{"id":"dish-network","page":"https://escalate.alexgaoth.com/#/c/dish-network","html":"https://escalate.alexgaoth.com/c/dish-network/","generated":"2026-10-15","company":{"id":"dish-network","name":"DISH","aliases":["dish network","dish tv","dish network llc"],"sector":"internet_tv","parent":"EchoStar Corporation","website":"https://www.dish.com","account_url":"https://my.dish.com","regulators":["fcc"],"channels":[{"id":"customer-service-phone","type":"phone","label":"DISH customer service (800-333-DISH)","value":"+1-800-333-3474","hours":"24 hours a day, any day of the year","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"spanish-phone","type":"phone","label":"DISH Spanish-language line (888-599-DISH)","value":"+1-888-599-3474","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"executive-customer-service-email","type":"email","label":"DISH customer service email (executive customer service)","value":"executivecustomerservice@dish.com","purposes":["billing_error","poor_service","cancel_service","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"cancel-email","type":"email","label":"DISH cancellation by email","value":"onlinecancellation@dish.com","purposes":["cancel_service"],"notes":"The agreement accepts cancellation notice by phone, this email, or the general customer service mailing address. Cancellation is effective no sooner than the date DISH receives the notice.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"customer-service-mail","type":"mail","label":"DISH general customer service mailing address","value":"DISH NETWORK L.L.C., CUSTOMER SERVICE CENTER, P.O. BOX 9033, LITTLETON, CO 80160-9033","purposes":["billing_error","cancel_service","poor_service"],"notes":"Do not write to the payment address; it is a third-party payment processing center.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"mydish","type":"portal","label":"MyDISH account (pay bill, manage service)","value":"https://my.dish.com","access":"login","source":"https://www.dish.com/contact","last_verified":"2026-10-12"},{"id":"support-site","type":"portal","label":"DISH help center","value":"https://support.dish.com/","source":"https://www.dish.com/contact","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Dispute Resolution Notice (Section 12 of the Residential Customer Agreement)","value":"DISH Network L.L.C., Attn - Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112","notes":"Section 12 names this \"Legal Dispute Notice Address\". Section 1 of the same agreement and the DISH Dispute Resolution Notice form instead give DISH Network L.L.C., Attn - Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033. Send to both and keep proof of delivery.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"arbitration-notice-form","type":"portal","label":"DISH Dispute Resolution Notice form (PDF)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/tv-plan-agreements/dispute-resolution-notice--English.pdf","source":"https://www.dish.com/legal","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-form","type":"portal","label":"DISH arbitration opt-out form (within 30 days of account setup or service start)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/tv-plan-agreements/arbitration-opt-out--English.pdf","source":"https://www.dish.com/legal","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"DISH Residential Customer Agreement (9.10.26)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","access":"open","source":"https://www.dish.com/legal","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"retention","note":"DISH publishes no separate retention number."},{"rung":"written_complaint","channel":"customer-service-mail"},{"rung":"executive","channel":"executive-customer-service-email"},{"rung":"regulator","regulator":"fcc"},{"rung":"state_agency","agency_kind":"utility_commission"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","channel":"arbitration-notice","note":"Send a signed Dispute Resolution Notice first. The agreement bars arbitration or small claims for at least 60 days after notice (the notice form says 30 days). The claimant must also personally take part in an individual settlement conference."}],"playbooks":[{"issue":"cancel_service","summary":"Cancel by phone, email or mail; get written proof because cancellation counts only from receipt.","evidence":["account number","date DISH received the cancellation","promotion agreement with the term commitment","return labels and tracking"],"steps":[{"do":"Send cancellation by email to onlinecancellation@dish.com so you have a dated record, or call 800-333-3474.","channel":"cancel-email"},{"do":"Check the promotion agreement for an Early Termination Fee if you are inside a term commitment.","channel":"customer-agreement"},{"do":"Return all leased equipment within 30 days using the labels or boxes DISH sends, and keep tracking."}],"facts":[{"kind":"process","claim":"Customers may cancel at any time, including during a term commitment, by notice via 800-333-DISH, onlinecancellation@dish.com or the general customer service mailing address. Cancellation is effective no sooner than the date DISH actually receives the notice.","issues":["cancel_service"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"fee","claim":"An Early Termination Fee may apply when service is cancelled before a term commitment ends; details are in the promotion agreement. DISH does not charge it if service is disconnected within 24 hours after accepting the agreement.","issues":["cancel_service"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"DISH gives no credits, refunds or price reductions on cancellation or disconnection, including for unused portions of promotional discounts.","issues":["cancel_service","refund_request"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}]},{"issue":"equipment_return","summary":"Return leased equipment within 30 days; equipment counts as returned only when DISH receives it.","evidence":["return label or box tracking numbers","receiver serial numbers"],"steps":[{"do":"Within 30 days after cancellation, ship leased equipment with the return labels or boxes DISH sends. If it came from a retailer and you cancel within the first 30 days, return it to that retailer."},{"do":"Keep tracking until DISH confirms receipt. You bear the risk of loss in shipment."},{"do":"If billed for returned equipment, email the tracking numbers and ask for removal.","channel":"executive-customer-service-email"}],"facts":[{"kind":"deadline","claim":"All leased equipment must be returned in good operating condition within thirty (30) days after cancellation or disconnection. Equipment is not deemed returned until DISH receives it, and the customer bears the risk of loss in shipment.","issues":["equipment_return","cancel_service"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"fee","claim":"DISH charges an Equipment Return TV Fee of up to $20.00 for each return label or empty box it sends. Charges for unreturned or damaged equipment are set in the promotion agreement.","issues":["equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}]},{"issue":"billing_error","summary":"Call or email customer service, then send a Dispute Resolution Notice if not fixed.","evidence":["the bill","account number","promotion agreement"],"steps":[{"do":"Call 800-333-3474 or email customer service with the charge, the correct amount and evidence.","channel":"executive-customer-service-email"},{"do":"If not fixed, send a signed Dispute Resolution Notice with every disputed transaction and an itemized damages calculation.","channel":"arbitration-notice"},{"do":"File an FCC complaint.","regulator":"fcc"}],"facts":[{"kind":"fee","claim":"The Late Payment Fee is $12.00 ($10.00 for residents of Virginia, Maine or Arizona).","issues":["billing_error"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}]}],"facts":[{"kind":"deadline","claim":"Customers may opt out of the arbitration provision within 30 days after setting up an account or starting service, whichever is first, by written notice to DISH Network L.L.C., Attn Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112; a notice postmarked later is invalid.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"process","claim":"A Dispute Resolution Notice must be a declaration signed under penalty of perjury with name, account number, contact information, a factual description of each disputed transaction, an itemized calculation of damages, and the requested resolution.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"limit","claim":"The agreement says DISH is not liable for any interruption in service; it contains no outage credit provision.","issues":["service_outage"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}],"known_blockers":["The agreement gives two different Dispute Resolution Notice addresses (Section 1 and the notice form - P.O. Box 9033 Littleton; Section 12 - 9601 South Meridian Boulevard, Englewood).","The DISH support site and contact pages redirect several times and list no chat option."],"notes":"DISH Network L.L.C. (formerly EchoStar Satellite L.L.C.) provides DISH satellite TV. Parent EchoStar Corporation also owns Sling TV, Boost Mobile and Hughes; EchoStar said on June 22, 2026 that it will change its Nasdaq ticker from SATS to ECHO. Sling TV has its own support and is not covered by this file. Corporate headquarters - 9601 S. Meridian Blvd., Englewood, CO 80112.","official_domains":["dish.com","mydish.com","dishemail.com"],"security":{"never_asks":[{"kind":"policy","claim":"DISH will never call you asking for account details such as your account number, security code, receiver number or location ID.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"DISH will never require that you use one particular payment method.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Scammers ask for upfront payment by money order (such as Green Dot or Western Union) or gift cards, or offer deals that require paying 6 months or a year in advance. DISH bills monthly.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers spoof DISH's phone number so the call appears to come from DISH. Verify by calling 800-333-DISH (800-333-3474).","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"Spoofed emails say immediate action is needed to prevent an installation from being cancelled.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"}]}},"playbooks":{"cancel_service":{"company":{"id":"dish-network","name":"DISH","sector":"internet_tv","website":"https://www.dish.com","account_url":"https://my.dish.com"},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel by phone, email or mail; get written proof because cancellation counts only from receipt.","evidence":["account number","date DISH received the cancellation","promotion agreement with the term commitment","return labels and tracking"],"steps":[{"do":"Send cancellation by email to onlinecancellation@dish.com so you have a dated record, or call 800-333-3474.","channel":{"id":"cancel-email","type":"email","label":"DISH cancellation by email","value":"onlinecancellation@dish.com","purposes":["cancel_service"],"notes":"The agreement accepts cancellation notice by phone, this email, or the general customer service mailing address. Cancellation is effective no sooner than the date DISH receives the notice.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"do":"Check the promotion agreement for an Early Termination Fee if you are inside a term commitment.","channel":{"id":"customer-agreement","type":"portal","label":"DISH Residential Customer Agreement (9.10.26)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","access":"open","source":"https://www.dish.com/legal","last_verified":"2026-10-12"}},{"do":"Return all leased equipment within 30 days using the labels or boxes DISH sends, and keep tracking."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"DISH customer service (800-333-DISH)","value":"+1-800-333-3474","hours":"24 hours a day, any day of the year","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"spanish-phone","type":"phone","label":"DISH Spanish-language line (888-599-DISH)","value":"+1-888-599-3474","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"executive-customer-service-email","type":"email","label":"DISH customer service email (executive customer service)","value":"executivecustomerservice@dish.com","purposes":["billing_error","poor_service","cancel_service","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"cancel-email","type":"email","label":"DISH cancellation by email","value":"onlinecancellation@dish.com","purposes":["cancel_service"],"notes":"The agreement accepts cancellation notice by phone, this email, or the general customer service mailing address. Cancellation is effective no sooner than the date DISH receives the notice.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"customer-service-mail","type":"mail","label":"DISH general customer service mailing address","value":"DISH NETWORK L.L.C., CUSTOMER SERVICE CENTER, P.O. BOX 9033, LITTLETON, CO 80160-9033","purposes":["billing_error","cancel_service","poor_service"],"notes":"Do not write to the payment address; it is a third-party payment processing center.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"mydish","type":"portal","label":"MyDISH account (pay bill, manage service)","value":"https://my.dish.com","access":"login","source":"https://www.dish.com/contact","last_verified":"2026-10-12"},{"id":"support-site","type":"portal","label":"DISH help center","value":"https://support.dish.com/","source":"https://www.dish.com/contact","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Dispute Resolution Notice (Section 12 of the Residential Customer Agreement)","value":"DISH Network L.L.C., Attn - Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112","notes":"Section 12 names this \"Legal Dispute Notice Address\". Section 1 of the same agreement and the DISH Dispute Resolution Notice form instead give DISH Network L.L.C., Attn - Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033. Send to both and keep proof of delivery.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"arbitration-notice-form","type":"portal","label":"DISH Dispute Resolution Notice form (PDF)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/tv-plan-agreements/dispute-resolution-notice--English.pdf","source":"https://www.dish.com/legal","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-form","type":"portal","label":"DISH arbitration opt-out form (within 30 days of account setup or service start)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/tv-plan-agreements/arbitration-opt-out--English.pdf","source":"https://www.dish.com/legal","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"DISH Residential Customer Agreement (9.10.26)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","access":"open","source":"https://www.dish.com/legal","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Customers may cancel at any time, including during a term commitment, by notice via 800-333-DISH, onlinecancellation@dish.com or the general customer service mailing address. Cancellation is effective no sooner than the date DISH actually receives the notice.","issues":["cancel_service"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"fee","claim":"An Early Termination Fee may apply when service is cancelled before a term commitment ends; details are in the promotion agreement. DISH does not charge it if service is disconnected within 24 hours after accepting the agreement.","issues":["cancel_service"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"DISH gives no credits, refunds or price reductions on cancellation or disconnection, including for unused portions of promotional discounts.","issues":["cancel_service","refund_request"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers may opt out of the arbitration provision within 30 days after setting up an account or starting service, whichever is first, by written notice to DISH Network L.L.C., Attn Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112; a notice postmarked later is invalid.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"process","claim":"A Dispute Resolution Notice must be a declaration signed under penalty of perjury with name, account number, contact information, a factual description of each disputed transaction, an itemized calculation of damages, and the requested resolution.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points_omitted":4,"points":[]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"DISH customer service (800-333-DISH)","value":"+1-800-333-3474","hours":"24 hours a day, any day of the year","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"DISH publishes no separate retention number.","candidate_channels":["cancel-email"]},{"index":2,"rung":"written_complaint","channel":{"id":"customer-service-mail","type":"mail","label":"DISH general customer service mailing address","value":"DISH NETWORK L.L.C., CUSTOMER SERVICE CENTER, P.O. BOX 9033, LITTLETON, CO 80160-9033","purposes":["billing_error","cancel_service","poor_service"],"notes":"Do not write to the payment address; it is a third-party payment processing center.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":3,"rung":"executive","channel":{"id":"executive-customer-service-email","type":"email","label":"DISH customer service email (executive customer service)","value":"executivecustomerservice@dish.com","purposes":["billing_error","poor_service","cancel_service","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":4,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":5,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":7,"rung":"arbitration","note":"Send a signed Dispute Resolution Notice first. The agreement bars arbitration or small claims for at least 60 days after notice (the notice form says 30 days). The claimant must also personally take part in an individual settlement conference.","channel":{"id":"arbitration-notice","type":"mail","label":"Dispute Resolution Notice (Section 12 of the Residential Customer Agreement)","value":"DISH Network L.L.C., Attn - Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112","notes":"Section 12 names this \"Legal Dispute Notice Address\". Section 1 of the same agreement and the DISH Dispute Resolution Notice form instead give DISH Network L.L.C., Attn - Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033. Send to both and keep proof of delivery.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}}],"known_blockers":["The agreement gives two different Dispute Resolution Notice addresses (Section 1 and the notice form - P.O. Box 9033 Littleton; Section 12 - 9601 South Meridian Boulevard, Englewood).","The DISH support site and contact pages redirect several times and list no chat option."],"security":{"official_domains":["dish.com","mydish.com","dishemail.com"],"never_asks":[{"kind":"policy","claim":"DISH will never call you asking for account details such as your account number, security code, receiver number or location ID.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"DISH will never require that you use one particular payment method.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Scammers ask for upfront payment by money order (such as Green Dot or Western Union) or gift cards, or offer deals that require paying 6 months or a year in advance. DISH bills monthly.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers spoof DISH's phone number so the call appears to come from DISH. Verify by calling 800-333-DISH (800-333-3474).","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"Spoofed emails say immediate action is needed to prevent an installation from being cancelled.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":0.977,"sources":{"primary":42,"other":1},"verified_from":{"page":25},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 98% of 43 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"DISH Network L.L.C. (formerly EchoStar Satellite L.L.C.) provides DISH satellite TV. Parent EchoStar Corporation also owns Sling TV, Boost Mobile and Hughes; EchoStar said on June 22, 2026 that it will change its Nasdaq ticker from SATS to ECHO. Sling TV has its own support and is not covered by this file. Corporate headquarters - 9601 S. Meridian Blvd., Englewood, CO 80112.","warnings":[]},"equipment_return":{"company":{"id":"dish-network","name":"DISH","sector":"internet_tv","website":"https://www.dish.com","account_url":"https://my.dish.com"},"issue":{"id":"equipment_return","name":"Equipment return"},"playbook_source":"company","summary":"Return leased equipment within 30 days; equipment counts as returned only when DISH receives it.","evidence":["return label or box tracking numbers","receiver serial numbers"],"steps":[{"do":"Within 30 days after cancellation, ship leased equipment with the return labels or boxes DISH sends. If it came from a retailer and you cancel within the first 30 days, return it to that retailer."},{"do":"Keep tracking until DISH confirms receipt. You bear the risk of loss in shipment."},{"do":"If billed for returned equipment, email the tracking numbers and ask for removal.","channel":{"id":"executive-customer-service-email","type":"email","label":"DISH customer service email (executive customer service)","value":"executivecustomerservice@dish.com","purposes":["billing_error","poor_service","cancel_service","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"DISH customer service (800-333-DISH)","value":"+1-800-333-3474","hours":"24 hours a day, any day of the year","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"spanish-phone","type":"phone","label":"DISH Spanish-language line (888-599-DISH)","value":"+1-888-599-3474","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"executive-customer-service-email","type":"email","label":"DISH customer service email (executive customer service)","value":"executivecustomerservice@dish.com","purposes":["billing_error","poor_service","cancel_service","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"mydish","type":"portal","label":"MyDISH account (pay bill, manage service)","value":"https://my.dish.com","access":"login","source":"https://www.dish.com/contact","last_verified":"2026-10-12"},{"id":"support-site","type":"portal","label":"DISH help center","value":"https://support.dish.com/","source":"https://www.dish.com/contact","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Dispute Resolution Notice (Section 12 of the Residential Customer Agreement)","value":"DISH Network L.L.C., Attn - Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112","notes":"Section 12 names this \"Legal Dispute Notice Address\". Section 1 of the same agreement and the DISH Dispute Resolution Notice form instead give DISH Network L.L.C., Attn - Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033. Send to both and keep proof of delivery.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"arbitration-notice-form","type":"portal","label":"DISH Dispute Resolution Notice form (PDF)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/tv-plan-agreements/dispute-resolution-notice--English.pdf","source":"https://www.dish.com/legal","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-form","type":"portal","label":"DISH arbitration opt-out form (within 30 days of account setup or service start)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/tv-plan-agreements/arbitration-opt-out--English.pdf","source":"https://www.dish.com/legal","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"DISH Residential Customer Agreement (9.10.26)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","access":"open","source":"https://www.dish.com/legal","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"All leased equipment must be returned in good operating condition within thirty (30) days after cancellation or disconnection. Equipment is not deemed returned until DISH receives it, and the customer bears the risk of loss in shipment.","issues":["equipment_return","cancel_service"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"fee","claim":"DISH charges an Equipment Return TV Fee of up to $20.00 for each return label or empty box it sends. Charges for unreturned or damaged equipment are set in the promotion agreement.","issues":["equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers may opt out of the arbitration provision within 30 days after setting up an account or starting service, whichever is first, by written notice to DISH Network L.L.C., Attn Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112; a notice postmarked later is invalid.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"process","claim":"A Dispute Resolution Notice must be a declaration signed under penalty of perjury with name, account number, contact information, a factual description of each disputed transaction, an itemized calculation of damages, and the requested resolution.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"DISH customer service (800-333-DISH)","value":"+1-800-333-3474","hours":"24 hours a day, any day of the year","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"DISH publishes no separate retention number.","candidate_channels":["cancel-email"]},{"index":2,"rung":"written_complaint","channel":{"id":"customer-service-mail","type":"mail","label":"DISH general customer service mailing address","value":"DISH NETWORK L.L.C., CUSTOMER SERVICE CENTER, P.O. BOX 9033, LITTLETON, CO 80160-9033","purposes":["billing_error","cancel_service","poor_service"],"notes":"Do not write to the payment address; it is a third-party payment processing center.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":3,"rung":"executive","channel":{"id":"executive-customer-service-email","type":"email","label":"DISH customer service email (executive customer service)","value":"executivecustomerservice@dish.com","purposes":["billing_error","poor_service","cancel_service","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":4,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":5,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":7,"rung":"arbitration","note":"Send a signed Dispute Resolution Notice first. The agreement bars arbitration or small claims for at least 60 days after notice (the notice form says 30 days). The claimant must also personally take part in an individual settlement conference.","channel":{"id":"arbitration-notice","type":"mail","label":"Dispute Resolution Notice (Section 12 of the Residential Customer Agreement)","value":"DISH Network L.L.C., Attn - Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112","notes":"Section 12 names this \"Legal Dispute Notice Address\". Section 1 of the same agreement and the DISH Dispute Resolution Notice form instead give DISH Network L.L.C., Attn - Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033. Send to both and keep proof of delivery.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}}],"known_blockers":["The agreement gives two different Dispute Resolution Notice addresses (Section 1 and the notice form - P.O. Box 9033 Littleton; Section 12 - 9601 South Meridian Boulevard, Englewood).","The DISH support site and contact pages redirect several times and list no chat option."],"security":{"official_domains":["dish.com","mydish.com","dishemail.com"],"never_asks":[{"kind":"policy","claim":"DISH will never call you asking for account details such as your account number, security code, receiver number or location ID.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"DISH will never require that you use one particular payment method.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Scammers ask for upfront payment by money order (such as Green Dot or Western Union) or gift cards, or offer deals that require paying 6 months or a year in advance. DISH bills monthly.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers spoof DISH's phone number so the call appears to come from DISH. Verify by calling 800-333-DISH (800-333-3474).","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"Spoofed emails say immediate action is needed to prevent an installation from being cancelled.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":0.977,"sources":{"primary":42,"other":1},"verified_from":{"page":25},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 98% of 43 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"DISH Network L.L.C. (formerly EchoStar Satellite L.L.C.) provides DISH satellite TV. Parent EchoStar Corporation also owns Sling TV, Boost Mobile and Hughes; EchoStar said on June 22, 2026 that it will change its Nasdaq ticker from SATS to ECHO. Sling TV has its own support and is not covered by this file. Corporate headquarters - 9601 S. Meridian Blvd., Englewood, CO 80112.","warnings":[]},"billing_error":{"company":{"id":"dish-network","name":"DISH","sector":"internet_tv","website":"https://www.dish.com","account_url":"https://my.dish.com"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Call or email customer service, then send a Dispute Resolution Notice if not fixed.","evidence":["the bill","account number","promotion agreement"],"steps":[{"do":"Call 800-333-3474 or email customer service with the charge, the correct amount and evidence.","channel":{"id":"executive-customer-service-email","type":"email","label":"DISH customer service email (executive customer service)","value":"executivecustomerservice@dish.com","purposes":["billing_error","poor_service","cancel_service","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"do":"If not fixed, send a signed Dispute Resolution Notice with every disputed transaction and an itemized damages calculation.","channel":{"id":"arbitration-notice","type":"mail","label":"Dispute Resolution Notice (Section 12 of the Residential Customer Agreement)","value":"DISH Network L.L.C., Attn - Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112","notes":"Section 12 names this \"Legal Dispute Notice Address\". Section 1 of the same agreement and the DISH Dispute Resolution Notice form instead give DISH Network L.L.C., Attn - Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033. Send to both and keep proof of delivery.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"do":"File an FCC complaint.","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"DISH customer service (800-333-DISH)","value":"+1-800-333-3474","hours":"24 hours a day, any day of the year","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"spanish-phone","type":"phone","label":"DISH Spanish-language line (888-599-DISH)","value":"+1-888-599-3474","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"executive-customer-service-email","type":"email","label":"DISH customer service email (executive customer service)","value":"executivecustomerservice@dish.com","purposes":["billing_error","poor_service","cancel_service","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"customer-service-mail","type":"mail","label":"DISH general customer service mailing address","value":"DISH NETWORK L.L.C., CUSTOMER SERVICE CENTER, P.O. BOX 9033, LITTLETON, CO 80160-9033","purposes":["billing_error","cancel_service","poor_service"],"notes":"Do not write to the payment address; it is a third-party payment processing center.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"mydish","type":"portal","label":"MyDISH account (pay bill, manage service)","value":"https://my.dish.com","access":"login","source":"https://www.dish.com/contact","last_verified":"2026-10-12"},{"id":"support-site","type":"portal","label":"DISH help center","value":"https://support.dish.com/","source":"https://www.dish.com/contact","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Dispute Resolution Notice (Section 12 of the Residential Customer Agreement)","value":"DISH Network L.L.C., Attn - Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112","notes":"Section 12 names this \"Legal Dispute Notice Address\". Section 1 of the same agreement and the DISH Dispute Resolution Notice form instead give DISH Network L.L.C., Attn - Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033. Send to both and keep proof of delivery.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"id":"arbitration-notice-form","type":"portal","label":"DISH Dispute Resolution Notice form (PDF)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/tv-plan-agreements/dispute-resolution-notice--English.pdf","source":"https://www.dish.com/legal","last_verified":"2026-10-12"},{"id":"arbitration-opt-out-form","type":"portal","label":"DISH arbitration opt-out form (within 30 days of account setup or service start)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/tv-plan-agreements/arbitration-opt-out--English.pdf","source":"https://www.dish.com/legal","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"DISH Residential Customer Agreement (9.10.26)","value":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","access":"open","source":"https://www.dish.com/legal","last_verified":"2026-10-12"}],"facts":[{"kind":"fee","claim":"The Late Payment Fee is $12.00 ($10.00 for residents of Virginia, Maine or Arizona).","issues":["billing_error"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers may opt out of the arbitration provision within 30 days after setting up an account or starting service, whichever is first, by written notice to DISH Network L.L.C., Attn Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112; a notice postmarked later is invalid.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"},{"kind":"process","claim":"A Dispute Resolution Notice must be a declaration signed under penalty of perjury with name, account number, contact information, a factual description of each disputed transaction, an itemized calculation of damages, and the requested resolution.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-all-in-video-pricing","title":"FCC \"all-in\" pricing rule for cable and satellite TV","citation":"47 CFR 76.310 (FCC 24-29, MB Docket No. 23-203, 89 FR 28660, April 19, 2024; compliance dates at 89 FR 87983, November 6, 2024)","jurisdiction":"us-federal","status":"in_effect","summary":"Cable operators and satellite (DBS) TV providers must show the total \"all-in\" price for video programming as a single line item on bills, and as an aggregate price in any promotion that states a price. Providers may add an itemized breakdown, but the aggregate price must be stated. Bills must also say when a promotional price ends.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Cable operators and DBS providers must state an aggregate price for the video programming they provide as a clear, easy-to-understand and accurate single line item on subscribers' bills, including bills for legacy or grandfathered plans. They may add an itemized explanation of the elements of that line item.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"},{"kind":"policy","claim":"A provider that states a video programming price in promotional materials (advertising and marketing) must state the aggregate price clearly and accurately. If part of the price varies by location, it must say where and how the consumer can get the subscriber-specific all-in price. If the price is time-limited, it must state the post-promotion rate and how long each rate applies. This does not apply to marketing of legacy plans no longer generally available to new customers.","issues":["billing_error","price_negotiation"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Compliance was required by December 19, 2024, except that cable operators with annual receipts of $47 million or less had until March 19, 2025.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-C/part-76/subpart-H/section-76.310","last_verified":"2026-10-12"}]},{"id":"fcc-broadband-labels","title":"FCC broadband consumer labels","citation":"47 CFR 8.1 (Infrastructure Investment and Jobs Act section 60504); amended by FCC 26-48, 91 FR 52251 (August 13, 2026)","jurisdiction":"us-federal","status":"in_effect","summary":"Fixed and mobile broadband providers must show a standard \"broadband consumer label\" for each plan they sell, at every point of sale (website, stores, phone sales) and in the customer's online account. The label shows the monthly price, introductory rates, fees, data allowance and typical speeds. An August 2026 FCC order will relax some display rules, but most of those changes had not taken effect on 2026-10-12.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"Each provider of broadband internet access service must create and display a broadband consumer label for each stand-alone plan it currently offers, prominently displayed, publicly available and easily accessible to consumers, in the format the FCC prescribes.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The label must be displayed at each point of sale, which includes the provider's website and any alternate sales channel (provider-owned and third-party retail stores and phone sales), and on websites it must be near the advertised plan. Providers with online account portals must make each customer's label easily accessible there.","issues":["billing_error","price_negotiation"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The label contains critical information about the plan, including pricing, introductory rates, data allowances and performance metrics. Phone sales representatives must cover the monthly price, typical speeds, latency, data allowance, contract term and early termination fees.","issues":["billing_error","bill_increase"],"source":"https://www.federalregister.gov/documents/2026/08/13/2026-16503/empowering-broadband-consumers-through-transparency","last_verified":"2026-10-12"},{"kind":"policy","claim":"Labels must be provided in English and in any other language in which the provider markets its services in the United States.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Under the current text, a provider must archive labels for at least two years after a plan stops being sold to new subscribers, and must give an existing customer on that plan the archived label within thirty days of a request. The August 2026 order eliminates the archiving requirement once its amendments to 8.1(a) take effect.","issues":["billing_error","bill_increase"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-8/section-8.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"The FCC's August 2026 order (FCC 26-48) will let providers summarize the label orally on phone sales, show passthrough fees as a single \"up to\" amount split into government and third-party charges, use a link or icon instead of the full label at the point of sale and in account portals, and drop the machine-readable spreadsheet and archiving requirements. Its changes to 8.1(a) are delayed until the FCC publishes an effective date; its changes to 8.1(b) took effect September 14, 2026.","issues":["billing_error","bill_increase"],"source":"https://www.federalregister.gov/documents/2026/08/13/2026-16503/empowering-broadband-consumers-through-transparency","last_verified":"2026-10-12"}]},{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"Complaints against carriers under section 208 of the Communications Act may be either formal or informal.","issues":["billing_error","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.711","last_verified":"2026-10-12"},{"kind":"process","claim":"An informal complaint must be in writing and should contain the complainant's name, address and telephone number; the name of the carrier; a complete statement of the facts showing that the carrier did or failed to do something in violation of the Communications Act; and the specific relief or satisfaction sought.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.716","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC forwards informal complaints to the carrier for investigation and may set a due date for a written response. The carrier's response goes to the FCC with a copy to the complainant and must say whether the carrier has satisfied the complaint or refuses or is unable to do so.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12"},{"kind":"deadline","claim":"If the informal complaint is not satisfied, the complainant may file a formal complaint (in the form in 47 CFR 1.721) within 6 months from the date of the carrier's response, or from the response due date if the carrier did not respond. A timely formal complaint relates back to the filing date of the informal complaint. If none is filed in time, the informal complaint proceeding is closed.","issues":["billing_error","unauthorized_charge","poor_service"],"source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.718","last_verified":"2026-10-12"}]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"DISH customer service (800-333-DISH)","value":"+1-800-333-3474","hours":"24 hours a day, any day of the year","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"DISH publishes no separate retention number.","candidate_channels":["cancel-email"]},{"index":2,"rung":"written_complaint","channel":{"id":"customer-service-mail","type":"mail","label":"DISH general customer service mailing address","value":"DISH NETWORK L.L.C., CUSTOMER SERVICE CENTER, P.O. BOX 9033, LITTLETON, CO 80160-9033","purposes":["billing_error","cancel_service","poor_service"],"notes":"Do not write to the payment address; it is a third-party payment processing center.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":3,"rung":"executive","channel":{"id":"executive-customer-service-email","type":"email","label":"DISH customer service email (executive customer service)","value":"executivecustomerservice@dish.com","purposes":["billing_error","poor_service","cancel_service","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":4,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":5,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":7,"rung":"arbitration","note":"Send a signed Dispute Resolution Notice first. The agreement bars arbitration or small claims for at least 60 days after notice (the notice form says 30 days). The claimant must also personally take part in an individual settlement conference.","channel":{"id":"arbitration-notice","type":"mail","label":"Dispute Resolution Notice (Section 12 of the Residential Customer Agreement)","value":"DISH Network L.L.C., Attn - Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112","notes":"Section 12 names this \"Legal Dispute Notice Address\". Section 1 of the same agreement and the DISH Dispute Resolution Notice form instead give DISH Network L.L.C., Attn - Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033. Send to both and keep proof of delivery.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}}],"known_blockers":["The agreement gives two different Dispute Resolution Notice addresses (Section 1 and the notice form - P.O. Box 9033 Littleton; Section 12 - 9601 South Meridian Boulevard, Englewood).","The DISH support site and contact pages redirect several times and list no chat option."],"security":{"official_domains":["dish.com","mydish.com","dishemail.com"],"never_asks":[{"kind":"policy","claim":"DISH will never call you asking for account details such as your account number, security code, receiver number or location ID.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"DISH will never require that you use one particular payment method.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Scammers ask for upfront payment by money order (such as Green Dot or Western Union) or gift cards, or offer deals that require paying 6 months or a year in advance. DISH bills monthly.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers spoof DISH's phone number so the call appears to come from DISH. Verify by calling 800-333-DISH (800-333-3474).","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"Spoofed emails say immediate action is needed to prevent an installation from being cancelled.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":0.977,"sources":{"primary":42,"other":1},"verified_from":{"page":25},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 98% of 43 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"DISH Network L.L.C. (formerly EchoStar Satellite L.L.C.) provides DISH satellite TV. Parent EchoStar Corporation also owns Sling TV, Boost Mobile and Hughes; EchoStar said on June 22, 2026 that it will change its Nasdaq ticker from SATS to ECHO. Sling TV has its own support and is not covered by this file. Corporate headquarters - 9601 S. Meridian Blvd., Englewood, CO 80112.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"DISH customer service (800-333-DISH)","value":"+1-800-333-3474","hours":"24 hours a day, any day of the year","purposes":["billing_error","bill_increase","price_negotiation","cancel_service","service_outage","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"DISH publishes no separate retention number.","candidate_channels":["cancel-email"]},{"index":2,"rung":"written_complaint","channel":{"id":"customer-service-mail","type":"mail","label":"DISH general customer service mailing address","value":"DISH NETWORK L.L.C., CUSTOMER SERVICE CENTER, P.O. BOX 9033, LITTLETON, CO 80160-9033","purposes":["billing_error","cancel_service","poor_service"],"notes":"Do not write to the payment address; it is a third-party payment processing center.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":3,"rung":"executive","channel":{"id":"executive-customer-service-email","type":"email","label":"DISH customer service email (executive customer service)","value":"executivecustomerservice@dish.com","purposes":["billing_error","poor_service","cancel_service","equipment_return"],"source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}},{"index":4,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":5,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":7,"rung":"arbitration","note":"Send a signed Dispute Resolution Notice first. The agreement bars arbitration or small claims for at least 60 days after notice (the notice form says 30 days). The claimant must also personally take part in an individual settlement conference.","channel":{"id":"arbitration-notice","type":"mail","label":"Dispute Resolution Notice (Section 12 of the Residential Customer Agreement)","value":"DISH Network L.L.C., Attn - Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112","notes":"Section 12 names this \"Legal Dispute Notice Address\". Section 1 of the same agreement and the DISH Dispute Resolution Notice form instead give DISH Network L.L.C., Attn - Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033. Send to both and keep proof of delivery.","source":"https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf","last_verified":"2026-10-12"}}],"security":{"official_domains":["dish.com","mydish.com","dishemail.com"],"never_asks":[{"kind":"policy","claim":"DISH will never call you asking for account details such as your account number, security code, receiver number or location ID.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"DISH will never require that you use one particular payment method.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Scammers ask for upfront payment by money order (such as Green Dot or Western Union) or gift cards, or offer deals that require paying 6 months or a year in advance. DISH bills monthly.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers spoof DISH's phone number so the call appears to come from DISH. Verify by calling 800-333-DISH (800-333-3474).","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"},{"kind":"policy","claim":"Spoofed emails say immediate action is needed to prevent an installation from being cancelled.","source":"https://support.dish.com/helpful-tools/consumer-protection","last_verified":"2026-10-12"}],"report_phishing":[]},"credibility":{"grade":"A","primary_share":0.977,"sources":{"primary":42,"other":1},"verified_from":{"page":25},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 98% of 43 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-12"},"dossier":{"title":"DISH — how complaints actually go","last_verified":"2026-10-12","file":"dossiers/dish-network.md","markdown":"## In short\n\nCall 800-333-DISH; for a written escalation, email executivecustomerservice@dish.com. You can cancel by phone, by email to onlinecancellation@dish.com or by mail, but cancellation counts only from the day DISH receives it, and DISH gives no credit for the rest of the month. Return equipment within 30 days and keep tracking, because you carry the shipping risk. DISH bills monthly, so a call asking you to prepay months of service or pay by gift card is a scam.\n\n## How complaints actually go\n\n- Customer service is 800-333-DISH (800-333-3474); the Spanish line is 888-599-DISH; the agreement lists executivecustomerservice@dish.com as a customer service email. [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n- Written customer service mail goes to DISH Network L.L.C., Customer Service Center, P.O. Box 9033, Littleton, CO 80160-9033 (not the payment address). [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n- A Dispute Resolution Notice must be a declaration signed under penalty of perjury, with your account number, a description of each disputed transaction, an itemized damages calculation and the resolution you want. [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n- The agreement bars arbitration or small claims for at least 60 days after the notice (the DISH notice form says 30 days), and you must personally take part in an individual settlement conference. [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf) [DISH notice form](https://www.dish.com/content/dam/dish/pdfs/service-agreements/tv-plan-agreements/dispute-resolution-notice--English.pdf)\n\n## What tends to work\n\n- Cancel by email to onlinecancellation@dish.com so you have a dated written record; cancellation is effective no sooner than the date DISH receives the notice. [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n- DISH does not charge the early termination fee if service is disconnected within 24 hours after you accept the agreement. [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n- To check whether a call or offer is real, hang up and call 800-333-DISH yourself. [DISH consumer protection](https://support.dish.com/helpful-tools/consumer-protection)\n\n## Traps and fine print\n\n- DISH gives no credits, refunds or price reductions on cancellation, including for unused promotional discounts. [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n- An early termination fee may apply before a term commitment ends; the amount is in the promotion agreement. [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n- Leased equipment must be returned in good working order within 30 days; it is not returned until DISH receives it, you bear the risk of loss in shipment, and DISH charges up to $20.00 for each return label or empty box it sends. [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n- The agreement says DISH is not liable for any interruption in service and contains no outage credit. [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n- The arbitration opt-out window is 30 days after account setup or service start, whichever is first; a later postmark is invalid. [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n- The late payment fee is $12.00 ($10.00 in Virginia, Maine or Arizona). [DISH Residential Customer Agreement](https://www.dish.com/content/dam/dish/pdfs/service-agreements/2026/sep-10/6c%20-%20RCA%20-%20English%209.10.26.pdf)\n\n## By the numbers\n\n- ACSI Entertainment Study 2026 (data July 2025 to June 2026): DISH 69 (up 1%); the subscription TV industry scored 72. [ACSI press release](https://theacsi.com/news-and-resources/press-releases/2026/08/18/press-release-entertainment-study-2026/)\n\n## Scams that target customers\n\n- DISH will never call you asking for your account number, security code, receiver number or location ID, and will never require one particular payment method. [DISH consumer protection](https://support.dish.com/helpful-tools/consumer-protection)\n- Scammers ask for upfront payment by money order or gift card, or offer deals that require paying 6 months or a year in advance; DISH bills monthly. [DISH consumer protection](https://support.dish.com/helpful-tools/consumer-protection)\n- Criminals spoof DISH's phone number so a call looks like it comes from DISH, and send spoofed emails saying you must act now to keep an installation. DISH's page names dish@dishemail.com as a legitimate DISH sender. [DISH consumer protection](https://support.dish.com/helpful-tools/consumer-protection)\n"},"guide":{"key":"internet_tv","title":"Internet, cable and satellite TV — how complaints work","last_verified":"2026-10-12","file":"guides/internet_tv.md","page":"https://escalate.alexgaoth.com/#/guides/internet_tv"}}