{"id":"crypto-com","page":"https://escalate.alexgaoth.com/#/c/crypto-com","html":"https://escalate.alexgaoth.com/c/crypto-com/","generated":"2026-10-15","company":{"id":"crypto-com","name":"Crypto.com","aliases":["crypto com","cryptocom","foris dax","crypto.com app","crypto.com exchange"],"sector":"investing","website":"https://crypto.com","official_domains":["crypto.com"],"security":{"never_asks":[{"kind":"policy","claim":"Crypto.com says it will never send you a link to install software on your device, and will never remotely access your account or device.","source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Crypto.com warns of investment scams that resemble Ponzi or pyramid schemes, romance scams that build a relationship before asking for money, and \"pig butchering\" scams that combine the two.","source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"support-chat","type":"chat","label":"Report a suspected scam or impersonation to Crypto.com Customer Support","value":"https://chat.crypto.com","purposes":["fraud"],"source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}]},"regulators":["cfpb","ftc"],"notes":"CFPB complaints about the U.S. Crypto.com app are filed under \"Foris DAX, Inc.\". Crypto.com's published Complaints Handling Policy covers Foris DAX MT Limited (EEA, escalation to Malta's financial arbiter); we found no U.S. complaint procedure, U.S. phone number or U.S. complaint address.","channels":[{"id":"support-chat","type":"chat","label":"Customer Support chat (web or in-app chat in the Crypto.com App)","value":"https://chat.crypto.com","purposes":["fraud","account_access","frozen_funds","account_transfer","unauthorized_charge","poor_service"],"source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"support-chat"},{"rung":"written_complaint","channel":"support-chat","note":"Ask for the complaint to be logged and keep the reference."},{"rung":"regulator","regulator":"cfpb"},{"rung":"state_agency","agency_kind":"financial_regulator"}],"playbooks":[{"issue":"fraud","summary":"Report the scam in chat at once, report to law enforcement and the FTC, and expect crypto sent to a scammer to be hard to recover.","evidence":["transaction IDs and wallet addresses","screenshots of the scammer's messages","police or FTC report number"],"steps":[{"do":"Report the scam to Crypto.com Customer Support through chat.","channel":"support-chat"},{"do":"Report it to local law enforcement. Crypto.com says it works with any agency that contacts it."},{"do":"Report it to the FTC at ReportFraud.ftc.gov.","regulator":"ftc"},{"do":"If Crypto.com does not respond, file with the CFPB.","regulator":"cfpb"}]}],"facts":[{"claim":"The CFPB received 212 complaints about Foris DAX, Inc. from July 1, 2025 to June 30, 2026. 206 were closed with explanation, 3 with monetary relief and 2 with non-monetary relief; 12 responses were not timely. The top issue was fraud or scam (59).","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=Foris%20DAX%2C%20Inc.&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"known_blockers":["Support is by chat; no U.S. phone line or complaint address is published."]},"playbooks":{"fraud":{"company":{"id":"crypto-com","name":"Crypto.com","sector":"investing","website":"https://crypto.com","account_url":null},"issue":{"id":"fraud","name":"Fraud or scam"},"playbook_source":"company","summary":"Report the scam in chat at once, report to law enforcement and the FTC, and expect crypto sent to a scammer to be hard to recover.","evidence":["transaction IDs and wallet addresses","screenshots of the scammer's messages","police or FTC report number"],"steps":[{"do":"Report the scam to Crypto.com Customer Support through chat.","channel":{"id":"support-chat","type":"chat","label":"Customer Support chat (web or in-app chat in the Crypto.com App)","value":"https://chat.crypto.com","purposes":["fraud","account_access","frozen_funds","account_transfer","unauthorized_charge","poor_service"],"source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}},{"do":"Report it to local law enforcement. Crypto.com says it works with any agency that contacts it."},{"do":"Report it to the FTC at ReportFraud.ftc.gov.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"do":"If Crypto.com does not respond, file with the CFPB.","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}}],"channels":[{"id":"support-chat","type":"chat","label":"Customer Support chat (web or in-app chat in the Crypto.com App)","value":"https://chat.crypto.com","purposes":["fraud","account_access","frozen_funds","account_transfer","unauthorized_charge","poor_service"],"source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}],"facts":[{"claim":"The CFPB received 212 complaints about Foris DAX, Inc. from July 1, 2025 to June 30, 2026. 206 were closed with explanation, 3 with monetary relief and 2 with non-monetary relief; 12 responses were not timely. The top issue was fraud or scam (59).","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=Foris%20DAX%2C%20Inc.&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-chat","type":"chat","label":"Customer Support chat (web or in-app chat in the Crypto.com App)","value":"https://chat.crypto.com","purposes":["fraud","account_access","frozen_funds","account_transfer","unauthorized_charge","poor_service"],"source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Ask for the complaint to be logged and keep the reference.","channel":{"id":"support-chat","type":"chat","label":"Customer Support chat (web or in-app chat in the Crypto.com App)","value":"https://chat.crypto.com","purposes":["fraud","account_access","frozen_funds","account_transfer","unauthorized_charge","poor_service"],"source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}},{"index":3,"rung":"state_agency","agency_kind":"financial_regulator","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Support is by chat; no U.S. phone line or complaint address is published."],"security":{"official_domains":["crypto.com"],"never_asks":[{"kind":"policy","claim":"Crypto.com says it will never send you a link to install software on your device, and will never remotely access your account or device.","source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Crypto.com warns of investment scams that resemble Ponzi or pyramid schemes, romance scams that build a relationship before asking for money, and \"pig butchering\" scams that combine the two.","source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"support-chat","type":"chat","label":"Report a suspected scam or impersonation to Crypto.com Customer Support","value":"https://chat.crypto.com","purposes":["fraud"],"source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":5},"verified_from":{"page":5},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 5 sources are the organization's own pages or government sites; only 5 sourced values, so the entry is thin.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"CFPB complaints about the U.S. Crypto.com app are filed under \"Foris DAX, Inc.\". Crypto.com's published Complaints Handling Policy covers Foris DAX MT Limited (EEA, escalation to Malta's financial arbiter); we found no U.S. complaint procedure, U.S. phone number or U.S. complaint address.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-chat","type":"chat","label":"Customer Support chat (web or in-app chat in the Crypto.com App)","value":"https://chat.crypto.com","purposes":["fraud","account_access","frozen_funds","account_transfer","unauthorized_charge","poor_service"],"source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Ask for the complaint to be logged and keep the reference.","channel":{"id":"support-chat","type":"chat","label":"Customer Support chat (web or in-app chat in the Crypto.com App)","value":"https://chat.crypto.com","purposes":["fraud","account_access","frozen_funds","account_transfer","unauthorized_charge","poor_service"],"source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}},{"index":3,"rung":"state_agency","agency_kind":"financial_regulator","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["crypto.com"],"never_asks":[{"kind":"policy","claim":"Crypto.com says it will never send you a link to install software on your device, and will never remotely access your account or device.","source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Crypto.com warns of investment scams that resemble Ponzi or pyramid schemes, romance scams that build a relationship before asking for money, and \"pig butchering\" scams that combine the two.","source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"support-chat","type":"chat","label":"Report a suspected scam or impersonation to Crypto.com Customer Support","value":"https://chat.crypto.com","purposes":["fraud"],"source":"https://help.crypto.com/en/articles/6484926-avoiding-digital-currency-scams","last_verified":"2026-10-13"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":5},"verified_from":{"page":5},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 5 sources are the organization's own pages or government sites; only 5 sourced values, so the entry is thin.","dossier_last_verified":null},"dossier":null,"guide":{"key":"investing","title":"Brokerages and crypto platforms — how complaints work","last_verified":"2026-10-13","file":"guides/investing.md","page":"https://escalate.alexgaoth.com/#/guides/investing"}}