{"id":"megabus","page":"https://escalate.alexgaoth.com/#/c/megabus","html":"https://escalate.alexgaoth.com/c/megabus/","generated":"2026-10-15","company":{"id":"megabus","name":"megabus (US)","aliases":["megabus.com","megabus us","us megabus"],"sector":"ground_transport","parent":"Coach USA","website":"https://us.megabus.com","account_url":"https://us.megabus.com/contact-us","regulators":["fmcsa"],"notes":"The terms say \"megabus.com\" is a trade name, not a legal entity; the contract is with the regional operating carrier (for example Megabus Northeast LLC, 349 First St, Elizabeth, NJ 07206). The us.megabus.com footer shows \"© 2026 Coach USA\". Ownership changes at Coach USA in 2024-2026 were not confirmed from a fetched page. Terms last updated November 7, 2023.","channels":[{"id":"email","type":"email","label":"megabus questions email (answered first by the virtual assistant \"Chuck\", who can connect a representative)","value":"questions@us.megabus.com","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"},{"id":"web-chat","type":"chat","label":"Chat with Chuck (virtual travel assistant)","value":"https://us.megabus.com/webchat","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"},{"id":"booking-assistance-phone","type":"phone","label":"Customers with disabilities booking line (1-877-GO2-MEGA)","value":"+1-877-462-6342","purposes":["accessibility"],"source":"https://us.megabus.com/passengers-with-disabilities","last_verified":"2026-10-12"},{"id":"ada-email","type":"email","label":"Disability complaints contact (Coach USA)","value":"t.daniel@coachusa.com","purposes":["accessibility"],"notes":"The page names the person to contact for disability complaints.","source":"https://us.megabus.com/passengers-with-disabilities","last_verified":"2026-10-12"},{"id":"ada-phone","type":"phone","label":"Disability complaints telephone","value":"+1-908-372-6195","purposes":["accessibility"],"source":"https://us.megabus.com/passengers-with-disabilities","last_verified":"2026-10-12"},{"id":"ada-mail","type":"mail","label":"Disability complaints mailing address","value":"349 First Street, Elizabeth, New Jersey 07206","purposes":["accessibility"],"source":"https://us.megabus.com/passengers-with-disabilities","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"web-chat"},{"rung":"written_complaint","channel":"email"},{"rung":"regulator","regulator":"fmcsa","note":"Interstate bus carrier."},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","note":"Either party may elect individual AAA arbitration; small claims court remains available."}],"playbooks":[{"issue":"refund_request","summary":"Tickets are non-refundable; refunds apply only when the operating carrier materially fails to provide the service.","evidence":["reservation number","scheduled and actual departure times","cause given","receipts"],"steps":[{"do":"If you need a different trip, trade in the reservation online more than 3 hours before departure and pay the trade-in fee."},{"do":"If the trip was cancelled or badly late for reasons within megabus's control, ask for a refund or alternative travel by email or chat.","channel":"email"},{"do":"If refused, send a written request that cites Section 2E of the terms, then dispute the charge with your card issuer."}],"facts":[{"kind":"policy","claim":"Reservations may not be refunded or cancelled except where a megabus operating carrier has materially failed to provide the service (Section 2E); carriers are not responsible for delays or cancellations caused by traffic, road conditions or weather.","issues":["refund_request"],"source":"https://us.megabus.com/terms","last_verified":"2026-10-12"},{"kind":"fee","claim":"Changes must be made at least 3 hours before departure. Trade-in fees: $3.00 more than 24 hours before departure, $5.00 at 6 to 24 hours, $7.50 at 3 to 6 hours, plus a $3.99 reservation fee ($7 by telephone).","issues":["refund_request"],"source":"https://us.megabus.com/help","last_verified":"2026-10-12"}]},{"issue":"accessibility","summary":"Flag special requirements when booking or call the booking line; send complaints to the named Coach USA contact.","evidence":["reservation number","date and route","the assistance requested","what happened"],"steps":[{"do":"When booking online, answer \"yes\" to the question about passengers travelling with special requirements, or call 1-877-GO2-MEGA.","channel":"booking-assistance-phone"},{"do":"Send a disability complaint by email, phone or mail to the contact on the Customers with Disabilities page.","channel":"ada-email"},{"do":"Escalate to FMCSA if megabus does not resolve it.","regulator":"fmcsa"}]},{"issue":"lost_baggage","summary":"Report lost items to lost and found; claim baggage loss or damage within 60 days.","evidence":["reservation number","bag description","contents and values","photos"],"steps":[{"do":"Report a lost item to the lost and found department through the contact page; megabus says the investigation can take several days.","channel":"email"},{"do":"File a loss or damage claim with megabus within 60 days of discovering it."}],"facts":[{"kind":"deadline","claim":"Baggage loss or damage claims must be filed with megabus within 60 days of the discovery of the loss or damage.","issues":["lost_baggage"],"source":"https://us.megabus.com/terms","last_verified":"2026-10-12"},{"kind":"limit","claim":"Operating carriers assume no liability for baggage loss or damage in excess of two hundred and fifty ($250) dollars.","issues":["lost_baggage"],"source":"https://us.megabus.com/terms","last_verified":"2026-10-12"}]}],"facts":[{"kind":"policy","claim":"Either party may elect individual AAA arbitration in the customer's county; class arbitration is excluded, megabus pays the arbitration fees for claims up to $75,000 unless frivolous, and small claims court remains available.","source":"https://us.megabus.com/terms","last_verified":"2026-10-12"}],"known_blockers":["megabus publishes no general customer service phone number; first contact is a virtual assistant by email or chat."],"official_domains":["megabus.com"]},"playbooks":{"refund_request":{"company":{"id":"megabus","name":"megabus (US)","sector":"ground_transport","website":"https://us.megabus.com","account_url":"https://us.megabus.com/contact-us"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Tickets are non-refundable; refunds apply only when the operating carrier materially fails to provide the service.","evidence":["reservation number","scheduled and actual departure times","cause given","receipts"],"steps":[{"do":"If you need a different trip, trade in the reservation online more than 3 hours before departure and pay the trade-in fee."},{"do":"If the trip was cancelled or badly late for reasons within megabus's control, ask for a refund or alternative travel by email or chat.","channel":{"id":"email","type":"email","label":"megabus questions email (answered first by the virtual assistant \"Chuck\", who can connect a representative)","value":"questions@us.megabus.com","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"}},{"do":"If refused, send a written request that cites Section 2E of the terms, then dispute the charge with your card issuer."}],"channels":[{"id":"email","type":"email","label":"megabus questions email (answered first by the virtual assistant \"Chuck\", who can connect a representative)","value":"questions@us.megabus.com","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"},{"id":"web-chat","type":"chat","label":"Chat with Chuck (virtual travel assistant)","value":"https://us.megabus.com/webchat","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Reservations may not be refunded or cancelled except where a megabus operating carrier has materially failed to provide the service (Section 2E); carriers are not responsible for delays or cancellations caused by traffic, road conditions or weather.","issues":["refund_request"],"source":"https://us.megabus.com/terms","last_verified":"2026-10-12"},{"kind":"fee","claim":"Changes must be made at least 3 hours before departure. 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To get money back for lost or damaged goods, also file a written claim with the mover and use the mover's arbitration program.","channels":[{"id":"nccdb","type":"web_form","label":"National Consumer Complaint Database (movers and bus companies)","value":"https://nccdb.fmcsa.dot.gov/","notes":"Script-driven web app; it may not load for automated agents.","source":"https://www.usa.gov/agencies/federal-motor-carrier-safety-administration","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"FMCSA consumer complaints line","value":"+1-888-368-7238","source":"https://www.usa.gov/agencies/federal-motor-carrier-safety-administration","last_verified":"2026-10-12"},{"id":"information-line","type":"phone","label":"FMCSA information line","value":"+1-800-832-5660","source":"https://www.usa.gov/agencies/federal-motor-carrier-safety-administration","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"An interstate carrier may not give you less than 9 months to file a loss or damage claim against it, or less than 2 years to sue after it gives written notice that it disallowed the claim.","issues":["damaged_item"],"source":"https://www.law.cornell.edu/uscode/text/49/14706","last_verified":"2026-10-12"},{"kind":"process","claim":"A household goods mover must have an arbitration program for individual shippers for loss and damage disputes. 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USA.gov also lists a consumer-complaint TTY number that could not be confirmed on an FMCSA page, so it is left out."}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"Either party may elect individual AAA arbitration; small claims court remains available."}],"known_blockers":["megabus publishes no general customer service phone number; first contact is a virtual assistant by email or chat."],"security":{"official_domains":["megabus.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":11},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 11 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The terms say \"megabus.com\" is a trade name, not a legal entity; the contract is with the regional operating carrier (for example Megabus Northeast LLC, 349 First St, Elizabeth, NJ 07206). The us.megabus.com footer shows \"© 2026 Coach USA\". Ownership changes at Coach USA in 2024-2026 were not confirmed from a fetched page. Terms last updated November 7, 2023.","warnings":[]},"accessibility":{"company":{"id":"megabus","name":"megabus (US)","sector":"ground_transport","website":"https://us.megabus.com","account_url":"https://us.megabus.com/contact-us"},"issue":{"id":"accessibility","name":"Disability assistance problem"},"playbook_source":"company","summary":"Flag special requirements when booking or call the booking line; send complaints to the named Coach USA contact.","evidence":["reservation number","date and route","the assistance requested","what happened"],"steps":[{"do":"When booking online, answer \"yes\" to the question about passengers travelling with special requirements, or call 1-877-GO2-MEGA.","channel":{"id":"booking-assistance-phone","type":"phone","label":"Customers with disabilities booking line (1-877-GO2-MEGA)","value":"+1-877-462-6342","purposes":["accessibility"],"source":"https://us.megabus.com/passengers-with-disabilities","last_verified":"2026-10-12"}},{"do":"Send a disability complaint by email, phone or mail to the contact on the Customers with Disabilities page.","channel":{"id":"ada-email","type":"email","label":"Disability complaints contact (Coach USA)","value":"t.daniel@coachusa.com","purposes":["accessibility"],"notes":"The page names the person to contact for disability complaints.","source":"https://us.megabus.com/passengers-with-disabilities","last_verified":"2026-10-12"}},{"do":"Escalate to FMCSA if megabus does not resolve it.","regulator":{"id":"fmcsa","name":"Federal Motor Carrier Safety Administration","level":"federal","when_to_use":"Use to report an interstate household goods mover or bus company through the National Consumer Complaint Database. 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USA.gov also lists a consumer-complaint TTY number that could not be confirmed on an FMCSA page, so it is left out."}}],"channels":[{"id":"booking-assistance-phone","type":"phone","label":"Customers with disabilities booking line (1-877-GO2-MEGA)","value":"+1-877-462-6342","purposes":["accessibility"],"source":"https://us.megabus.com/passengers-with-disabilities","last_verified":"2026-10-12"},{"id":"ada-email","type":"email","label":"Disability complaints contact (Coach USA)","value":"t.daniel@coachusa.com","purposes":["accessibility"],"notes":"The page names the person to contact for disability complaints.","source":"https://us.megabus.com/passengers-with-disabilities","last_verified":"2026-10-12"},{"id":"ada-phone","type":"phone","label":"Disability complaints telephone","value":"+1-908-372-6195","purposes":["accessibility"],"source":"https://us.megabus.com/passengers-with-disabilities","last_verified":"2026-10-12"},{"id":"ada-mail","type":"mail","label":"Disability complaints mailing address","value":"349 First Street, Elizabeth, New Jersey 07206","purposes":["accessibility"],"source":"https://us.megabus.com/passengers-with-disabilities","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Either party may elect individual AAA arbitration in the customer's county; class arbitration is excluded, megabus pays the arbitration fees for claims up to $75,000 unless frivolous, and small claims court remains available.","source":"https://us.megabus.com/terms","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"web-chat","type":"chat","label":"Chat with Chuck (virtual travel assistant)","value":"https://us.megabus.com/webchat","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"email","type":"email","label":"megabus questions email (answered first by the virtual assistant \"Chuck\", who can connect a representative)","value":"questions@us.megabus.com","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"regulator","note":"Interstate bus carrier.","regulator":{"id":"fmcsa","name":"Federal Motor Carrier Safety Administration","level":"federal","when_to_use":"Use to report an interstate household goods mover or bus company through the National Consumer Complaint Database. 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USA.gov also lists a consumer-complaint TTY number that could not be confirmed on an FMCSA page, so it is left out."}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"Either party may elect individual AAA arbitration; small claims court remains available."}],"known_blockers":["megabus publishes no general customer service phone number; first contact is a virtual assistant by email or chat."],"security":{"official_domains":["megabus.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":11},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 11 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The terms say \"megabus.com\" is a trade name, not a legal entity; the contract is with the regional operating carrier (for example Megabus Northeast LLC, 349 First St, Elizabeth, NJ 07206). The us.megabus.com footer shows \"© 2026 Coach USA\". Ownership changes at Coach USA in 2024-2026 were not confirmed from a fetched page. Terms last updated November 7, 2023.","warnings":[]},"lost_baggage":{"company":{"id":"megabus","name":"megabus (US)","sector":"ground_transport","website":"https://us.megabus.com","account_url":"https://us.megabus.com/contact-us"},"issue":{"id":"lost_baggage","name":"Lost bag"},"playbook_source":"company","summary":"Report lost items to lost and found; claim baggage loss or damage within 60 days.","evidence":["reservation number","bag description","contents and values","photos"],"steps":[{"do":"Report a lost item to the lost and found department through the contact page; megabus says the investigation can take several days.","channel":{"id":"email","type":"email","label":"megabus questions email (answered first by the virtual assistant \"Chuck\", who can connect a representative)","value":"questions@us.megabus.com","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"}},{"do":"File a loss or damage claim with megabus within 60 days of discovering it."}],"channels":[{"id":"email","type":"email","label":"megabus questions email (answered first by the virtual assistant \"Chuck\", who can connect a representative)","value":"questions@us.megabus.com","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"},{"id":"web-chat","type":"chat","label":"Chat with Chuck (virtual travel assistant)","value":"https://us.megabus.com/webchat","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Baggage loss or damage claims must be filed with megabus within 60 days of the discovery of the loss or damage.","issues":["lost_baggage"],"source":"https://us.megabus.com/terms","last_verified":"2026-10-12"},{"kind":"limit","claim":"Operating carriers assume no liability for baggage loss or damage in excess of two hundred and fifty ($250) dollars.","issues":["lost_baggage"],"source":"https://us.megabus.com/terms","last_verified":"2026-10-12"},{"kind":"policy","claim":"Either party may elect individual AAA arbitration in the customer's county; class arbitration is excluded, megabus pays the arbitration fees for claims up to $75,000 unless frivolous, and small claims court remains available.","source":"https://us.megabus.com/terms","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"web-chat","type":"chat","label":"Chat with Chuck (virtual travel assistant)","value":"https://us.megabus.com/webchat","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"email","type":"email","label":"megabus questions email (answered first by the virtual assistant \"Chuck\", who can connect a representative)","value":"questions@us.megabus.com","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"regulator","note":"Interstate bus carrier.","regulator":{"id":"fmcsa","name":"Federal Motor Carrier Safety Administration","level":"federal","when_to_use":"Use to report an interstate household goods mover or bus company through the National Consumer Complaint Database. To get money back for lost or damaged goods, also file a written claim with the mover and use the mover's arbitration program.","channels":[{"id":"nccdb","type":"web_form","label":"National Consumer Complaint Database (movers and bus companies)","value":"https://nccdb.fmcsa.dot.gov/","notes":"Script-driven web app; it may not load for automated agents.","source":"https://www.usa.gov/agencies/federal-motor-carrier-safety-administration","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"FMCSA consumer complaints line","value":"+1-888-368-7238","source":"https://www.usa.gov/agencies/federal-motor-carrier-safety-administration","last_verified":"2026-10-12"},{"id":"information-line","type":"phone","label":"FMCSA information line","value":"+1-800-832-5660","source":"https://www.usa.gov/agencies/federal-motor-carrier-safety-administration","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"An interstate carrier may not give you less than 9 months to file a loss or damage claim against it, or less than 2 years to sue after it gives written notice that it disallowed the claim.","issues":["damaged_item"],"source":"https://www.law.cornell.edu/uscode/text/49/14706","last_verified":"2026-10-12"},{"kind":"process","claim":"A household goods mover must have an arbitration program for individual shippers for loss and damage disputes. Arbitration is binding for claims of $10,000 or less if the shipper requests it.","issues":["damaged_item"],"source":"https://www.law.cornell.edu/cfr/text/49/375.211","last_verified":"2026-10-12"}],"notes":"fmcsa.dot.gov and protectyourmove.gov blocked automated page reads on 2026-10-12, so FMCSA's own description of what it does with a complaint (enforcement only, or help with the dispute) was not confirmed. Contact details come from USA.gov. USA.gov also lists a consumer-complaint TTY number that could not be confirmed on an FMCSA page, so it is left out."}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"Either party may elect individual AAA arbitration; small claims court remains available."}],"known_blockers":["megabus publishes no general customer service phone number; first contact is a virtual assistant by email or chat."],"security":{"official_domains":["megabus.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":11},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 11 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"The terms say \"megabus.com\" is a trade name, not a legal entity; the contract is with the regional operating carrier (for example Megabus Northeast LLC, 349 First St, Elizabeth, NJ 07206). The us.megabus.com footer shows \"© 2026 Coach USA\". Ownership changes at Coach USA in 2024-2026 were not confirmed from a fetched page. Terms last updated November 7, 2023.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"web-chat","type":"chat","label":"Chat with Chuck (virtual travel assistant)","value":"https://us.megabus.com/webchat","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"email","type":"email","label":"megabus questions email (answered first by the virtual assistant \"Chuck\", who can connect a representative)","value":"questions@us.megabus.com","purposes":["refund_request","poor_service","lost_baggage"],"source":"https://us.megabus.com/contact-us","last_verified":"2026-10-12"}},{"index":2,"rung":"regulator","note":"Interstate bus carrier.","regulator":{"id":"fmcsa","name":"Federal Motor Carrier Safety Administration","level":"federal","when_to_use":"Use to report an interstate household goods mover or bus company through the National Consumer Complaint Database. To get money back for lost or damaged goods, also file a written claim with the mover and use the mover's arbitration program.","channels":[{"id":"nccdb","type":"web_form","label":"National Consumer Complaint Database (movers and bus companies)","value":"https://nccdb.fmcsa.dot.gov/","notes":"Script-driven web app; it may not load for automated agents.","source":"https://www.usa.gov/agencies/federal-motor-carrier-safety-administration","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"FMCSA consumer complaints line","value":"+1-888-368-7238","source":"https://www.usa.gov/agencies/federal-motor-carrier-safety-administration","last_verified":"2026-10-12"},{"id":"information-line","type":"phone","label":"FMCSA information line","value":"+1-800-832-5660","source":"https://www.usa.gov/agencies/federal-motor-carrier-safety-administration","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"An interstate carrier may not give you less than 9 months to file a loss or damage claim against it, or less than 2 years to sue after it gives written notice that it disallowed the claim.","issues":["damaged_item"],"source":"https://www.law.cornell.edu/uscode/text/49/14706","last_verified":"2026-10-12"},{"kind":"process","claim":"A household goods mover must have an arbitration program for individual shippers for loss and damage disputes. Arbitration is binding for claims of $10,000 or less if the shipper requests it.","issues":["damaged_item"],"source":"https://www.law.cornell.edu/cfr/text/49/375.211","last_verified":"2026-10-12"}],"notes":"fmcsa.dot.gov and protectyourmove.gov blocked automated page reads on 2026-10-12, so FMCSA's own description of what it does with a complaint (enforcement only, or help with the dispute) was not confirmed. Contact details come from USA.gov. USA.gov also lists a consumer-complaint TTY number that could not be confirmed on an FMCSA page, so it is left out."}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"Either party may elect individual AAA arbitration; small claims court remains available."}],"security":{"official_domains":["megabus.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":11},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 11 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"ground_transport","title":"Intercity bus and rail — how complaints work","last_verified":"2026-10-12","file":"guides/ground_transport.md","page":"https://escalate.alexgaoth.com/#/guides/ground_transport"}}