{"id":"netflix","page":"https://escalate.alexgaoth.com/#/c/netflix","html":"https://escalate.alexgaoth.com/c/netflix/","generated":"2026-10-15","company":{"id":"netflix","name":"Netflix","aliases":["netflix inc","netflix streaming"],"sector":"subscription","website":"https://www.netflix.com","account_url":"https://www.netflix.com/account","official_domains":["netflix.com"],"security":{"never_asks":[{"kind":"policy","claim":"Netflix says it will never ask for personal information in a text or email, including credit or debit card numbers, bank account details or Netflix passwords, and will never ask for payment through a third-party vendor or website.","source":"https://help.netflix.com/en/node/65674","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Emails and texts that ask for your account email, phone, password or payment method, and fake websites, apps or phone numbers that pose as Netflix or Netflix Customer Service.","source":"https://help.netflix.com/en/node/65674","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails or texts, or send fake links, apps or phone numbers that claim to be Netflix","value":"phishing@netflix.com","purposes":["fraud"],"source":"https://help.netflix.com/en/node/65674","last_verified":"2026-10-12"}]},"regulators":["ftc"],"channels":[{"id":"cancel-online","type":"portal","label":"Cancel membership (Manage your membership page)","value":"https://www.netflix.com/cancelplan","purposes":["cancel_service"],"access":"login","notes":"Select Cancel, then Finish Cancellation. Netflix sends a confirmation email. The page asks for sign-in and is protected by Google reCAPTCHA.","source":"https://help.netflix.com/en/node/407","last_verified":"2026-10-12"},{"id":"help-contact","type":"portal","label":"Netflix Help Center contact page","value":"https://help.netflix.com/en/contactus","purposes":["unauthorized_charge","billing_error","cancel_service","account_access"],"notes":"Netflix says to contact it here at once if you never signed up or someone uses your payment information. The page loads its call and chat options dynamically; no phone number was visible to a fetch.","source":"https://help.netflix.com/node/1019","last_verified":"2026-10-12"},{"id":"app-call-chat","type":"app","label":"Netflix app Help, Call or Chat button","value":"Netflix app (iPhone, iPad, Android), My Netflix, profile menu, Help, Call or Chat","purposes":["billing_error","unauthorized_charge","cancel_service","account_access"],"notes":"Non-members tap Help in the upper right without signing in. Calls from the app over Wi-Fi or cellular data are free, with no long-distance costs. If the call does not connect, use chat.","source":"https://help.netflix.com/en/node/33335","last_verified":"2026-10-12"},{"id":"payment-history","type":"portal","label":"Payment history (billing activity)","value":"https://netflix.com/BillingActivity","purposes":["billing_error","cancel_service"],"access":"login","notes":"Shows the date the membership closes after a cancellation, and past charges.","source":"https://help.netflix.com/en/node/407","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"app-call-chat"},{"rung":"written_complaint"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel online at netflix.com/cancelplan; access continues to the end of the billing period. Partner-billed members cancel with the partner.","evidence":["cancellation confirmation email","date cancelled","payment history showing any later charge"],"steps":[{"do":"Sign in and open the Manage your membership page. Select Cancel, then Finish Cancellation. Save the confirmation email.","channel":"cancel-online"},{"do":"If no cancel option appears, open the account page and read the Membership section. It links to a cancellation guide or tells you to contact your payment partner (for example a phone or internet provider)."},{"do":"If you are charged after cancelling, the account may have been restarted. Cancel again, change the password, and select Sign out of all devices."},{"do":"If you still cannot cancel or stop the charges, contact Netflix through the Help Center.","channel":"help-contact"}],"facts":[{"kind":"process","claim":"Netflix says the cancel page is \"the only way to cancel your account and end your membership.\" Signing out or deleting the app does not cancel.","issues":["cancel_service"],"source":"https://help.netflix.com/en/node/407","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"The cancellation will take effect at the end of the billing period.\" (Terms of Use, section 2.6)","issues":["cancel_service"],"source":"https://help.netflix.com/legal/termsofuse","last_verified":"2026-10-12"},{"kind":"process","claim":"If an account was cancelled but is still charged, Netflix says someone using the account may have restarted it. It says to cancel again at netflix.com/cancelplan and update the password with Sign out of all devices.","issues":["cancel_service","unauthorized_charge"],"source":"https://help.netflix.com/en/node/124418","last_verified":"2026-10-12"}]},{"issue":"unauthorized_charge","summary":"Contact Netflix at once if you never signed up or someone uses your payment information.","evidence":["statement with the Netflix charge","the email address on the account if any"],"steps":[{"do":"If you never signed up for Netflix or someone is using your payment information, contact Netflix at once through the Help Center.","channel":"help-contact"},{"do":"If the charge came after you cancelled, follow the Charged after canceling steps (cancel again, change password, sign out of all devices)."},{"do":"If Netflix does not reverse the charge, dispute it with the card issuer."}]},{"issue":"bill_increase","summary":"Netflix emails a price change about one month before the billing date; the new price applies to everyone.","evidence":["price change email","last bill before the increase"],"steps":[{"do":"Check the price change email and the plan list. You can change to a cheaper plan at any time."},{"do":"If you do not accept the new price, cancel before the billing date when it takes effect.","channel":"cancel-online"}],"facts":[{"kind":"deadline","claim":"\"Netflix will send you an email with details about the price change one month before the billing date.\" If you have Netflix through a partner, the partner sends the notice.","issues":["bill_increase"],"source":"https://help.netflix.com/node/62990","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"We will notify you at least one month before any price changes\" (Terms of Use, section 2.7). You can cancel before the change takes effect.","issues":["bill_increase"],"source":"https://help.netflix.com/legal/termsofuse","last_verified":"2026-10-12"}]}],"facts":[{"kind":"policy","claim":"\"Payments are nonrefundable and there are no refunds or credits for partially used subscription periods.\" (Terms of Use, section 2.8)","issues":["refund_request"],"source":"https://help.netflix.com/legal/termsofuse","last_verified":"2026-10-12"},{"kind":"policy","claim":"Netflix does not offer annual, multi-month or lifetime membership plans. Members who pay through a third party (for example a phone or internet provider) may need to contact that provider about billing.","issues":["billing_error","cancel_service"],"source":"https://help.netflix.com/en/node/41049","last_verified":"2026-10-12"}],"known_blockers":["The cancel page needs sign-in and is protected by Google reCAPTCHA.","Members billed through a phone, internet or other partner must cancel and dispute billing with that partner."]},"playbooks":{"cancel_service":{"company":{"id":"netflix","name":"Netflix","sector":"subscription","website":"https://www.netflix.com","account_url":"https://www.netflix.com/account"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel online at netflix.com/cancelplan; access continues to the end of the billing period. Partner-billed members cancel with the partner.","evidence":["cancellation confirmation email","date cancelled","payment history showing any later charge"],"steps":[{"do":"Sign in and open the Manage your membership page. Select Cancel, then Finish Cancellation. Save the confirmation email.","channel":{"id":"cancel-online","type":"portal","label":"Cancel membership (Manage your membership page)","value":"https://www.netflix.com/cancelplan","purposes":["cancel_service"],"access":"login","notes":"Select Cancel, then Finish Cancellation. Netflix sends a confirmation email. The page asks for sign-in and is protected by Google reCAPTCHA.","source":"https://help.netflix.com/en/node/407","last_verified":"2026-10-12"}},{"do":"If no cancel option appears, open the account page and read the Membership section. It links to a cancellation guide or tells you to contact your payment partner (for example a phone or internet provider)."},{"do":"If you are charged after cancelling, the account may have been restarted. Cancel again, change the password, and select Sign out of all devices."},{"do":"If you still cannot cancel or stop the charges, contact Netflix through the Help Center.","channel":{"id":"help-contact","type":"portal","label":"Netflix Help Center contact page","value":"https://help.netflix.com/en/contactus","purposes":["unauthorized_charge","billing_error","cancel_service","account_access"],"notes":"Netflix says to contact it here at once if you never signed up or someone uses your payment information. The page loads its call and chat options dynamically; no phone number was visible to a fetch.","source":"https://help.netflix.com/node/1019","last_verified":"2026-10-12"}}],"channels":[{"id":"cancel-online","type":"portal","label":"Cancel membership (Manage your membership page)","value":"https://www.netflix.com/cancelplan","purposes":["cancel_service"],"access":"login","notes":"Select Cancel, then Finish Cancellation. Netflix sends a confirmation email. The page asks for sign-in and is protected by Google reCAPTCHA.","source":"https://help.netflix.com/en/node/407","last_verified":"2026-10-12"},{"id":"help-contact","type":"portal","label":"Netflix Help Center contact page","value":"https://help.netflix.com/en/contactus","purposes":["unauthorized_charge","billing_error","cancel_service","account_access"],"notes":"Netflix says to contact it here at once if you never signed up or someone uses your payment information. The page loads its call and chat options dynamically; no phone number was visible to a fetch.","source":"https://help.netflix.com/node/1019","last_verified":"2026-10-12"},{"id":"app-call-chat","type":"app","label":"Netflix app Help, Call or Chat button","value":"Netflix app (iPhone, iPad, Android), My Netflix, profile menu, Help, Call or Chat","purposes":["billing_error","unauthorized_charge","cancel_service","account_access"],"notes":"Non-members tap Help in the upper right without signing in. Calls from the app over Wi-Fi or cellular data are free, with no long-distance costs. If the call does not connect, use chat.","source":"https://help.netflix.com/en/node/33335","last_verified":"2026-10-12"},{"id":"payment-history","type":"portal","label":"Payment history (billing activity)","value":"https://netflix.com/BillingActivity","purposes":["billing_error","cancel_service"],"access":"login","notes":"Shows the date the membership closes after a cancellation, and past charges.","source":"https://help.netflix.com/en/node/407","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Netflix says the cancel page is \"the only way to cancel your account and end your membership.\" Signing out or deleting the app does not cancel.","issues":["cancel_service"],"source":"https://help.netflix.com/en/node/407","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"The cancellation will take effect at the end of the billing period.\" (Terms of Use, section 2.6)","issues":["cancel_service"],"source":"https://help.netflix.com/legal/termsofuse","last_verified":"2026-10-12"},{"kind":"process","claim":"If an account was cancelled but is still charged, Netflix says someone using the account may have restarted it. It says to cancel again at netflix.com/cancelplan and update the password with Sign out of all devices.","issues":["cancel_service","unauthorized_charge"],"source":"https://help.netflix.com/en/node/124418","last_verified":"2026-10-12"},{"kind":"policy","claim":"Netflix does not offer annual, multi-month or lifetime membership plans. Members who pay through a third party (for example a phone or internet provider) may need to contact that provider about billing.","issues":["billing_error","cancel_service"],"source":"https://help.netflix.com/en/node/41049","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"app-call-chat","type":"app","label":"Netflix app Help, Call or Chat button","value":"Netflix app (iPhone, iPad, Android), My Netflix, profile menu, Help, Call or Chat","purposes":["billing_error","unauthorized_charge","cancel_service","account_access"],"notes":"Non-members tap Help in the upper right without signing in. Calls from the app over Wi-Fi or cellular data are free, with no long-distance costs. If the call does not connect, use chat.","source":"https://help.netflix.com/en/node/33335","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["cancel-online","help-contact"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The cancel page needs sign-in and is protected by Google reCAPTCHA.","Members billed through a phone, internet or other partner must cancel and dispute billing with that partner."],"security":{"official_domains":["netflix.com"],"never_asks":[{"kind":"policy","claim":"Netflix says it will never ask for personal information in a text or email, including credit or debit card numbers, bank account details or Netflix passwords, and will never ask for payment through a third-party vendor or website.","source":"https://help.netflix.com/en/node/65674","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Emails and texts that ask for your account email, phone, password or payment method, and fake websites, apps or phone numbers that pose as Netflix or Netflix Customer Service.","source":"https://help.netflix.com/en/node/65674","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails or texts, or send fake links, apps or phone numbers that claim to be Netflix","value":"phishing@netflix.com","purposes":["fraud"],"source":"https://help.netflix.com/en/node/65674","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":14},"verified_from":{"page":14},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 14 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]},"unauthorized_charge":{"company":{"id":"netflix","name":"Netflix","sector":"subscription","website":"https://www.netflix.com","account_url":"https://www.netflix.com/account"},"issue":{"id":"unauthorized_charge","name":"Unauthorized charge"},"playbook_source":"company","summary":"Contact Netflix at once if you never signed up or someone uses your payment information.","evidence":["statement with the Netflix charge","the email address on the account if any"],"steps":[{"do":"If you never signed up for Netflix or someone is using your payment information, contact Netflix at once through the Help Center.","channel":{"id":"help-contact","type":"portal","label":"Netflix Help Center contact page","value":"https://help.netflix.com/en/contactus","purposes":["unauthorized_charge","billing_error","cancel_service","account_access"],"notes":"Netflix says to contact it here at once if you never signed up or someone uses your payment information. The page loads its call and chat options dynamically; no phone number was visible to a fetch.","source":"https://help.netflix.com/node/1019","last_verified":"2026-10-12"}},{"do":"If the charge came after you cancelled, follow the Charged after canceling steps (cancel again, change password, sign out of all devices)."},{"do":"If Netflix does not reverse the charge, dispute it with the card issuer."}],"channels":[{"id":"help-contact","type":"portal","label":"Netflix Help Center contact page","value":"https://help.netflix.com/en/contactus","purposes":["unauthorized_charge","billing_error","cancel_service","account_access"],"notes":"Netflix says to contact it here at once if you never signed up or someone uses your payment information. The page loads its call and chat options dynamically; no phone number was visible to a fetch.","source":"https://help.netflix.com/node/1019","last_verified":"2026-10-12"},{"id":"app-call-chat","type":"app","label":"Netflix app Help, Call or Chat button","value":"Netflix app (iPhone, iPad, Android), My Netflix, profile menu, Help, Call or Chat","purposes":["billing_error","unauthorized_charge","cancel_service","account_access"],"notes":"Non-members tap Help in the upper right without signing in. Calls from the app over Wi-Fi or cellular data are free, with no long-distance costs. If the call does not connect, use chat.","source":"https://help.netflix.com/en/node/33335","last_verified":"2026-10-12"}],"facts":[],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"A post-transaction third-party seller may not charge a consumer for an online sale unless it discloses the material terms and gets express informed consent, including the consumer's full account number, before charging. An initial merchant may not pass a customer's account number or other billing information to such a seller.","issues":["unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8402","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"app-call-chat","type":"app","label":"Netflix app Help, Call or Chat button","value":"Netflix app (iPhone, iPad, Android), My Netflix, profile menu, Help, Call or Chat","purposes":["billing_error","unauthorized_charge","cancel_service","account_access"],"notes":"Non-members tap Help in the upper right without signing in. Calls from the app over Wi-Fi or cellular data are free, with no long-distance costs. If the call does not connect, use chat.","source":"https://help.netflix.com/en/node/33335","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","candidate_channels":["cancel-online","help-contact"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The cancel page needs sign-in and is protected by Google reCAPTCHA.","Members billed through a phone, internet or other partner must cancel and dispute billing with that partner."],"security":{"official_domains":["netflix.com"],"never_asks":[{"kind":"policy","claim":"Netflix says it will never ask for personal information in a text or email, including credit or debit card numbers, bank account details or Netflix passwords, and will never ask for payment through a third-party vendor or website.","source":"https://help.netflix.com/en/node/65674","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Emails and texts that ask for your account email, phone, password or payment method, and fake websites, apps or phone numbers that pose as Netflix or Netflix Customer Service.","source":"https://help.netflix.com/en/node/65674","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails or texts, or send fake links, apps or phone numbers that claim to be Netflix","value":"phishing@netflix.com","purposes":["fraud"],"source":"https://help.netflix.com/en/node/65674","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":14},"verified_from":{"page":14},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 14 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":null,"warnings":[]},"bill_increase":{"company":{"id":"netflix","name":"Netflix","sector":"subscription","website":"https://www.netflix.com","account_url":"https://www.netflix.com/account"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"Netflix emails a price change about one month before the billing date; the new price applies to everyone.","evidence":["price change email","last bill before the increase"],"steps":[{"do":"Check the price change email and the plan list. 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The page asks for sign-in and is protected by Google reCAPTCHA.","source":"https://help.netflix.com/en/node/407","last_verified":"2026-10-12"}}],"channels":[],"facts":[{"kind":"deadline","claim":"\"Netflix will send you an email with details about the price change one month before the billing date.\" If you have Netflix through a partner, the partner sends the notice.","issues":["bill_increase"],"source":"https://help.netflix.com/node/62990","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"We will notify you at least one month before any price changes\" (Terms of Use, section 2.7). 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