{"id":"kohls","page":"https://escalate.alexgaoth.com/#/c/kohls","html":"https://escalate.alexgaoth.com/c/kohls/","generated":"2026-10-15","company":{"id":"kohls","name":"Kohl's","aliases":["kohls","kohl's","kohls.com","kohl's cash","kohl's rewards"],"sector":"retail","website":"https://www.kohls.com","official_domains":["kohls.com"],"regulators":["ftc"],"notes":"Kohl's stores and kohls.com. kohls.com, cs.kohls.com and corporate.kohls.com returned HTTP 403 to automated fetches on 2026-10-13, so every value below was read from search-result text of Kohl's own help pages. Kohl's help pages exist on two systems (www.kohls.com/faq and cs.kohls.com) and the search text showed different dates for them; check the live page or the receipt before relying on a window. Not verified: a customer service phone number, damaged or lost delivery reporting, protection plans, and Kohl's anti-phishing guidance.","channels":[{"id":"help-center","type":"portal","label":"Kohl's Help Center (FAQ and contact options)","value":"https://www.kohls.com/faq/","purposes":["refund_request","damaged_item","lost_package","price_adjustment","billing_error"],"notes":"Read from search-result text on 2026-10-13; kohls.com blocked automated fetches.","source":"https://www.kohls.com/faq/","last_verified":"2026-10-13"},{"id":"return-policy","type":"portal","label":"Kohl's Return Policy help article","value":"https://www.kohls.com/faq/article/893","purposes":["refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the page blocked automated fetches.","source":"https://www.kohls.com/faq/article/893","last_verified":"2026-10-13"},{"id":"price-adjustment-help","type":"portal","label":"Kohl's Price Adjustments help article","value":"https://cs.kohls.com/app/answers/detail/a_id/88/~/price-adjustments","purposes":["price_adjustment"],"notes":"Store purchases are adjusted in store; online purchases by contacting Kohl's Customer Service. Read from search-result text on 2026-10-13; the page blocked automated fetches.","source":"https://cs.kohls.com/app/answers/detail/a_id/88/~/price-adjustments","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"help-center"},{"rung":"supervisor"},{"rung":"written_complaint"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"public","regulator":"bbb"}],"playbooks":[{"issue":"refund_request","summary":"Kohl's return window depends on how you paid (longer with a Kohl's Card), and a return can reduce or claw back Kohl's Cash you earned on the purchase.","evidence":["receipt or order number","card used to pay","any Kohl's Cash earned or spent on the order"],"steps":[{"do":"Check the return window for your payment type in the return policy, and the date on your receipt.","channel":"return-policy"},{"do":"Return the item at a Kohl's store or as the help center says for online orders.","channel":"help-center"},{"do":"Expect the refund to be reduced by any Kohl's Cash you earned on the purchase and already spent, if the return takes the purchase below the earning threshold."},{"do":"If Kohl's refuses a return its policy allows, ask for a supervisor, then dispute the charge with your card issuer."}],"facts":[{"kind":"deadline","claim":"Kohl's help pages list a return window of 120 days from purchase for items bought with a Kohl's Card and 90 days for all other payment types. Read from search-result text of Kohl's help pages on 2026-10-13; the pages blocked automated fetches and the search text showed different page dates, so confirm the window on the receipt or the live page.","issues":["refund_request"],"source":"https://www.kohls.com/faq/article/893","last_verified":"2026-10-13"},{"kind":"policy","claim":"If a return takes a purchase below the spending threshold for Kohl's Cash you earned, \"your Kohl's Cash will be adjusted accordingly.\" If you already spent that Kohl's Cash, the refund goes to your original payment \"minus the amount of the Kohl's Cash Coupon you spent.\" Read from search-result text of the page on 2026-10-13; the page blocked automated fetches.","issues":["refund_request"],"source":"https://cs.kohls.com/app/answers/detail/a_id/125/~/kohl%E2%80%99s-cash%C2%AE-impact-on-returns","last_verified":"2026-10-13"}]},{"issue":"price_adjustment","summary":"Kohl's adjusts the price if the item's sale or regular price is now lower than what you paid in the prior two weeks; bring the original dated receipt. Kohl's Cash cannot be used on a price adjustment.","evidence":["original dated sales receipt or order number","the current lower Kohl's price with the date"],"steps":[{"do":"Check that the lower price is within two weeks of your purchase.","channel":"price-adjustment-help"},{"do":"For a store purchase, ask at a Kohl's store with the original dated receipt. For an online purchase, contact Kohl's Customer Service through the help center.","channel":"help-center"}],"facts":[{"kind":"deadline","claim":"A price adjustment needs the item's sale or regular price to be \"now lower than the sale or regular price you paid for that item in the prior two weeks\", and the original, dated sales receipt. Store purchases must be adjusted in store; online purchases by contacting Kohl's Customer Service. Read from search-result text of the page on 2026-10-13; the page blocked automated fetches.","issues":["price_adjustment"],"source":"https://cs.kohls.com/app/answers/detail/a_id/88/~/price-adjustments","last_verified":"2026-10-13"},{"kind":"limit","claim":"Kohl's Cash may not be redeemed on price adjustments, and Kohl's may name additional time periods when price adjustments are not available. Read from search-result text of the page on 2026-10-13; the page blocked automated fetches.","issues":["price_adjustment"],"source":"https://cs.kohls.com/app/answers/detail/a_id/88/~/price-adjustments","last_verified":"2026-10-13"}]}],"known_blockers":["kohls.com and cs.kohls.com block automated readers, so an agent cannot confirm the current policy text or a phone number; hand the browser to the person to check the help center."]},"playbooks":{"refund_request":{"company":{"id":"kohls","name":"Kohl's","sector":"retail","website":"https://www.kohls.com","account_url":null},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Kohl's return window depends on how you paid (longer with a Kohl's Card), and a return can reduce or claw back Kohl's Cash you earned on the purchase.","evidence":["receipt or order number","card used to pay","any Kohl's Cash earned or spent on the order"],"steps":[{"do":"Check the return window for your payment type in the return policy, and the date on your receipt.","channel":{"id":"return-policy","type":"portal","label":"Kohl's Return Policy help article","value":"https://www.kohls.com/faq/article/893","purposes":["refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the page blocked automated fetches.","source":"https://www.kohls.com/faq/article/893","last_verified":"2026-10-13"}},{"do":"Return the item at a Kohl's store or as the help center says for online orders.","channel":{"id":"help-center","type":"portal","label":"Kohl's Help Center (FAQ and contact options)","value":"https://www.kohls.com/faq/","purposes":["refund_request","damaged_item","lost_package","price_adjustment","billing_error"],"notes":"Read from search-result text on 2026-10-13; kohls.com blocked automated fetches.","source":"https://www.kohls.com/faq/","last_verified":"2026-10-13"}},{"do":"Expect the refund to be reduced by any Kohl's Cash you earned on the purchase and already spent, if the return takes the purchase below the earning threshold."},{"do":"If Kohl's refuses a return its policy allows, ask for a supervisor, then dispute the charge with your card issuer."}],"channels":[{"id":"help-center","type":"portal","label":"Kohl's Help Center (FAQ and contact options)","value":"https://www.kohls.com/faq/","purposes":["refund_request","damaged_item","lost_package","price_adjustment","billing_error"],"notes":"Read from search-result text on 2026-10-13; kohls.com blocked automated fetches.","source":"https://www.kohls.com/faq/","last_verified":"2026-10-13"},{"id":"return-policy","type":"portal","label":"Kohl's Return Policy help article","value":"https://www.kohls.com/faq/article/893","purposes":["refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the page blocked automated fetches.","source":"https://www.kohls.com/faq/article/893","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"Kohl's help pages list a return window of 120 days from purchase for items bought with a Kohl's Card and 90 days for all other payment types. Read from search-result text of Kohl's help pages on 2026-10-13; the pages blocked automated fetches and the search text showed different page dates, so confirm the window on the receipt or the live page.","issues":["refund_request"],"source":"https://www.kohls.com/faq/article/893","last_verified":"2026-10-13"},{"kind":"policy","claim":"If a return takes a purchase below the spending threshold for Kohl's Cash you earned, \"your Kohl's Cash will be adjusted accordingly.\" If you already spent that Kohl's Cash, the refund goes to your original payment \"minus the amount of the Kohl's Cash Coupon you spent.\" Read from search-result text of the page on 2026-10-13; the page blocked automated fetches.","issues":["refund_request"],"source":"https://cs.kohls.com/app/answers/detail/a_id/125/~/kohl%E2%80%99s-cash%C2%AE-impact-on-returns","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.","issues":["billing_error","refund_request"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.3","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-center","type":"portal","label":"Kohl's Help Center (FAQ and contact options)","value":"https://www.kohls.com/faq/","purposes":["refund_request","damaged_item","lost_package","price_adjustment","billing_error"],"notes":"Read from search-result text on 2026-10-13; kohls.com blocked automated fetches.","source":"https://www.kohls.com/faq/","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["kohls.com and cs.kohls.com block automated readers, so an agent cannot confirm the current policy text or a phone number; hand the browser to the person to check the help center."],"security":{"official_domains":["kohls.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":7},"verified_from":{"search_snippet":7},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin; 7 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Kohl's stores and kohls.com. kohls.com, cs.kohls.com and corporate.kohls.com returned HTTP 403 to automated fetches on 2026-10-13, so every value below was read from search-result text of Kohl's own help pages. Kohl's help pages exist on two systems (www.kohls.com/faq and cs.kohls.com) and the search text showed different dates for them; check the live page or the receipt before relying on a window. Not verified: a customer service phone number, damaged or lost delivery reporting, protection plans, and Kohl's anti-phishing guidance.","warnings":[]},"price_adjustment":{"company":{"id":"kohls","name":"Kohl's","sector":"retail","website":"https://www.kohls.com","account_url":null},"issue":{"id":"price_adjustment","name":"Price dropped after purchase"},"playbook_source":"company","summary":"Kohl's adjusts the price if the item's sale or regular price is now lower than what you paid in the prior two weeks; bring the original dated receipt. Kohl's Cash cannot be used on a price adjustment.","evidence":["original dated sales receipt or order number","the current lower Kohl's price with the date"],"steps":[{"do":"Check that the lower price is within two weeks of your purchase.","channel":{"id":"price-adjustment-help","type":"portal","label":"Kohl's Price Adjustments help article","value":"https://cs.kohls.com/app/answers/detail/a_id/88/~/price-adjustments","purposes":["price_adjustment"],"notes":"Store purchases are adjusted in store; online purchases by contacting Kohl's Customer Service. Read from search-result text on 2026-10-13; the page blocked automated fetches.","source":"https://cs.kohls.com/app/answers/detail/a_id/88/~/price-adjustments","last_verified":"2026-10-13"}},{"do":"For a store purchase, ask at a Kohl's store with the original dated receipt. For an online purchase, contact Kohl's Customer Service through the help center.","channel":{"id":"help-center","type":"portal","label":"Kohl's Help Center (FAQ and contact options)","value":"https://www.kohls.com/faq/","purposes":["refund_request","damaged_item","lost_package","price_adjustment","billing_error"],"notes":"Read from search-result text on 2026-10-13; kohls.com blocked automated fetches.","source":"https://www.kohls.com/faq/","last_verified":"2026-10-13"}}],"channels":[{"id":"help-center","type":"portal","label":"Kohl's Help Center (FAQ and contact options)","value":"https://www.kohls.com/faq/","purposes":["refund_request","damaged_item","lost_package","price_adjustment","billing_error"],"notes":"Read from search-result text on 2026-10-13; kohls.com blocked automated fetches.","source":"https://www.kohls.com/faq/","last_verified":"2026-10-13"},{"id":"price-adjustment-help","type":"portal","label":"Kohl's Price Adjustments help article","value":"https://cs.kohls.com/app/answers/detail/a_id/88/~/price-adjustments","purposes":["price_adjustment"],"notes":"Store purchases are adjusted in store; online purchases by contacting Kohl's Customer Service. Read from search-result text on 2026-10-13; the page blocked automated fetches.","source":"https://cs.kohls.com/app/answers/detail/a_id/88/~/price-adjustments","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"A price adjustment needs the item's sale or regular price to be \"now lower than the sale or regular price you paid for that item in the prior two weeks\", and the original, dated sales receipt. Store purchases must be adjusted in store; online purchases by contacting Kohl's Customer Service. Read from search-result text of the page on 2026-10-13; the page blocked automated fetches.","issues":["price_adjustment"],"source":"https://cs.kohls.com/app/answers/detail/a_id/88/~/price-adjustments","last_verified":"2026-10-13"},{"kind":"limit","claim":"Kohl's Cash may not be redeemed on price adjustments, and Kohl's may name additional time periods when price adjustments are not available. Read from search-result text of the page on 2026-10-13; the page blocked automated fetches.","issues":["price_adjustment"],"source":"https://cs.kohls.com/app/answers/detail/a_id/88/~/price-adjustments","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-center","type":"portal","label":"Kohl's Help Center (FAQ and contact options)","value":"https://www.kohls.com/faq/","purposes":["refund_request","damaged_item","lost_package","price_adjustment","billing_error"],"notes":"Read from search-result text on 2026-10-13; kohls.com blocked automated fetches.","source":"https://www.kohls.com/faq/","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["kohls.com and cs.kohls.com block automated readers, so an agent cannot confirm the current policy text or a phone number; hand the browser to the person to check the help center."],"security":{"official_domains":["kohls.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":7},"verified_from":{"search_snippet":7},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin; 7 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Kohl's stores and kohls.com. kohls.com, cs.kohls.com and corporate.kohls.com returned HTTP 403 to automated fetches on 2026-10-13, so every value below was read from search-result text of Kohl's own help pages. Kohl's help pages exist on two systems (www.kohls.com/faq and cs.kohls.com) and the search text showed different dates for them; check the live page or the receipt before relying on a window. Not verified: a customer service phone number, damaged or lost delivery reporting, protection plans, and Kohl's anti-phishing guidance.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"help-center","type":"portal","label":"Kohl's Help Center (FAQ and contact options)","value":"https://www.kohls.com/faq/","purposes":["refund_request","damaged_item","lost_package","price_adjustment","billing_error"],"notes":"Read from search-result text on 2026-10-13; kohls.com blocked automated fetches.","source":"https://www.kohls.com/faq/","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","candidate_channels":[]},{"index":2,"rung":"written_complaint","candidate_channels":[]},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"security":{"official_domains":["kohls.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":7},"verified_from":{"search_snippet":7},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin; 7 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"dossier":null,"guide":{"key":"retail","title":"Retail and online shopping — how complaints work","last_verified":"2026-10-12","file":"guides/retail.md","page":"https://escalate.alexgaoth.com/#/guides/retail"}}