{"id":"nv-energy","page":"https://escalate.alexgaoth.com/#/c/nv-energy","html":"https://escalate.alexgaoth.com/c/nv-energy/","generated":"2026-10-15","company":{"id":"nv-energy","name":"NV Energy","aliases":["Nevada Power Company","Nevada Power","Sierra Pacific Power Company","Sierra Pacific Power"],"sector":"utility","website":"https://www.nvenergy.com","notes":"Nevada Power Company (southern Nevada, electric) and Sierra Pacific Power Company (northern Nevada, electric and gas) do business as NV Energy. Regulated by the Public Utilities Commission of Nevada (PUCN). Termination rules are in NV Energy's Rule No. 6 tariffs. The PUCN tells customers to try the utility first, ask for a supervisor, then file an informal complaint with its Consumer Complaint Resolution Division.","channels":[{"id":"report-outage-page","type":"web_form","label":"Report an outage","value":"https://www.nvenergy.com/outages-and-emergencies/report-an-outage","purposes":["service_outage"],"notes":"URL taken from NV Energy's sitemap. The page loads with JavaScript; its content could not be read automatically.","source":"https://www.nvenergy.com/sitemap.xml","last_verified":"2026-10-12"},{"id":"payment-arrangement-page","type":"portal","label":"Payment arrangement","value":"https://www.nvenergy.com/my-account/payment-arrangement-landing","purposes":["disconnection"],"notes":"URL taken from NV Energy's sitemap. The page loads with JavaScript; its content could not be read automatically.","source":"https://www.nvenergy.com/sitemap.xml","last_verified":"2026-10-12"},{"id":"assistance-programs-page","type":"portal","label":"Assistance programs","value":"https://www.nvenergy.com/account-services/assistance-programs","purposes":["disconnection"],"notes":"URL taken from NV Energy's sitemap. The page loads with JavaScript; its content could not be read automatically.","source":"https://www.nvenergy.com/sitemap.xml","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","note":"Call NV Energy customer service (number on the bill)."},{"rung":"supervisor","note":"The PUCN suggests asking for a supervisor and keeping a record of names and conversations."},{"rung":"written_complaint"},{"rung":"state_agency","agency_kind":"utility_commission","note":"Public Utilities Commission of Nevada, Consumer Complaint Resolution Division (informal complaint), then a formal written complaint."},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"billing_error","summary":"Contact NV Energy first; the first meter test in 12 months is free, and meter errors over 2% are corrected for 3 to 6 months back.","evidence":["the bill","meter readings","earlier bills","notes of each contact with names"],"steps":[{"do":"Contact NV Energy customer service and ask for a review. Ask for a supervisor if needed, and keep a record of names."},{"do":"Ask for a meter test if you think the meter is inaccurate."},{"do":"If NV Energy does not resolve it, file an informal complaint with the PUCN Consumer Complaint Resolution Division."}],"facts":[{"kind":"fee","claim":"In Nevada, the first meter test a customer requests in any 12-month period is free; the utility may charge for later tests in the same period.","issues":["billing_error"],"source":"https://puc.nv.gov/FAQ/Utility_Bills/","last_verified":"2026-10-12"},{"kind":"limit","claim":"When a meter is inaccurate by more than 2 percent (and there is no tampering), the utility must adjust bills back three months for underpayment and six months for overcollection.","issues":["billing_error"],"source":"https://puc.nv.gov/FAQ/Utility_Bills/","last_verified":"2026-10-12"},{"kind":"policy","claim":"An estimated bill uses the consumption for the same period the previous year, and is corrected once the meter is read.","issues":["billing_error"],"source":"https://puc.nv.gov/FAQ/Utility_Bills/","last_verified":"2026-10-12"}]},{"issue":"disconnection","summary":"Nevada requires a 10-day notice and a second 48-hour notice; a medical certificate postpones termination 30 days, and extreme-temperature forecasts stop it.","evidence":["termination notice","account number","signed medical statement if it applies"],"steps":[{"do":"Contact NV Energy before the termination date and ask for a payment arrangement.","channel":"payment-arrangement-page"},{"do":"If termination would be especially dangerous to a resident's health, get a written statement from a physician, public health official or advanced practice registered nurse, plus your signed statement that you cannot pay or can pay only in installments."},{"do":"If the forecast is 105 degrees F or higher, or 15 degrees F or lower, within 24 hours, tell NV Energy the moratorium applies."},{"do":"If NV Energy proceeds anyway, contact the PUCN Consumer Complaint Resolution Division before the termination date."}],"facts":[{"kind":"deadline","claim":"A Nevada gas or electric utility must give 10 days' written notice before disconnection, and a second notice at least 48 hours before termination if the first goes unpaid.","issues":["disconnection"],"source":"https://puc.nv.gov/FAQ/Termination_of_Service/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Nevada utilities may not disconnect the day before a weekend, on a weekend, or on a state holiday, except for safety.","issues":["disconnection"],"source":"https://puc.nv.gov/FAQ/Termination_of_Service/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Nevada Power postpones residential termination for 30 days after it receives a certifying statement from a licensed physician, public health official or advanced practice registered nurse, and the customer's signed statement of inability to pay. A renewed medical certificate extends this by 30 more days.","issues":["disconnection"],"source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/about-nvenergy/rates-regulatory/electric-rules-south/Rule_6_South.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Under a medical postponement, Nevada Power allows an installment period of up to 90 days to pay the bills.","issues":["disconnection"],"source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/about-nvenergy/rates-regulatory/electric-rules-south/Rule_6_South.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Nevada Power postpones termination for nonpayment for any 24 hours for which the National Weather Service forecasts 105 degrees Fahrenheit or higher, or 15 degrees Fahrenheit or lower.","issues":["disconnection"],"source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/about-nvenergy/rates-regulatory/electric-rules-south/Rule_6_South.pdf","last_verified":"2026-10-12"},{"kind":"deadline","claim":"NV Energy must restore service the same day if payment is received by 10:00 a.m., and within 24 hours of a later payment (with exceptions for causes beyond its control and multiunit complexes).","issues":["disconnection"],"source":"https://puc.nv.gov/FAQ/Termination_of_Service/","last_verified":"2026-10-12"}]}],"known_blockers":["nvenergy.com renders with JavaScript; automated tools saw only the title \"NV Energy\" on every page. NV Energy's customer service, outage and emergency phone numbers were not confirmed and are not listed.","The Rule No. 6 (south) tariff sheets used here carry effective dates from 2005 to 2017."],"official_domains":["nvenergy.com"],"security":{"never_asks":[{"kind":"policy","claim":"NV Energy will never come to a customer's property to request or take payment. All NV Energy employees carry NV Energy identification.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"NV Energy will never demand immediate payment and threaten immediate disconnection, whether by phone, text message or email.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"NV Energy will never accept payment by Zelle, MoneyPak, Venmo, Bitcoin or QR code.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"People imitate NV Energy employees to ask customers for money. NV Energy says to hang up and call it directly to check the account status.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers using NV Energy's name threaten to disconnect electricity unless the customer pays immediately, usually by prepaid debit card, credit card, gift card or digital currency.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers text a QR code and tell the customer to use it at a local bill pay kiosk. The QR code is linked to the scammer's account, not the utility's account.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers robocall or disguise their caller ID to look like the utility, and may give a fake employee ID number.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone-north","type":"phone","label":"Report a scam to NV Energy, Northern Nevada (775-834-SCAM)","value":"+1-775-834-7226","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"report-scam-phone-south","type":"phone","label":"Report a scam to NV Energy, Southern Nevada (702-402-SCAM)","value":"+1-702-402-7226","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"verify-account-phone-north","type":"phone","label":"Verify account status after a request for money, Northern Nevada (customer service)","value":"+1-775-834-4444","hours":"24/7","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"verify-account-phone-south","type":"phone","label":"Verify account status after a request for money, Southern Nevada (customer service)","value":"+1-702-402-5555","hours":"24/7","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"report-scam-form","type":"web_form","label":"Report a scam (NV Energy web page)","value":"https://www.nvenergy.com/safety/scam-protection/report-scam","notes":"URL taken from NV Energy's sitemap. The page loads with JavaScript; its form could not be read automatically.","source":"https://www.nvenergy.com/sitemap.xml","last_verified":"2026-10-12"}]}},"playbooks":{"billing_error":{"company":{"id":"nv-energy","name":"NV Energy","sector":"utility","website":"https://www.nvenergy.com","account_url":null},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Contact NV Energy first; the first meter test in 12 months is free, and meter errors over 2% are corrected for 3 to 6 months back.","evidence":["the bill","meter readings","earlier bills","notes of each contact with names"],"steps":[{"do":"Contact NV Energy customer service and ask for a review. Ask for a supervisor if needed, and keep a record of names."},{"do":"Ask for a meter test if you think the meter is inaccurate."},{"do":"If NV Energy does not resolve it, file an informal complaint with the PUCN Consumer Complaint Resolution Division."}],"channels":[],"facts":[{"kind":"fee","claim":"In Nevada, the first meter test a customer requests in any 12-month period is free; the utility may charge for later tests in the same period.","issues":["billing_error"],"source":"https://puc.nv.gov/FAQ/Utility_Bills/","last_verified":"2026-10-12"},{"kind":"limit","claim":"When a meter is inaccurate by more than 2 percent (and there is no tampering), the utility must adjust bills back three months for underpayment and six months for overcollection.","issues":["billing_error"],"source":"https://puc.nv.gov/FAQ/Utility_Bills/","last_verified":"2026-10-12"},{"kind":"policy","claim":"An estimated bill uses the consumption for the same period the previous year, and is corrected once the meter is read.","issues":["billing_error"],"source":"https://puc.nv.gov/FAQ/Utility_Bills/","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","note":"Call NV Energy customer service (number on the bill).","candidate_channels":[]},{"index":1,"rung":"supervisor","note":"The PUCN suggests asking for a supervisor and keeping a record of names and conversations.","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"state_agency","note":"Public Utilities Commission of Nevada, Consumer Complaint Resolution Division (informal complaint), then a formal written complaint.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["nvenergy.com renders with JavaScript; automated tools saw only the title \"NV Energy\" on every page. NV Energy's customer service, outage and emergency phone numbers were not confirmed and are not listed.","The Rule No. 6 (south) tariff sheets used here carry effective dates from 2005 to 2017."],"security":{"official_domains":["nvenergy.com"],"never_asks":[{"kind":"policy","claim":"NV Energy will never come to a customer's property to request or take payment. All NV Energy employees carry NV Energy identification.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"NV Energy will never demand immediate payment and threaten immediate disconnection, whether by phone, text message or email.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"NV Energy will never accept payment by Zelle, MoneyPak, Venmo, Bitcoin or QR code.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"People imitate NV Energy employees to ask customers for money. NV Energy says to hang up and call it directly to check the account status.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers using NV Energy's name threaten to disconnect electricity unless the customer pays immediately, usually by prepaid debit card, credit card, gift card or digital currency.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers text a QR code and tell the customer to use it at a local bill pay kiosk. The QR code is linked to the scammer's account, not the utility's account.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers robocall or disguise their caller ID to look like the utility, and may give a fake employee ID number.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone-north","type":"phone","label":"Report a scam to NV Energy, Northern Nevada (775-834-SCAM)","value":"+1-775-834-7226","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"report-scam-phone-south","type":"phone","label":"Report a scam to NV Energy, Southern Nevada (702-402-SCAM)","value":"+1-702-402-7226","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"verify-account-phone-north","type":"phone","label":"Verify account status after a request for money, Northern Nevada (customer service)","value":"+1-775-834-4444","hours":"24/7","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"verify-account-phone-south","type":"phone","label":"Verify account status after a request for money, Southern Nevada (customer service)","value":"+1-702-402-5555","hours":"24/7","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"report-scam-form","type":"web_form","label":"Report a scam (NV Energy web page)","value":"https://www.nvenergy.com/safety/scam-protection/report-scam","notes":"URL taken from NV Energy's sitemap. The page loads with JavaScript; its form could not be read automatically.","source":"https://www.nvenergy.com/sitemap.xml","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":24},"verified_from":{"page":24},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Nevada Power Company (southern Nevada, electric) and Sierra Pacific Power Company (northern Nevada, electric and gas) do business as NV Energy. Regulated by the Public Utilities Commission of Nevada (PUCN). Termination rules are in NV Energy's Rule No. 6 tariffs. The PUCN tells customers to try the utility first, ask for a supervisor, then file an informal complaint with its Consumer Complaint Resolution Division.","warnings":[]},"disconnection":{"company":{"id":"nv-energy","name":"NV Energy","sector":"utility","website":"https://www.nvenergy.com","account_url":null},"issue":{"id":"disconnection","name":"Disconnection notice"},"playbook_source":"company","summary":"Nevada requires a 10-day notice and a second 48-hour notice; a medical certificate postpones termination 30 days, and extreme-temperature forecasts stop it.","evidence":["termination notice","account number","signed medical statement if it applies"],"steps":[{"do":"Contact NV Energy before the termination date and ask for a payment arrangement.","channel":{"id":"payment-arrangement-page","type":"portal","label":"Payment arrangement","value":"https://www.nvenergy.com/my-account/payment-arrangement-landing","purposes":["disconnection"],"notes":"URL taken from NV Energy's sitemap. The page loads with JavaScript; its content could not be read automatically.","source":"https://www.nvenergy.com/sitemap.xml","last_verified":"2026-10-12"}},{"do":"If termination would be especially dangerous to a resident's health, get a written statement from a physician, public health official or advanced practice registered nurse, plus your signed statement that you cannot pay or can pay only in installments."},{"do":"If the forecast is 105 degrees F or higher, or 15 degrees F or lower, within 24 hours, tell NV Energy the moratorium applies."},{"do":"If NV Energy proceeds anyway, contact the PUCN Consumer Complaint Resolution Division before the termination date."}],"channels":[{"id":"payment-arrangement-page","type":"portal","label":"Payment arrangement","value":"https://www.nvenergy.com/my-account/payment-arrangement-landing","purposes":["disconnection"],"notes":"URL taken from NV Energy's sitemap. The page loads with JavaScript; its content could not be read automatically.","source":"https://www.nvenergy.com/sitemap.xml","last_verified":"2026-10-12"},{"id":"assistance-programs-page","type":"portal","label":"Assistance programs","value":"https://www.nvenergy.com/account-services/assistance-programs","purposes":["disconnection"],"notes":"URL taken from NV Energy's sitemap. The page loads with JavaScript; its content could not be read automatically.","source":"https://www.nvenergy.com/sitemap.xml","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"A Nevada gas or electric utility must give 10 days' written notice before disconnection, and a second notice at least 48 hours before termination if the first goes unpaid.","issues":["disconnection"],"source":"https://puc.nv.gov/FAQ/Termination_of_Service/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Nevada utilities may not disconnect the day before a weekend, on a weekend, or on a state holiday, except for safety.","issues":["disconnection"],"source":"https://puc.nv.gov/FAQ/Termination_of_Service/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Nevada Power postpones residential termination for 30 days after it receives a certifying statement from a licensed physician, public health official or advanced practice registered nurse, and the customer's signed statement of inability to pay. A renewed medical certificate extends this by 30 more days.","issues":["disconnection"],"source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/about-nvenergy/rates-regulatory/electric-rules-south/Rule_6_South.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Under a medical postponement, Nevada Power allows an installment period of up to 90 days to pay the bills.","issues":["disconnection"],"source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/about-nvenergy/rates-regulatory/electric-rules-south/Rule_6_South.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Nevada Power postpones termination for nonpayment for any 24 hours for which the National Weather Service forecasts 105 degrees Fahrenheit or higher, or 15 degrees Fahrenheit or lower.","issues":["disconnection"],"source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/about-nvenergy/rates-regulatory/electric-rules-south/Rule_6_South.pdf","last_verified":"2026-10-12"},{"kind":"deadline","claim":"NV Energy must restore service the same day if payment is received by 10:00 a.m., and within 24 hours of a later payment (with exceptions for causes beyond its control and multiunit complexes).","issues":["disconnection"],"source":"https://puc.nv.gov/FAQ/Termination_of_Service/","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","note":"Call NV Energy customer service (number on the bill).","candidate_channels":[]},{"index":1,"rung":"supervisor","note":"The PUCN suggests asking for a supervisor and keeping a record of names and conversations.","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"state_agency","note":"Public Utilities Commission of Nevada, Consumer Complaint Resolution Division (informal complaint), then a formal written complaint.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["nvenergy.com renders with JavaScript; automated tools saw only the title \"NV Energy\" on every page. NV Energy's customer service, outage and emergency phone numbers were not confirmed and are not listed.","The Rule No. 6 (south) tariff sheets used here carry effective dates from 2005 to 2017."],"security":{"official_domains":["nvenergy.com"],"never_asks":[{"kind":"policy","claim":"NV Energy will never come to a customer's property to request or take payment. All NV Energy employees carry NV Energy identification.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"NV Energy will never demand immediate payment and threaten immediate disconnection, whether by phone, text message or email.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"NV Energy will never accept payment by Zelle, MoneyPak, Venmo, Bitcoin or QR code.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"People imitate NV Energy employees to ask customers for money. NV Energy says to hang up and call it directly to check the account status.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers using NV Energy's name threaten to disconnect electricity unless the customer pays immediately, usually by prepaid debit card, credit card, gift card or digital currency.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers text a QR code and tell the customer to use it at a local bill pay kiosk. The QR code is linked to the scammer's account, not the utility's account.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers robocall or disguise their caller ID to look like the utility, and may give a fake employee ID number.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone-north","type":"phone","label":"Report a scam to NV Energy, Northern Nevada (775-834-SCAM)","value":"+1-775-834-7226","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"report-scam-phone-south","type":"phone","label":"Report a scam to NV Energy, Southern Nevada (702-402-SCAM)","value":"+1-702-402-7226","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"verify-account-phone-north","type":"phone","label":"Verify account status after a request for money, Northern Nevada (customer service)","value":"+1-775-834-4444","hours":"24/7","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"verify-account-phone-south","type":"phone","label":"Verify account status after a request for money, Southern Nevada (customer service)","value":"+1-702-402-5555","hours":"24/7","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"report-scam-form","type":"web_form","label":"Report a scam (NV Energy web page)","value":"https://www.nvenergy.com/safety/scam-protection/report-scam","notes":"URL taken from NV Energy's sitemap. The page loads with JavaScript; its form could not be read automatically.","source":"https://www.nvenergy.com/sitemap.xml","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":24},"verified_from":{"page":24},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Nevada Power Company (southern Nevada, electric) and Sierra Pacific Power Company (northern Nevada, electric and gas) do business as NV Energy. Regulated by the Public Utilities Commission of Nevada (PUCN). Termination rules are in NV Energy's Rule No. 6 tariffs. The PUCN tells customers to try the utility first, ask for a supervisor, then file an informal complaint with its Consumer Complaint Resolution Division.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","note":"Call NV Energy customer service (number on the bill).","candidate_channels":[]},{"index":1,"rung":"supervisor","note":"The PUCN suggests asking for a supervisor and keeping a record of names and conversations.","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"state_agency","note":"Public Utilities Commission of Nevada, Consumer Complaint Resolution Division (informal complaint), then a formal written complaint.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["nvenergy.com"],"never_asks":[{"kind":"policy","claim":"NV Energy will never come to a customer's property to request or take payment. All NV Energy employees carry NV Energy identification.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"NV Energy will never demand immediate payment and threaten immediate disconnection, whether by phone, text message or email.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"NV Energy will never accept payment by Zelle, MoneyPak, Venmo, Bitcoin or QR code.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"People imitate NV Energy employees to ask customers for money. NV Energy says to hang up and call it directly to check the account status.","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers using NV Energy's name threaten to disconnect electricity unless the customer pays immediately, usually by prepaid debit card, credit card, gift card or digital currency.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers text a QR code and tell the customer to use it at a local bill pay kiosk. The QR code is linked to the scammer's account, not the utility's account.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers robocall or disguise their caller ID to look like the utility, and may give a fake employee ID number.","source":"https://ag.nv.gov/News/PR/2021/Attorney_General_Ford_Echoes_Warning_from_NV_Energy_to_Nevadans_About_Scams_Affecting_NV_Energy_Customers/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone-north","type":"phone","label":"Report a scam to NV Energy, Northern Nevada (775-834-SCAM)","value":"+1-775-834-7226","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"report-scam-phone-south","type":"phone","label":"Report a scam to NV Energy, Southern Nevada (702-402-SCAM)","value":"+1-702-402-7226","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"verify-account-phone-north","type":"phone","label":"Verify account status after a request for money, Northern Nevada (customer service)","value":"+1-775-834-4444","hours":"24/7","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"verify-account-phone-south","type":"phone","label":"Verify account status after a request for money, Southern Nevada (customer service)","value":"+1-702-402-5555","hours":"24/7","source":"https://www.nvenergy.com/publish/content/dam/nvenergy/brochures_arch/safety/scam-protection/Scam-Alert-Flyer_ENGLISH_Accessible.pdf","last_verified":"2026-10-12"},{"id":"report-scam-form","type":"web_form","label":"Report a scam (NV Energy web page)","value":"https://www.nvenergy.com/safety/scam-protection/report-scam","notes":"URL taken from NV Energy's sitemap. The page loads with JavaScript; its form could not be read automatically.","source":"https://www.nvenergy.com/sitemap.xml","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":24},"verified_from":{"page":24},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"utility","title":"Electric and gas utilities — how complaints work","last_verified":"2026-10-12","file":"guides/utility.md","page":"https://escalate.alexgaoth.com/#/guides/utility"}}