{"id":"disney-plus","page":"https://escalate.alexgaoth.com/#/c/disney-plus","html":"https://escalate.alexgaoth.com/c/disney-plus/","generated":"2026-10-15","company":{"id":"disney-plus","name":"Disney+ (including Hulu and ESPN bundles)","aliases":["disney plus","disneyplus","hulu","disney+ hulu bundle","disney+ hulu espn bundle"],"sector":"subscription","parent":"The Walt Disney Company","website":"https://www.disneyplus.com","account_url":"https://www.disneyplus.com/account","official_domains":["disneyplus.com","hulu.com","disneytermsofuse.com"],"regulators":["ftc"],"notes":"As of 2026-10-12, disneyplus.com and hulu.com say select Hulu content is available in the Disney+ app with valid Hulu and Disney+ subscriptions, and additional content only in the Hulu app; the apps remain separate. Bundles sold include Disney+ and Hulu; Disney+, Hulu and ESPN Unlimited; and Disney+, Hulu and HBO Max. Disney's help centers render only in a browser, so their cancellation articles were not read for this entry.","channels":[{"id":"disney-account","type":"portal","label":"Disney+ account page (manage or cancel, including bundles billed by Disney+)","value":"https://www.disneyplus.com/account","purposes":["cancel_service","billing_error"],"access":"login","notes":"HBO Max's help center sends Disney+, Hulu, HBO Max Bundle subscribers to sign in here or at hulu.com/account to manage the bundle.","source":"https://help.hbomax.com/us/Answer/Detail/000002529","last_verified":"2026-10-12"},{"id":"hulu-account","type":"portal","label":"Hulu account page (manage or cancel Hulu-billed plans and bundles)","value":"https://hulu.com/account","purposes":["cancel_service","billing_error"],"access":"login","source":"https://help.hbomax.com/us/Answer/Detail/000002529","last_verified":"2026-10-12"},{"id":"disney-help","type":"portal","label":"Disney+ Help Center","value":"https://help.disneyplus.com/","purposes":["cancel_service","billing_error","refund_request"],"source":"https://www.disneyplus.com/legal","last_verified":"2026-10-12"},{"id":"hulu-bundle-billing-help","type":"portal","label":"Hulu help article on Disney+, Hulu, ESPN bundle billing and cancellation","value":"https://help.hulu.com/article/hulu-disney-espn-bundle","purposes":["cancel_service","billing_error"],"source":"https://www.hulu.com/welcome","last_verified":"2026-10-12"},{"id":"dispute-notice-mail","type":"mail","label":"Notice of Dispute to Disney (Terms of Use section 8.B)","value":"Disney, 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention Legal","notes":"The Disney Terms of Use name this address for notices of a dispute. It is not a customer service address.","source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"disney-help"},{"rung":"written_complaint","channel":"dispute-notice-mail"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel online from the account of the service that bills you (Disney+ or Hulu); access continues to the end of the term with no prorated refund.","evidence":["cancellation confirmation email","date cancelled","the bill that shows which service or partner charges you"],"steps":[{"do":"Find who bills you. A bundle is managed at disneyplus.com/account or hulu.com/account, whichever service you signed up through.","channel":"disney-account"},{"do":"If Hulu bills you, cancel from the Hulu account page.","channel":"hulu-account"},{"do":"If an app store or another partner bills you, cancel with that partner."},{"do":"If charged after cancelling, contact Disney+ help with the confirmation, then dispute the charge with the card issuer.","channel":"disney-help"}],"facts":[{"kind":"policy","claim":"\"If you subscribed online, we will give you the option of cancelling the subscription online.\" (Disney Terms of Use, section 4.D)","issues":["cancel_service"],"source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"},{"kind":"policy","claim":"When a subscription is cancelled, \"you will not receive a prorated refund, but you will continue to have access to the Disney Products until the end of the term\" in which you cancelled. (section 4.D)","issues":["cancel_service","refund_request"],"source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}]},{"issue":"bill_increase","summary":"Disney gives advance notice of fee changes and lets you cancel before they take effect.","evidence":["price change notice","last bill before the increase","original promotion terms"],"steps":[{"do":"If you do not accept the new price, cancel before the change takes effect.","channel":"disney-account"}],"facts":[{"kind":"policy","claim":"Disney \"will provide you with reasonable notice of changes to the fees or billing methods in advance of their effective date\" and you can cancel before the change (section 4.D).","issues":["bill_increase"],"source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"The renewal rate will be no more than the rate for the immediately prior subscription period,\" excluding promotional and discount pricing (section 4.D).","issues":["bill_increase"],"source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}]}],"facts":[{"kind":"policy","claim":"For a free trial, Disney \"will begin to bill your account when the free trial subscription expires, unless you cancel your subscription before that time.\" (section 4.D)","issues":["cancel_service","refund_request"],"source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}],"known_blockers":["Disney+ and Hulu help centers and account pages need a full browser with JavaScript; the account pages need sign-in.","A bundle must be cancelled through the service (Disney+ or Hulu) or partner that bills it."]},"playbooks":{"cancel_service":{"company":{"id":"disney-plus","name":"Disney+ (including Hulu and ESPN bundles)","sector":"subscription","website":"https://www.disneyplus.com","account_url":"https://www.disneyplus.com/account"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel online from the account of the service that bills you (Disney+ or Hulu); access continues to the end of the term with no prorated refund.","evidence":["cancellation confirmation email","date cancelled","the bill that shows which service or partner charges you"],"steps":[{"do":"Find who bills you. A bundle is managed at disneyplus.com/account or hulu.com/account, whichever service you signed up through.","channel":{"id":"disney-account","type":"portal","label":"Disney+ account page (manage or cancel, including bundles billed by Disney+)","value":"https://www.disneyplus.com/account","purposes":["cancel_service","billing_error"],"access":"login","notes":"HBO Max's help center sends Disney+, Hulu, HBO Max Bundle subscribers to sign in here or at hulu.com/account to manage the bundle.","source":"https://help.hbomax.com/us/Answer/Detail/000002529","last_verified":"2026-10-12"}},{"do":"If Hulu bills you, cancel from the Hulu account page.","channel":{"id":"hulu-account","type":"portal","label":"Hulu account page (manage or cancel Hulu-billed plans and bundles)","value":"https://hulu.com/account","purposes":["cancel_service","billing_error"],"access":"login","source":"https://help.hbomax.com/us/Answer/Detail/000002529","last_verified":"2026-10-12"}},{"do":"If an app store or another partner bills you, cancel with that partner."},{"do":"If charged after cancelling, contact Disney+ help with the confirmation, then dispute the charge with the card issuer.","channel":{"id":"disney-help","type":"portal","label":"Disney+ Help Center","value":"https://help.disneyplus.com/","purposes":["cancel_service","billing_error","refund_request"],"source":"https://www.disneyplus.com/legal","last_verified":"2026-10-12"}}],"channels":[{"id":"disney-account","type":"portal","label":"Disney+ account page (manage or cancel, including bundles billed by Disney+)","value":"https://www.disneyplus.com/account","purposes":["cancel_service","billing_error"],"access":"login","notes":"HBO Max's help center sends Disney+, Hulu, HBO Max Bundle subscribers to sign in here or at hulu.com/account to manage the bundle.","source":"https://help.hbomax.com/us/Answer/Detail/000002529","last_verified":"2026-10-12"},{"id":"hulu-account","type":"portal","label":"Hulu account page (manage or cancel Hulu-billed plans and bundles)","value":"https://hulu.com/account","purposes":["cancel_service","billing_error"],"access":"login","source":"https://help.hbomax.com/us/Answer/Detail/000002529","last_verified":"2026-10-12"},{"id":"disney-help","type":"portal","label":"Disney+ Help Center","value":"https://help.disneyplus.com/","purposes":["cancel_service","billing_error","refund_request"],"source":"https://www.disneyplus.com/legal","last_verified":"2026-10-12"},{"id":"hulu-bundle-billing-help","type":"portal","label":"Hulu help article on Disney+, Hulu, ESPN bundle billing and cancellation","value":"https://help.hulu.com/article/hulu-disney-espn-bundle","purposes":["cancel_service","billing_error"],"source":"https://www.hulu.com/welcome","last_verified":"2026-10-12"},{"id":"dispute-notice-mail","type":"mail","label":"Notice of Dispute to Disney (Terms of Use section 8.B)","value":"Disney, 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention Legal","notes":"The Disney Terms of Use name this address for notices of a dispute. It is not a customer service address.","source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"\"If you subscribed online, we will give you the option of cancelling the subscription online.\" (Disney Terms of Use, section 4.D)","issues":["cancel_service"],"source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"},{"kind":"policy","claim":"When a subscription is cancelled, \"you will not receive a prorated refund, but you will continue to have access to the Disney Products until the end of the term\" in which you cancelled. (section 4.D)","issues":["cancel_service","refund_request"],"source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"},{"kind":"policy","claim":"For a free trial, Disney \"will begin to bill your account when the free trial subscription expires, unless you cancel your subscription before that time.\" (section 4.D)","issues":["cancel_service","refund_request"],"source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"disney-help","type":"portal","label":"Disney+ Help Center","value":"https://help.disneyplus.com/","purposes":["cancel_service","billing_error","refund_request"],"source":"https://www.disneyplus.com/legal","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"dispute-notice-mail","type":"mail","label":"Notice of Dispute to Disney (Terms of Use section 8.B)","value":"Disney, 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention Legal","notes":"The Disney Terms of Use name this address for notices of a dispute. It is not a customer service address.","source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Disney+ and Hulu help centers and account pages need a full browser with JavaScript; the account pages need sign-in.","A bundle must be cancelled through the service (Disney+ or Hulu) or partner that bills it."],"security":{"official_domains":["disneyplus.com","hulu.com","disneytermsofuse.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":0.8,"sources":{"primary":8,"reference":2},"verified_from":{"page":10},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 80% of 10 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"As of 2026-10-12, disneyplus.com and hulu.com say select Hulu content is available in the Disney+ app with valid Hulu and Disney+ subscriptions, and additional content only in the Hulu app; the apps remain separate. Bundles sold include Disney+ and Hulu; Disney+, Hulu and ESPN Unlimited; and Disney+, Hulu and HBO Max. Disney's help centers render only in a browser, so their cancellation articles were not read for this entry.","warnings":[]},"bill_increase":{"company":{"id":"disney-plus","name":"Disney+ (including Hulu and ESPN bundles)","sector":"subscription","website":"https://www.disneyplus.com","account_url":"https://www.disneyplus.com/account"},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"Disney gives advance notice of fee changes and lets you cancel before they take effect.","evidence":["price change notice","last bill before the increase","original promotion terms"],"steps":[{"do":"If you do not accept the new price, cancel before the change takes effect.","channel":{"id":"disney-account","type":"portal","label":"Disney+ account page (manage or cancel, including bundles billed by Disney+)","value":"https://www.disneyplus.com/account","purposes":["cancel_service","billing_error"],"access":"login","notes":"HBO Max's help center sends Disney+, Hulu, HBO Max Bundle subscribers to sign in here or at hulu.com/account to manage the bundle.","source":"https://help.hbomax.com/us/Answer/Detail/000002529","last_verified":"2026-10-12"}}],"channels":[{"id":"dispute-notice-mail","type":"mail","label":"Notice of Dispute to Disney (Terms of Use section 8.B)","value":"Disney, 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention Legal","notes":"The Disney Terms of Use name this address for notices of a dispute. It is not a customer service address.","source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Disney \"will provide you with reasonable notice of changes to the fees or billing methods in advance of their effective date\" and you can cancel before the change (section 4.D).","issues":["bill_increase"],"source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"The renewal rate will be no more than the rate for the immediately prior subscription period,\" excluding promotional and discount pricing (section 4.D).","issues":["bill_increase"],"source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"disney-help","type":"portal","label":"Disney+ Help Center","value":"https://help.disneyplus.com/","purposes":["cancel_service","billing_error","refund_request"],"source":"https://www.disneyplus.com/legal","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"dispute-notice-mail","type":"mail","label":"Notice of Dispute to Disney (Terms of Use section 8.B)","value":"Disney, 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention Legal","notes":"The Disney Terms of Use name this address for notices of a dispute. It is not a customer service address.","source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Disney+ and Hulu help centers and account pages need a full browser with JavaScript; the account pages need sign-in.","A bundle must be cancelled through the service (Disney+ or Hulu) or partner that bills it."],"security":{"official_domains":["disneyplus.com","hulu.com","disneytermsofuse.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":0.8,"sources":{"primary":8,"reference":2},"verified_from":{"page":10},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 80% of 10 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"As of 2026-10-12, disneyplus.com and hulu.com say select Hulu content is available in the Disney+ app with valid Hulu and Disney+ subscriptions, and additional content only in the Hulu app; the apps remain separate. Bundles sold include Disney+ and Hulu; Disney+, Hulu and ESPN Unlimited; and Disney+, Hulu and HBO Max. Disney's help centers render only in a browser, so their cancellation articles were not read for this entry.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"disney-help","type":"portal","label":"Disney+ Help Center","value":"https://help.disneyplus.com/","purposes":["cancel_service","billing_error","refund_request"],"source":"https://www.disneyplus.com/legal","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"dispute-notice-mail","type":"mail","label":"Notice of Dispute to Disney (Terms of Use section 8.B)","value":"Disney, 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention Legal","notes":"The Disney Terms of Use name this address for notices of a dispute. It is not a customer service address.","source":"https://disneytermsofuse.com/english/","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["disneyplus.com","hulu.com","disneytermsofuse.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":0.8,"sources":{"primary":8,"reference":2},"verified_from":{"page":10},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 80% of 10 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}