{"id":"dropbox","page":"https://escalate.alexgaoth.com/#/c/dropbox","html":"https://escalate.alexgaoth.com/c/dropbox/","generated":"2026-10-15","company":{"id":"dropbox","name":"Dropbox","aliases":["dropbox plus","dropbox professional","dropbox essentials","dropbox family","dropbox basic","dropbox inc"],"sector":"subscription","parent":"Dropbox, Inc.","website":"https://www.dropbox.com","account_url":"https://www.dropbox.com/account/plan","official_domains":["dropbox.com","dropboxmail.com","dropboxapi.com","dropboxstatic.com","dropboxbusiness.com","dropboxteam.com","dropboxpartners.com","getdropbox.com","db.tt","docsend.com","dropboxforum.com","dropboxforums.com"],"security":{"never_asks":[{"kind":"policy","claim":"Dropbox says www.dropbox.com is \"the only domain where Dropbox will ever ask for private information\" such as your account email and password.","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"},{"kind":"policy","claim":"Dropbox says \"Official Dropbox websites and emails only appear on or come from any of our verified Dropbox domains,\" such as dropbox.com and dropboxmail.com. If unsure about a notification, do not click its links; go directly to www.dropbox.com.","source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Dropbox warns to \"Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.\" An email that appears to be from Dropbox but comes from another domain \"may contain malware or be a phishing attempt.\"","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward the complete suspicious email, or the full URL of a suspicious link and how you got it, to Dropbox","value":"abuse@dropbox.com","purposes":["fraud"],"source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}]},"regulators":["ftc"],"notes":"Paid plans renew automatically until cancelled. Cancelling moves the account to free Dropbox Basic (2 GB) at the end of the billing cycle. US users get refunds only where required by law (current terms); new terms effective January 1, 2027 add \"limited circumstances\". The terms require a written Notice of Dispute to dispute-notice@dropbox.com and have an arbitration clause for U.S. residents with a 30-day opt-out.","channels":[{"id":"web-cancel","type":"portal","label":"Sign in at dropbox.com, then profile picture > Manage account > Cancel plan (or Cancel trial)","value":"https://www.dropbox.com/login","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"If Cancel plan is not shown, the plan was bought in a mobile app store and must be cancelled there.","source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"},{"id":"cancel-by-mail","type":"mail","label":"Cancel by mail (US, Canada or Mexico)","value":"Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107","purposes":["cancel_service"],"notes":"Include your name, account email and payment method (for card charges, a transaction ID or the card details the page lists). Charges made before Dropbox processes the letter are not refunded.","source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"},{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"},{"id":"billing-request-form","type":"web_form","label":"Dropbox billing and payments request form","value":"https://www.dropbox.com/support/email/billing_and_payments/submit","purposes":["refund_request","billing_error"],"notes":"The refund article links this form for the EU, UK and Turkey 14-day refund; it does not state a US refund right.","source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"},{"id":"find-charge","type":"web_form","label":"Look up a Dropbox charge on your card statement (transaction ID lookup)","value":"https://www.dropbox.com/payments/find_receipt","purposes":["unauthorized_charge","billing_error"],"notes":"If signed out, you may need the last four digits and expiration date of the card. Does not work for PayPal or other non-card payments.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"},{"id":"dispute-notice-email","type":"email","label":"Written Notice of Dispute (Terms of Service, informal resolution before arbitration)","value":"dispute-notice@dropbox.com","purposes":["billing_error","refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"},{"id":"apple-cancel","type":"web_form","label":"Cancel a Dropbox subscription or trial bought on iPhone or iPad (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service","free_trial_conversion"],"source":"https://help.dropbox.com/plans/cancel-mobile","last_verified":"2026-10-13"},{"id":"google-play-cancel","type":"web_form","label":"Cancel a Dropbox subscription or trial bought through Google Play","value":"https://support.google.com/googleplay/answer/7018481","purposes":["cancel_service","free_trial_conversion"],"source":"https://help.dropbox.com/plans/cancel-mobile","last_verified":"2026-10-13"},{"id":"apple-refund","type":"web_form","label":"Refund request for a Dropbox purchase made through Apple","value":"https://support.apple.com/en-us/118223","purposes":["refund_request"],"source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"},{"id":"google-play-refund","type":"web_form","label":"Refund request for a Dropbox purchase made through Google Play","value":"https://support.google.com/googleplay/answer/2479637?hl=en","purposes":["refund_request"],"source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"support"},{"rung":"written_complaint","channel":"dispute-notice-email"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel online under Manage account > Cancel plan before the renewal date; the account moves to free Dropbox Basic at the end of the billing cycle. App-store plans are cancelled with Apple or Google.","evidence":["\"Dropbox Plan will not renew\" confirmation email from no-reply@dropbox.com","date cancelled","account email"],"steps":[{"do":"Sign in at dropbox.com, click your profile picture, click Manage account, click Cancel plan at the bottom, select a reason and confirm.","channel":"web-cancel"},{"do":"If there is no Cancel plan button, cancel in the app store you bought from. Deleting the app does not cancel.","channel":"apple-cancel"},{"do":"Keep the confirmation email with the subject \"Dropbox Plan will not renew\" from no-reply@dropbox.com."},{"do":"If you cannot cancel online, send a letter; cancel online instead if a renewal is near, because charges before the letter is processed are not refunded.","channel":"cancel-by-mail"}],"facts":[{"kind":"policy","claim":"\"Your account will change to Dropbox Basic at the end of your current billing cycle,\" and you will not be charged again.","issues":["cancel_service"],"source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"We'll automatically bill you from the date you convert to a Paid Account and on each periodic renewal until cancellation.\" \"You may cancel your Paid Account at any time.\"","issues":["cancel_service"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"},{"kind":"policy","claim":"Cancelling by mail is accepted, but \"If your account is charged before we process your cancellation letter, the charges won't be refunded.\"","issues":["cancel_service","refund_request"],"source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"},{"kind":"limit","claim":"Dropbox Basic includes 2 GB of storage. Over that quota you may not be able to sync, upload or share files.","issues":["cancel_service"],"source":"https://help.dropbox.com/plans/cancel-mobile","last_verified":"2026-10-13"}]},{"issue":"refund_request","summary":"In the US, Dropbox payments are generally not refundable; refunds are given only where law requires (current terms) or in limited circumstances (terms effective January 1, 2027). Billing errors go to Dropbox support; app-store purchases go to Apple or Google.","evidence":["receipt or transaction ID","account email","cancellation confirmation","description of the billing error"],"steps":[{"do":"For a billing error, contact Dropbox support while signed in to dropbox.com.","channel":"support"},{"do":"If you bought in a mobile app store, request the refund from Apple or Google.","channel":"apple-refund"},{"do":"If support refuses, send a written Notice of Dispute to dispute-notice@dropbox.com.","channel":"dispute-notice-email"}],"facts":[{"kind":"policy","claim":"\"In most cases, payments for Dropbox and Dropbox Dash subscriptions and team member licenses aren't refundable.\" The 14-day refund window applies only in the EU, UK and Turkey.","issues":["refund_request"],"source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"},{"kind":"policy","claim":"Current Terms (effective January 7, 2025): \"Refunds are only issued if required by law.\"","issues":["refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"},{"kind":"policy","claim":"Updated Terms posted September 1, 2026 and effective January 1, 2027 say refunds are issued only in \"limited circumstances or if required by law.\"","issues":["refund_request"],"source":"https://www.dropbox.com/terms2026","last_verified":"2026-10-13"},{"kind":"policy","claim":"For direct debit payments, \"Only your bank can process a chargeback request.\" A chargeback changes the subscription to the free Basic plan.","issues":["refund_request","unauthorized_charge"],"source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"}]},{"issue":"free_trial_conversion","summary":"A Dropbox free trial converts to a paid plan if not cancelled before it ends. Cancel under Manage account > Cancel trial, or in the app store for mobile sign-ups.","evidence":["trial sign-up date","trial cancellation confirmation email","the charge"],"steps":[{"do":"Before the trial ends, sign in, open Manage account, click Cancel trial, give a reason and confirm.","channel":"web-cancel"},{"do":"If you started the trial on a phone, cancel it in the app store or device settings.","channel":"apple-cancel"},{"do":"If you cancelled before the trial ended but were still charged, contact Dropbox support with the confirmation email.","channel":"support"},{"do":"If the trial converted and you do not want the plan, cancel now to stop future charges; the change takes effect at the end of the billing cycle.","channel":"web-cancel"}],"facts":[{"kind":"policy","claim":"If you do not cancel before the trial ends, \"you'll be charged for the subscription with the billing information you provided.\" Credit card trials change to Basic at the end of the trial; PayPal trials end and change to Basic immediately.","issues":["free_trial_conversion"],"source":"https://help.dropbox.com/plans/cancel-free-trial","last_verified":"2026-10-13"},{"kind":"limit","claim":"\"You won't be able to restart the same trial for one year after cancelling it.\" Dropbox also says \"In most cases, Dropbox doesn't issue refunds.\"","issues":["free_trial_conversion","refund_request"],"source":"https://help.dropbox.com/plans/cancel-free-trial","last_verified":"2026-10-13"}]},{"issue":"unauthorized_charge","summary":"Card charges show as DROPBOX*(transaction ID). Look the transaction up to find the account email, then contact support or your card issuer.","evidence":["card statement line with the transaction ID","card last four digits and expiration date"],"steps":[{"do":"Find the transaction ID on your statement and enter it in the charge lookup tool to see the account email and payment date.","channel":"find-charge"},{"do":"If the tool does not work or you paid by PayPal, sign in to dropbox.com and contact support from the same browser.","channel":"support"},{"do":"If the charge is not yours, report it to your card issuer."}],"facts":[{"kind":"process","claim":"\"All Dropbox purchases made with a credit card will appear on your statement as DROPBOX*(transaction ID).\"","issues":["unauthorized_charge","billing_error"],"source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}]},{"issue":"bill_increase","summary":"Dropbox must email at least 30 days' notice of a fee change at renewal, and you can cancel before the new fee applies. Annual plans get a renewal reminder email.","evidence":["price change email","renewal reminder email","last receipt"],"steps":[{"do":"If you do not accept the new fee, cancel before it takes effect.","channel":"web-cancel"}],"facts":[{"kind":"policy","claim":"Dropbox may change fees on renewal and will give \"no less than 30 days' advance notice of these changes\" by email, and \"you'll have the opportunity to cancel your subscription before the new fee comes into effect.\"","issues":["bill_increase"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"If you're on an annual plan, we'll send you a notice email reminding you that your plan is about to renew within a reasonable period of time prior to the renewal date.\"","issues":["bill_increase","cancel_service"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}]}],"facts":[{"kind":"deadline","claim":"U.S. residents can opt out of the Terms' arbitration section by submitting the opt-out form \"within 30 days of first registering your account or agreeing to these Terms.\" Disputes start with a written Notice of Dispute to dispute-notice@dropbox.com; either side may start a formal proceeding if the dispute is not resolved within 60 days.","source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}],"known_blockers":["Cancelling, the support contact options and the billing request form need sign-in to dropbox.com.","Plans and trials bought in the iOS or Android app must be cancelled with Apple or Google; the Cancel plan button does not appear on dropbox.com."]},"playbooks":{"cancel_service":{"company":{"id":"dropbox","name":"Dropbox","sector":"subscription","website":"https://www.dropbox.com","account_url":"https://www.dropbox.com/account/plan"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel online under Manage account > Cancel plan before the renewal date; the account moves to free Dropbox Basic at the end of the billing cycle. App-store plans are cancelled with Apple or Google.","evidence":["\"Dropbox Plan will not renew\" confirmation email from no-reply@dropbox.com","date cancelled","account email"],"steps":[{"do":"Sign in at dropbox.com, click your profile picture, click Manage account, click Cancel plan at the bottom, select a reason and confirm.","channel":{"id":"web-cancel","type":"portal","label":"Sign in at dropbox.com, then profile picture > Manage account > Cancel plan (or Cancel trial)","value":"https://www.dropbox.com/login","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"If Cancel plan is not shown, the plan was bought in a mobile app store and must be cancelled there.","source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"}},{"do":"If there is no Cancel plan button, cancel in the app store you bought from. Deleting the app does not cancel.","channel":{"id":"apple-cancel","type":"web_form","label":"Cancel a Dropbox subscription or trial bought on iPhone or iPad (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service","free_trial_conversion"],"source":"https://help.dropbox.com/plans/cancel-mobile","last_verified":"2026-10-13"}},{"do":"Keep the confirmation email with the subject \"Dropbox Plan will not renew\" from no-reply@dropbox.com."},{"do":"If you cannot cancel online, send a letter; cancel online instead if a renewal is near, because charges before the letter is processed are not refunded.","channel":{"id":"cancel-by-mail","type":"mail","label":"Cancel by mail (US, Canada or Mexico)","value":"Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107","purposes":["cancel_service"],"notes":"Include your name, account email and payment method (for card charges, a transaction ID or the card details the page lists). Charges made before Dropbox processes the letter are not refunded.","source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"}}],"channels":[{"id":"web-cancel","type":"portal","label":"Sign in at dropbox.com, then profile picture > Manage account > Cancel plan (or Cancel trial)","value":"https://www.dropbox.com/login","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"If Cancel plan is not shown, the plan was bought in a mobile app store and must be cancelled there.","source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"},{"id":"cancel-by-mail","type":"mail","label":"Cancel by mail (US, Canada or Mexico)","value":"Dropbox, Inc., P.O. Box 77767, San Francisco, CA 94107","purposes":["cancel_service"],"notes":"Include your name, account email and payment method (for card charges, a transaction ID or the card details the page lists). Charges made before Dropbox processes the letter are not refunded.","source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"},{"id":"apple-cancel","type":"web_form","label":"Cancel a Dropbox subscription or trial bought on iPhone or iPad (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service","free_trial_conversion"],"source":"https://help.dropbox.com/plans/cancel-mobile","last_verified":"2026-10-13"},{"id":"google-play-cancel","type":"web_form","label":"Cancel a Dropbox subscription or trial bought through Google Play","value":"https://support.google.com/googleplay/answer/7018481","purposes":["cancel_service","free_trial_conversion"],"source":"https://help.dropbox.com/plans/cancel-mobile","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"\"Your account will change to Dropbox Basic at the end of your current billing cycle,\" and you will not be charged again.","issues":["cancel_service"],"source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"We'll automatically bill you from the date you convert to a Paid Account and on each periodic renewal until cancellation.\" \"You may cancel your Paid Account at any time.\"","issues":["cancel_service"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"},{"kind":"policy","claim":"Cancelling by mail is accepted, but \"If your account is charged before we process your cancellation letter, the charges won't be refunded.\"","issues":["cancel_service","refund_request"],"source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"},{"kind":"limit","claim":"Dropbox Basic includes 2 GB of storage. Over that quota you may not be able to sync, upload or share files.","issues":["cancel_service"],"source":"https://help.dropbox.com/plans/cancel-mobile","last_verified":"2026-10-13"},{"kind":"deadline","claim":"U.S. residents can opt out of the Terms' arbitration section by submitting the opt-out form \"within 30 days of first registering your account or agreeing to these Terms.\" Disputes start with a written Notice of Dispute to dispute-notice@dropbox.com; either side may start a formal proceeding if the dispute is not resolved within 60 days.","source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","channel":{"id":"dispute-notice-email","type":"email","label":"Written Notice of Dispute (Terms of Service, informal resolution before arbitration)","value":"dispute-notice@dropbox.com","purposes":["billing_error","refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancelling, the support contact options and the billing request form need sign-in to dropbox.com.","Plans and trials bought in the iOS or Android app must be cancelled with Apple or Google; the Cancel plan button does not appear on dropbox.com."],"security":{"official_domains":["dropbox.com","dropboxmail.com","dropboxapi.com","dropboxstatic.com","dropboxbusiness.com","dropboxteam.com","dropboxpartners.com","getdropbox.com","db.tt","docsend.com","dropboxforum.com","dropboxforums.com"],"never_asks":[{"kind":"policy","claim":"Dropbox says www.dropbox.com is \"the only domain where Dropbox will ever ask for private information\" such as your account email and password.","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"},{"kind":"policy","claim":"Dropbox says \"Official Dropbox websites and emails only appear on or come from any of our verified Dropbox domains,\" such as dropbox.com and dropboxmail.com. If unsure about a notification, do not click its links; go directly to www.dropbox.com.","source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Dropbox warns to \"Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.\" An email that appears to be from Dropbox but comes from another domain \"may contain malware or be a phishing attempt.\"","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward the complete suspicious email, or the full URL of a suspicious link and how you got it, to Dropbox","value":"abuse@dropbox.com","purposes":["fraud"],"source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":28},"verified_from":{"page":28},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Paid plans renew automatically until cancelled. Cancelling moves the account to free Dropbox Basic (2 GB) at the end of the billing cycle. US users get refunds only where required by law (current terms); new terms effective January 1, 2027 add \"limited circumstances\". The terms require a written Notice of Dispute to dispute-notice@dropbox.com and have an arbitration clause for U.S. residents with a 30-day opt-out.","warnings":[]},"refund_request":{"company":{"id":"dropbox","name":"Dropbox","sector":"subscription","website":"https://www.dropbox.com","account_url":"https://www.dropbox.com/account/plan"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"In the US, Dropbox payments are generally not refundable; refunds are given only where law requires (current terms) or in limited circumstances (terms effective January 1, 2027). Billing errors go to Dropbox support; app-store purchases go to Apple or Google.","evidence":["receipt or transaction ID","account email","cancellation confirmation","description of the billing error"],"steps":[{"do":"For a billing error, contact Dropbox support while signed in to dropbox.com.","channel":{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}},{"do":"If you bought in a mobile app store, request the refund from Apple or Google.","channel":{"id":"apple-refund","type":"web_form","label":"Refund request for a Dropbox purchase made through Apple","value":"https://support.apple.com/en-us/118223","purposes":["refund_request"],"source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"}},{"do":"If support refuses, send a written Notice of Dispute to dispute-notice@dropbox.com.","channel":{"id":"dispute-notice-email","type":"email","label":"Written Notice of Dispute (Terms of Service, informal resolution before arbitration)","value":"dispute-notice@dropbox.com","purposes":["billing_error","refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}}],"channels":[{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"},{"id":"billing-request-form","type":"web_form","label":"Dropbox billing and payments request form","value":"https://www.dropbox.com/support/email/billing_and_payments/submit","purposes":["refund_request","billing_error"],"notes":"The refund article links this form for the EU, UK and Turkey 14-day refund; it does not state a US refund right.","source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"},{"id":"dispute-notice-email","type":"email","label":"Written Notice of Dispute (Terms of Service, informal resolution before arbitration)","value":"dispute-notice@dropbox.com","purposes":["billing_error","refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"},{"id":"apple-refund","type":"web_form","label":"Refund request for a Dropbox purchase made through Apple","value":"https://support.apple.com/en-us/118223","purposes":["refund_request"],"source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"},{"id":"google-play-refund","type":"web_form","label":"Refund request for a Dropbox purchase made through Google Play","value":"https://support.google.com/googleplay/answer/2479637?hl=en","purposes":["refund_request"],"source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"\"In most cases, payments for Dropbox and Dropbox Dash subscriptions and team member licenses aren't refundable.\" The 14-day refund window applies only in the EU, UK and Turkey.","issues":["refund_request"],"source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"},{"kind":"policy","claim":"Current Terms (effective January 7, 2025): \"Refunds are only issued if required by law.\"","issues":["refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"},{"kind":"policy","claim":"Updated Terms posted September 1, 2026 and effective January 1, 2027 say refunds are issued only in \"limited circumstances or if required by law.\"","issues":["refund_request"],"source":"https://www.dropbox.com/terms2026","last_verified":"2026-10-13"},{"kind":"policy","claim":"For direct debit payments, \"Only your bank can process a chargeback request.\" A chargeback changes the subscription to the free Basic plan.","issues":["refund_request","unauthorized_charge"],"source":"https://help.dropbox.com/plans/refund","last_verified":"2026-10-13"},{"kind":"deadline","claim":"U.S. residents can opt out of the Terms' arbitration section by submitting the opt-out form \"within 30 days of first registering your account or agreeing to these Terms.\" Disputes start with a written Notice of Dispute to dispute-notice@dropbox.com; either side may start a formal proceeding if the dispute is not resolved within 60 days.","source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","channel":{"id":"dispute-notice-email","type":"email","label":"Written Notice of Dispute (Terms of Service, informal resolution before arbitration)","value":"dispute-notice@dropbox.com","purposes":["billing_error","refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancelling, the support contact options and the billing request form need sign-in to dropbox.com.","Plans and trials bought in the iOS or Android app must be cancelled with Apple or Google; the Cancel plan button does not appear on dropbox.com."],"security":{"official_domains":["dropbox.com","dropboxmail.com","dropboxapi.com","dropboxstatic.com","dropboxbusiness.com","dropboxteam.com","dropboxpartners.com","getdropbox.com","db.tt","docsend.com","dropboxforum.com","dropboxforums.com"],"never_asks":[{"kind":"policy","claim":"Dropbox says www.dropbox.com is \"the only domain where Dropbox will ever ask for private information\" such as your account email and password.","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"},{"kind":"policy","claim":"Dropbox says \"Official Dropbox websites and emails only appear on or come from any of our verified Dropbox domains,\" such as dropbox.com and dropboxmail.com. If unsure about a notification, do not click its links; go directly to www.dropbox.com.","source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Dropbox warns to \"Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.\" An email that appears to be from Dropbox but comes from another domain \"may contain malware or be a phishing attempt.\"","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward the complete suspicious email, or the full URL of a suspicious link and how you got it, to Dropbox","value":"abuse@dropbox.com","purposes":["fraud"],"source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":28},"verified_from":{"page":28},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Paid plans renew automatically until cancelled. Cancelling moves the account to free Dropbox Basic (2 GB) at the end of the billing cycle. US users get refunds only where required by law (current terms); new terms effective January 1, 2027 add \"limited circumstances\". The terms require a written Notice of Dispute to dispute-notice@dropbox.com and have an arbitration clause for U.S. residents with a 30-day opt-out.","warnings":[]},"free_trial_conversion":{"company":{"id":"dropbox","name":"Dropbox","sector":"subscription","website":"https://www.dropbox.com","account_url":"https://www.dropbox.com/account/plan"},"issue":{"id":"free_trial_conversion","name":"Charged after a free trial"},"playbook_source":"company","summary":"A Dropbox free trial converts to a paid plan if not cancelled before it ends. Cancel under Manage account > Cancel trial, or in the app store for mobile sign-ups.","evidence":["trial sign-up date","trial cancellation confirmation email","the charge"],"steps":[{"do":"Before the trial ends, sign in, open Manage account, click Cancel trial, give a reason and confirm.","channel":{"id":"web-cancel","type":"portal","label":"Sign in at dropbox.com, then profile picture > Manage account > Cancel plan (or Cancel trial)","value":"https://www.dropbox.com/login","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"If Cancel plan is not shown, the plan was bought in a mobile app store and must be cancelled there.","source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"}},{"do":"If you started the trial on a phone, cancel it in the app store or device settings.","channel":{"id":"apple-cancel","type":"web_form","label":"Cancel a Dropbox subscription or trial bought on iPhone or iPad (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service","free_trial_conversion"],"source":"https://help.dropbox.com/plans/cancel-mobile","last_verified":"2026-10-13"}},{"do":"If you cancelled before the trial ended but were still charged, contact Dropbox support with the confirmation email.","channel":{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}},{"do":"If the trial converted and you do not want the plan, cancel now to stop future charges; the change takes effect at the end of the billing cycle.","channel":{"id":"web-cancel","type":"portal","label":"Sign in at dropbox.com, then profile picture > Manage account > Cancel plan (or Cancel trial)","value":"https://www.dropbox.com/login","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"If Cancel plan is not shown, the plan was bought in a mobile app store and must be cancelled there.","source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"}}],"channels":[{"id":"web-cancel","type":"portal","label":"Sign in at dropbox.com, then profile picture > Manage account > Cancel plan (or Cancel trial)","value":"https://www.dropbox.com/login","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"If Cancel plan is not shown, the plan was bought in a mobile app store and must be cancelled there.","source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"},{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"},{"id":"apple-cancel","type":"web_form","label":"Cancel a Dropbox subscription or trial bought on iPhone or iPad (Apple)","value":"https://support.apple.com/en-us/HT202039","purposes":["cancel_service","free_trial_conversion"],"source":"https://help.dropbox.com/plans/cancel-mobile","last_verified":"2026-10-13"},{"id":"google-play-cancel","type":"web_form","label":"Cancel a Dropbox subscription or trial bought through Google Play","value":"https://support.google.com/googleplay/answer/7018481","purposes":["cancel_service","free_trial_conversion"],"source":"https://help.dropbox.com/plans/cancel-mobile","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"If you do not cancel before the trial ends, \"you'll be charged for the subscription with the billing information you provided.\" Credit card trials change to Basic at the end of the trial; PayPal trials end and change to Basic immediately.","issues":["free_trial_conversion"],"source":"https://help.dropbox.com/plans/cancel-free-trial","last_verified":"2026-10-13"},{"kind":"limit","claim":"\"You won't be able to restart the same trial for one year after cancelling it.\" Dropbox also says \"In most cases, Dropbox doesn't issue refunds.\"","issues":["free_trial_conversion","refund_request"],"source":"https://help.dropbox.com/plans/cancel-free-trial","last_verified":"2026-10-13"},{"kind":"deadline","claim":"U.S. residents can opt out of the Terms' arbitration section by submitting the opt-out form \"within 30 days of first registering your account or agreeing to these Terms.\" Disputes start with a written Notice of Dispute to dispute-notice@dropbox.com; either side may start a formal proceeding if the dispute is not resolved within 60 days.","source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","channel":{"id":"dispute-notice-email","type":"email","label":"Written Notice of Dispute (Terms of Service, informal resolution before arbitration)","value":"dispute-notice@dropbox.com","purposes":["billing_error","refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancelling, the support contact options and the billing request form need sign-in to dropbox.com.","Plans and trials bought in the iOS or Android app must be cancelled with Apple or Google; the Cancel plan button does not appear on dropbox.com."],"security":{"official_domains":["dropbox.com","dropboxmail.com","dropboxapi.com","dropboxstatic.com","dropboxbusiness.com","dropboxteam.com","dropboxpartners.com","getdropbox.com","db.tt","docsend.com","dropboxforum.com","dropboxforums.com"],"never_asks":[{"kind":"policy","claim":"Dropbox says www.dropbox.com is \"the only domain where Dropbox will ever ask for private information\" such as your account email and password.","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"},{"kind":"policy","claim":"Dropbox says \"Official Dropbox websites and emails only appear on or come from any of our verified Dropbox domains,\" such as dropbox.com and dropboxmail.com. If unsure about a notification, do not click its links; go directly to www.dropbox.com.","source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Dropbox warns to \"Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.\" An email that appears to be from Dropbox but comes from another domain \"may contain malware or be a phishing attempt.\"","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward the complete suspicious email, or the full URL of a suspicious link and how you got it, to Dropbox","value":"abuse@dropbox.com","purposes":["fraud"],"source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":28},"verified_from":{"page":28},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Paid plans renew automatically until cancelled. Cancelling moves the account to free Dropbox Basic (2 GB) at the end of the billing cycle. US users get refunds only where required by law (current terms); new terms effective January 1, 2027 add \"limited circumstances\". The terms require a written Notice of Dispute to dispute-notice@dropbox.com and have an arbitration clause for U.S. residents with a 30-day opt-out.","warnings":[]},"unauthorized_charge":{"company":{"id":"dropbox","name":"Dropbox","sector":"subscription","website":"https://www.dropbox.com","account_url":"https://www.dropbox.com/account/plan"},"issue":{"id":"unauthorized_charge","name":"Unauthorized charge"},"playbook_source":"company","summary":"Card charges show as DROPBOX*(transaction ID). Look the transaction up to find the account email, then contact support or your card issuer.","evidence":["card statement line with the transaction ID","card last four digits and expiration date"],"steps":[{"do":"Find the transaction ID on your statement and enter it in the charge lookup tool to see the account email and payment date.","channel":{"id":"find-charge","type":"web_form","label":"Look up a Dropbox charge on your card statement (transaction ID lookup)","value":"https://www.dropbox.com/payments/find_receipt","purposes":["unauthorized_charge","billing_error"],"notes":"If signed out, you may need the last four digits and expiration date of the card. Does not work for PayPal or other non-card payments.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}},{"do":"If the tool does not work or you paid by PayPal, sign in to dropbox.com and contact support from the same browser.","channel":{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}},{"do":"If the charge is not yours, report it to your card issuer."}],"channels":[{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"},{"id":"find-charge","type":"web_form","label":"Look up a Dropbox charge on your card statement (transaction ID lookup)","value":"https://www.dropbox.com/payments/find_receipt","purposes":["unauthorized_charge","billing_error"],"notes":"If signed out, you may need the last four digits and expiration date of the card. Does not work for PayPal or other non-card payments.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}],"facts":[{"kind":"process","claim":"\"All Dropbox purchases made with a credit card will appear on your statement as DROPBOX*(transaction ID).\"","issues":["unauthorized_charge","billing_error"],"source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"},{"kind":"deadline","claim":"U.S. residents can opt out of the Terms' arbitration section by submitting the opt-out form \"within 30 days of first registering your account or agreeing to these Terms.\" Disputes start with a written Notice of Dispute to dispute-notice@dropbox.com; either side may start a formal proceeding if the dispute is not resolved within 60 days.","source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"A post-transaction third-party seller may not charge a consumer for an online sale unless it discloses the material terms and gets express informed consent, including the consumer's full account number, before charging. An initial merchant may not pass a customer's account number or other billing information to such a seller.","issues":["unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8402","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","channel":{"id":"dispute-notice-email","type":"email","label":"Written Notice of Dispute (Terms of Service, informal resolution before arbitration)","value":"dispute-notice@dropbox.com","purposes":["billing_error","refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancelling, the support contact options and the billing request form need sign-in to dropbox.com.","Plans and trials bought in the iOS or Android app must be cancelled with Apple or Google; the Cancel plan button does not appear on dropbox.com."],"security":{"official_domains":["dropbox.com","dropboxmail.com","dropboxapi.com","dropboxstatic.com","dropboxbusiness.com","dropboxteam.com","dropboxpartners.com","getdropbox.com","db.tt","docsend.com","dropboxforum.com","dropboxforums.com"],"never_asks":[{"kind":"policy","claim":"Dropbox says www.dropbox.com is \"the only domain where Dropbox will ever ask for private information\" such as your account email and password.","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"},{"kind":"policy","claim":"Dropbox says \"Official Dropbox websites and emails only appear on or come from any of our verified Dropbox domains,\" such as dropbox.com and dropboxmail.com. If unsure about a notification, do not click its links; go directly to www.dropbox.com.","source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Dropbox warns to \"Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.\" An email that appears to be from Dropbox but comes from another domain \"may contain malware or be a phishing attempt.\"","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward the complete suspicious email, or the full URL of a suspicious link and how you got it, to Dropbox","value":"abuse@dropbox.com","purposes":["fraud"],"source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":28},"verified_from":{"page":28},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Paid plans renew automatically until cancelled. Cancelling moves the account to free Dropbox Basic (2 GB) at the end of the billing cycle. US users get refunds only where required by law (current terms); new terms effective January 1, 2027 add \"limited circumstances\". The terms require a written Notice of Dispute to dispute-notice@dropbox.com and have an arbitration clause for U.S. residents with a 30-day opt-out.","warnings":[]},"bill_increase":{"company":{"id":"dropbox","name":"Dropbox","sector":"subscription","website":"https://www.dropbox.com","account_url":"https://www.dropbox.com/account/plan"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"Dropbox must email at least 30 days' notice of a fee change at renewal, and you can cancel before the new fee applies. Annual plans get a renewal reminder email.","evidence":["price change email","renewal reminder email","last receipt"],"steps":[{"do":"If you do not accept the new fee, cancel before it takes effect.","channel":{"id":"web-cancel","type":"portal","label":"Sign in at dropbox.com, then profile picture > Manage account > Cancel plan (or Cancel trial)","value":"https://www.dropbox.com/login","purposes":["cancel_service","free_trial_conversion"],"access":"login","notes":"If Cancel plan is not shown, the plan was bought in a mobile app store and must be cancelled there.","source":"https://help.dropbox.com/plans/downgrade-dropbox-individual-plans","last_verified":"2026-10-13"}}],"channels":[],"facts":[{"kind":"policy","claim":"Dropbox may change fees on renewal and will give \"no less than 30 days' advance notice of these changes\" by email, and \"you'll have the opportunity to cancel your subscription before the new fee comes into effect.\"","issues":["bill_increase"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"If you're on an annual plan, we'll send you a notice email reminding you that your plan is about to renew within a reasonable period of time prior to the renewal date.\"","issues":["bill_increase","cancel_service"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"},{"kind":"deadline","claim":"U.S. residents can opt out of the Terms' arbitration section by submitting the opt-out form \"within 30 days of first registering your account or agreeing to these Terms.\" Disputes start with a written Notice of Dispute to dispute-notice@dropbox.com; either side may start a formal proceeding if the dispute is not resolved within 60 days.","source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","channel":{"id":"dispute-notice-email","type":"email","label":"Written Notice of Dispute (Terms of Service, informal resolution before arbitration)","value":"dispute-notice@dropbox.com","purposes":["billing_error","refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancelling, the support contact options and the billing request form need sign-in to dropbox.com.","Plans and trials bought in the iOS or Android app must be cancelled with Apple or Google; the Cancel plan button does not appear on dropbox.com."],"security":{"official_domains":["dropbox.com","dropboxmail.com","dropboxapi.com","dropboxstatic.com","dropboxbusiness.com","dropboxteam.com","dropboxpartners.com","getdropbox.com","db.tt","docsend.com","dropboxforum.com","dropboxforums.com"],"never_asks":[{"kind":"policy","claim":"Dropbox says www.dropbox.com is \"the only domain where Dropbox will ever ask for private information\" such as your account email and password.","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"},{"kind":"policy","claim":"Dropbox says \"Official Dropbox websites and emails only appear on or come from any of our verified Dropbox domains,\" such as dropbox.com and dropboxmail.com. If unsure about a notification, do not click its links; go directly to www.dropbox.com.","source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Dropbox warns to \"Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.\" An email that appears to be from Dropbox but comes from another domain \"may contain malware or be a phishing attempt.\"","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward the complete suspicious email, or the full URL of a suspicious link and how you got it, to Dropbox","value":"abuse@dropbox.com","purposes":["fraud"],"source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":28},"verified_from":{"page":28},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Paid plans renew automatically until cancelled. Cancelling moves the account to free Dropbox Basic (2 GB) at the end of the billing cycle. US users get refunds only where required by law (current terms); new terms effective January 1, 2027 add \"limited circumstances\". The terms require a written Notice of Dispute to dispute-notice@dropbox.com and have an arbitration clause for U.S. residents with a 30-day opt-out.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support","type":"web_form","label":"Dropbox support contact options","value":"https://www.dropbox.com/support","purposes":["billing_error","refund_request","unauthorized_charge","free_trial_conversion"],"access":"login","notes":"Dropbox says to log in to dropbox.com and contact support from the same web browser.","source":"https://help.dropbox.com/billing/find-credit-card-charge","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","channel":{"id":"dispute-notice-email","type":"email","label":"Written Notice of Dispute (Terms of Service, informal resolution before arbitration)","value":"dispute-notice@dropbox.com","purposes":["billing_error","refund_request"],"source":"https://www.dropbox.com/terms","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["dropbox.com","dropboxmail.com","dropboxapi.com","dropboxstatic.com","dropboxbusiness.com","dropboxteam.com","dropboxpartners.com","getdropbox.com","db.tt","docsend.com","dropboxforum.com","dropboxforums.com"],"never_asks":[{"kind":"policy","claim":"Dropbox says www.dropbox.com is \"the only domain where Dropbox will ever ask for private information\" such as your account email and password.","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"},{"kind":"policy","claim":"Dropbox says \"Official Dropbox websites and emails only appear on or come from any of our verified Dropbox domains,\" such as dropbox.com and dropboxmail.com. If unsure about a notification, do not click its links; go directly to www.dropbox.com.","source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Dropbox warns to \"Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.\" An email that appears to be from Dropbox but comes from another domain \"may contain malware or be a phishing attempt.\"","source":"https://help.dropbox.com/security/official-domains","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-phishing-email","type":"email","label":"Forward the complete suspicious email, or the full URL of a suspicious link and how you got it, to Dropbox","value":"abuse@dropbox.com","purposes":["fraud"],"source":"https://help.dropbox.com/security/phishing-virus-protection","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":28},"verified_from":{"page":28},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}