{"id":"bjs-wholesale","page":"https://escalate.alexgaoth.com/#/c/bjs-wholesale","html":"https://escalate.alexgaoth.com/c/bjs-wholesale/","generated":"2026-10-15","company":{"id":"bjs-wholesale","name":"BJ's Wholesale Club","aliases":["bj's","bjs","bjs.com","bj's wholesale","bjs wholesale club","bj's membership","bj's easy renewal"],"sector":"retail","also_sectors":["subscription"],"website":"https://www.bjs.com","official_domains":["bjs.com"],"regulators":["ftc"],"notes":"BJ's is a paid-membership warehouse club. Membership auto-renews each year through Easy Renewal. On 2026-10-13 bjs.com and help.bjs.com returned HTTP 403 to automated fetches, so every value in this file was read from search-result text of the named BJ's pages, not from the pages themselves. Recheck before relying on them. No BJ's page on phishing or impersonation scams was read.","channels":[{"id":"member-care-phone","type":"phone","label":"BJ's Member Care (800-BJS-CLUB)","value":"+1-800-257-2582","hours":"Mon-Fri 8am-7pm, Sat 8am-6pm, Sun 12pm-6pm ET","purposes":["cancel_service","refund_request","damaged_item","lost_package","billing_error","unauthorized_charge"],"notes":"Read from search-result text of the BJ's Help Center on 2026-10-13; the site blocked automated fetches. Have the membership number ready.","source":"https://help.bjs.com/hc/en-us","last_verified":"2026-10-13"},{"id":"help-chat","type":"chat","label":"BJ's online help and chat","value":"https://www.bjs.com/help","purposes":["cancel_service","refund_request","damaged_item","lost_package"],"notes":"Read from search-result text of the BJ's cancellation article on 2026-10-13; the site blocked automated fetches.","source":"https://www.bjs.com/help/how-do-i-cancel-my-membership-/","last_verified":"2026-10-13"},{"id":"customer-care-email","type":"email","label":"BJ's Customer Care email","value":"CustomerCare@bjs.com","purposes":["cancel_service","refund_request"],"notes":"Read from search-result text of the BJ's cancellation article on 2026-10-13; the site blocked automated fetches.","source":"https://www.bjs.com/help/how-do-i-cancel-my-membership-/","last_verified":"2026-10-13"},{"id":"membership-mail","type":"mail","label":"Cancel membership by mail","value":"BJ's Wholesale Club, Inc., Attn. Membership, P.O. Box 9157, Marlborough, MA 01752","purposes":["cancel_service","refund_request"],"notes":"Read from search-result text of the BJ's money-back guarantee article on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"},{"id":"member-services-desk","type":"in_person","label":"Member services desk at any BJ's club","value":"Any BJ's Wholesale Club location, member services desk","purposes":["cancel_service","refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"member-care-phone"},{"rung":"supervisor","channel":"member-services-desk"},{"rung":"written_complaint","channel":"customer-care-email"},{"rung":"payment_dispute","note":"Card dispute for a membership charge after a cancellation."},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"public","regulator":"bbb"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel at a club, by phone, chat, email or mail and ask for the current-period fee refund (first cancellation only); turning off Easy Renewal is separate and should be done at least 3 business days before the renewal billing date.","evidence":["membership number","renewal billing date and amount","cancellation confirmation"],"steps":[{"do":"Cancel at the member services desk, by calling 800-BJS-CLUB, through chat, by email or by mail, and ask for a refund of the fees paid for the current membership period.","channel":"member-care-phone"},{"do":"To stop only the next renewal, opt out of Easy Renewal at the member services desk, on BJs.com, or by phone. This does not cancel the membership.","channel":"member-services-desk"},{"do":"Do either at least 3 business days before the renewal billing date."},{"do":"Dispute any renewal charge made after a confirmed cancellation with your card issuer."}],"facts":[{"kind":"policy","claim":"A dissatisfied primary member can cancel at any time and get a refund of the fees paid for the current membership period. Refunds are not paid for second or subsequent cancellations; upgrade and add-on fees are not refunded; cancelling forfeits all rewards balances. Read from search-result text on 2026-10-13; the page blocked automated fetches.","issues":["cancel_service","refund_request"],"source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"},{"kind":"deadline","claim":"\"Complete the cancellation at least 3 business days prior to your renewal billing date to ensure that you are not charged.\" Turning off Easy Renewal is separate from cancelling the membership. Read from search-result text on 2026-10-13; the page blocked automated fetches.","issues":["cancel_service"],"source":"https://help.bjs.com/hc/en-us/articles/26709012696596-How-do-I-opt-out-of-Easy-Renewal","last_verified":"2026-10-13"}]},{"issue":"refund_request","summary":"Most items within 365 days in new condition with accessories, electronics within 90 days, with proof of purchase; refunds go to the original form of payment.","evidence":["membership card","receipt or order number","the item with all accessories"],"steps":[{"do":"Return the item with proof of purchase at the member services desk of any club, or contact Member Care for an online order.","channel":"member-services-desk"},{"do":"For a membership fee refund, use the cancel_service steps.","channel":"member-care-phone"},{"do":"If BJ's refuses a refund you are owed, dispute the charge with your card issuer."}],"facts":[{"kind":"deadline","claim":"\"BJ's accepts returns on most items within 365 days of purchase, unless otherwise specified. Items must be returned in new condition with all accessories intact.\" Electronics have a 90-day window; Final Sale items are non-refundable. Read from search-result text on 2026-10-13; the page blocked automated fetches.","issues":["refund_request"],"source":"https://www.bjs.com/info/returns/","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"All returns require proof of purchase.\" \"All refunds are issued to the original form of payment.\" Read from search-result text on 2026-10-13; the page blocked automated fetches.","issues":["refund_request"],"source":"https://www.bjs.com/info/returns/","last_verified":"2026-10-13"}]}],"known_blockers":["bjs.com and help.bjs.com block automated fetches (HTTP 403); online cancellation and Easy Renewal changes need the member's sign-in."]},"playbooks":{"cancel_service":{"company":{"id":"bjs-wholesale","name":"BJ's Wholesale Club","sector":"retail","website":"https://www.bjs.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel at a club, by phone, chat, email or mail and ask for the current-period fee refund (first cancellation only); turning off Easy Renewal is separate and should be done at least 3 business days before the renewal billing date.","evidence":["membership number","renewal billing date and amount","cancellation confirmation"],"steps":[{"do":"Cancel at the member services desk, by calling 800-BJS-CLUB, through chat, by email or by mail, and ask for a refund of the fees paid for the current membership period.","channel":{"id":"member-care-phone","type":"phone","label":"BJ's Member Care (800-BJS-CLUB)","value":"+1-800-257-2582","hours":"Mon-Fri 8am-7pm, Sat 8am-6pm, Sun 12pm-6pm ET","purposes":["cancel_service","refund_request","damaged_item","lost_package","billing_error","unauthorized_charge"],"notes":"Read from search-result text of the BJ's Help Center on 2026-10-13; the site blocked automated fetches. Have the membership number ready.","source":"https://help.bjs.com/hc/en-us","last_verified":"2026-10-13"}},{"do":"To stop only the next renewal, opt out of Easy Renewal at the member services desk, on BJs.com, or by phone. This does not cancel the membership.","channel":{"id":"member-services-desk","type":"in_person","label":"Member services desk at any BJ's club","value":"Any BJ's Wholesale Club location, member services desk","purposes":["cancel_service","refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"}},{"do":"Do either at least 3 business days before the renewal billing date."},{"do":"Dispute any renewal charge made after a confirmed cancellation with your card issuer."}],"channels":[{"id":"member-care-phone","type":"phone","label":"BJ's Member Care (800-BJS-CLUB)","value":"+1-800-257-2582","hours":"Mon-Fri 8am-7pm, Sat 8am-6pm, Sun 12pm-6pm ET","purposes":["cancel_service","refund_request","damaged_item","lost_package","billing_error","unauthorized_charge"],"notes":"Read from search-result text of the BJ's Help Center on 2026-10-13; the site blocked automated fetches. Have the membership number ready.","source":"https://help.bjs.com/hc/en-us","last_verified":"2026-10-13"},{"id":"help-chat","type":"chat","label":"BJ's online help and chat","value":"https://www.bjs.com/help","purposes":["cancel_service","refund_request","damaged_item","lost_package"],"notes":"Read from search-result text of the BJ's cancellation article on 2026-10-13; the site blocked automated fetches.","source":"https://www.bjs.com/help/how-do-i-cancel-my-membership-/","last_verified":"2026-10-13"},{"id":"customer-care-email","type":"email","label":"BJ's Customer Care email","value":"CustomerCare@bjs.com","purposes":["cancel_service","refund_request"],"notes":"Read from search-result text of the BJ's cancellation article on 2026-10-13; the site blocked automated fetches.","source":"https://www.bjs.com/help/how-do-i-cancel-my-membership-/","last_verified":"2026-10-13"},{"id":"membership-mail","type":"mail","label":"Cancel membership by mail","value":"BJ's Wholesale Club, Inc., Attn. Membership, P.O. Box 9157, Marlborough, MA 01752","purposes":["cancel_service","refund_request"],"notes":"Read from search-result text of the BJ's money-back guarantee article on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"},{"id":"member-services-desk","type":"in_person","label":"Member services desk at any BJ's club","value":"Any BJ's Wholesale Club location, member services desk","purposes":["cancel_service","refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"A dissatisfied primary member can cancel at any time and get a refund of the fees paid for the current membership period. Refunds are not paid for second or subsequent cancellations; upgrade and add-on fees are not refunded; cancelling forfeits all rewards balances. Read from search-result text on 2026-10-13; the page blocked automated fetches.","issues":["cancel_service","refund_request"],"source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"},{"kind":"deadline","claim":"\"Complete the cancellation at least 3 business days prior to your renewal billing date to ensure that you are not charged.\" Turning off Easy Renewal is separate from cancelling the membership. Read from search-result text on 2026-10-13; the page blocked automated fetches.","issues":["cancel_service"],"source":"https://help.bjs.com/hc/en-us/articles/26709012696596-How-do-I-opt-out-of-Easy-Renewal","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"member-care-phone","type":"phone","label":"BJ's Member Care (800-BJS-CLUB)","value":"+1-800-257-2582","hours":"Mon-Fri 8am-7pm, Sat 8am-6pm, Sun 12pm-6pm ET","purposes":["cancel_service","refund_request","damaged_item","lost_package","billing_error","unauthorized_charge"],"notes":"Read from search-result text of the BJ's Help Center on 2026-10-13; the site blocked automated fetches. Have the membership number ready.","source":"https://help.bjs.com/hc/en-us","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","channel":{"id":"member-services-desk","type":"in_person","label":"Member services desk at any BJ's club","value":"Any BJ's Wholesale Club location, member services desk","purposes":["cancel_service","refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"customer-care-email","type":"email","label":"BJ's Customer Care email","value":"CustomerCare@bjs.com","purposes":["cancel_service","refund_request"],"notes":"Read from search-result text of the BJ's cancellation article on 2026-10-13; the site blocked automated fetches.","source":"https://www.bjs.com/help/how-do-i-cancel-my-membership-/","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","note":"Card dispute for a membership charge after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["bjs.com and help.bjs.com block automated fetches (HTTP 403); online cancellation and Easy Renewal changes need the member's sign-in."],"security":{"official_domains":["bjs.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":9},"verified_from":{"search_snippet":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 9 sources are the organization's own pages or government sites; only 9 sourced values, so the entry is thin; 9 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"BJ's is a paid-membership warehouse club. Membership auto-renews each year through Easy Renewal. On 2026-10-13 bjs.com and help.bjs.com returned HTTP 403 to automated fetches, so every value in this file was read from search-result text of the named BJ's pages, not from the pages themselves. Recheck before relying on them. No BJ's page on phishing or impersonation scams was read.","warnings":[]},"refund_request":{"company":{"id":"bjs-wholesale","name":"BJ's Wholesale Club","sector":"retail","website":"https://www.bjs.com","account_url":null},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Most items within 365 days in new condition with accessories, electronics within 90 days, with proof of purchase; refunds go to the original form of payment.","evidence":["membership card","receipt or order number","the item with all accessories"],"steps":[{"do":"Return the item with proof of purchase at the member services desk of any club, or contact Member Care for an online order.","channel":{"id":"member-services-desk","type":"in_person","label":"Member services desk at any BJ's club","value":"Any BJ's Wholesale Club location, member services desk","purposes":["cancel_service","refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"}},{"do":"For a membership fee refund, use the cancel_service steps.","channel":{"id":"member-care-phone","type":"phone","label":"BJ's Member Care (800-BJS-CLUB)","value":"+1-800-257-2582","hours":"Mon-Fri 8am-7pm, Sat 8am-6pm, Sun 12pm-6pm ET","purposes":["cancel_service","refund_request","damaged_item","lost_package","billing_error","unauthorized_charge"],"notes":"Read from search-result text of the BJ's Help Center on 2026-10-13; the site blocked automated fetches. Have the membership number ready.","source":"https://help.bjs.com/hc/en-us","last_verified":"2026-10-13"}},{"do":"If BJ's refuses a refund you are owed, dispute the charge with your card issuer."}],"channels":[{"id":"member-care-phone","type":"phone","label":"BJ's Member Care (800-BJS-CLUB)","value":"+1-800-257-2582","hours":"Mon-Fri 8am-7pm, Sat 8am-6pm, Sun 12pm-6pm ET","purposes":["cancel_service","refund_request","damaged_item","lost_package","billing_error","unauthorized_charge"],"notes":"Read from search-result text of the BJ's Help Center on 2026-10-13; the site blocked automated fetches. Have the membership number ready.","source":"https://help.bjs.com/hc/en-us","last_verified":"2026-10-13"},{"id":"help-chat","type":"chat","label":"BJ's online help and chat","value":"https://www.bjs.com/help","purposes":["cancel_service","refund_request","damaged_item","lost_package"],"notes":"Read from search-result text of the BJ's cancellation article on 2026-10-13; the site blocked automated fetches.","source":"https://www.bjs.com/help/how-do-i-cancel-my-membership-/","last_verified":"2026-10-13"},{"id":"customer-care-email","type":"email","label":"BJ's Customer Care email","value":"CustomerCare@bjs.com","purposes":["cancel_service","refund_request"],"notes":"Read from search-result text of the BJ's cancellation article on 2026-10-13; the site blocked automated fetches.","source":"https://www.bjs.com/help/how-do-i-cancel-my-membership-/","last_verified":"2026-10-13"},{"id":"membership-mail","type":"mail","label":"Cancel membership by mail","value":"BJ's Wholesale Club, Inc., Attn. Membership, P.O. Box 9157, Marlborough, MA 01752","purposes":["cancel_service","refund_request"],"notes":"Read from search-result text of the BJ's money-back guarantee article on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"},{"id":"member-services-desk","type":"in_person","label":"Member services desk at any BJ's club","value":"Any BJ's Wholesale Club location, member services desk","purposes":["cancel_service","refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"}],"facts":[{"kind":"deadline","claim":"\"BJ's accepts returns on most items within 365 days of purchase, unless otherwise specified. Items must be returned in new condition with all accessories intact.\" Electronics have a 90-day window; Final Sale items are non-refundable. Read from search-result text on 2026-10-13; the page blocked automated fetches.","issues":["refund_request"],"source":"https://www.bjs.com/info/returns/","last_verified":"2026-10-13"},{"kind":"policy","claim":"\"All returns require proof of purchase.\" \"All refunds are issued to the original form of payment.\" Read from search-result text on 2026-10-13; the page blocked automated fetches.","issues":["refund_request"],"source":"https://www.bjs.com/info/returns/","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.","issues":["billing_error","refund_request"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.3","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"member-care-phone","type":"phone","label":"BJ's Member Care (800-BJS-CLUB)","value":"+1-800-257-2582","hours":"Mon-Fri 8am-7pm, Sat 8am-6pm, Sun 12pm-6pm ET","purposes":["cancel_service","refund_request","damaged_item","lost_package","billing_error","unauthorized_charge"],"notes":"Read from search-result text of the BJ's Help Center on 2026-10-13; the site blocked automated fetches. Have the membership number ready.","source":"https://help.bjs.com/hc/en-us","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","channel":{"id":"member-services-desk","type":"in_person","label":"Member services desk at any BJ's club","value":"Any BJ's Wholesale Club location, member services desk","purposes":["cancel_service","refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"customer-care-email","type":"email","label":"BJ's Customer Care email","value":"CustomerCare@bjs.com","purposes":["cancel_service","refund_request"],"notes":"Read from search-result text of the BJ's cancellation article on 2026-10-13; the site blocked automated fetches.","source":"https://www.bjs.com/help/how-do-i-cancel-my-membership-/","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","note":"Card dispute for a membership charge after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":["bjs.com and help.bjs.com block automated fetches (HTTP 403); online cancellation and Easy Renewal changes need the member's sign-in."],"security":{"official_domains":["bjs.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":9},"verified_from":{"search_snippet":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 9 sources are the organization's own pages or government sites; only 9 sourced values, so the entry is thin; 9 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"BJ's is a paid-membership warehouse club. Membership auto-renews each year through Easy Renewal. On 2026-10-13 bjs.com and help.bjs.com returned HTTP 403 to automated fetches, so every value in this file was read from search-result text of the named BJ's pages, not from the pages themselves. Recheck before relying on them. No BJ's page on phishing or impersonation scams was read.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"member-care-phone","type":"phone","label":"BJ's Member Care (800-BJS-CLUB)","value":"+1-800-257-2582","hours":"Mon-Fri 8am-7pm, Sat 8am-6pm, Sun 12pm-6pm ET","purposes":["cancel_service","refund_request","damaged_item","lost_package","billing_error","unauthorized_charge"],"notes":"Read from search-result text of the BJ's Help Center on 2026-10-13; the site blocked automated fetches. Have the membership number ready.","source":"https://help.bjs.com/hc/en-us","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","channel":{"id":"member-services-desk","type":"in_person","label":"Member services desk at any BJ's club","value":"Any BJ's Wholesale Club location, member services desk","purposes":["cancel_service","refund_request","damaged_item"],"notes":"Read from search-result text on 2026-10-13; the site blocked automated fetches.","source":"https://help.bjs.com/hc/en-us/articles/26709903274004-What-is-BJ-s-membership-money-back-guarantee","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","channel":{"id":"customer-care-email","type":"email","label":"BJ's Customer Care email","value":"CustomerCare@bjs.com","purposes":["cancel_service","refund_request"],"notes":"Read from search-result text of the BJ's cancellation article on 2026-10-13; the site blocked automated fetches.","source":"https://www.bjs.com/help/how-do-i-cancel-my-membership-/","last_verified":"2026-10-13"}},{"index":3,"rung":"payment_dispute","note":"Card dispute for a membership charge after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"security":{"official_domains":["bjs.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":9},"verified_from":{"search_snippet":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 9 sources are the organization's own pages or government sites; only 9 sourced values, so the entry is thin; 9 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"dossier":null,"guide":{"key":"retail","title":"Retail and online shopping — how complaints work","last_verified":"2026-10-12","file":"guides/retail.md","page":"https://escalate.alexgaoth.com/#/guides/retail"}}