{"id":"linkedin","page":"https://escalate.alexgaoth.com/#/c/linkedin","html":"https://escalate.alexgaoth.com/c/linkedin/","generated":"2026-10-15","company":{"id":"linkedin","name":"LinkedIn","aliases":["linkedin premium","linkedin premium career","linkedin premium business","linkedin sales navigator","linkedin corporation"],"sector":"subscription","parent":"Microsoft Corporation","website":"https://www.linkedin.com","account_url":"https://www.linkedin.com/manage/purchases-payments","official_domains":["linkedin.com"],"security":{"never_asks":[{"kind":"policy","claim":"\"LinkedIn will never ask you for your password or ask you to download any programs.\"","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"kind":"contact","claim":"LinkedIn says: \"We don't offer a phone number for customer support.\" and \"we don't charge for customer support and we'll never ask you for your password or access to your computer.\" A caller claiming to be LinkedIn support is not LinkedIn.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn names linkedin_support@cs.linkedin.com, linkedin@e.linkedin.com and linkedin@el.linkedin.com as legitimate sender addresses that are not phishing.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"LinkedIn lists inheritance or advance fee fraud scams, job scams, technical support scams, and dating and romance scams as scams on its platform.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn lists phishing warning signs as messages with bad spelling and grammar that are not addressed to you personally, messages asking you to act immediately, and messages asking you to open an attachment to install a software update.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails that claim to be from LinkedIn","value":"phishing@linkedin.com","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"LinkedIn contact form to report a scam message","value":"https://www.linkedin.com/help/linkedin/ask/TS-RPS","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"id":"ftc-report-linkedin","type":"web_form","label":"FTC fraud report for LinkedIn scams, including job scams (linked by LinkedIn)","value":"https://reportfraud.ftc.gov/#/?orgcode=LNK","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"}]},"regulators":["ftc"],"notes":"Premium renews automatically at the start of each subscription period. A cancelled paid subscription stays active to the end of the billing cycle; a cancelled free trial ends at once. Premium may be refundable within 7 days of the charge if Premium was not used. Apple App Store purchases are refunded only by Apple. LinkedIn has no customer support phone number. For users outside the EU, EEA and Switzerland the User Agreement applies California law and Santa Clara County courts.","channels":[{"id":"manage-purchases","type":"portal","label":"LinkedIn Admin Center, Purchases (cancel a Premium subscription or trial)","value":"https://www.linkedin.com/manage/purchases-payments/purchases","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"Path from the homepage: Me > Premium features > Manage subscription > Purchases > select the Active subscription > Cancel subscription > Confirm cancel.","source":"https://www.linkedin.com/help/linkedin/answer/a1339127/","last_verified":"2026-10-13"},{"id":"cancel-without-signin","type":"web_form","label":"Cancel some LinkedIn subscriptions without signing in (Germany and United States)","value":"https://www.linkedin.com/help/linkedin/ask/PREMIUM-CANCEL","purposes":["cancel_service"],"notes":"\"If you're in Germany or the United States, some subscriptions can be canceled without signing in.\"","source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"},{"id":"refund-request","type":"web_form","label":"Request a Refund (linked from the LinkedIn refund policy)","value":"https://www.linkedin.com/help/linkedin/feature-launcher/urn:li:helpCenterArticle:(1337140,LITHOGRAPH)","purposes":["refund_request","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/5704","last_verified":"2026-10-13"},{"id":"billing-support","type":"web_form","label":"LinkedIn billing support contact form","value":"https://www.linkedin.com/help/linkedin/ask/pmt-rc","purposes":["billing_error","refund_request","unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"},{"id":"contact-us","type":"web_form","label":"LinkedIn Help Center contact form","value":"https://www.linkedin.com/help/linkedin/ask","purposes":["billing_error","refund_request","unauthorized_charge","cancel_service"],"source":"https://www.linkedin.com/help/linkedin/answer/2949","last_verified":"2026-10-13"},{"id":"purchase-history","type":"portal","label":"LinkedIn purchase history (receipts for charges on your account)","value":"https://www.linkedin.com/payments/purchasehistory","purposes":["unauthorized_charge","billing_error"],"access":"login","source":"https://www.linkedin.com/help/linkedin/answer/2949","last_verified":"2026-10-13"},{"id":"apple-cancel","type":"web_form","label":"Cancel LinkedIn Premium bought through the Apple App Store (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a563180","last_verified":"2026-10-13"},{"id":"apple-refund","type":"web_form","label":"Apple payment and refund support for LinkedIn App Store purchases","value":"https://getsupport.apple.com/?caller=kbase&PGF=PGF63006&category_id=SC0060&symptom_id=23208","purposes":["refund_request"],"source":"https://www.linkedin.com/help/linkedin/answer/a563180","last_verified":"2026-10-13"},{"id":"google-play-cancel","type":"web_form","label":"Cancel LinkedIn Premium bought through Google Play (Google)","value":"https://support.google.com/googleplay/answer/7018481/","purposes":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a569644","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"billing-support"},{"rung":"written_complaint"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel Premium in the Admin Center (Purchases) at least one day before the billing date. Paid plans stay active to the end of the cycle. Apple App Store purchases are cancelled on the Apple device.","evidence":["cancellation confirmation","billing date","receipt from purchase history"],"steps":[{"do":"On desktop: Me > Premium features > Manage subscription > Purchases > select the Active subscription > Cancel subscription > Confirm cancel.","channel":"manage-purchases"},{"do":"In the United States, some subscriptions can be cancelled without signing in.","channel":"cancel-without-signin"},{"do":"If you bought through the Apple App Store, cancel from the LinkedIn app on your Apple device or in Apple subscriptions.","channel":"apple-cancel"},{"do":"If you bought through Google Play, cancel on LinkedIn or in Google Play.","channel":"google-play-cancel"}],"facts":[{"kind":"deadline","claim":"\"Cancel at least one day before your billing date to avoid being charged for the next cycle.\"","issues":["cancel_service"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"},{"kind":"policy","claim":"A cancelled paid subscription stays active until the end of the current billing cycle. \"If you cancel a Premium free trial, the trial will end immediately, and Premium access will stop right away.\"","issues":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"},{"kind":"policy","claim":"User Agreement 2.3: \"If you purchase a subscription, your payment method automatically will be charged at the start of each subscription period\" and \"To avoid future charges, cancel before the renewal date.\"","issues":["cancel_service"],"source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"}]},{"issue":"refund_request","summary":"Premium may be refunded within 7 days of the charge if you did not use Premium. Cancelling alone does not refund. Apple App Store purchases are refunded only by Apple.","evidence":["charge date and amount","receipt","statement that Premium was not used since the charge"],"steps":[{"do":"Within 7 days of the charge, and before using Premium, submit a refund request.","channel":"refund-request"},{"do":"For an Apple App Store purchase, ask Apple for the refund.","channel":"apple-refund"},{"do":"If the request is refused, contact billing support in writing and keep the case number.","channel":"billing-support"}],"facts":[{"kind":"deadline","claim":"Premium subscriptions (including Premium Career, Premium Business and Sales Navigator) \"may be refundable within 7 days from the date the subscription is charged without Premium usage.\" \"A previous refund may affect your eligibility.\"","issues":["refund_request"],"source":"https://www.linkedin.com/help/linkedin/answer/a1337140","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"All iOS refunds must be issued by Apple.\" LinkedIn says it \"can't provide any billing support for Apple App Store purchases.\"","issues":["refund_request"],"source":"https://www.linkedin.com/help/linkedin/answer/a563180","last_verified":"2026-10-13"},{"kind":"policy","claim":"User Agreement 2.3: \"All of your paid Services are subject to LinkedIn's refund policy.\"","issues":["refund_request"],"source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"}]},{"issue":"free_trial_conversion","summary":"A Premium free trial charges the card one month after sign-up unless cancelled at least one day before. Desktop sign-ups get a reminder email; mobile sign-ups do not.","evidence":["trial sign-up date","renewal date shown in the Admin Center","cancellation confirmation","the charge"],"steps":[{"do":"Check the renewal date in the Admin Center and cancel the trial at least one day before it.","channel":"manage-purchases"},{"do":"If you started the trial in the Apple or Google app, cancel it with Apple or Google.","channel":"apple-cancel"},{"do":"If the trial already converted, request a refund within 7 days of the charge if you have not used Premium since.","channel":"refund-request"}],"facts":[{"kind":"deadline","claim":"The card used for the trial \"will automatically be charged one month from the date you signed up.\" \"You must cancel the trial at least one day prior to the auto-renewal billing date to avoid being charged after your free trial.\"","issues":["free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339127/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Desktop sign-ups get \"an email reminder sent to the primary email address on your LinkedIn account\" before the trial ends; for mobile purchases \"you won't receive an email reminder from LinkedIn prior to the auto-renewal.\"","issues":["free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339127/","last_verified":"2026-10-13"}]},{"issue":"unauthorized_charge","summary":"Check purchase history first. LinkedIn lists an ended free trial, an active subscription, job post or ad, a bank authorization hold, or someone else using your card as common causes.","evidence":["card statement line","receipts from purchase history"],"steps":[{"do":"Compare the charge with your LinkedIn purchase history. You can see receipts only for purchases on your own account.","channel":"purchase-history"},{"do":"If someone else used your card on their LinkedIn account, ask them to remove it; if they cannot, they can contact LinkedIn."},{"do":"If you still do not recognize the charge, review the refund policy and contact LinkedIn; report fraud to your card issuer.","channel":"contact-us"}],"facts":[{"kind":"policy","claim":"LinkedIn says an unrecognized charge may come from a current or former employee, family member or friend using the payment method on LinkedIn, an ended Premium free trial or promotion, an active subscription, job posting or advertisement, or a bank authorization hold.","issues":["unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/2949","last_verified":"2026-10-13"},{"kind":"policy","claim":"User Agreement 2.3: \"We may store and continue billing your payment method (e.g., credit card), even after it has expired.\"","issues":["unauthorized_charge","cancel_service"],"source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"}]},{"issue":"bill_increase","summary":"LinkedIn may change prices going forward on reasonable notice. Cancel before the renewal date if you do not accept a new price.","evidence":["price change notice","last receipt"],"steps":[{"do":"If you do not accept the new price, cancel at least one day before the next billing date.","channel":"manage-purchases"}],"facts":[{"kind":"policy","claim":"User Agreement 2.3: \"We may modify our prices effective prospectively upon reasonable notice to the extent allowed under the law.\"","issues":["bill_increase"],"source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"}]}],"facts":[{"kind":"policy","claim":"For users outside the EU, EEA and Switzerland, \"the laws of the State of California, U.S.A., excluding its conflict of laws rules, shall exclusively govern,\" and claims are litigated in federal or state courts in Santa Clara County, California (User Agreement section 6, effective November 3, 2025).","source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"}],"known_blockers":["The Admin Center (Purchases) and purchase history need sign-in; only some US and German subscriptions can be cancelled without signing in.","LinkedIn offers no customer support phone number; support is by help center forms only.","LinkedIn cannot give billing support or refunds for Apple App Store purchases."]},"playbooks":{"cancel_service":{"company":{"id":"linkedin","name":"LinkedIn","sector":"subscription","website":"https://www.linkedin.com","account_url":"https://www.linkedin.com/manage/purchases-payments"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel Premium in the Admin Center (Purchases) at least one day before the billing date. Paid plans stay active to the end of the cycle. Apple App Store purchases are cancelled on the Apple device.","evidence":["cancellation confirmation","billing date","receipt from purchase history"],"steps":[{"do":"On desktop: Me > Premium features > Manage subscription > Purchases > select the Active subscription > Cancel subscription > Confirm cancel.","channel":{"id":"manage-purchases","type":"portal","label":"LinkedIn Admin Center, Purchases (cancel a Premium subscription or trial)","value":"https://www.linkedin.com/manage/purchases-payments/purchases","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"Path from the homepage: Me > Premium features > Manage subscription > Purchases > select the Active subscription > Cancel subscription > Confirm cancel.","source":"https://www.linkedin.com/help/linkedin/answer/a1339127/","last_verified":"2026-10-13"}},{"do":"In the United States, some subscriptions can be cancelled without signing in.","channel":{"id":"cancel-without-signin","type":"web_form","label":"Cancel some LinkedIn subscriptions without signing in (Germany and United States)","value":"https://www.linkedin.com/help/linkedin/ask/PREMIUM-CANCEL","purposes":["cancel_service"],"notes":"\"If you're in Germany or the United States, some subscriptions can be canceled without signing in.\"","source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"}},{"do":"If you bought through the Apple App Store, cancel from the LinkedIn app on your Apple device or in Apple subscriptions.","channel":{"id":"apple-cancel","type":"web_form","label":"Cancel LinkedIn Premium bought through the Apple App Store (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a563180","last_verified":"2026-10-13"}},{"do":"If you bought through Google Play, cancel on LinkedIn or in Google Play.","channel":{"id":"google-play-cancel","type":"web_form","label":"Cancel LinkedIn Premium bought through Google Play (Google)","value":"https://support.google.com/googleplay/answer/7018481/","purposes":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a569644","last_verified":"2026-10-13"}}],"channels":[{"id":"manage-purchases","type":"portal","label":"LinkedIn Admin Center, Purchases (cancel a Premium subscription or trial)","value":"https://www.linkedin.com/manage/purchases-payments/purchases","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"Path from the homepage: Me > Premium features > Manage subscription > Purchases > select the Active subscription > Cancel subscription > Confirm cancel.","source":"https://www.linkedin.com/help/linkedin/answer/a1339127/","last_verified":"2026-10-13"},{"id":"cancel-without-signin","type":"web_form","label":"Cancel some LinkedIn subscriptions without signing in (Germany and United States)","value":"https://www.linkedin.com/help/linkedin/ask/PREMIUM-CANCEL","purposes":["cancel_service"],"notes":"\"If you're in Germany or the United States, some subscriptions can be canceled without signing in.\"","source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"},{"id":"contact-us","type":"web_form","label":"LinkedIn Help Center contact form","value":"https://www.linkedin.com/help/linkedin/ask","purposes":["billing_error","refund_request","unauthorized_charge","cancel_service"],"source":"https://www.linkedin.com/help/linkedin/answer/2949","last_verified":"2026-10-13"},{"id":"apple-cancel","type":"web_form","label":"Cancel LinkedIn Premium bought through the Apple App Store (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a563180","last_verified":"2026-10-13"},{"id":"google-play-cancel","type":"web_form","label":"Cancel LinkedIn Premium bought through Google Play (Google)","value":"https://support.google.com/googleplay/answer/7018481/","purposes":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a569644","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"\"Cancel at least one day before your billing date to avoid being charged for the next cycle.\"","issues":["cancel_service"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"},{"kind":"policy","claim":"A cancelled paid subscription stays active until the end of the current billing cycle. \"If you cancel a Premium free trial, the trial will end immediately, and Premium access will stop right away.\"","issues":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"},{"kind":"policy","claim":"User Agreement 2.3: \"If you purchase a subscription, your payment method automatically will be charged at the start of each subscription period\" and \"To avoid future charges, cancel before the renewal date.\"","issues":["cancel_service"],"source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"},{"kind":"policy","claim":"For users outside the EU, EEA and Switzerland, \"the laws of the State of California, U.S.A., excluding its conflict of laws rules, shall exclusively govern,\" and claims are litigated in federal or state courts in Santa Clara County, California (User Agreement section 6, effective November 3, 2025).","source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"billing-support","type":"web_form","label":"LinkedIn billing support contact form","value":"https://www.linkedin.com/help/linkedin/ask/pmt-rc","purposes":["billing_error","refund_request","unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["billing-support","contact-us"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Admin Center (Purchases) and purchase history need sign-in; only some US and German subscriptions can be cancelled without signing in.","LinkedIn offers no customer support phone number; support is by help center forms only.","LinkedIn cannot give billing support or refunds for Apple App Store purchases."],"security":{"official_domains":["linkedin.com"],"never_asks":[{"kind":"policy","claim":"\"LinkedIn will never ask you for your password or ask you to download any programs.\"","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"kind":"contact","claim":"LinkedIn says: \"We don't offer a phone number for customer support.\" and \"we don't charge for customer support and we'll never ask you for your password or access to your computer.\" A caller claiming to be LinkedIn support is not LinkedIn.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn names linkedin_support@cs.linkedin.com, linkedin@e.linkedin.com and linkedin@el.linkedin.com as legitimate sender addresses that are not phishing.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"LinkedIn lists inheritance or advance fee fraud scams, job scams, technical support scams, and dating and romance scams as scams on its platform.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn lists phishing warning signs as messages with bad spelling and grammar that are not addressed to you personally, messages asking you to act immediately, and messages asking you to open an attachment to install a software update.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails that claim to be from LinkedIn","value":"phishing@linkedin.com","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"LinkedIn contact form to report a scam message","value":"https://www.linkedin.com/help/linkedin/ask/TS-RPS","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"id":"ftc-report-linkedin","type":"web_form","label":"FTC fraud report for LinkedIn scams, including job scams (linked by LinkedIn)","value":"https://reportfraud.ftc.gov/#/?orgcode=LNK","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":29},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Premium renews automatically at the start of each subscription period. A cancelled paid subscription stays active to the end of the billing cycle; a cancelled free trial ends at once. Premium may be refundable within 7 days of the charge if Premium was not used. Apple App Store purchases are refunded only by Apple. LinkedIn has no customer support phone number. For users outside the EU, EEA and Switzerland the User Agreement applies California law and Santa Clara County courts.","warnings":[]},"refund_request":{"company":{"id":"linkedin","name":"LinkedIn","sector":"subscription","website":"https://www.linkedin.com","account_url":"https://www.linkedin.com/manage/purchases-payments"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Premium may be refunded within 7 days of the charge if you did not use Premium. Cancelling alone does not refund. Apple App Store purchases are refunded only by Apple.","evidence":["charge date and amount","receipt","statement that Premium was not used since the charge"],"steps":[{"do":"Within 7 days of the charge, and before using Premium, submit a refund request.","channel":{"id":"refund-request","type":"web_form","label":"Request a Refund (linked from the LinkedIn refund policy)","value":"https://www.linkedin.com/help/linkedin/feature-launcher/urn:li:helpCenterArticle:(1337140,LITHOGRAPH)","purposes":["refund_request","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/5704","last_verified":"2026-10-13"}},{"do":"For an Apple App Store purchase, ask Apple for the refund.","channel":{"id":"apple-refund","type":"web_form","label":"Apple payment and refund support for LinkedIn App Store purchases","value":"https://getsupport.apple.com/?caller=kbase&PGF=PGF63006&category_id=SC0060&symptom_id=23208","purposes":["refund_request"],"source":"https://www.linkedin.com/help/linkedin/answer/a563180","last_verified":"2026-10-13"}},{"do":"If the request is refused, contact billing support in writing and keep the case number.","channel":{"id":"billing-support","type":"web_form","label":"LinkedIn billing support contact form","value":"https://www.linkedin.com/help/linkedin/ask/pmt-rc","purposes":["billing_error","refund_request","unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"}}],"channels":[{"id":"refund-request","type":"web_form","label":"Request a Refund (linked from the LinkedIn refund policy)","value":"https://www.linkedin.com/help/linkedin/feature-launcher/urn:li:helpCenterArticle:(1337140,LITHOGRAPH)","purposes":["refund_request","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/5704","last_verified":"2026-10-13"},{"id":"billing-support","type":"web_form","label":"LinkedIn billing support contact form","value":"https://www.linkedin.com/help/linkedin/ask/pmt-rc","purposes":["billing_error","refund_request","unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"},{"id":"contact-us","type":"web_form","label":"LinkedIn Help Center contact form","value":"https://www.linkedin.com/help/linkedin/ask","purposes":["billing_error","refund_request","unauthorized_charge","cancel_service"],"source":"https://www.linkedin.com/help/linkedin/answer/2949","last_verified":"2026-10-13"},{"id":"apple-refund","type":"web_form","label":"Apple payment and refund support for LinkedIn App Store purchases","value":"https://getsupport.apple.com/?caller=kbase&PGF=PGF63006&category_id=SC0060&symptom_id=23208","purposes":["refund_request"],"source":"https://www.linkedin.com/help/linkedin/answer/a563180","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"Premium subscriptions (including Premium Career, Premium Business and Sales Navigator) \"may be refundable within 7 days from the date the subscription is charged without Premium usage.\" \"A previous refund may affect your eligibility.\"","issues":["refund_request"],"source":"https://www.linkedin.com/help/linkedin/answer/a1337140","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"All iOS refunds must be issued by Apple.\" LinkedIn says it \"can't provide any billing support for Apple App Store purchases.\"","issues":["refund_request"],"source":"https://www.linkedin.com/help/linkedin/answer/a563180","last_verified":"2026-10-13"},{"kind":"policy","claim":"User Agreement 2.3: \"All of your paid Services are subject to LinkedIn's refund policy.\"","issues":["refund_request"],"source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"},{"kind":"policy","claim":"For users outside the EU, EEA and Switzerland, \"the laws of the State of California, U.S.A., excluding its conflict of laws rules, shall exclusively govern,\" and claims are litigated in federal or state courts in Santa Clara County, California (User Agreement section 6, effective November 3, 2025).","source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"billing-support","type":"web_form","label":"LinkedIn billing support contact form","value":"https://www.linkedin.com/help/linkedin/ask/pmt-rc","purposes":["billing_error","refund_request","unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["billing-support","contact-us"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Admin Center (Purchases) and purchase history need sign-in; only some US and German subscriptions can be cancelled without signing in.","LinkedIn offers no customer support phone number; support is by help center forms only.","LinkedIn cannot give billing support or refunds for Apple App Store purchases."],"security":{"official_domains":["linkedin.com"],"never_asks":[{"kind":"policy","claim":"\"LinkedIn will never ask you for your password or ask you to download any programs.\"","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"kind":"contact","claim":"LinkedIn says: \"We don't offer a phone number for customer support.\" and \"we don't charge for customer support and we'll never ask you for your password or access to your computer.\" A caller claiming to be LinkedIn support is not LinkedIn.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn names linkedin_support@cs.linkedin.com, linkedin@e.linkedin.com and linkedin@el.linkedin.com as legitimate sender addresses that are not phishing.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"LinkedIn lists inheritance or advance fee fraud scams, job scams, technical support scams, and dating and romance scams as scams on its platform.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn lists phishing warning signs as messages with bad spelling and grammar that are not addressed to you personally, messages asking you to act immediately, and messages asking you to open an attachment to install a software update.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails that claim to be from LinkedIn","value":"phishing@linkedin.com","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"LinkedIn contact form to report a scam message","value":"https://www.linkedin.com/help/linkedin/ask/TS-RPS","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"id":"ftc-report-linkedin","type":"web_form","label":"FTC fraud report for LinkedIn scams, including job scams (linked by LinkedIn)","value":"https://reportfraud.ftc.gov/#/?orgcode=LNK","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":29},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Premium renews automatically at the start of each subscription period. A cancelled paid subscription stays active to the end of the billing cycle; a cancelled free trial ends at once. Premium may be refundable within 7 days of the charge if Premium was not used. Apple App Store purchases are refunded only by Apple. LinkedIn has no customer support phone number. For users outside the EU, EEA and Switzerland the User Agreement applies California law and Santa Clara County courts.","warnings":[]},"free_trial_conversion":{"company":{"id":"linkedin","name":"LinkedIn","sector":"subscription","website":"https://www.linkedin.com","account_url":"https://www.linkedin.com/manage/purchases-payments"},"issue":{"id":"free_trial_conversion","name":"Charged after a free trial"},"playbook_source":"company","summary":"A Premium free trial charges the card one month after sign-up unless cancelled at least one day before. Desktop sign-ups get a reminder email; mobile sign-ups do not.","evidence":["trial sign-up date","renewal date shown in the Admin Center","cancellation confirmation","the charge"],"steps":[{"do":"Check the renewal date in the Admin Center and cancel the trial at least one day before it.","channel":{"id":"manage-purchases","type":"portal","label":"LinkedIn Admin Center, Purchases (cancel a Premium subscription or trial)","value":"https://www.linkedin.com/manage/purchases-payments/purchases","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"Path from the homepage: Me > Premium features > Manage subscription > Purchases > select the Active subscription > Cancel subscription > Confirm cancel.","source":"https://www.linkedin.com/help/linkedin/answer/a1339127/","last_verified":"2026-10-13"}},{"do":"If you started the trial in the Apple or Google app, cancel it with Apple or Google.","channel":{"id":"apple-cancel","type":"web_form","label":"Cancel LinkedIn Premium bought through the Apple App Store (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a563180","last_verified":"2026-10-13"}},{"do":"If the trial already converted, request a refund within 7 days of the charge if you have not used Premium since.","channel":{"id":"refund-request","type":"web_form","label":"Request a Refund (linked from the LinkedIn refund policy)","value":"https://www.linkedin.com/help/linkedin/feature-launcher/urn:li:helpCenterArticle:(1337140,LITHOGRAPH)","purposes":["refund_request","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/5704","last_verified":"2026-10-13"}}],"channels":[{"id":"manage-purchases","type":"portal","label":"LinkedIn Admin Center, Purchases (cancel a Premium subscription or trial)","value":"https://www.linkedin.com/manage/purchases-payments/purchases","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"Path from the homepage: Me > Premium features > Manage subscription > Purchases > select the Active subscription > Cancel subscription > Confirm cancel.","source":"https://www.linkedin.com/help/linkedin/answer/a1339127/","last_verified":"2026-10-13"},{"id":"refund-request","type":"web_form","label":"Request a Refund (linked from the LinkedIn refund policy)","value":"https://www.linkedin.com/help/linkedin/feature-launcher/urn:li:helpCenterArticle:(1337140,LITHOGRAPH)","purposes":["refund_request","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/5704","last_verified":"2026-10-13"},{"id":"apple-cancel","type":"web_form","label":"Cancel LinkedIn Premium bought through the Apple App Store (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a563180","last_verified":"2026-10-13"},{"id":"google-play-cancel","type":"web_form","label":"Cancel LinkedIn Premium bought through Google Play (Google)","value":"https://support.google.com/googleplay/answer/7018481/","purposes":["cancel_service","free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a569644","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"The card used for the trial \"will automatically be charged one month from the date you signed up.\" \"You must cancel the trial at least one day prior to the auto-renewal billing date to avoid being charged after your free trial.\"","issues":["free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339127/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Desktop sign-ups get \"an email reminder sent to the primary email address on your LinkedIn account\" before the trial ends; for mobile purchases \"you won't receive an email reminder from LinkedIn prior to the auto-renewal.\"","issues":["free_trial_conversion"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339127/","last_verified":"2026-10-13"},{"kind":"policy","claim":"For users outside the EU, EEA and Switzerland, \"the laws of the State of California, U.S.A., excluding its conflict of laws rules, shall exclusively govern,\" and claims are litigated in federal or state courts in Santa Clara County, California (User Agreement section 6, effective November 3, 2025).","source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"billing-support","type":"web_form","label":"LinkedIn billing support contact form","value":"https://www.linkedin.com/help/linkedin/ask/pmt-rc","purposes":["billing_error","refund_request","unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["billing-support","contact-us"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Admin Center (Purchases) and purchase history need sign-in; only some US and German subscriptions can be cancelled without signing in.","LinkedIn offers no customer support phone number; support is by help center forms only.","LinkedIn cannot give billing support or refunds for Apple App Store purchases."],"security":{"official_domains":["linkedin.com"],"never_asks":[{"kind":"policy","claim":"\"LinkedIn will never ask you for your password or ask you to download any programs.\"","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"kind":"contact","claim":"LinkedIn says: \"We don't offer a phone number for customer support.\" and \"we don't charge for customer support and we'll never ask you for your password or access to your computer.\" A caller claiming to be LinkedIn support is not LinkedIn.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn names linkedin_support@cs.linkedin.com, linkedin@e.linkedin.com and linkedin@el.linkedin.com as legitimate sender addresses that are not phishing.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"LinkedIn lists inheritance or advance fee fraud scams, job scams, technical support scams, and dating and romance scams as scams on its platform.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn lists phishing warning signs as messages with bad spelling and grammar that are not addressed to you personally, messages asking you to act immediately, and messages asking you to open an attachment to install a software update.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails that claim to be from LinkedIn","value":"phishing@linkedin.com","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"LinkedIn contact form to report a scam message","value":"https://www.linkedin.com/help/linkedin/ask/TS-RPS","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"id":"ftc-report-linkedin","type":"web_form","label":"FTC fraud report for LinkedIn scams, including job scams (linked by LinkedIn)","value":"https://reportfraud.ftc.gov/#/?orgcode=LNK","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":29},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Premium renews automatically at the start of each subscription period. A cancelled paid subscription stays active to the end of the billing cycle; a cancelled free trial ends at once. Premium may be refundable within 7 days of the charge if Premium was not used. Apple App Store purchases are refunded only by Apple. LinkedIn has no customer support phone number. For users outside the EU, EEA and Switzerland the User Agreement applies California law and Santa Clara County courts.","warnings":[]},"unauthorized_charge":{"company":{"id":"linkedin","name":"LinkedIn","sector":"subscription","website":"https://www.linkedin.com","account_url":"https://www.linkedin.com/manage/purchases-payments"},"issue":{"id":"unauthorized_charge","name":"Unauthorized charge"},"playbook_source":"company","summary":"Check purchase history first. LinkedIn lists an ended free trial, an active subscription, job post or ad, a bank authorization hold, or someone else using your card as common causes.","evidence":["card statement line","receipts from purchase history"],"steps":[{"do":"Compare the charge with your LinkedIn purchase history. You can see receipts only for purchases on your own account.","channel":{"id":"purchase-history","type":"portal","label":"LinkedIn purchase history (receipts for charges on your account)","value":"https://www.linkedin.com/payments/purchasehistory","purposes":["unauthorized_charge","billing_error"],"access":"login","source":"https://www.linkedin.com/help/linkedin/answer/2949","last_verified":"2026-10-13"}},{"do":"If someone else used your card on their LinkedIn account, ask them to remove it; if they cannot, they can contact LinkedIn."},{"do":"If you still do not recognize the charge, review the refund policy and contact LinkedIn; report fraud to your card issuer.","channel":{"id":"contact-us","type":"web_form","label":"LinkedIn Help Center contact form","value":"https://www.linkedin.com/help/linkedin/ask","purposes":["billing_error","refund_request","unauthorized_charge","cancel_service"],"source":"https://www.linkedin.com/help/linkedin/answer/2949","last_verified":"2026-10-13"}}],"channels":[{"id":"billing-support","type":"web_form","label":"LinkedIn billing support contact form","value":"https://www.linkedin.com/help/linkedin/ask/pmt-rc","purposes":["billing_error","refund_request","unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"},{"id":"contact-us","type":"web_form","label":"LinkedIn Help Center contact form","value":"https://www.linkedin.com/help/linkedin/ask","purposes":["billing_error","refund_request","unauthorized_charge","cancel_service"],"source":"https://www.linkedin.com/help/linkedin/answer/2949","last_verified":"2026-10-13"},{"id":"purchase-history","type":"portal","label":"LinkedIn purchase history (receipts for charges on your account)","value":"https://www.linkedin.com/payments/purchasehistory","purposes":["unauthorized_charge","billing_error"],"access":"login","source":"https://www.linkedin.com/help/linkedin/answer/2949","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"LinkedIn says an unrecognized charge may come from a current or former employee, family member or friend using the payment method on LinkedIn, an ended Premium free trial or promotion, an active subscription, job posting or advertisement, or a bank authorization hold.","issues":["unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/2949","last_verified":"2026-10-13"},{"kind":"policy","claim":"User Agreement 2.3: \"We may store and continue billing your payment method (e.g., credit card), even after it has expired.\"","issues":["unauthorized_charge","cancel_service"],"source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"},{"kind":"policy","claim":"For users outside the EU, EEA and Switzerland, \"the laws of the State of California, U.S.A., excluding its conflict of laws rules, shall exclusively govern,\" and claims are litigated in federal or state courts in Santa Clara County, California (User Agreement section 6, effective November 3, 2025).","source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"A post-transaction third-party seller may not charge a consumer for an online sale unless it discloses the material terms and gets express informed consent, including the consumer's full account number, before charging. An initial merchant may not pass a customer's account number or other billing information to such a seller.","issues":["unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8402","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"billing-support","type":"web_form","label":"LinkedIn billing support contact form","value":"https://www.linkedin.com/help/linkedin/ask/pmt-rc","purposes":["billing_error","refund_request","unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["billing-support","contact-us"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Admin Center (Purchases) and purchase history need sign-in; only some US and German subscriptions can be cancelled without signing in.","LinkedIn offers no customer support phone number; support is by help center forms only.","LinkedIn cannot give billing support or refunds for Apple App Store purchases."],"security":{"official_domains":["linkedin.com"],"never_asks":[{"kind":"policy","claim":"\"LinkedIn will never ask you for your password or ask you to download any programs.\"","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"kind":"contact","claim":"LinkedIn says: \"We don't offer a phone number for customer support.\" and \"we don't charge for customer support and we'll never ask you for your password or access to your computer.\" A caller claiming to be LinkedIn support is not LinkedIn.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn names linkedin_support@cs.linkedin.com, linkedin@e.linkedin.com and linkedin@el.linkedin.com as legitimate sender addresses that are not phishing.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"LinkedIn lists inheritance or advance fee fraud scams, job scams, technical support scams, and dating and romance scams as scams on its platform.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn lists phishing warning signs as messages with bad spelling and grammar that are not addressed to you personally, messages asking you to act immediately, and messages asking you to open an attachment to install a software update.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails that claim to be from LinkedIn","value":"phishing@linkedin.com","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"LinkedIn contact form to report a scam message","value":"https://www.linkedin.com/help/linkedin/ask/TS-RPS","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"id":"ftc-report-linkedin","type":"web_form","label":"FTC fraud report for LinkedIn scams, including job scams (linked by LinkedIn)","value":"https://reportfraud.ftc.gov/#/?orgcode=LNK","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":29},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Premium renews automatically at the start of each subscription period. A cancelled paid subscription stays active to the end of the billing cycle; a cancelled free trial ends at once. Premium may be refundable within 7 days of the charge if Premium was not used. Apple App Store purchases are refunded only by Apple. LinkedIn has no customer support phone number. For users outside the EU, EEA and Switzerland the User Agreement applies California law and Santa Clara County courts.","warnings":[]},"bill_increase":{"company":{"id":"linkedin","name":"LinkedIn","sector":"subscription","website":"https://www.linkedin.com","account_url":"https://www.linkedin.com/manage/purchases-payments"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"LinkedIn may change prices going forward on reasonable notice. Cancel before the renewal date if you do not accept a new price.","evidence":["price change notice","last receipt"],"steps":[{"do":"If you do not accept the new price, cancel at least one day before the next billing date.","channel":{"id":"manage-purchases","type":"portal","label":"LinkedIn Admin Center, Purchases (cancel a Premium subscription or trial)","value":"https://www.linkedin.com/manage/purchases-payments/purchases","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"Path from the homepage: Me > Premium features > Manage subscription > Purchases > select the Active subscription > Cancel subscription > Confirm cancel.","source":"https://www.linkedin.com/help/linkedin/answer/a1339127/","last_verified":"2026-10-13"}}],"channels":[],"facts":[{"kind":"policy","claim":"User Agreement 2.3: \"We may modify our prices effective prospectively upon reasonable notice to the extent allowed under the law.\"","issues":["bill_increase"],"source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"},{"kind":"policy","claim":"For users outside the EU, EEA and Switzerland, \"the laws of the State of California, U.S.A., excluding its conflict of laws rules, shall exclusively govern,\" and claims are litigated in federal or state courts in Santa Clara County, California (User Agreement section 6, effective November 3, 2025).","source":"https://www.linkedin.com/legal/user-agreement","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"billing-support","type":"web_form","label":"LinkedIn billing support contact form","value":"https://www.linkedin.com/help/linkedin/ask/pmt-rc","purposes":["billing_error","refund_request","unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["billing-support","contact-us"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["The Admin Center (Purchases) and purchase history need sign-in; only some US and German subscriptions can be cancelled without signing in.","LinkedIn offers no customer support phone number; support is by help center forms only.","LinkedIn cannot give billing support or refunds for Apple App Store purchases."],"security":{"official_domains":["linkedin.com"],"never_asks":[{"kind":"policy","claim":"\"LinkedIn will never ask you for your password or ask you to download any programs.\"","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"kind":"contact","claim":"LinkedIn says: \"We don't offer a phone number for customer support.\" and \"we don't charge for customer support and we'll never ask you for your password or access to your computer.\" A caller claiming to be LinkedIn support is not LinkedIn.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn names linkedin_support@cs.linkedin.com, linkedin@e.linkedin.com and linkedin@el.linkedin.com as legitimate sender addresses that are not phishing.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"LinkedIn lists inheritance or advance fee fraud scams, job scams, technical support scams, and dating and romance scams as scams on its platform.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn lists phishing warning signs as messages with bad spelling and grammar that are not addressed to you personally, messages asking you to act immediately, and messages asking you to open an attachment to install a software update.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails that claim to be from LinkedIn","value":"phishing@linkedin.com","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"LinkedIn contact form to report a scam message","value":"https://www.linkedin.com/help/linkedin/ask/TS-RPS","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"id":"ftc-report-linkedin","type":"web_form","label":"FTC fraud report for LinkedIn scams, including job scams (linked by LinkedIn)","value":"https://reportfraud.ftc.gov/#/?orgcode=LNK","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":29},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Premium renews automatically at the start of each subscription period. A cancelled paid subscription stays active to the end of the billing cycle; a cancelled free trial ends at once. Premium may be refundable within 7 days of the charge if Premium was not used. Apple App Store purchases are refunded only by Apple. LinkedIn has no customer support phone number. For users outside the EU, EEA and Switzerland the User Agreement applies California law and Santa Clara County courts.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"billing-support","type":"web_form","label":"LinkedIn billing support contact form","value":"https://www.linkedin.com/help/linkedin/ask/pmt-rc","purposes":["billing_error","refund_request","unauthorized_charge"],"source":"https://www.linkedin.com/help/linkedin/answer/50","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","candidate_channels":["billing-support","contact-us"]},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["linkedin.com"],"never_asks":[{"kind":"policy","claim":"\"LinkedIn will never ask you for your password or ask you to download any programs.\"","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"kind":"contact","claim":"LinkedIn says: \"We don't offer a phone number for customer support.\" and \"we don't charge for customer support and we'll never ask you for your password or access to your computer.\" A caller claiming to be LinkedIn support is not LinkedIn.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn names linkedin_support@cs.linkedin.com, linkedin@e.linkedin.com and linkedin@el.linkedin.com as legitimate sender addresses that are not phishing.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"LinkedIn lists inheritance or advance fee fraud scams, job scams, technical support scams, and dating and romance scams as scams on its platform.","source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"kind":"policy","claim":"LinkedIn lists phishing warning signs as messages with bad spelling and grammar that are not addressed to you personally, messages asking you to act immediately, and messages asking you to open an attachment to install a software update.","source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward suspicious emails that claim to be from LinkedIn","value":"phishing@linkedin.com","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1339266","last_verified":"2026-10-13"},{"id":"report-scam-form","type":"web_form","label":"LinkedIn contact form to report a scam message","value":"https://www.linkedin.com/help/linkedin/ask/TS-RPS","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"},{"id":"ftc-report-linkedin","type":"web_form","label":"FTC fraud report for LinkedIn scams, including job scams (linked by LinkedIn)","value":"https://reportfraud.ftc.gov/#/?orgcode=LNK","purposes":["fraud"],"source":"https://www.linkedin.com/help/linkedin/answer/a1336387","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":29},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}