. Optimum says not to use search engines to pay or find contact numbers; use the number on your bill or the Contact Us page.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Tech-support calls claim your computer is infected, ask for remote access, then charge a fee.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":0.959,"sources":{"primary":47,"other":2},"verified_from":{"page":28},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 96% of 49 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The listed company is now Optimum Communications, Inc. (NYSE - OPTU) per investors.optimum.com; alticeusa.com redirects to optimum.com. The residential terms (effective October 24, 2024) name CSC Holdings, LLC and affiliates as \"Optimum\". Optimum says it serves about 4.4 million customers in 21 states. Offer terms on optimum.com allow cancellation by phone (877-694-9474) or by signing in at optimum.net.","warnings":[]},"service_outage":{"company":{"id":"optimum","name":"Optimum","sector":"internet_tv","website":"https://www.optimum.com","account_url":"https://www.optimum.net"},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Ask for a credit after an outage; credits are discretionary and capped at one billing period.","evidence":["outage dates and duration","ticket number"],"steps":[{"do":"Report the outage and get a ticket number.","channel":{"id":"support-chat","type":"chat","label":"Optimum live chat (24/7)","value":"https://www.optimum.net/support/contact-us","hours":"24/7","purposes":["billing_error","bill_increase","service_outage","equipment_return"],"notes":"The \"Chat now\" link on the contact page opens the chat. The My Optimum app also has chat in the My Account, WiFi and My Bill sections.","source":"https://www.optimum.com/articles/communities/how-to-contact-optimum","last_verified":"2026-10-12"}},{"do":"Ask for a credit for the outage period. Check the next bill to confirm it.","channel":{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"},{"id":"general-support-phone","type":"phone","label":"Optimum general, billing and technical support (also listed for \"All other areas\")","value":"+1-877-694-9474","purposes":["billing_error","service_outage"],"source":"https://www.optimum.net/support/contact-us","last_verified":"2026-10-12"},{"id":"support-chat","type":"chat","label":"Optimum live chat (24/7)","value":"https://www.optimum.net/support/contact-us","hours":"24/7","purposes":["billing_error","bill_increase","service_outage","equipment_return"],"notes":"The \"Chat now\" link on the contact page opens the chat. The My Optimum app also has chat in the My Account, WiFi and My Bill sections.","source":"https://www.optimum.com/articles/communities/how-to-contact-optimum","last_verified":"2026-10-12"},{"id":"mobile-support","type":"portal","label":"Optimum Mobile support center","value":"https://support.optimummobile.com/hc/en-us/","source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (certified mail)","value":"Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn - Customer Disputes","notes":"The terms require certified mail. Optimum has 60 days after receipt to investigate before arbitration can start.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration opt-out by email (within 30 days of opening the account)","value":"NOARBITRATION@ALTICEUSA.COM","notes":"Include name, address, account number, a signature and a clear statement rejecting arbitration. By mail - Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, ATTN - Arbitration.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Residential General Terms and Conditions of Service","value":"https://www.optimum.com/terms-of-service/residential","access":"open","source":"https://www.optimum.com/terms-of-service","last_verified":"2026-10-12"},{"id":"fee-schedule","type":"portal","label":"Optimum pricing and packages (schedule of fees, unreturned equipment charges)","value":"https://www.optimum.com/pricing-packages","access":"open","source":"https://www.optimum.com/pricing-packages","last_verified":"2026-10-12"}],"facts":[{"kind":"limit","claim":"Credits for service interruptions are at Optimum's sole discretion, usually as a credit on a later bill. Damages are limited to service charges and equipment fees for one regular billing period, and no credit applies to interruptions caused by the subscriber, third parties or events beyond Optimum's control.","issues":["service_outage"],"source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"process","claim":"A Notice of Dispute goes by certified mail to Optimum Shared Services, Attn Customer Disputes. Optimum has 60 days after receipt to investigate; either side may instead use small claims court in the subscriber's jurisdiction.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"},{"kind":"deadline","claim":"New subscribers can opt out of arbitration within 30 days of opening the account, by email to NOARBITRATION@ALTICEUSA.COM or by mail, with name, address, account number and signature.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points_omitted":4,"points":[]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Optimum publishes no separate retention number.","candidate_channels":["online-account"]},{"index":2,"rung":"written_complaint","note":"Bill disputes must be in writing within 30 days of receiving the bill. Optimum publishes no general complaint address; the contact page lists none.","candidate_channels":["equipment-shipping","arbitration-notice","arbitration-opt-out-email"]},{"index":3,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":4,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"arbitration","note":"Send the Notice of Dispute by certified mail first. Arbitration can start after the later of 60 days from receipt or the date of any settlement discussion.","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (certified mail)","value":"Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn - Customer Disputes","notes":"The terms require certified mail. Optimum has 60 days after receipt to investigate before arbitration can start.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}}],"known_blockers":["The contact page lists different phone numbers for different regions (Long Island, Bronx/Brooklyn/Westchester, Connecticut, New Jersey/Pennsylvania, North Carolina); 877-694-9474 is listed for all other areas.","Optimum's FAQ and chat pages are JavaScript apps that do not render for automated fetches."],"security":{"official_domains":["optimum.com","optimum.net","optimummobile.com"],"never_asks":[{"kind":"policy","claim":"Optimum will never ask you to make a payment by gift card, wire transfer, cryptocurrency, payment applications (Venmo, Zelle, Cash App, PayPal) or other nontraditional methods.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never send you an email asking you to click on a link to make a payment, and will never contact you requesting personal information or passwords.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never call you stating there is an issue with your equipment and a payment is required to fix it; Optimum says it never makes unsolicited phone calls to its customers.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake third-party bill-payment websites and fake phone numbers pose as Optimum. Optimum says not to use search engines to pay or find contact numbers; use the number on your bill or the Contact Us page.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Tech-support calls claim your computer is infected, ask for remote access, then charge a fee.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":0.959,"sources":{"primary":47,"other":2},"verified_from":{"page":28},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 96% of 49 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The listed company is now Optimum Communications, Inc. (NYSE - OPTU) per investors.optimum.com; alticeusa.com redirects to optimum.com. The residential terms (effective October 24, 2024) name CSC Holdings, LLC and affiliates as \"Optimum\". Optimum says it serves about 4.4 million customers in 21 states. Offer terms on optimum.com allow cancellation by phone (877-694-9474) or by signing in at optimum.net.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Optimum customer service for existing customers","value":"+1-877-794-2724","hours":"24/7","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.optimum.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"Optimum publishes no separate retention number.","candidate_channels":["online-account"]},{"index":2,"rung":"written_complaint","note":"Bill disputes must be in writing within 30 days of receiving the bill. Optimum publishes no general complaint address; the contact page lists none.","candidate_channels":["equipment-shipping","arbitration-notice","arbitration-opt-out-email"]},{"index":3,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":4,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"arbitration","note":"Send the Notice of Dispute by certified mail first. Arbitration can start after the later of 60 days from receipt or the date of any settlement discussion.","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (certified mail)","value":"Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn - Customer Disputes","notes":"The terms require certified mail. Optimum has 60 days after receipt to investigate before arbitration can start.","source":"https://www.optimum.com/terms-of-service/residential","last_verified":"2026-10-12"}}],"security":{"official_domains":["optimum.com","optimum.net","optimummobile.com"],"never_asks":[{"kind":"policy","claim":"Optimum will never ask you to make a payment by gift card, wire transfer, cryptocurrency, payment applications (Venmo, Zelle, Cash App, PayPal) or other nontraditional methods.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never send you an email asking you to click on a link to make a payment, and will never contact you requesting personal information or passwords.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Optimum will never call you stating there is an issue with your equipment and a payment is required to fix it; Optimum says it never makes unsolicited phone calls to its customers.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Fake third-party bill-payment websites and fake phone numbers pose as Optimum. Optimum says not to use search engines to pay or find contact numbers; use the number on your bill or the Contact Us page.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Tech-support calls claim your computer is infected, ask for remote access, then charge a fee.","source":"https://www.optimum.net/pages/phishing-alerts.html","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":0.959,"sources":{"primary":47,"other":2},"verified_from":{"page":28},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 96% of 49 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"dossier":{"title":"Optimum — how complaints actually go","last_verified":"2026-10-12","file":"dossiers/optimum.md","markdown":"## In short\n\nOptimum gives you only 30 days after receiving a bill to dispute it in writing, one of the shortest windows among large providers. You can cancel by phone at 877-694-9474 or online by signing in; cancellation takes effect at the end of the billing period. Return all equipment promptly, because unreturned-equipment fees are high, for example $345 for an HD/DVR receiver. Optimum says it never makes unsolicited calls, so treat any \"Optimum\" caller asking for payment as suspect.\n\n## How complaints actually go\n\n- Existing customers call 877-794-2724; the general, billing and technical line is 877-694-9474; live chat is on the contact page and in the My Optimum app. [Optimum contact](https://www.optimum.com/contact-us) [Optimum support contact](https://www.optimum.net/support/contact-us) [How to contact Optimum](https://www.optimum.com/articles/communities/how-to-contact-optimum)\n- Bill disputes must be in writing within 30 days of receiving the bill (or longer where the law requires); the dispute date is when Optimum receives enough documentation to investigate. [Optimum terms](https://www.optimum.com/terms-of-service/residential)\n- The Notice of Dispute goes by certified mail to Optimum Shared Services, 1111 Stewart Ave, Bethpage, NY 11714, Attn Customer Disputes. Optimum has 60 days after receipt to investigate; small claims court is an alternative. [Optimum terms](https://www.optimum.com/terms-of-service/residential)\n- New subscribers can opt out of arbitration within 30 days of opening the account, by email to NOARBITRATION@ALTICEUSA.COM or by mail. [Optimum terms](https://www.optimum.com/terms-of-service/residential)\n\n## What tends to work\n\n- Optimum offer terms say you can cancel any time at 877-694-9474 or by signing in at optimum.net; cancellation is effective at the end of the current billing period except in CT and NJ. [Optimum offer terms](https://www.optimum.com/moving)\n- Return equipment by mail with the prepaid label from My Orders (drop at Walgreens or FedEx Office and ask for a receipt), or at an Optimum store. [Optimum equipment shipping](https://www.optimum.net/pages/equipmentShippingInstructions.html) [Optimum stores](https://www.optimum.com/locations/)\n- Outage credits are at Optimum's discretion, so ask for one in writing with the outage dates. [Optimum terms](https://www.optimum.com/terms-of-service/residential)\n\n## Traps and fine print\n\n- Cancellation must be requested by the last day of the billing period before the period you want to end; payments are nonrefundable and there is no credit for partly used periods. [Optimum terms](https://www.optimum.com/terms-of-service/residential)\n- Cancelling or downgrading before a promotional term ends triggers an early cancellation fee plus unpaid charges. [Optimum terms](https://www.optimum.com/terms-of-service/residential)\n- Unreturned equipment fees include Optimum TV Box $132.00, Wireless Router $80.00, Gateway 6 $130.00 and HD/DVR Receiver $345.00; Optimum can also keep billing a monthly fee until the equipment is returned. [Optimum pricing](https://www.optimum.com/pricing-packages) [Optimum terms](https://www.optimum.com/terms-of-service/residential)\n- Optimum may change its terms by website posting, email, mail, phone or text, with no minimum advance notice for price changes; continued use is acceptance. [Optimum terms](https://www.optimum.com/terms-of-service/residential)\n- Damages for a service interruption are limited to service charges and equipment fees for one billing period. [Optimum terms](https://www.optimum.com/terms-of-service/residential)\n\n## By the numbers\n\n- ACSI 2026 (surveys April 2025 to March 2026): Optimum non-fiber internet 64 (63 in 2025), among the lowest; Optimum Fiber 74 (71 in 2025); Optimum scored 62 in the Northeast. [ACSI study](https://theacsi.com/wp-content/uploads/2026/05/26may_Telecom-Cell-Smartwatch-Study.pdf)\n- ACSI Entertainment Study 2026 (data July 2025 to June 2026): Optimum TV 64 (up 3%). [ACSI press release](https://theacsi.com/news-and-resources/press-releases/2026/08/18/press-release-entertainment-study-2026/)\n\n## Scams that target customers\n\n- Optimum will never ask you to pay by gift card, wire transfer, cryptocurrency or payment apps (Venmo, Zelle, Cash App, PayPal), and will never email you a link to make a payment. [Optimum phishing alerts](https://www.optimum.net/pages/phishing-alerts.html)\n- Optimum will never call to say your equipment has an issue that needs a payment, and says it never makes unsolicited phone calls to customers. [Optimum phishing alerts](https://www.optimum.net/pages/phishing-alerts.html)\n- Fake bill-payment websites and phone numbers pose as Optimum; do not use a search engine to pay or find the number. Use the number on your bill or the Contact Us page. [Optimum phishing alerts](https://www.optimum.net/pages/phishing-alerts.html)\n"},"guide":{"key":"internet_tv","title":"Internet, cable and satellite TV — how complaints work","last_verified":"2026-10-12","file":"guides/internet_tv.md","page":"https://escalate.alexgaoth.com/#/guides/internet_tv"}}