{"id":"eventbrite","page":"https://escalate.alexgaoth.com/#/c/eventbrite","html":"https://escalate.alexgaoth.com/c/eventbrite/","generated":"2026-10-15","company":{"id":"eventbrite","name":"Eventbrite","aliases":["eventbrite inc","eventbrite.com"],"sector":"ticketing","website":"https://www.eventbrite.com","account_url":"https://www.eventbrite.com/mytickets","regulators":["ftc"],"channels":[{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"},{"id":"request-refund-in-tickets","type":"portal","label":"Request a refund from the order in Tickets","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Go to Tickets, find the order, select the tickets and choose the request-refund option. The option appears only if the organizer allows refund requests for the event.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"},{"id":"attendee-refund-request","type":"web_form","label":"Attendee Refund Request form (to Eventbrite, when the organizer declined or did not respond)","value":"https://www.eventbrite.com/attendee-refund-request","purposes":["event_cancelled","refund_request"],"access":"open","notes":"Asks for the order email address, the Order ID and up to 255 characters of additional information. For eligible orders only: the event was cancelled within the last 45 days, or postponed for more than 90 days without a new date; the organizer declined or did not respond; and the order used Eventbrite Payment Processing (the card statement shows \"EB\" and the event title). No sign-in or captcha was seen in the page text.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"},{"id":"help-contact-us","type":"portal","label":"Eventbrite Help Center contact page","value":"https://www.eventbrite.com/help/en-us/contact-us/","purposes":["refund_request","account_access","billing_error","unauthorized_charge"],"access":"open","notes":"Lists no phone number, chat or email address. For refunds it links to the Attendee Refund Request form; for people who cannot log in it links to the Find tickets form (https://www.eventbrite.com/find-tickets/).","source":"https://www.eventbrite.com/help/en-us/contact-us/","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"contact-organizer"},{"rung":"written_complaint","channel":"attendee-refund-request","note":"Only for eligible cancelled or long-postponed events after the organizer declined or did not respond."},{"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error)."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"event_cancelled","summary":"Organizers must refund all orders when they cancel. Ask the organizer first; if the event was cancelled within the last 45 days (or postponed more than 90 days without a new date) and the organizer declines or does not answer within five business days, submit the Attendee Refund Request form to Eventbrite.","evidence":["order ID","order email address","the cancellation or postponement notice","card statement line starting \"EB\""],"steps":[{"do":"Request a refund from the order in Tickets, or contact the organizer from the order.","channel":"request-refund-in-tickets"},{"do":"Wait up to five business days for the organizer's answer.","channel":"contact-organizer"},{"do":"If the organizer declines or does not answer, and the event was cancelled within the last 45 days or postponed more than 90 days without a new date, submit the Attendee Refund Request form with the order email and Order ID.","channel":"attendee-refund-request"},{"do":"If the order did not use Eventbrite Payment Processing, Eventbrite cannot refund it; dispute the charge with the payment provider or card issuer (rule fcba-billing-error)."},{"do":"Report an organizer that keeps the money for a cancelled event to the FTC and your state attorney general.","regulator":"ftc"}],"facts":[{"kind":"deadline","claim":"Eventbrite's refund article says an order may qualify for an Eventbrite-required refund if \"The event was cancelled within the last 45 days\" or \"The event has been postponed for more than 90 days without a new date scheduled\". The organizer should respond within five business days. If the organizer denies or does not respond, contact Eventbrite through the Attendee Refund Request form; \"you have 45 days and until the event is rescheduled to contact Eventbrite.\" Eventbrite can only refund payments processed using Eventbrite Payment Processing.","issues":["event_cancelled","refund_request"],"source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Eventbrite's Cancelled Event Policy (events cancelled on or after April 15, 2021) says \"When organizers cancel their event, they must refund all attendees\". Cancelled means the event will not take place on the scheduled date and will not be rescheduled within 90 days. Eventbrite holds the event payout so refunds can be processed and \"reserves the right to issue refunds on their behalf and at cost to the organizer.\"","issues":["event_cancelled"],"source":"https://www.eventbrite.com/help/en-us/articles/724340/eventbrites-cancelled-event-policy/","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Eventbrite's Postponed Event Policy (events postponed on or after April 1, 2023): organizers must give a new date within 90 days of announcing the postponement and may decide refunds at their discretion during days 0-90. During days 91-135 they must honor refund requests even if a new date has been set. From day 136 they must process refunds on request until the event is rescheduled. Organizers must respond to refund requests within five business days.","issues":["event_cancelled","refund_request"],"source":"https://www.eventbrite.com/help/en-us/articles/169121/eventbrites-postponed-event-policy/","last_verified":"2026-10-13"}]},{"issue":"refund_request","summary":"Each organizer sets its own refund policy, which must be posted on the event page; a \"no refunds\" policy is allowed but must still give refunds for cancelled or long-postponed events.","evidence":["order ID","screenshot of the refund policy on the event page","messages with the organizer"],"steps":[{"do":"Read the refund policy on the event page, then use the request-refund option in Tickets if it is shown.","channel":"request-refund-in-tickets"},{"do":"If there is no option, contact the organizer from the order.","channel":"contact-organizer"},{"do":"If the organizer changed its refund policy after you bought, quote the rule that policies may not be changed retroactively unless buyers are left equal or better off."}],"facts":[{"kind":"policy","claim":"Organizer refund policies must be posted on the event page, must explain how to get a refund, and must set a time frame for answering requests (first response within five business days). A \"no refund\" policy is allowed if labeled as such, but refunds are still required when the event is cancelled or otherwise not fully performed, or postponed and not rescheduled within 90 days. \"Refund policies may not be changed retroactively\" unless affected buyers are in an equal or better position.","issues":["refund_request","event_cancelled"],"source":"https://www.eventbrite.com/help/en-us/articles/827759/eventbrites-organizer-refund-policy-requirements/","last_verified":"2026-10-13"},{"kind":"fee","claim":"The organizer refund policy requirements say Eventbrite has no obligation to refund \"Event Proceeds or Eventbrite Fees\". The attendee refund and cancelled-event pages do not say whether Eventbrite's fees are returned to attendees.","issues":["refund_request","billing_error"],"source":"https://www.eventbrite.com/help/en-us/articles/827759/eventbrites-organizer-refund-policy-requirements/","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Service (last updated August 20, 2025) say all transactions are between an Organizer and its Consumers and ask consumers to contact the event's Organizer with any refund requests (Section 14.3).","issues":["refund_request"],"source":"https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/","last_verified":"2026-10-13"}]},{"issue":"billing_error","summary":"Match the charge to an Eventbrite receipt; ask the organizer about ticket fees, and dispute an uncorrected error with the card issuer.","evidence":["Eventbrite receipt email","card statement line","event page price"],"steps":[{"do":"Find the Eventbrite receipt; Eventbrite emails a receipt for each charge to the account email."},{"do":"Ask the organizer to correct a ticket charge above the total shown at checkout.","channel":"contact-organizer"},{"do":"If it is not corrected, send a billing-error dispute to the card issuer (rule fcba-billing-error). Eventbrite says chargebacks can be filed even if an event has a \"No Refund\" policy."},{"do":"Report mandatory fees that were not in the advertised total price to the FTC (rule ftc-junk-fees-rule).","regulator":"ftc"}],"facts":[{"kind":"process","claim":"Ticket purchases appear on statements as \"EVENTBRITE\", \"EVENTBRITE, SAN FRANCISCO CA\" or \"EB * [first 15 characters of the event title] SAN FRANCISCO CA\", whatever the event's location. American Express may show them as \"Business Services\". Charges processed by PayPal are handled through PayPal.","issues":["billing_error","unauthorized_charge"],"source":"https://www.eventbrite.com/help/en-us/articles/396688/what-is-this-charge-from-eventbrite/","last_verified":"2026-10-13"},{"kind":"process","claim":"Eventbrite, as Merchant of Record, manages chargebacks for organizers; the bank's review \"can take up to 120 days\". \"Chargebacks can be filed even if an event has a 'No Refund' policy.\"","issues":["billing_error","event_cancelled"],"source":"https://www.eventbrite.com/help/en-us/articles/545999/how-does-eventbrite-handle-chargebacks/","last_verified":"2026-10-13"}]},{"issue":"unauthorized_charge","summary":"Check the statement descriptor and your Eventbrite receipts; report a charge you did not make to the card issuer at once.","evidence":["card statement line","list of Eventbrite receipts in your email"],"steps":[{"do":"Compare the charge with the Eventbrite descriptors (EVENTBRITE or EB * plus the event title) and with the receipts in your email."},{"do":"If you did not make it, report it to the card issuer at once (rules tila-unauthorized-card-liability and fcba-billing-error)."},{"do":"If your account was used, change the Eventbrite password and tell Eventbrite through the Help Center.","channel":"help-contact-us"}],"facts":[{"kind":"policy","claim":"The Terms of Service say you must immediately notify Eventbrite of any unauthorized use of your password or account, or any other breach of security (Section 15.1).","issues":["unauthorized_charge","account_access"],"source":"https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/","last_verified":"2026-10-13"}]}],"facts":[{"kind":"policy","claim":"The Terms of Service require binding individual arbitration or small claims court and waive class actions (Section 9). To opt out, email legal@eventbrite.com with the subject \"ARBITRATION AND CLASS ACTION WAIVER OPT-OUT\" within thirty (30) days of your first use of the Services or your agreement to the Terms, whichever is later (Section 9.12).","source":"https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/","last_verified":"2026-10-13"}],"tips":[{"kind":"community","text":"An email from Eventbrite's own system can still be phishing. Researchers reported in October 2024 that scammers created fake events to send phishing invitations from noreply@events.eventbrite.com that impersonated banks, energy companies and delivery services. Check the event and its links, not only the sender.","source":"https://www.helpnetsecurity.com/2024/10/29/eventbrite-phishing/","last_verified":"2026-10-13"}],"known_blockers":["Refund requests and Contact the organizer from an order need an Eventbrite login; people who cannot log in can use the Find tickets form.","Organizers, not Eventbrite, set and issue refunds; Eventbrite steps in only for eligible cancelled or long-postponed events paid through Eventbrite Payment Processing.","The Help Center lists no phone number, chat or email for attendees."],"notes":"Checked on eventbrite.com help pages on 2026-10-13. Eventbrite is a self-service platform: the organizer is the seller and sets the refund policy, within Eventbrite's minimum requirements for cancelled and postponed events.","official_domains":["eventbrite.com"],"security":{"never_asks":[{"kind":"policy","claim":"Eventbrite says it \"will never ask for your login details via email or any site other than Eventbrite\" (blog, June 28, 2025).","source":"https://www.eventbrite.com/blog/phishing-email-avoid-scams/","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-an-event","type":"portal","label":"How to report an event on Eventbrite (help article)","value":"https://www.eventbrite.com/help/en-us/articles/212250/how-to-report-an-event-on-eventbrite/","purposes":["fraud"],"notes":"Listed under \"Report a violation\" in Eventbrite's Terms and policies topic; the article text was not checked.","source":"https://www.eventbrite.com/help/en-us/topics/terms-and-policies/","last_verified":"2026-10-13"}]}},"playbooks":{"event_cancelled":{"company":{"id":"eventbrite","name":"Eventbrite","sector":"ticketing","website":"https://www.eventbrite.com","account_url":"https://www.eventbrite.com/mytickets"},"issue":{"id":"event_cancelled","name":"Event cancelled, postponed or changed"},"playbook_source":"company","summary":"Organizers must refund all orders when they cancel. Ask the organizer first; if the event was cancelled within the last 45 days (or postponed more than 90 days without a new date) and the organizer declines or does not answer within five business days, submit the Attendee Refund Request form to Eventbrite.","evidence":["order ID","order email address","the cancellation or postponement notice","card statement line starting \"EB\""],"steps":[{"do":"Request a refund from the order in Tickets, or contact the organizer from the order.","channel":{"id":"request-refund-in-tickets","type":"portal","label":"Request a refund from the order in Tickets","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Go to Tickets, find the order, select the tickets and choose the request-refund option. The option appears only if the organizer allows refund requests for the event.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"}},{"do":"Wait up to five business days for the organizer's answer.","channel":{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"}},{"do":"If the organizer declines or does not answer, and the event was cancelled within the last 45 days or postponed more than 90 days without a new date, submit the Attendee Refund Request form with the order email and Order ID.","channel":{"id":"attendee-refund-request","type":"web_form","label":"Attendee Refund Request form (to Eventbrite, when the organizer declined or did not respond)","value":"https://www.eventbrite.com/attendee-refund-request","purposes":["event_cancelled","refund_request"],"access":"open","notes":"Asks for the order email address, the Order ID and up to 255 characters of additional information. For eligible orders only: the event was cancelled within the last 45 days, or postponed for more than 90 days without a new date; the organizer declined or did not respond; and the order used Eventbrite Payment Processing (the card statement shows \"EB\" and the event title). No sign-in or captcha was seen in the page text.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"}},{"do":"If the order did not use Eventbrite Payment Processing, Eventbrite cannot refund it; dispute the charge with the payment provider or card issuer (rule fcba-billing-error)."},{"do":"Report an organizer that keeps the money for a cancelled event to the FTC and your state attorney general.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}}],"channels":[{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"},{"id":"request-refund-in-tickets","type":"portal","label":"Request a refund from the order in Tickets","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Go to Tickets, find the order, select the tickets and choose the request-refund option. The option appears only if the organizer allows refund requests for the event.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"},{"id":"attendee-refund-request","type":"web_form","label":"Attendee Refund Request form (to Eventbrite, when the organizer declined or did not respond)","value":"https://www.eventbrite.com/attendee-refund-request","purposes":["event_cancelled","refund_request"],"access":"open","notes":"Asks for the order email address, the Order ID and up to 255 characters of additional information. For eligible orders only: the event was cancelled within the last 45 days, or postponed for more than 90 days without a new date; the organizer declined or did not respond; and the order used Eventbrite Payment Processing (the card statement shows \"EB\" and the event title). No sign-in or captcha was seen in the page text.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"Eventbrite's refund article says an order may qualify for an Eventbrite-required refund if \"The event was cancelled within the last 45 days\" or \"The event has been postponed for more than 90 days without a new date scheduled\". The organizer should respond within five business days. If the organizer denies or does not respond, contact Eventbrite through the Attendee Refund Request form; \"you have 45 days and until the event is rescheduled to contact Eventbrite.\" Eventbrite can only refund payments processed using Eventbrite Payment Processing.","issues":["event_cancelled","refund_request"],"source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"},{"kind":"policy","claim":"Eventbrite's Cancelled Event Policy (events cancelled on or after April 15, 2021) says \"When organizers cancel their event, they must refund all attendees\". Cancelled means the event will not take place on the scheduled date and will not be rescheduled within 90 days. Eventbrite holds the event payout so refunds can be processed and \"reserves the right to issue refunds on their behalf and at cost to the organizer.\"","issues":["event_cancelled"],"source":"https://www.eventbrite.com/help/en-us/articles/724340/eventbrites-cancelled-event-policy/","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Eventbrite's Postponed Event Policy (events postponed on or after April 1, 2023): organizers must give a new date within 90 days of announcing the postponement and may decide refunds at their discretion during days 0-90. During days 91-135 they must honor refund requests even if a new date has been set. From day 136 they must process refunds on request until the event is rescheduled. Organizers must respond to refund requests within five business days.","issues":["event_cancelled","refund_request"],"source":"https://www.eventbrite.com/help/en-us/articles/169121/eventbrites-postponed-event-policy/","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Service require binding individual arbitration or small claims court and waive class actions (Section 9). To opt out, email legal@eventbrite.com with the subject \"ARBITRATION AND CLASS ACTION WAIVER OPT-OUT\" within thirty (30) days of your first use of the Services or your agreement to the Terms, whichever is later (Section 9.12).","source":"https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"community","text":"An email from Eventbrite's own system can still be phishing. Researchers reported in October 2024 that scammers created fake events to send phishing invitations from noreply@events.eventbrite.com that impersonated banks, energy companies and delivery services. Check the event and its links, not only the sender.","source":"https://www.helpnetsecurity.com/2024/10/29/eventbrite-phishing/","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Only for eligible cancelled or long-postponed events after the organizer declined or did not respond.","channel":{"id":"attendee-refund-request","type":"web_form","label":"Attendee Refund Request form (to Eventbrite, when the organizer declined or did not respond)","value":"https://www.eventbrite.com/attendee-refund-request","purposes":["event_cancelled","refund_request"],"access":"open","notes":"Asks for the order email address, the Order ID and up to 255 characters of additional information. For eligible orders only: the event was cancelled within the last 45 days, or postponed for more than 90 days without a new date; the organizer declined or did not respond; and the order used Eventbrite Payment Processing (the card statement shows \"EB\" and the event title). No sign-in or captcha was seen in the page text.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Refund requests and Contact the organizer from an order need an Eventbrite login; people who cannot log in can use the Find tickets form.","Organizers, not Eventbrite, set and issue refunds; Eventbrite steps in only for eligible cancelled or long-postponed events paid through Eventbrite Payment Processing.","The Help Center lists no phone number, chat or email for attendees."],"security":{"official_domains":["eventbrite.com"],"never_asks":[{"kind":"policy","claim":"Eventbrite says it \"will never ask for your login details via email or any site other than Eventbrite\" (blog, June 28, 2025).","source":"https://www.eventbrite.com/blog/phishing-email-avoid-scams/","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[{"id":"report-an-event","type":"portal","label":"How to report an event on Eventbrite (help article)","value":"https://www.eventbrite.com/help/en-us/articles/212250/how-to-report-an-event-on-eventbrite/","purposes":["fraud"],"notes":"Listed under \"Report a violation\" in Eventbrite's Terms and policies topic; the article text was not checked.","source":"https://www.eventbrite.com/help/en-us/topics/terms-and-policies/","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":0.941,"sources":{"primary":16,"other":1},"verified_from":{"page":17},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 94% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Checked on eventbrite.com help pages on 2026-10-13. Eventbrite is a self-service platform: the organizer is the seller and sets the refund policy, within Eventbrite's minimum requirements for cancelled and postponed events.","warnings":[]},"refund_request":{"company":{"id":"eventbrite","name":"Eventbrite","sector":"ticketing","website":"https://www.eventbrite.com","account_url":"https://www.eventbrite.com/mytickets"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Each organizer sets its own refund policy, which must be posted on the event page; a \"no refunds\" policy is allowed but must still give refunds for cancelled or long-postponed events.","evidence":["order ID","screenshot of the refund policy on the event page","messages with the organizer"],"steps":[{"do":"Read the refund policy on the event page, then use the request-refund option in Tickets if it is shown.","channel":{"id":"request-refund-in-tickets","type":"portal","label":"Request a refund from the order in Tickets","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Go to Tickets, find the order, select the tickets and choose the request-refund option. The option appears only if the organizer allows refund requests for the event.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"}},{"do":"If there is no option, contact the organizer from the order.","channel":{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"}},{"do":"If the organizer changed its refund policy after you bought, quote the rule that policies may not be changed retroactively unless buyers are left equal or better off."}],"channels":[{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"},{"id":"request-refund-in-tickets","type":"portal","label":"Request a refund from the order in Tickets","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Go to Tickets, find the order, select the tickets and choose the request-refund option. The option appears only if the organizer allows refund requests for the event.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"},{"id":"attendee-refund-request","type":"web_form","label":"Attendee Refund Request form (to Eventbrite, when the organizer declined or did not respond)","value":"https://www.eventbrite.com/attendee-refund-request","purposes":["event_cancelled","refund_request"],"access":"open","notes":"Asks for the order email address, the Order ID and up to 255 characters of additional information. For eligible orders only: the event was cancelled within the last 45 days, or postponed for more than 90 days without a new date; the organizer declined or did not respond; and the order used Eventbrite Payment Processing (the card statement shows \"EB\" and the event title). No sign-in or captcha was seen in the page text.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"},{"id":"help-contact-us","type":"portal","label":"Eventbrite Help Center contact page","value":"https://www.eventbrite.com/help/en-us/contact-us/","purposes":["refund_request","account_access","billing_error","unauthorized_charge"],"access":"open","notes":"Lists no phone number, chat or email address. For refunds it links to the Attendee Refund Request form; for people who cannot log in it links to the Find tickets form (https://www.eventbrite.com/find-tickets/).","source":"https://www.eventbrite.com/help/en-us/contact-us/","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Organizer refund policies must be posted on the event page, must explain how to get a refund, and must set a time frame for answering requests (first response within five business days). A \"no refund\" policy is allowed if labeled as such, but refunds are still required when the event is cancelled or otherwise not fully performed, or postponed and not rescheduled within 90 days. \"Refund policies may not be changed retroactively\" unless affected buyers are in an equal or better position.","issues":["refund_request","event_cancelled"],"source":"https://www.eventbrite.com/help/en-us/articles/827759/eventbrites-organizer-refund-policy-requirements/","last_verified":"2026-10-13"},{"kind":"fee","claim":"The organizer refund policy requirements say Eventbrite has no obligation to refund \"Event Proceeds or Eventbrite Fees\". The attendee refund and cancelled-event pages do not say whether Eventbrite's fees are returned to attendees.","issues":["refund_request","billing_error"],"source":"https://www.eventbrite.com/help/en-us/articles/827759/eventbrites-organizer-refund-policy-requirements/","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Service (last updated August 20, 2025) say all transactions are between an Organizer and its Consumers and ask consumers to contact the event's Organizer with any refund requests (Section 14.3).","issues":["refund_request"],"source":"https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Service require binding individual arbitration or small claims court and waive class actions (Section 9). To opt out, email legal@eventbrite.com with the subject \"ARBITRATION AND CLASS ACTION WAIVER OPT-OUT\" within thirty (30) days of your first use of the Services or your agreement to the Terms, whichever is later (Section 9.12).","source":"https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[{"kind":"community","text":"An email from Eventbrite's own system can still be phishing. Researchers reported in October 2024 that scammers created fake events to send phishing invitations from noreply@events.eventbrite.com that impersonated banks, energy companies and delivery services. Check the event and its links, not only the sender.","source":"https://www.helpnetsecurity.com/2024/10/29/eventbrite-phishing/","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Only for eligible cancelled or long-postponed events after the organizer declined or did not respond.","channel":{"id":"attendee-refund-request","type":"web_form","label":"Attendee Refund Request form (to Eventbrite, when the organizer declined or did not respond)","value":"https://www.eventbrite.com/attendee-refund-request","purposes":["event_cancelled","refund_request"],"access":"open","notes":"Asks for the order email address, the Order ID and up to 255 characters of additional information. For eligible orders only: the event was cancelled within the last 45 days, or postponed for more than 90 days without a new date; the organizer declined or did not respond; and the order used Eventbrite Payment Processing (the card statement shows \"EB\" and the event title). No sign-in or captcha was seen in the page text.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Refund requests and Contact the organizer from an order need an Eventbrite login; people who cannot log in can use the Find tickets form.","Organizers, not Eventbrite, set and issue refunds; Eventbrite steps in only for eligible cancelled or long-postponed events paid through Eventbrite Payment Processing.","The Help Center lists no phone number, chat or email for attendees."],"security":{"official_domains":["eventbrite.com"],"never_asks":[{"kind":"policy","claim":"Eventbrite says it \"will never ask for your login details via email or any site other than Eventbrite\" (blog, June 28, 2025).","source":"https://www.eventbrite.com/blog/phishing-email-avoid-scams/","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[{"id":"report-an-event","type":"portal","label":"How to report an event on Eventbrite (help article)","value":"https://www.eventbrite.com/help/en-us/articles/212250/how-to-report-an-event-on-eventbrite/","purposes":["fraud"],"notes":"Listed under \"Report a violation\" in Eventbrite's Terms and policies topic; the article text was not checked.","source":"https://www.eventbrite.com/help/en-us/topics/terms-and-policies/","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":0.941,"sources":{"primary":16,"other":1},"verified_from":{"page":17},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 94% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Checked on eventbrite.com help pages on 2026-10-13. Eventbrite is a self-service platform: the organizer is the seller and sets the refund policy, within Eventbrite's minimum requirements for cancelled and postponed events.","warnings":[]},"billing_error":{"company":{"id":"eventbrite","name":"Eventbrite","sector":"ticketing","website":"https://www.eventbrite.com","account_url":"https://www.eventbrite.com/mytickets"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Match the charge to an Eventbrite receipt; ask the organizer about ticket fees, and dispute an uncorrected error with the card issuer.","evidence":["Eventbrite receipt email","card statement line","event page price"],"steps":[{"do":"Find the Eventbrite receipt; Eventbrite emails a receipt for each charge to the account email."},{"do":"Ask the organizer to correct a ticket charge above the total shown at checkout.","channel":{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"}},{"do":"If it is not corrected, send a billing-error dispute to the card issuer (rule fcba-billing-error). Eventbrite says chargebacks can be filed even if an event has a \"No Refund\" policy."},{"do":"Report mandatory fees that were not in the advertised total price to the FTC (rule ftc-junk-fees-rule).","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}}],"channels":[{"id":"help-contact-us","type":"portal","label":"Eventbrite Help Center contact page","value":"https://www.eventbrite.com/help/en-us/contact-us/","purposes":["refund_request","account_access","billing_error","unauthorized_charge"],"access":"open","notes":"Lists no phone number, chat or email address. For refunds it links to the Attendee Refund Request form; for people who cannot log in it links to the Find tickets form (https://www.eventbrite.com/find-tickets/).","source":"https://www.eventbrite.com/help/en-us/contact-us/","last_verified":"2026-10-13"}],"facts":[{"kind":"process","claim":"Ticket purchases appear on statements as \"EVENTBRITE\", \"EVENTBRITE, SAN FRANCISCO CA\" or \"EB * [first 15 characters of the event title] SAN FRANCISCO CA\", whatever the event's location. American Express may show them as \"Business Services\". Charges processed by PayPal are handled through PayPal.","issues":["billing_error","unauthorized_charge"],"source":"https://www.eventbrite.com/help/en-us/articles/396688/what-is-this-charge-from-eventbrite/","last_verified":"2026-10-13"},{"kind":"process","claim":"Eventbrite, as Merchant of Record, manages chargebacks for organizers; the bank's review \"can take up to 120 days\". \"Chargebacks can be filed even if an event has a 'No Refund' policy.\"","issues":["billing_error","event_cancelled"],"source":"https://www.eventbrite.com/help/en-us/articles/545999/how-does-eventbrite-handle-chargebacks/","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Service require binding individual arbitration or small claims court and waive class actions (Section 9). To opt out, email legal@eventbrite.com with the subject \"ARBITRATION AND CLASS ACTION WAIVER OPT-OUT\" within thirty (30) days of your first use of the Services or your agreement to the Terms, whichever is later (Section 9.12).","source":"https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[{"kind":"community","text":"An email from Eventbrite's own system can still be phishing. Researchers reported in October 2024 that scammers created fake events to send phishing invitations from noreply@events.eventbrite.com that impersonated banks, energy companies and delivery services. Check the event and its links, not only the sender.","source":"https://www.helpnetsecurity.com/2024/10/29/eventbrite-phishing/","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Only for eligible cancelled or long-postponed events after the organizer declined or did not respond.","channel":{"id":"attendee-refund-request","type":"web_form","label":"Attendee Refund Request form (to Eventbrite, when the organizer declined or did not respond)","value":"https://www.eventbrite.com/attendee-refund-request","purposes":["event_cancelled","refund_request"],"access":"open","notes":"Asks for the order email address, the Order ID and up to 255 characters of additional information. For eligible orders only: the event was cancelled within the last 45 days, or postponed for more than 90 days without a new date; the organizer declined or did not respond; and the order used Eventbrite Payment Processing (the card statement shows \"EB\" and the event title). No sign-in or captcha was seen in the page text.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Refund requests and Contact the organizer from an order need an Eventbrite login; people who cannot log in can use the Find tickets form.","Organizers, not Eventbrite, set and issue refunds; Eventbrite steps in only for eligible cancelled or long-postponed events paid through Eventbrite Payment Processing.","The Help Center lists no phone number, chat or email for attendees."],"security":{"official_domains":["eventbrite.com"],"never_asks":[{"kind":"policy","claim":"Eventbrite says it \"will never ask for your login details via email or any site other than Eventbrite\" (blog, June 28, 2025).","source":"https://www.eventbrite.com/blog/phishing-email-avoid-scams/","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[{"id":"report-an-event","type":"portal","label":"How to report an event on Eventbrite (help article)","value":"https://www.eventbrite.com/help/en-us/articles/212250/how-to-report-an-event-on-eventbrite/","purposes":["fraud"],"notes":"Listed under \"Report a violation\" in Eventbrite's Terms and policies topic; the article text was not checked.","source":"https://www.eventbrite.com/help/en-us/topics/terms-and-policies/","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":0.941,"sources":{"primary":16,"other":1},"verified_from":{"page":17},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 94% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Checked on eventbrite.com help pages on 2026-10-13. Eventbrite is a self-service platform: the organizer is the seller and sets the refund policy, within Eventbrite's minimum requirements for cancelled and postponed events.","warnings":[]},"unauthorized_charge":{"company":{"id":"eventbrite","name":"Eventbrite","sector":"ticketing","website":"https://www.eventbrite.com","account_url":"https://www.eventbrite.com/mytickets"},"issue":{"id":"unauthorized_charge","name":"Unauthorized charge"},"playbook_source":"company","summary":"Check the statement descriptor and your Eventbrite receipts; report a charge you did not make to the card issuer at once.","evidence":["card statement line","list of Eventbrite receipts in your email"],"steps":[{"do":"Compare the charge with the Eventbrite descriptors (EVENTBRITE or EB * plus the event title) and with the receipts in your email."},{"do":"If you did not make it, report it to the card issuer at once (rules tila-unauthorized-card-liability and fcba-billing-error)."},{"do":"If your account was used, change the Eventbrite password and tell Eventbrite through the Help Center.","channel":{"id":"help-contact-us","type":"portal","label":"Eventbrite Help Center contact page","value":"https://www.eventbrite.com/help/en-us/contact-us/","purposes":["refund_request","account_access","billing_error","unauthorized_charge"],"access":"open","notes":"Lists no phone number, chat or email address. For refunds it links to the Attendee Refund Request form; for people who cannot log in it links to the Find tickets form (https://www.eventbrite.com/find-tickets/).","source":"https://www.eventbrite.com/help/en-us/contact-us/","last_verified":"2026-10-13"}}],"channels":[{"id":"help-contact-us","type":"portal","label":"Eventbrite Help Center contact page","value":"https://www.eventbrite.com/help/en-us/contact-us/","purposes":["refund_request","account_access","billing_error","unauthorized_charge"],"access":"open","notes":"Lists no phone number, chat or email address. For refunds it links to the Attendee Refund Request form; for people who cannot log in it links to the Find tickets form (https://www.eventbrite.com/find-tickets/).","source":"https://www.eventbrite.com/help/en-us/contact-us/","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"The Terms of Service say you must immediately notify Eventbrite of any unauthorized use of your password or account, or any other breach of security (Section 15.1).","issues":["unauthorized_charge","account_access"],"source":"https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/","last_verified":"2026-10-13"},{"kind":"policy","claim":"The Terms of Service require binding individual arbitration or small claims court and waive class actions (Section 9). To opt out, email legal@eventbrite.com with the subject \"ARBITRATION AND CLASS ACTION WAIVER OPT-OUT\" within thirty (30) days of your first use of the Services or your agreement to the Terms, whichever is later (Section 9.12).","source":"https://www.eventbrite.com/help/en-us/articles/251210/eventbrite-terms-of-service/","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"A post-transaction third-party seller may not charge a consumer for an online sale unless it discloses the material terms and gets express informed consent, including the consumer's full account number, before charging. An initial merchant may not pass a customer's account number or other billing information to such a seller.","issues":["unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8402","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[{"kind":"community","text":"An email from Eventbrite's own system can still be phishing. Researchers reported in October 2024 that scammers created fake events to send phishing invitations from noreply@events.eventbrite.com that impersonated banks, energy companies and delivery services. Check the event and its links, not only the sender.","source":"https://www.helpnetsecurity.com/2024/10/29/eventbrite-phishing/","last_verified":"2026-10-13"}],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Only for eligible cancelled or long-postponed events after the organizer declined or did not respond.","channel":{"id":"attendee-refund-request","type":"web_form","label":"Attendee Refund Request form (to Eventbrite, when the organizer declined or did not respond)","value":"https://www.eventbrite.com/attendee-refund-request","purposes":["event_cancelled","refund_request"],"access":"open","notes":"Asks for the order email address, the Order ID and up to 255 characters of additional information. For eligible orders only: the event was cancelled within the last 45 days, or postponed for more than 90 days without a new date; the organizer declined or did not respond; and the order used Eventbrite Payment Processing (the card statement shows \"EB\" and the event title). No sign-in or captcha was seen in the page text.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Refund requests and Contact the organizer from an order need an Eventbrite login; people who cannot log in can use the Find tickets form.","Organizers, not Eventbrite, set and issue refunds; Eventbrite steps in only for eligible cancelled or long-postponed events paid through Eventbrite Payment Processing.","The Help Center lists no phone number, chat or email for attendees."],"security":{"official_domains":["eventbrite.com"],"never_asks":[{"kind":"policy","claim":"Eventbrite says it \"will never ask for your login details via email or any site other than Eventbrite\" (blog, June 28, 2025).","source":"https://www.eventbrite.com/blog/phishing-email-avoid-scams/","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[{"id":"report-an-event","type":"portal","label":"How to report an event on Eventbrite (help article)","value":"https://www.eventbrite.com/help/en-us/articles/212250/how-to-report-an-event-on-eventbrite/","purposes":["fraud"],"notes":"Listed under \"Report a violation\" in Eventbrite's Terms and policies topic; the article text was not checked.","source":"https://www.eventbrite.com/help/en-us/topics/terms-and-policies/","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":0.941,"sources":{"primary":16,"other":1},"verified_from":{"page":17},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 94% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Checked on eventbrite.com help pages on 2026-10-13. Eventbrite is a self-service platform: the organizer is the seller and sets the refund policy, within Eventbrite's minimum requirements for cancelled and postponed events.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-organizer","type":"web_form","label":"Contact the organizer (from your order in Tickets)","value":"https://www.eventbrite.com/mytickets","purposes":["refund_request","event_cancelled"],"access":"login","notes":"Log in, go to Tickets, select the order, select Contact the organizer, fill out the form and submit. Without a ticket, open the event page and select Contact, then Contact the organizer. Organizers set and issue refunds; Eventbrite says it cannot answer event questions on the organizer's behalf.","source":"https://www.eventbrite.com/help/en-us/articles/647151/how-to-contact-the-event-organizer/","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Only for eligible cancelled or long-postponed events after the organizer declined or did not respond.","channel":{"id":"attendee-refund-request","type":"web_form","label":"Attendee Refund Request form (to Eventbrite, when the organizer declined or did not respond)","value":"https://www.eventbrite.com/attendee-refund-request","purposes":["event_cancelled","refund_request"],"access":"open","notes":"Asks for the order email address, the Order ID and up to 255 characters of additional information. For eligible orders only: the event was cancelled within the last 45 days, or postponed for more than 90 days without a new date; the organizer declined or did not respond; and the order used Eventbrite Payment Processing (the card statement shows \"EB\" and the event title). No sign-in or captcha was seen in the page text.","source":"https://www.eventbrite.com/help/en-us/articles/721549/can-i-get-a-refund/","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["eventbrite.com"],"never_asks":[{"kind":"policy","claim":"Eventbrite says it \"will never ask for your login details via email or any site other than Eventbrite\" (blog, June 28, 2025).","source":"https://www.eventbrite.com/blog/phishing-email-avoid-scams/","last_verified":"2026-10-13"}],"known_scams":[],"report_phishing":[{"id":"report-an-event","type":"portal","label":"How to report an event on Eventbrite (help article)","value":"https://www.eventbrite.com/help/en-us/articles/212250/how-to-report-an-event-on-eventbrite/","purposes":["fraud"],"notes":"Listed under \"Report a violation\" in Eventbrite's Terms and policies topic; the article text was not checked.","source":"https://www.eventbrite.com/help/en-us/topics/terms-and-policies/","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":0.941,"sources":{"primary":16,"other":1},"verified_from":{"page":17},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 94% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"ticketing","title":"Event tickets and resale — how complaints work","last_verified":"2026-10-13","file":"guides/ticketing.md","page":"https://escalate.alexgaoth.com/#/guides/ticketing"}}