{"id":"doordash","page":"https://escalate.alexgaoth.com/#/c/doordash","html":"https://escalate.alexgaoth.com/c/doordash/","generated":"2026-10-15","company":{"id":"doordash","name":"DoorDash","aliases":["doordash","door dash","dashpass","caviar","doordash inc"],"sector":"gig_delivery","website":"https://www.doordash.com","official_domains":["doordash.com"],"security":{"never_asks":[{"kind":"policy","claim":"DoorDash tells Dashers that no one from DoorDash will ever request their password or security code, will ever need the password to pay or help them, or will give them a specific password to use.","source":"https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Calls to Dashers from fake \"Support\" after a customer cancels, fake bonus or financial aid offers, and urgent requests to share a password or switch to a password the caller provides, plus lookalike apps or websites that ask for the Dasher email and password.","source":"https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information","last_verified":"2026-10-12"}]},"regulators":["ftc"],"notes":"Food and convenience delivery. DoorDash also runs Caviar; the DoorDash help center covers Caviar orders. U.S. Consumer Terms effective August 13, 2026 (DoorDash, Inc.). The Terms require an informal dispute resolution conference before arbitration, and allow an arbitration opt-out by email within 30 days of first becoming subject to the agreement. doordash.com help article pages returned HTTP 403 to automated requests; help.doordash.com pages could be read.","channels":[{"id":"support-phone","type":"phone","label":"DoorDash customer support","value":"+1-855-431-0459","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service","lost_package","damaged_item"],"source":"https://help.doordash.com/consumers/s/?language=en_US","last_verified":"2026-10-12"},{"id":"in-app-chat","type":"chat","label":"Chat with DoorDash support in the app","value":"https://doordash.com/orders/help?chat=true","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","poor_service","lost_package","damaged_item"],"access":"login","source":"https://help.doordash.com/consumers/s/?language=en_US","last_verified":"2026-10-12"},{"id":"order-help","type":"portal","label":"Order help (automated self-help for order issues)","value":"https://www.doordash.com/orders/help/","purposes":["refund_request","lost_package","damaged_item","poor_service"],"access":"login","notes":"In the app: Orders > select the order > Help > Order Issues > Missing or incorrect items.","source":"https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US","last_verified":"2026-10-12"},{"id":"dashpass-manage","type":"app","label":"Cancel DashPass (account > Manage DashPass > Cancel Membership)","value":"DoorDash app or doordash.com > account icon > Manage DashPass > Cancel Membership","purposes":["cancel_service"],"access":"login","source":"https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-DashPass-subscription?language=en_US","last_verified":"2026-10-12"},{"id":"informal-resolution-email","type":"email","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Informal.Resolution@doordash.com","notes":"Include your name, the phone number and email on your account, and a description of the claim.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration agreement opt-out","value":"opt-out@doordash.com","notes":"Within 30 days after first becoming subject to the Arbitration Agreement. Include name, address, DoorDash username, account email and a clear statement that you want to opt out.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"},{"id":"legal-mail","type":"mail","label":"DoorDash, Inc. (General Counsel, legal notices)","value":"DoorDash, Inc., Attn: General Counsel, 303 2nd Street, Suite 800, San Francisco, CA 94107","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"order-help"},{"rung":"frontline","channel":"support-phone"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","channel":"informal-resolution-email","note":"Informal conference within 60 days of the notice is required before arbitration."}],"playbooks":[{"issue":"refund_request","summary":"Report missing or incorrect items from the order's Help screen; DoorDash offers a credit, refund or redelivery.","evidence":["order number","photos of the wrong or missing items","receipt"],"steps":[{"do":"In the app: Orders > select the order > Help > Order Issues > Missing or incorrect items, then follow the prompts. On the website: menu > Orders > select the order > Help.","channel":"order-help"},{"do":"If self-help does not resolve it, chat with support or call 24/7.","channel":"support-phone"},{"do":"If DoorDash does not refund an order you did not receive, dispute the charge with your card issuer."}],"facts":[{"kind":"process","claim":"DoorDash self-help for missing or incorrect items may offer a credit, refund or redelivery, depending on the circumstances.","issues":["refund_request","lost_package","damaged_item"],"source":"https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US","last_verified":"2026-10-12"},{"kind":"policy","claim":"The Consumer Terms say payments for completed, delivered or merchant-confirmed orders are final and non-refundable, and DoorDash grants refunds or credits at its discretion.","issues":["refund_request"],"source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"}]},{"issue":"cancel_service","summary":"Cancel DashPass under Manage DashPass at least 24 hours before the next payment.","evidence":["cancellation confirmation email","date of cancellation","any later charge"],"steps":[{"do":"Open the DoorDash app or doordash.com, tap the account icon, go to Manage DashPass, tap Cancel Membership, choose a reason and confirm Cancel DashPass. Keep the confirmation email.","channel":"dashpass-manage"},{"do":"If charged after cancelling, chat with support or call.","channel":"support-phone"},{"do":"If DoorDash does not refund a charge made after cancellation, dispute it with your card issuer."}],"facts":[{"kind":"deadline","claim":"To avoid the next DashPass charge, cancel at least 24 hours before the next scheduled payment. Paid benefits stay valid through the end of the current billing period; benefits in a free period end immediately.","issues":["cancel_service"],"source":"https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-DashPass-subscription?language=en_US","last_verified":"2026-10-12"}]}],"facts":[{"kind":"process","claim":"The informal dispute resolution conference must occur within 60 days after the other party receives the notice, unless both sides agree to extend it.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"}],"known_blockers":["Order help and chat need the customer signed in to the DoorDash account.","doordash.com help articles block automated requests (HTTP 403); use help.doordash.com pages."]},"playbooks":{"refund_request":{"company":{"id":"doordash","name":"DoorDash","sector":"gig_delivery","website":"https://www.doordash.com","account_url":null},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Report missing or incorrect items from the order's Help screen; DoorDash offers a credit, refund or redelivery.","evidence":["order number","photos of the wrong or missing items","receipt"],"steps":[{"do":"In the app: Orders > select the order > Help > Order Issues > Missing or incorrect items, then follow the prompts. On the website: menu > Orders > select the order > Help.","channel":{"id":"order-help","type":"portal","label":"Order help (automated self-help for order issues)","value":"https://www.doordash.com/orders/help/","purposes":["refund_request","lost_package","damaged_item","poor_service"],"access":"login","notes":"In the app: Orders > select the order > Help > Order Issues > Missing or incorrect items.","source":"https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US","last_verified":"2026-10-12"}},{"do":"If self-help does not resolve it, chat with support or call 24/7.","channel":{"id":"support-phone","type":"phone","label":"DoorDash customer support","value":"+1-855-431-0459","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service","lost_package","damaged_item"],"source":"https://help.doordash.com/consumers/s/?language=en_US","last_verified":"2026-10-12"}},{"do":"If DoorDash does not refund an order you did not receive, dispute the charge with your card issuer."}],"channels":[{"id":"support-phone","type":"phone","label":"DoorDash customer support","value":"+1-855-431-0459","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service","lost_package","damaged_item"],"source":"https://help.doordash.com/consumers/s/?language=en_US","last_verified":"2026-10-12"},{"id":"in-app-chat","type":"chat","label":"Chat with DoorDash support in the app","value":"https://doordash.com/orders/help?chat=true","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","poor_service","lost_package","damaged_item"],"access":"login","source":"https://help.doordash.com/consumers/s/?language=en_US","last_verified":"2026-10-12"},{"id":"order-help","type":"portal","label":"Order help (automated self-help for order issues)","value":"https://www.doordash.com/orders/help/","purposes":["refund_request","lost_package","damaged_item","poor_service"],"access":"login","notes":"In the app: Orders > select the order > Help > Order Issues > Missing or incorrect items.","source":"https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US","last_verified":"2026-10-12"},{"id":"informal-resolution-email","type":"email","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Informal.Resolution@doordash.com","notes":"Include your name, the phone number and email on your account, and a description of the claim.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration agreement opt-out","value":"opt-out@doordash.com","notes":"Within 30 days after first becoming subject to the Arbitration Agreement. Include name, address, DoorDash username, account email and a clear statement that you want to opt out.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"},{"id":"legal-mail","type":"mail","label":"DoorDash, Inc. (General Counsel, legal notices)","value":"DoorDash, Inc., Attn: General Counsel, 303 2nd Street, Suite 800, San Francisco, CA 94107","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"DoorDash self-help for missing or incorrect items may offer a credit, refund or redelivery, depending on the circumstances.","issues":["refund_request","lost_package","damaged_item"],"source":"https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US","last_verified":"2026-10-12"},{"kind":"policy","claim":"The Consumer Terms say payments for completed, delivered or merchant-confirmed orders are final and non-refundable, and DoorDash grants refunds or credits at its discretion.","issues":["refund_request"],"source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"},{"kind":"process","claim":"The informal dispute resolution conference must occur within 60 days after the other party receives the notice, unless both sides agree to extend it.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"order-help","type":"portal","label":"Order help (automated self-help for order issues)","value":"https://www.doordash.com/orders/help/","purposes":["refund_request","lost_package","damaged_item","poor_service"],"access":"login","notes":"In the app: Orders > select the order > Help > Order Issues > Missing or incorrect items.","source":"https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US","last_verified":"2026-10-12"}},{"index":1,"rung":"frontline","channel":{"id":"support-phone","type":"phone","label":"DoorDash customer support","value":"+1-855-431-0459","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service","lost_package","damaged_item"],"source":"https://help.doordash.com/consumers/s/?language=en_US","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Informal conference within 60 days of the notice is required before arbitration.","channel":{"id":"informal-resolution-email","type":"email","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Informal.Resolution@doordash.com","notes":"Include your name, the phone number and email on your account, and a description of the claim.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"}}],"known_blockers":["Order help and chat need the customer signed in to the DoorDash account.","doordash.com help articles block automated requests (HTTP 403); use help.doordash.com pages."],"security":{"official_domains":["doordash.com"],"never_asks":[{"kind":"policy","claim":"DoorDash tells Dashers that no one from DoorDash will ever request their password or security code, will ever need the password to pay or help them, or will give them a specific password to use.","source":"https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Calls to Dashers from fake \"Support\" after a customer cancels, fake bonus or financial aid offers, and urgent requests to share a password or switch to a password the caller provides, plus lookalike apps or websites that ask for the Dasher email and password.","source":"https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":24},"verified_from":{"page":13},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Food and convenience delivery. DoorDash also runs Caviar; the DoorDash help center covers Caviar orders. U.S. Consumer Terms effective August 13, 2026 (DoorDash, Inc.). The Terms require an informal dispute resolution conference before arbitration, and allow an arbitration opt-out by email within 30 days of first becoming subject to the agreement. doordash.com help article pages returned HTTP 403 to automated requests; help.doordash.com pages could be read.","warnings":[]},"cancel_service":{"company":{"id":"doordash","name":"DoorDash","sector":"gig_delivery","website":"https://www.doordash.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel DashPass under Manage DashPass at least 24 hours before the next payment.","evidence":["cancellation confirmation email","date of cancellation","any later charge"],"steps":[{"do":"Open the DoorDash app or doordash.com, tap the account icon, go to Manage DashPass, tap Cancel Membership, choose a reason and confirm Cancel DashPass. Keep the confirmation email.","channel":{"id":"dashpass-manage","type":"app","label":"Cancel DashPass (account > Manage DashPass > Cancel Membership)","value":"DoorDash app or doordash.com > account icon > Manage DashPass > Cancel Membership","purposes":["cancel_service"],"access":"login","source":"https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-DashPass-subscription?language=en_US","last_verified":"2026-10-12"}},{"do":"If charged after cancelling, chat with support or call.","channel":{"id":"support-phone","type":"phone","label":"DoorDash customer support","value":"+1-855-431-0459","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service","lost_package","damaged_item"],"source":"https://help.doordash.com/consumers/s/?language=en_US","last_verified":"2026-10-12"}},{"do":"If DoorDash does not refund a charge made after cancellation, dispute it with your card issuer."}],"channels":[{"id":"support-phone","type":"phone","label":"DoorDash customer support","value":"+1-855-431-0459","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service","lost_package","damaged_item"],"source":"https://help.doordash.com/consumers/s/?language=en_US","last_verified":"2026-10-12"},{"id":"dashpass-manage","type":"app","label":"Cancel DashPass (account > Manage DashPass > Cancel Membership)","value":"DoorDash app or doordash.com > account icon > Manage DashPass > Cancel Membership","purposes":["cancel_service"],"access":"login","source":"https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-DashPass-subscription?language=en_US","last_verified":"2026-10-12"},{"id":"informal-resolution-email","type":"email","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Informal.Resolution@doordash.com","notes":"Include your name, the phone number and email on your account, and a description of the claim.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-email","type":"email","label":"Arbitration agreement opt-out","value":"opt-out@doordash.com","notes":"Within 30 days after first becoming subject to the Arbitration Agreement. Include name, address, DoorDash username, account email and a clear statement that you want to opt out.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"},{"id":"legal-mail","type":"mail","label":"DoorDash, Inc. (General Counsel, legal notices)","value":"DoorDash, Inc., Attn: General Counsel, 303 2nd Street, Suite 800, San Francisco, CA 94107","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"To avoid the next DashPass charge, cancel at least 24 hours before the next scheduled payment. Paid benefits stay valid through the end of the current billing period; benefits in a free period end immediately.","issues":["cancel_service"],"source":"https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-DashPass-subscription?language=en_US","last_verified":"2026-10-12"},{"kind":"process","claim":"The informal dispute resolution conference must occur within 60 days after the other party receives the notice, unless both sides agree to extend it.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"order-help","type":"portal","label":"Order help (automated self-help for order issues)","value":"https://www.doordash.com/orders/help/","purposes":["refund_request","lost_package","damaged_item","poor_service"],"access":"login","notes":"In the app: Orders > select the order > Help > Order Issues > Missing or incorrect items.","source":"https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US","last_verified":"2026-10-12"}},{"index":1,"rung":"frontline","channel":{"id":"support-phone","type":"phone","label":"DoorDash customer support","value":"+1-855-431-0459","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service","lost_package","damaged_item"],"source":"https://help.doordash.com/consumers/s/?language=en_US","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Informal conference within 60 days of the notice is required before arbitration.","channel":{"id":"informal-resolution-email","type":"email","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Informal.Resolution@doordash.com","notes":"Include your name, the phone number and email on your account, and a description of the claim.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"}}],"known_blockers":["Order help and chat need the customer signed in to the DoorDash account.","doordash.com help articles block automated requests (HTTP 403); use help.doordash.com pages."],"security":{"official_domains":["doordash.com"],"never_asks":[{"kind":"policy","claim":"DoorDash tells Dashers that no one from DoorDash will ever request their password or security code, will ever need the password to pay or help them, or will give them a specific password to use.","source":"https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Calls to Dashers from fake \"Support\" after a customer cancels, fake bonus or financial aid offers, and urgent requests to share a password or switch to a password the caller provides, plus lookalike apps or websites that ask for the Dasher email and password.","source":"https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":24},"verified_from":{"page":13},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Food and convenience delivery. DoorDash also runs Caviar; the DoorDash help center covers Caviar orders. U.S. Consumer Terms effective August 13, 2026 (DoorDash, Inc.). The Terms require an informal dispute resolution conference before arbitration, and allow an arbitration opt-out by email within 30 days of first becoming subject to the agreement. doordash.com help article pages returned HTTP 403 to automated requests; help.doordash.com pages could be read.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"order-help","type":"portal","label":"Order help (automated self-help for order issues)","value":"https://www.doordash.com/orders/help/","purposes":["refund_request","lost_package","damaged_item","poor_service"],"access":"login","notes":"In the app: Orders > select the order > Help > Order Issues > Missing or incorrect items.","source":"https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US","last_verified":"2026-10-12"}},{"index":1,"rung":"frontline","channel":{"id":"support-phone","type":"phone","label":"DoorDash customer support","value":"+1-855-431-0459","hours":"24/7","purposes":["refund_request","billing_error","unauthorized_charge","cancel_service","poor_service","lost_package","damaged_item"],"source":"https://help.doordash.com/consumers/s/?language=en_US","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"arbitration","note":"Informal conference within 60 days of the notice is required before arbitration.","channel":{"id":"informal-resolution-email","type":"email","label":"Notice of dispute (informal dispute resolution before arbitration)","value":"Informal.Resolution@doordash.com","notes":"Include your name, the phone number and email on your account, and a description of the claim.","source":"https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US","last_verified":"2026-10-12"}}],"security":{"official_domains":["doordash.com"],"never_asks":[{"kind":"policy","claim":"DoorDash tells Dashers that no one from DoorDash will ever request their password or security code, will ever need the password to pay or help them, or will give them a specific password to use.","source":"https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Calls to Dashers from fake \"Support\" after a customer cancels, fake bonus or financial aid offers, and urgent requests to share a password or switch to a password the caller provides, plus lookalike apps or websites that ask for the Dasher email and password.","source":"https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":24},"verified_from":{"page":13},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"dossier":{"title":"DoorDash — how complaints actually go","last_verified":"2026-10-12","file":"dossiers/doordash.md","markdown":"## In short\n\nReport a missing or wrong item from the order's Help screen right away; DoorDash's self-help may offer a credit, a refund or a redelivery. If that fails, use 24/7 chat or call 855-431-0459, then a card dispute. Cancel DashPass at least 24 hours before the next payment. DoorDash says no one from DoorDash will ever ask for your password or security code.\n\n## How complaints actually go\n\n- For missing or incorrect items: in the app, Orders, select the order, Help, Order Issues, Missing or incorrect items. Self-help may offer a credit, refund or redelivery depending on the circumstances. [DoorDash: missing or incorrect order](https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US)\n- Customer support is available 24/7 by in-app chat and by phone at 855-431-0459. [DoorDash consumer help center](https://help.doordash.com/consumers/s/?language=en_US)\n- The U.S. Consumer Terms require a notice to Informal.Resolution@doordash.com and an informal dispute resolution conference within 60 days before arbitration; you can opt out of arbitration by email to opt-out@doordash.com within 30 days of first becoming subject to it. [DoorDash U.S. Consumer Terms](https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US)\n\n## What tends to work\n\n- Report the problem from the specific order with photos of the wrong or missing items; the self-help flow is tied to the order. [DoorDash: missing or incorrect order](https://help.doordash.com/consumers/s/article/My-order-was-missing-an-item-incorrect-order?language=en_US)\n- Cancel DashPass under Manage DashPass at least 24 hours before the next scheduled payment; paid benefits last to the end of the billing period. [DoorDash: cancel DashPass](https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-DashPass-subscription?language=en_US)\n- If DoorDash does not refund an order you did not receive, a card dispute is the next step; a charge for goods not delivered as agreed is a billing error under the Fair Credit Billing Act if the issuer gets your letter within 60 days after the first bill with the error (rule `fcba-billing-error`). [FTC: using credit cards and disputing charges](https://consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges)\n\n## Traps and fine print\n\n- The Consumer Terms say payments for completed, delivered or merchant-confirmed orders are final and non-refundable, and refunds or credits are at DoorDash's discretion. [DoorDash U.S. Consumer Terms](https://help.doordash.com/legal/document?type=cx-terms-and-conditions&region=US&locale=en-US)\n- DashPass benefits from a free period end immediately when you cancel. [DoorDash: cancel DashPass](https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-DashPass-subscription?language=en_US)\n- Order help and chat need the customer signed in to the DoorDash account. [DoorDash consumer help center](https://help.doordash.com/consumers/s/?language=en_US)\n\n## Scams that target customers\n\n- DoorDash tells Dashers that \"No one from DoorDash will ever request your password or security code\", will never need it to pay or help them, and will never give them a password to use. [DoorDash: protect your account](https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information)\n- Scams reported to Dashers: fake \"Support\" calls after a customer cancels, fake bonus or financial aid offers, urgent requests for a password, and lookalike apps or websites. Contact DoorDash only through the app or the help center. [DoorDash: protect your account](https://help.doordash.com/en-us/dashers/article/how-can-i-protect-my-doordash-account-information)\n"},"guide":{"key":"gig_delivery","title":"Rideshare and delivery apps — how complaints work","last_verified":"2026-10-12","file":"guides/gig_delivery.md","page":"https://escalate.alexgaoth.com/#/guides/gig_delivery"}}